Qatar Airways Reviews 

Qatar Airways world leading and best airline with setting the standard for service excellence?
Maybe until you have to deal with the (Indian based) customer service. Trying for three months now to get the complete refund from a booking cancelled by them in March. Contact resulted mainly in telephone excuses (high volume of requests, 30 to 40 working days to process) and no reactions to numerous e-mails. Will send them FINAL NOTICE today and hand-over all data to a debt collection agency.

Awful customer service. Tbey don't respond to what complain about. Letting down a good airline . I am a regular flyer but now I will look for other options first before I go this airline.

Confirmed Wheelchair Assistance Was Never Provided — Shameful Service

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★☆☆☆☆

Absolutely disgraceful and unacceptable treatment of an elderly passenger with reduced mobility.

My mother, who suffers from significant mobility issues and severe leg pain, had wheelchair assistance requested and confirmed in advance for her entire journey from Muscat to Montreal via Doha. We specifically relied on Qatar Airways' commitment to provide this essential assistance when purchasing the ticket.

Upon arrival in Montreal, the promised wheelchair assistance simply did not exist.

An elderly woman in pain was effectively abandoned and left to struggle through the airport despite a confirmed special-assistance request. The physical suffering, stress, and humiliation she experienced were entirely avoidable and were the direct result of Qatar Airways' failure to deliver a service it had explicitly undertaken to provide.

What makes this even worse is that wheelchair assistance is not a luxury service—it is an accessibility commitment for vulnerable passengers. When an airline confirms such assistance and then fails to provide it, it demonstrates a shocking level of negligence and disregard for passenger welfare.

Qatar Airways markets itself as a world-class airline. Our experience showed the exact opposite. A five-star rating means nothing when a sick elderly passenger is left without the assistance that was promised and required.

I strongly warn elderly travelers, passengers with disabilities, and anyone requiring mobility assistance: do not assume that a confirmed assistance request will actually be honored.

This was not merely poor customer service. It was a serious failure of duty toward a vulnerable passenger, and Qatar Airways should be ashamed of how this situation was handled

Recently traveled with them. My experience was non forgettable. The crew were friendly , kind , respectful and knowledgeable. The flight was big and comfortable with nutritious meals onboard

Used to be one of the best, if not the best, airline out there. Now that offer a so called lite version, hard to see what is on offer, but cheaper fares can result in additional costs of almost £1,000 for a couple if they simply want to sit together. At a time when Middle East airlines are trying to get customers back, this seems farcical.

I have waited for some while to write this review, in the vague hope that Qatar airlines would be as good as their advertising slogan of being the best airline and match this with their customer service model and reach out to myself and family and explain their lack of actions in abandoning customers and ignoring the needs of children and disability.

Our issues relate to the period after the outbreak of conflict in the Middle East. We as a family, and I am sure all other passengers were aware that disruption would ensue, however this does not mean in my opinion that standards of customer service cease to exist and due care for a customer base is ignored. We were privileged enough to be travelling in Q suite business class as a family of four to undertake our wedding in Thailand.
This was a trip that was meant to stay in our memories for ever for the right reasons.
I do not have anywhere near enough space on this platform to share the full experience I and my family were subjected to in the pursuit of getting home.
On Wednesday 2nd March 2026 on our arrival at Bangkok airport from our internal flight we transited to book onto our flight home we were ignored with Qatar staff literally refusing to engage, when I pressed for information I was told to leave the check in area as nobody would or was prepared to assist, we pointed out we had a disabled young adult in our family and a child of 11, this cut no ice and we were told we would be contacted or we could have a refund in due course for our flight !
We then had to arrange a hotel at 1am in the morning that had space and adjoining rooms to meet the family need at full cost to ourselves.
It was not until the 5th March that we received a call from Qatar advising a flight was available with Malaysian airlines on the 7th March flying via Kuala Lumpur to London, we gratefully accepted. Upon arrival on the 7th we went to check in and were told by check in staff that there was no connecting flight available from Kuala Lumpur and not to get on the flight, we had no choice however as Qatar had failed to advise us, and we knew that if we failed to get on the flight we would have failed to adhere and their obligation to get us home would end. Upon arrival the same day in KL we were met at the arrival by airport staff that advised we go to a pre booked hotel to await further instruction, no correspondence was received until around 12am on the 8th from hotel staff asking why we were not at the airport for a 1am flight, we had had no notification that we were booked onto a flight, we rushed to the airport only to be turned airway and my disabled son ridiculed and laughed at by Malaysian check in staff due to his distress.
After another night of anxiety we attended the Malaysian check in desk as no rep was available from Qatar and spent hours remonstrating about the lack of communication and finally were advised we were booked onto a flight to London via Saudi when we arrived with our luggage we were then told this had been cancelled. After a further period of begging to assist we were told there would be a flight to China!
We were terrified that we were a further distance from home already and would be even further from home with no guarantee of a connecting flight as we had already experienced. But we had no choice and took the flight.
We had to endure a 13 hour layover with no access to nutrition or hydration. My disabled son who also has coeliac disease was at crisis point and we juggled with medical intervention, but he was to scared.
We then endured a 13.5 hr flight home again with no food and only water that was available to meet needs.
As I stated we were privileged to afford to book as business class customers and if this was the service we received my heart goes out to customers with a lower flight band.
More importantly, we now know this airline does not care about the welfare and needs of their customers, they abandoned a disabled customer and a child, and had we not continually fought to get home we would I am afraid, been left.
I have reached out to Qatar but the blanket reply of no reply to the specific areas I have raised cements even further their stance.
A wedding trip was destroyed and tarnished and the irony of this I still receive e mails to rebook wit Qatar. Thank you Qatar, but never again will you get our custom or money after the distress and harm you caused my family.

