QETTLE Reviews 1,514

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and the excellent customer service received. Many highlight the convenience and ease of use of the taps, appreciating the instant boiling water and filtered options. People also found the installation process straightforward, with many successfully fitting it themselves or noting that plumbers found it easy. However, some customers also noted issues with the product's durability, specifically concerning leaks and electrical faults with the boiler tanks. A few other people also felt that the after-sales service was poor in certain instances, and some experienced issues with the tap spitting or not delivering water at the expected temperature.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising its quality and convenience.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the product's robust... See more

Service

People report ambiguous experiences with service. Many customers praise the excellent customer service,... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of installation and use.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent product - great customer service. Installed 2 years ago, I change the filters and do the "deep clean" as instructed. Works faultlessly. However a friend tried (very hard) to operate... See more

Company replied

Rated 5 out of 5 stars

Qettle installed today by a plumber friend, he’s now installing more Qettle’s than the other Q competition. Easy install other than having to reconfigure our waste pipes for the vent pipe. Works pe... See more

Company replied

Rated 5 out of 5 stars

I bought a Qettle boiling water tap just over 3 years ago and I love it. Recently had a leaky component after replacing the filter, so rang the company for advice. I cannot fault the customer service... See more

Company replied

Rated 5 out of 5 stars

We bought a Quettle some months ago, but it developed an electrical fault. I contacted the company by phone and within minutes was promised a replacement tank which arrived two days later. The replace... See more

Company replied


Company details

  1. Home Improvement Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Kitchen Supply Store
  5. Plumbing Supply Store

About QETTLE

Written by the company

Brilliant, British-designed and manufactured QETTLE boiling water taps are 4 in 1, and dispense truly boiling, 100°C water - so you can make a proper cuppa!

Why Choose QETTLE?

Simple and safe to use, easy to install and cost-efficient, it’s time to say hello to a QETTLE and goodbye to your kettle! And best of all, thanks to its unique, multi-patented design, a QETTLE is affordable, too.

As a family-owned business, we know great products and great people make the difference. We’ve lived and breathed kitchen taps for two generations and our fantastic team of dedicated in-house customer service, design, engineering and manufacturing means our family can be trusted to bring a quality, unique product into yours.

4 in 1

Always 100°C water, nothing less.

Filtered drinking water (you can add a chiller too).

Normal hot and cold flows.

It’s that simple.

BUY QETTLE ORIGINAL

Reassuringly Safe

With two-stage safety and an insulated spout, a QETTLE boiling water tap is reassuringly safe. First of all, there’s the red safety clip. When in place, it makes it impossible for boiling water to be dispensed. Highly visual and tactile, it provides peace of mind for children or more vulnerable members of the family. There’s no need to remove the safety clip for filtered drinking water, so the kids can fill up safely and easily.

Secondly, there’s a handle lock. The button on the handle must be pressed down at the same time as the handle is turned clockwise. So even with the safety clip removed, it’s a precise and exacting action to get boiling water.

And of course, unlike a kettle, a QETTLE is fixed in once place, can’t topple over and doesn’t need to be lifted.

How Many Cups?

QETTLE boiling water taps can be teamed with 2, 4 or 7 litre boiler tanks. Making instant hot drinks is just the beginning, so think about how you'll use your tap before you choose its tank size. A 2L tank will give you 4 cups of boiling water in one go, a 4L tank delivers 8 cups and a 7L tank provides 14 cups.

BUY QETTLE SIGNATURE

Installation Your Way

Whether you’re fitting your QETTLE yourself, engaging a plumber or using a QETTLE Accredited Installer, you can be confident that installing a QETTLE is fuss-free.

If you’re still doing your homework, a great place to start is our pre-installation checklist, which covers everything you need to know from water pressure to working out what will go where under the sink. Our step-by-step installation video is a must-watch.

QETTLE Care

As with any appliance, there is a small amount of care required to keep your cuppas tasting great.

Filter cartridges must be replaced every six months (we’ll send you reminders) and once a year you’ll need to deep clean your boiler tank. This is a very quick job you can safely do yourself, all you’ll need is £7.50 for your Kilrock descaler, and 10 minutes to follow our step-by-step video guide at QETTLE.com.

Our Product Range

Our chrome finished Original tap provides all the features of our 4 in 1 range, at a really great price.

BUY QETTLE ORIGINAL

Our Signature Modern is the perfect partner for contemporary kitchens, available in a choice of colour finishes.

BUY QETTLE SIGNATURE MODERN

Our Signature Classic tap offers an elegantly flared base and spout with white lever handles and suits the more traditional kitchen. Available in a choice of colour finishes.

BUY QETTLE SIGNATURE CLASSIC

QETTLE Original Mini is one of two 2 in 1 QETTLE taps offering 100°C boiling water and filtered drinking water. Mini but Mighty!

BUY QETTLE MINI

QETTLE Signature’s Mini partner also offers 100°C boiling water and filtered drinking water. The perfect smaller sibling to a standard mixer tap.

