Excellent product - great customer service. Installed 2 years ago, I change the filters and do the "deep clean" as instructed. Works faultlessly. However a friend tried (very hard) to operate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Qettle installed today by a plumber friend, he’s now installing more Qettle’s than the other Q competition. Easy install other than having to reconfigure our waste pipes for the vent pipe. Works pe... See more
Company replied
I bought a Qettle boiling water tap just over 3 years ago and I love it. Recently had a leaky component after replacing the filter, so rang the company for advice. I cannot fault the customer service... See more
Company replied
We bought a Quettle some months ago, but it developed an electrical fault. I contacted the company by phone and within minutes was promised a replacement tank which arrived two days later. The replace... See more
Company replied
Company details
- Home Improvement Store
- Countertop Store
- Decoration and Interior Design Store
- Kitchen Supply Store
- Plumbing Supply Store
About QETTLE
Written by the company
Brilliant, British-designed and manufactured QETTLE boiling water taps are 4 in 1, and dispense truly boiling, 100°C water - so you can make a proper cuppa!
Why Choose QETTLE?
Simple and safe to use, easy to install and cost-efficient, it’s time to say hello to a QETTLE and goodbye to your kettle! And best of all, thanks to its unique, multi-patented design, a QETTLE is affordable, too.
As a family-owned business, we know great products and great people make the difference. We’ve lived and breathed kitchen taps for two generations and our fantastic team of dedicated in-house customer service, design, engineering and manufacturing means our family can be trusted to bring a quality, unique product into yours.
4 in 1
Always 100°C water, nothing less.
Filtered drinking water (you can add a chiller too).
Normal hot and cold flows.
It’s that simple.
BUY QETTLE ORIGINALReassuringly Safe
With two-stage safety and an insulated spout, a QETTLE boiling water tap is reassuringly safe. First of all, there’s the red safety clip. When in place, it makes it impossible for boiling water to be dispensed. Highly visual and tactile, it provides peace of mind for children or more vulnerable members of the family. There’s no need to remove the safety clip for filtered drinking water, so the kids can fill up safely and easily.
Secondly, there’s a handle lock. The button on the handle must be pressed down at the same time as the handle is turned clockwise. So even with the safety clip removed, it’s a precise and exacting action to get boiling water.
And of course, unlike a kettle, a QETTLE is fixed in once place, can’t topple over and doesn’t need to be lifted.
How Many Cups?
QETTLE boiling water taps can be teamed with 2, 4 or 7 litre boiler tanks. Making instant hot drinks is just the beginning, so think about how you'll use your tap before you choose its tank size. A 2L tank will give you 4 cups of boiling water in one go, a 4L tank delivers 8 cups and a 7L tank provides 14 cups.
BUY QETTLE SIGNATUREInstallation Your Way
Whether you’re fitting your QETTLE yourself, engaging a plumber or using a QETTLE Accredited Installer, you can be confident that installing a QETTLE is fuss-free.
If you’re still doing your homework, a great place to start is our pre-installation checklist, which covers everything you need to know from water pressure to working out what will go where under the sink. Our step-by-step installation video is a must-watch.
QETTLE Care
As with any appliance, there is a small amount of care required to keep your cuppas tasting great.
Filter cartridges must be replaced every six months (we’ll send you reminders) and once a year you’ll need to deep clean your boiler tank. This is a very quick job you can safely do yourself, all you’ll need is £7.50 for your Kilrock descaler, and 10 minutes to follow our step-by-step video guide at QETTLE.com.
Our Product Range
Our chrome finished Original tap provides all the features of our 4 in 1 range, at a really great price.
BUY QETTLE ORIGINAL
Our Signature Modern is the perfect partner for contemporary kitchens, available in a choice of colour finishes.
BUY QETTLE SIGNATURE MODERN
Our Signature Classic tap offers an elegantly flared base and spout with white lever handles and suits the more traditional kitchen. Available in a choice of colour finishes.
BUY QETTLE SIGNATURE CLASSIC
QETTLE Original Mini is one of two 2 in 1 QETTLE taps offering 100°C boiling water and filtered drinking water. Mini but Mighty!