LOST STROLLER SINCE JULY 2025: Qatar Airways refuses to resolve PIR CMBQR61653! In July 2025, I flew with Qatar Airways from Hamburg Airport to Colombo Airport (CMB) via Doha. Upon arrival, my child's stroller was missing. A Property Irregularity Report was filed immediately under reference number: CMBQR61653. It has now been nearly a full year. For 11-12 months, Qatar Airways customer service has done absolutely nothing except sending automated copy-paste replies stating my case is under "highest priority". This is a direct breach of the Montreal Convention, where baggage is legally declared lost after 21 days. It is completely unacceptable that Qatar Airways, Hamburg Baggage Handling, and Colombo Baggage Handling (CMB) have failed to resolve this or pay out the mandatory financial compensation for almost a year. I demand that Qatar Airways Global Baggage Services escalates this file (CMBQR61653) immediately, stops the boilerplate emails, and pays out the full legal compensation for my lost property now.

My experience with Qatar Airways has been extremely disappointing.

In July 2025, I requested a refund in the form of a travel voucher. I was advised that the process would take approximately 5–7 working days. After more than two weeks and numerous contacts with customer services, I was still being told to wait a further 24–48 hours each time I asked for an update.

The voucher was eventually issued around three weeks later. However, because of the delays and lack of progress, I had already initiated a chargeback with my bank. Qatar Airways then cancelled the voucher and advised that the funds would be returned through the banking process.

Several months later, I discovered that the chargeback had been unsuccessful and that the refund had not been processed and the matter remained unresolved. I contacted the airline repeatedly and was assured on multiple occasions that the refund had been escalated, approved, or would be processed shortly. Despite these assurances, the matter remained unresolved.

What should have been a straightforward 5–7 working day voucher refund turned into a dispute lasting many months. Eventually, after many months without resolution, I commenced court proceedings in order to recover the money owed.

Following the commencement of legal proceedings, Qatar Airways agreed to settle the claim and paid the refund, court fee and statutory interest in full.

While I welcome the resolution, I remain disappointed that legal action was required to achieve an outcome that should have been resolved through normal customer service channels.

I should also add that I have flown with Qatar Airways many times over the years and have generally found the onboard product and travel experience to be excellent. This post is not a criticism of the airline as a whole, but rather of how this particular refund dispute was handled. Unfortunately, the experience has given me serious reservations about doing business with the airline in the future should a problem arise that requires customer service intervention.

In my opinion, this matter should never have reached that stage. What began as a simple refund request escalated into a lengthy dispute that ultimately required legal action to resolve. Over many months I spent a considerable amount of time chasing updates, reviewing correspondence, preparing documentation and consulting with lawyers in order to recover money that should have been refunded in the first place.

Based on my experience, this is not how a premium international airline should treat its customers. The handling of this case fell far below the standard of customer service I would reasonably expect.

This post reflects my personal experience and the documented timeline of events.

For the avoidance of doubt, I am not seeking any further contact regarding this matter. The claim has been settled and is now closed.

I know it may be hard to believe, but Qatar Airways might have the world’s worst customer service department. Instead of sponsoring FIFA, PSG, Formula 1 and Inter they should invest that money in training staff as to what customer service means. Do yourself a favour and fly one of the Asian airlines.