BUY QETTLE SIGNATURE MINI

Our QETTLE Mixer offers a complementary tap for those with a second sink, providing hot and cold flows.

BUY QETTLE SIGNATURE MIXERS

Chilling your filtered drinking water down to 4°C is something you won’t regret in summer!

BUY QETTLE CHILLER

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 47% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick and easy to use

Decided after numerous years to get an instant hot water tap. After reading various reviews went for Qettle because we found a quality tap that we liked but mainly because of the price. Delighted with the result, so quick and easy to use

December 4, 2025
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Reply from QETTLE

Dear Mr Foley, we are so glad you decided to go with QETTLE for your home and that you are enjoying having access to instant boiling and endless opportunities to make your life that little bit easier.

Rated 4 out of 5 stars

New Qettle

First impression of my new Qettle is really good. It was installed today and works fine. The Qettle Installer did a good job.

December 2, 2025
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Reply from QETTLE

Dear John, thank you for taking the time to share your QETTLE feedback with us – we hope you are enjoying your instant cuppas and the ease of QETTLE convenience.

Rated 5 out of 5 stars

Great product and customer service

We have the signature classic, gold 4-1, it’s brilliant, reaches 100 degrees and has a good size tank.

After 18month we had a slight issue, the company replaced the tank within 5 days and provided a really easy to follow video which I was able to follow and replace in less than 30 mins.

Great product and customer service.

December 14, 2025
Unprompted review
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Reply from QETTLE

Dear Richard, thank you for sharing your experience - we are thrilled that you are happy with your brass QETTLE addition to your kitchen and that our team were able to keep everything running smoothly for you!

Rated 5 out of 5 stars

Fantastic kit

Order was placed and delivered in a couple of days, even in December. All well packed and nice quality fittings, it was straightforward to install. The leak detection system is a bonus as well. The tap itself is smooth and easy to use, simplicity at its best!

December 2, 2025
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Reply from QETTLE

Dear Charlie, thank you for your QETTLE feedback – we are happy that you found the process uncomplicated and efficient! Now you can get to enjoying an instant QETTLE cuppa all year round.

Rated 5 out of 5 stars

Good tap quick delivery

Placed an order and the two arrived in a couple of days.
Install was straight forward and we had boiling water within 15 mins. Tap is solid and good quality.

Very happy.

December 2, 2025
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Reply from QETTLE

Dear Harley, thank you very much indeed for sharing your QETTLE feedback - we are so pleased to hear how pleased you are! Glad you found installation straightforward, too - and we hope you're enjoying your QETTLE cuppas!

Rated 5 out of 5 stars

Great Product

Great price, quick delivery. Tap itself is very sturdy and works perfectly, absolutely love it!

December 2, 2025
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Reply from QETTLE

Dear Steph, our thanks for sharing your QETTLE experience - we are delighted to hear how happy you are with your tap's build and functionality. Thank you for choosing QETTLE!

Rated 1 out of 5 stars

Consistent and many different issues

Where do I start, I haven't taken it out of my damaged kitchen cupboard yet but when I do I'll record putting it in the skip. Worked well for maybe a year... and then it started, one day before due on holiday one of the pipes that connected to the hot burst off, spraying hot water all over my wife and the kitchen. I decided not to take action for the product being dangerous, which it was, imagine if I'd have gone on holiday with nobody in the house. When I reported this they were not very helpful. Wouldn't send someone out even though this could have been so much worse. They sent a replacement part and told me they had faulty pipes delivered (mmm), I had to replace this myself. Then the leaks started, over a period of another year I think every part was replaced. I had my plumber do it who has done all of my house plumbing and is excellent. I finally turned the unit off early in 2025, my kitchen cupboard is virtually ruined and for a product that costs so much the service was so poor. Sure, they sent parts out easily... but that doesn't solve problems. Even though this product could have burnt me and my wife badly no one senior followed up, this could have gone legal but I'm not like that, I just wanted a working product. Now, sadly, we just use a kettle. I so wanted this to work out, especially as it's a British company. If you're considering a hot tap, do your research.

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

We love it but…

We love it, but sometimes it steams and spits, reassuring us it's boiling; other times, not so much, and we wonder whether it is truly boiling. Had to change to more expensive tea bags to avoid scum, but it still happens a little. Overall, pleased though and would give five stars without these issues.

December 3, 2025
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Reply from QETTLE

Dear Terry, thank you for taking a moment to share your QETTLE experience. QETTLE is a truly boiling - i.e. 100C - tap, so it is a little worrying to read of your concerns. We would suggest that in addition to changing teabag make, you could try adding the teabag to your mug after you have filled it. Trying one of our Q06 filter cartridges, which are specifically formulated for very hard water areas, might also result in an improvement in the aesthetic appearance of hot drinks. Let us know how you get on, as we do want you to be happy!

Rated 5 out of 5 stars

Had the 4-in-1 tap installed 2 weeks…

Had the 4-in-1 tap installed 2 weeks ago.
Tap is brilliant, true boiling water on demand.
Nice tap overall.
Great value for money compared to other brands.