BUY QETTLE MINI
QETTLE Signature’s Mini partner also offers 100°C boiling water and filtered drinking water. The perfect smaller sibling to a standard mixer tap.
BUY QETTLE SIGNATURE MINI
Our QETTLE Mixer offers a complementary tap for those with a second sink, providing hot and cold flows.
BUY QETTLE SIGNATURE MIXERS
Chilling your filtered drinking water down to 4°C is something you won’t regret in summer!
BUY QETTLE CHILLER
Contact info
Old Winery Business Park, Chapel Street, Cawston, Norfolk., NR10 4FE, Norwich, United Kingdom
- 01603 875464
- support@qettle.com
- www.qettle.com
4.6
Excellent
2K reviews
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After researching for ages I decided to…
After researching for ages I decided to go for the QETTLE as it’s reasonably priced and heats to 100 degrees unlike some other makes
I wanted gold to fit in with my new kitchen and it looks amazing
So nice having boiling water on tap
Highly recommended
October 29, 2025
Reply from QETTLE
Dear Joanna, thank you very much for sharing your QETTLE experience - it's so good to hear how you took the time to research different boiling water taps and their features and we are so appreciative of you choosing QETTLE. Here's to many more QETTLE cuppas!
Still waiting for the installation!!
Still waiting for the installation so can’t comment on the tap function. Tap was delivered on 1 Nov and installation delayed until 15th, then 17th, 21st, 26th, 27th and 28th. Each time I have had to chase the installer on the day. He is very tardy in his response to messages and voicemails. I called the Helpdesk on Monday and asked for a callback from them. Still waiting on Friday 28th November!
October 31, 2025
Reply from QETTLE
Dear Colin, we are very sorry this was your experience of QETTLE Accredited Installation. It is not the experience we wish to offer, and is very unusual. We appreciate the disappointment and inconvenience caused, and as you know from our dialogue, have taken the installer in question to task, and we have refunded you your costs.
Definitely dispenses boiling water
The water splutters and spurts from the tap. We have got used to it now but I am concerned about family or friends using it.
Also safety lock button doesn’t always work so you think you’ve stopped the flow of boiling water but the lever rotates too far and dispenses cold water.
October 29, 2025
Reply from QETTLE
Dear Sheila, thank you for taking the time to share your QETTLE feedback - we're disappointed you're not 100% happy with you QETTLE - and wonder if it would help to have a chat with one of our customer support team who can reassure you as to what to expect from your tap?
Let us know - and the guys will be glad to reach out. In the meantime, the below video is worth a watch - we explain how the tap works, and why certain elements (e.g. your home's water pressure) can produce variables in the appearance of the boiling flow.
How does a QETTLE tap work?
https://youtu.be/ks7ZPyvaA-Q
After my old hot water tap broke
After my old hot water tap broke, I decided to try Qettle. I can honestly say that I’m so glad I did. This tap is brilliant. Not only hot water but fresh filter water too. It is well made and made in the uk. 10/10. My husband installed it, himself with, the help of the, YouTube video and guidance booklet. So pleased.
November 26, 2025
Unprompted review
Reply from QETTLE
Dear Songul, that's such a lovely review! Thank you for sharing, your kind words and for choosing QETTLE - we are so pleased to hear how pleased you are. Here's to many 100C QETTLE cuppas and refreshing glasses of filtered drinking water.
Outstanding Quettle Service
My purchase of a Quettle tap has been nothing but outstanding. From my initial call to technical support to purchase and supply, they could not have helped any better. No AI on end of phone but helpful staff that care.
The Tap itself is superbly made and of high quality, easy to use and looks fantastic.
Quettle get 5 stars and comes highly recommend from me.
October 28, 2025
Reply from QETTLE
Dear Carl, thank you so much for taking a moment to share your QETTLE experience - we are absolutely delighted to hear how well everything went for you. Thank you for choosing QETTLE and here's to many more QETTLE cuppas and convenience!