Have just booked 2 return flights through TopCashback. The cash back states 5% but I only received a fraction of that. TopCashback have said it’s up to Quatar and their terms and conditions, maybe only some of the cost is viable. Quatar have been contacted but they haven’t responded yet. Have we done the right thing booking with them? Swayed by the Qsuites in businees class, maybe we should have stuck with Emirates.

A few days ago we were sent our refund for the cancelled flight. Total monies paid £12000 for flight from Heathrow to Melbourne and back which includes stopping at Doha in a small hotel on the return flight. It took over two months to receive the refund and only received £4000! I believed I would receive at least £6000. Still pressing Qatar for details of the various costs but at the moment they won't do that! I am not at all happy with Qatar Airways 😢

The worst customer service in the world!!! This airline doesn’t honour their word or promises. My father is dying of cancer in Australia. Qatar offers a free fee waiver for medical emergencies. I have a valid reason. I have submitted a medical certificate. A doctors report. Lab and pathology reports. All have been refused. It’s been 8 days. 10 one hour phone calls. Been left on hold for hours and still no answer yet. I was told 24-48 hours it’s now been 8 days. No one has called me or emailed me. I was told numerous times they would. I am a business class passenger. A Silver provide award member. This means nothing to Qatar. Qatar who cancelled 2 flights on me this year because of the war cares nothing about me now when l have a medical emergency and need to see my father urgently. They wanted €1500 for a date change. €700 for a cancellation. Highway robbery‼️‼️‼️‼️
Shame on you Qatar YOU SUCK‼️‼️‼️‼️

Today's is me and my husband fly with Qatar Airways flight Amritsar toDoha ,next flight Doha to Frankfurt (Germany)
I have very good experience with Qutar staff in Amritsar Airport
Specially thanks for Mr.SarbSingh ( from Distt.Kangra Himachal Pradesh ) he si very helpful and he know very well how to respect the people
Keep it up....Mr.Singh 💯 👌

My experience with Qatar Airways during a 15-hour layover in Doha was absolutely unacceptable and deeply frustrating.

I had a confirmed layover of 15 hours, with a connecting flight to LAX at 7:30 AM the next morning. I applied for transit accommodation one week in advance through Qatar Airways’ official system and received approval. Naturally, this approval led me to believe that hotel accommodation was secured.

However, when I arrived at the transfer desk, I was shocked to be told that my wife’s passport is considered “restricted”, and therefore we were not allowed to leave the airport, despite the fact that Qatar Airways themselves approved the hotel request. To make matters worse, the airside hotel was fully booked, leaving us with no accommodation at all.

We were traveling with a 1-year-and-4-month-old baby, yet this seemed to make no difference whatsoever to the staff. When I explained that we had official approval and asked how an approval could be issued without an actual room being guaranteed, the response was dismissive, cold, and careless. There was zero empathy, zero responsibility, and zero effort to find a solution.

We were treated like we did not matter at all. No alternatives, no assistance, no concern for a family with an infant facing an overnight stay at the airport.

This experience shows a complete lack of coordination, misleading approval processes, and very poor customer service. If Qatar Airways cannot honor its own approvals or properly handle families with babies, then something is seriously wrong.

I am extremely disappointed and will think twice before ever flying with this airline again. I would not recommend Qatar Airways to anyone expecting basic care, honesty, or accountability during long layovers.

Really disappointed with the service
I had a layover for 13 hours and they accepted my transit accommodation but when I went to transfer desk they said your hotel is inside but in a while they again said your flight came early all hotel is full you will get hotel outside and said me they will get me a visa to go outside and made me wait for 2-3 hours but later they said your visa got rejected you can’t go outside and they rejected my accommodation and made me stay in the airport for 13 hours which made me very sick from the cold weather . If they had inform me early I would have book the hotel myself.
Really disappointed with the service I was a regular passenger but now I dont like their service

Disappointing Experience – No Refund After Flight Cancellation

I have been a loyal Qatar Airways customer for years and always regarded them highly. However, my recent experience has been deeply disappointing.

In February 2026, I traveled to Pakistan with 2 family members. Due to the war situation, our return flight to the USA on March 2nd was cancelled. Months have passed and we have still not received our refund for all three passengers.

What makes this worse is that one family member received a written email confirmation from Qatar Airways stating the refund would be processed — yet the money never arrived. This false assurance is unacceptable.

Customer service has been completely unreachable — calls go unanswered and emails receive no response.

I expect Qatar Airways to honor their own written commitments and process the long-overdue refunds immediately.