December 31, 2025
Unprompted review
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Reply from QETTLE

Dear Neil, thank you for sharing your QETTLE feedback - we're delighted to hear how pleased you are and how much you are enjoying the convenience of having true boiling water on tap. Thank you for choosing QETTLE!

Rated 5 out of 5 stars

Brilliant !

December 3, 2025
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Reply from QETTLE

Dear Jill, well... what can we say?! Thank you very much, and thank you for choosing QETTLE. Here's to many more 100C QETTLE cuppas.

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. Product was very good quality. Installation straight forward

December 2, 2025
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Reply from QETTLE

Dear Michael, thank you for sharing your QETTLE experience - we're very pleased to hear how pleased you are, it's great to hear how easy you found your tap's installation, too. Thank you for choosing QETTLE!

Rated 5 out of 5 stars

Fantastic product

Fantastic product! Very user friendly and easy to install…
Extremely well built , fantastic quality…
Only downside is the gunmetal colour we chose is more of a bronze ….

November 27, 2025
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Reply from QETTLE

Dear Rob, thank you for taking a moment to share your QETTLE feedback - we are delighted. One of the team is going to drop you a quick email regarding your tap's finish - gunmetal is a gorgeous finish that can present differently coloured undertones depending upon lighting - but bronze isn't usually one of them! We look forward to catching up with you soon - and we hope you're still enjoying your QETTLE cuppas!

Rated 5 out of 5 stars

Absolutely love it

Absolutely love it. Hot boiling water instantly. Perfect for cooking with.

December 1, 2025
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Reply from QETTLE

Dear Vicki, wow - our thanks! It's wonderful to hear how happy you are with your QETTLE tap and how much you're enjoying using it for hot drinks, cooking and more. Thank you for choosing QETTLE!

Rated 5 out of 5 stars

A Quality Product!

A top quality stainless steel boiling water tap. Perfect 100 degree filtered water. The 4 litre version purchased fits neatly into the top corner of a kitchen base unit. Don’t look elsewhere, just buy Qettle.

November 26, 2025
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Reply from QETTLE

Dear Roger, our thanks for sharing such positive feedback - we are delighted to hear how pleased you are with your QETTLE tap, and your recommendation is greatly appreciated. Thank you for choosing QETTLE, and here's to all those instant cuppas and other conveniences!

Rated 5 out of 5 stars

Excellent item.

November 26, 2025
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Reply from QETTLE

Dear Huw, thank you so much for your kind words, and for choosing QETTLE. Enjoy your QETTLE cuppas!

Rated 5 out of 5 stars

Brilliant tap highly recommend great…

Brilliant tap highly recommend great after service too

November 20, 2025
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Reply from QETTLE

Dear Vicky, thank you very much indeed for taking a moment to share your QETTLE feedback - we're so pleased to hear how happy you are.

Rated 5 out of 5 stars

Great tap

After a lot of consideration and research I chose the qettle 4 in 1 tap to fit in my home. As a plumber I’ve fitted a few hot water taps but never a qettle.
Excellent product and instructions very useful for installation.
Will be recommending this products to my future customers.

November 25, 2025
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Reply from QETTLE

Dear Marc, thank you for sharing your QETTLE experience. It's really great to hear how much research you did before deciding to buy your QETTLE, and even better that you're a plumber! Thank you for your recommendation both on here, and to your customers - it is greatly appreciated.

Rated 5 out of 5 stars

We got the gold brush Qettle tap

We got the gold brush Qettle tap. Great product and no Kettle needed no more to fill up space on the work top.

November 19, 2025
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Reply from QETTLE

Dear Kevin, our thanks for choosing QETTLE - it's so good to hear how pleased you are. And yes, isn't it great to consign the kettle with a 'k' to the cupboard! Enjoy your QETTLE cuppas and convenience...

Rated 5 out of 5 stars

Just absoluptly love my Qettle tap

Love my Qettle tap!
Was on the fence for ages about a boiling water tap. Hit buy during black Friday and now I can't stop recommending it to everyone.

November 20, 2025
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Reply from QETTLE

Dear Nick, thank you so much for sharing your QETTLE experience - we're delighted you hopped off the fence in favour of QETTLE! We really appreciate your recommendations - enjoy your QETTLE cuppas!

Rated 5 out of 5 stars

Excellent Customer Service

We bought a Quettle some months ago, but it developed an electrical fault. I contacted the company by phone and within minutes was promised a replacement tank which arrived two days later. The replacement tank was off a new and vastly improved design - a thermos flask design rather than foam insulation and overall we are delighted with the outcome. Great service!

December 5, 2025
Unprompted review
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Reply from QETTLE

Dear John, thank you for taking a moment to share your QETTLE feedback. Whilst we're of course sorry you experienced a power fault with your tap, are we are so pleased we were able to get things back on track for you - and we are delighted to hear how delighted you are! We will share your kind comments with our customer service team, and trust you are making the most of your QETTLE being back on cuppa duty!

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