Great service and delivery
Great service and delivery.
Decent easy to follow instructions.
Tap works well
October 28, 2025
Reply from QETTLE
Dear Pete, thank you for sharing your great review - we're so pleased you're pleased! Thank you for choosing QETTLE.
Tried a previous hot tap but it could…
Tried a previous hot tap but it could not produce boiling hot water. The Qettle does what it says on the box…boiling water.
October 28, 2025
Reply from QETTLE
Dear Simon, thank you very much for taking a moment to share your QETTLE feedback - we're delighted you're so happy and that you now have truly boiling water! Here's to many more QETTLE cuppas.
Frustrating delay / now 5 star service
Unfortunately our Qettle is still to be installed. Poor communication from the recommended installer who we paid when we purchased the Qettle means we only now have a date for installation on Nov 28 despite the fact the Qettle was delivered on Oct 23. You can appreciate we are rather frustrated!
Today (28Nov2025) I would now like to update my review of Qettle.
Following the review I wrote detailing the frustrations we were having regarding installation, Daniel Hobday (customer service manager) contacted me with an immediate apology and a refund of the installation fee as compensation.
The Qettle was successfully installed today by the recommended installer very professionally who had travelled from Chorley that morning (some 70 miles from where we live!!).
Our immediate reaction to the Qettle is that is excellent, does everything we wished and more from a boiling water tap. Certainly much better than the boiling water tap model (different manufacturer) we had previously.
Thank you very much to Qettle.
October 23, 2025
NOTHING SHORT OF AMAZING
I was already a major fan of boiling taps however when I got my first one six years ago, I decided to go for an unbranded one just in case I didn't like it. Well that lasted me six years so I have no complaints however it was not a true boiling tap. It went to 98° now. I didn't think that that would be a major issue but towards the end of its life it really was.
This time round I decided the best thing to do would be to invest in a tap that was branded and there are many out there but I settled on Qettle and I am not disappointed. I decided that I also wanted cold filtered so I bought the chiller as well. Installed it myself set up was really easy it's definitely a true boiling tap. It's not an ugly shaped tap. It's lovely it's chrome and it really is the best thing I've ever bought for my kitchen. I would highly recommend this brand over any other and for somebody who works in the industry I will be highly recommend it to my customers.
October 21, 2025
Reply from QETTLE
Dear LAPD Gas, thank you so very much for your review - we appreciate all customer feedback, but a shared experience from a professional is always extremely welcome - and we are delighted yours is so positive. Thank you for choosing QETTLE, and here's to many more true, 100C cuppas, plus glasses of chilled filtered water, too!
Efficient and prompt delivery of tap
Efficient and prompt delivery of tap. We used the in-house fitting service and the fitter was excellent - explaining and discussing placement of items.
We are delighted with the tap so far.
Would definitely recommend Qettle.
October 6, 2025
Reply from QETTLE
Dear John, our thanks for sharing your QETTLE experience - we are absolutely delighted to hear how pleased you are with both your QETTLE tap and our QETTLE installer. Your recommendation is greatly appreciated!
I found the company quietly to be…
I found the company quietly to be really helpful however, when the tap arrived it is very good quality and looked really nice
It was awkward to fit, but the worst is the actual hot water feature I don’t know how the other brands perform but when dispensing hot water it sprays out and popping and spluttering it’s bordering on dangerous so unfortunately I’ve got a very expensive tap and just use the normal kettle
Shame really
October 20, 2025
Reply from QETTLE
Dear Gezz, we were disappointed to receive your review - especially as we can see from our records that you don't seem to have reached our to our QETTLE Customer Team. We want you to be happy with your tap, and if you had shared your concerns with us, we would have been able to run through some simple checks e.g. whether your tap has been correctly installed or whether your home's water pressure might be affecting your tap's boiling flow. Let's talk - our team will be in touch.
This is an excellent tap
This is an excellent tap. We had an issue, where the wrong tank was delivered but Qettle rectified it immediately and sent the correct one out the next day. We had it fitted by our kitchen installer, who said it was relatively easy to fit. The tap is very easy to use, there’s virtually no spitting and it looks great. Couldn’t be happier with my purchase.