I had an emergency situation, and my mother was admitted to the hospital. I had a booking with Qatar Airways on May 2 from Soekarno Airport in Indonesia to Cairo International Airport. The flight was scheduled after midnight, and I arrived at the airport at 6 p.m. the day before. I kept asking about check-in, and as soon as it started, I was among the first in line.
What happened was that during check-in, the staff took my two large bags and placed a tag on my carry-on without weighing it. I asked if it would be weighed, and he said no, only the large bags are weighed.
After I completed immigration and headed to the final gate to board the plane, a large number of staff stopped me and said, “How did this bag get tagged? We need to weigh it.” They weighed it and found it was 3 kilos over the limit. They told me to either throw the excess away or pay. I asked them to discard it, and I did. They then made me sign a paper stating that everything I threw away would not be returned and I could not claim it later. I agreed and signed.
I was supposed to be allowed to board, but suddenly an employee who was not there from the beginning came and said that the time had passed and I was not allowed to board. I even heard her say that someone had already boarded the plane in my place, meaning my seat had already been given to another passenger.
I panicked because I had borrowed money for the ticket and was traveling due to an emergency situation. But they ignored me completely. They told me to give them my passport and that they were obliged to rebook my ticket with no additional charges. They took my luggage and escorted me outside while I kept asking, confused and in shock, repeating that my mother was dying and I needed to reach her (she has since passed away). They showed no concern at all, not even offering me water or basic assistance. I have a chronic illness, and I eventually fainted from exhaustion and shock.
Exactly five minutes after I was taken out of the immigration area, they brought my large suitcases back. This means the bags had not even been loaded onto the plane—if they had, they wouldn’t have been returned so quickly.
I stayed in front of their counter asking when they would rebook my ticket, and they told me they would not rebook it and that I had to buy a completely new ticket from scratch.
I want to understand how something like this can happen with a major airline like Qatar Airways. I ended up staying at the airport for four nights, was robbed inside the airport, became severely ill multiple times due to exhaustion, and my mother passed away. I contacted Qatar Airways in Doha, but they did nothing.

I had an emergency situation, and my mother was admitted to the hospital. I had a booking with Qatar Airways on May 2 from Soekarno Airport in Indonesia to Cairo International Airport. The flight was scheduled after midnight, and I arrived at the airport at 6 p.m. the day before. I kept asking about check-in, and as soon as it started, I was among the first in line.
What happened was that during check-in, the staff took my two large bags and placed a tag on my carry-on without weighing it. I asked if it would be weighed, and he said no, only the large bags are weighed.
After I completed immigration and headed to the final gate to board the plane, a large number of staff stopped me and said, “How did this bag get tagged? We need to weigh it.” They weighed it and found it was 3 kilos over the limit. They told me to either throw the excess away or pay. I asked them to discard it, and I did. They then made me sign a paper stating that everything I threw away would not be returned and I could not claim it later. I agreed and signed.
I was supposed to be allowed to board, but suddenly an employee who was not there from the beginning came and said that the time had passed and I was not allowed to board. I even heard her say that someone had already boarded the plane in my place, meaning my seat had already been given to another passenger.
I panicked because I had borrowed money for the ticket and was traveling due to an emergency situation. But they ignored me completely. They told me to give them my passport and that they were obliged to rebook my ticket with no additional charges. They took my luggage and escorted me outside while I kept asking, confused and in shock, repeating that my mother was dying and I needed to reach her (she has since passed away). They showed no concern at all, not even offering me water or basic assistance. I have a chronic illness, and I eventually fainted from exhaustion and shock.
Exactly five minutes after I was taken out of the immigration area, they brought my large suitcases back. This means the bags had not even been loaded onto the plane—if they had, they wouldn’t have been returned so quickly.
I stayed in front of their counter asking when they would rebook my ticket, and they told me they would not rebook it and that I had to buy a completely new ticket from scratch.
I want to understand how something like this can happen with a major airline like Qatar Airways. I ended up staying at the airport for four nights, was robbed inside the airport, became severely ill multiple times due to exhaustion, and my mother passed away. I contacted Qatar Airways in Doha, but they did nothing.

Cancelled flight, left stranded in Frankfurt instead of Warsaw, zero duty of care for 7 days across 4 countries. 72 days of template rejections with 3 different legal arguments. ADR filed. Avoid."

They cancelled our flight and tried to keep our money. They wasted our time and promised a full refund, and eventually they tried ignoring us before finally admitting they weren’t going to refund in a generic reply after we opened a PayPal case. If you’re in a similar situation, don’t waste your time trying to get Qatar to do the right thing. They won’t.