October 9, 2025
Reply from QETTLE
Dear Michelle, our thanks for sharing your QETTLE experience - we're so pleased you're pleased and we're delighted to hear your kitchen fitter had a positive verdict, too! Thank you for choosing QETTLE and keep on enjoying your QETTLE cuppas.
Arrived quickly and my husband fitted…
Arrived quickly and my husband fitted it (he is not a plumber). It took him about 4 hours but that’s because he had to go to B&Q to get extensions for the hoses as they weren’t long enough. A plumber could do it in about 30 mins I reckon. It works and doesn’t leak and it looks lovely and you can’t say more than that can you?
October 16, 2025
Reply from QETTLE
Dear Hazel, thank you so much for sharing your QETTLE feedback - we are so pleased to hear how happy you and 10/10 to your husband!
Easy to use
Easy to use , nice tap , just still got cloudy water. Is this normal with a hot tap??
October 9, 2025
Reply from QETTLE
Dear Mrs P, thank you so much for sharing your QETTLE review, we're glad you're finding your new tap easy to use. The cloudiness you're seeing is often the result of the many thousands of tiny air bubbles that result from the aeration of the water via the tap. If you let the water settle for a few seconds, they will disperse, and you'll see the water's clarity return. If you're still not sure, please don't hesitate to give our QETTLE Customer Support a call or drop them an email - they'll be happy to reassure you.
Really helpful whenever issues occur
Really helpful whenever issues occur, usually sending out free replacement parts and instructions on how to eg replace a valve 4 years in to ownership that has started to drip
Really great help identifying what the issue was and dealing with the free replacement promptly
November 7, 2025
Unprompted review
Reply from QETTLE
Hello QB, thank you so much for sharing your QETTLE customer experience - we're always pleased to support customers, no matter the age of their QETTLE tap - and we're very glad we were able to assist you. Keep on enjoying those cuppas!
Very efficient and excellent…
Very efficient and excellent service.answered all questions professionally and in a timely manner
October 7, 2025
Reply from QETTLE
Dear John, our thanks for sharing your QETTLE feedback - thank you for choosing QETTLE, and we hope you're enjoying your QETTLE cuppas!
We chose the 4-in-1 Signature tap and…
We chose the 4-in-1 Signature tap and what a game changer it’s been. 100 degrees boiling water, filtered cold water and the usual hot and cold settings make this super stylish tap, in our opinion, the best on the market. We did our research and Qettle didn’t disappoint. We’d highly recommend this British brand
October 10, 2025
Reply from QETTLE
Dear Donna, thank you for taking a moment to share your lovely feedback - we're so pleased to hear what a gamechanger your QETTLE has proved - and it's great to hear how much research you did, too. Keep on enjoying your 100C QETTLE cuppas!
It does exactly what it is supposed to do
The instructions were easy to follow, and I fitted the tap in about an hour
October 8, 2025
Reply from QETTLE
Dear Des, thank you very much for sharing your QETTLE experience - that's fantastic to hear - thank you for choosing QETTLE and enjoy your QETTLE cuppas.
Just fantastic customer service which…
Just fantastic customer service which nowadays is very rare. We had an issue but they resolved it superbly.
November 5, 2025
Unprompted review
Reply from QETTLE
Dear Clive, thank you so much for taking a moment to share your experience with our QETTLE Customer Team - we're so pleased we were able to resolve your issue, and we'll share your kind words with the team.
We love our Qettle tap
We love our Qettle tap. It’s great having boiling and chilled water literally on tap!
The tap itself looks really nice. The safety on the tap works well.
The only downside is that we feel that the boiling water cools down quicker than water boiled in a kettle. It’s not a big problem though.
November 19, 2024
Reply from QETTLE
Dear Rachel, thank you very much for sharing your QETTLE review - we're so pleased you're enjoying both 100C boiling and chilled, filtered drinking water from your tap. Thank you for choosing QETTLE!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.