The garnet bracelet was delivered without any damage. It can be seen that there is a lot of effort in the personal design as well as the packaging. This product is definitely the most effective deal f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a ring as a gift, and it turned out quite nice. The presentation was good, and the quality met my expectations, though there are a few small details that could be improved.
Ordering was simple, it arrived early, and the packaging was careful. The price looks nice for what it cost.
I had a small question about my order. The team got back quickly. The necklace turned out lovely.
Company details
Written by the company
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Contact info
Endurance House, NE11 0EF, Newcastle upon Tyne, United Kingdom
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2.5
Poor
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
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I waited for 6 months for a ring to…
I waited for 6 months for a ring to arrive, cancelled the order and have now waited for a refund from the 15th of January now the 5th of Feb. Don't think it's going to arrive.
Thank you refund came through on the 9th Feb
January 15, 2026
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to update your feedback.
Thank you for confirming that your refund has been successfully processed. I’m glad to hear it reached you, and we appreciate you letting us know.
Kind regards,
QP Jewellers
True current average rating should be *
For Trustpilot showing high rated reviews at the moment when the great majority are * is misleading. Most current reviews are showing a failure to complete orders, customer contact issues and no real explanation from QP as to what is happening or how they are apparently still doing some (few) deliveries when so many are unfulfilled.
December 17, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the frustration this situation has caused and for the ongoing delays you’ve experienced. We understand your concerns, particularly around communication and order fulfilment, and we apologise that your experience has fallen short of expectations.
Your latest email has now been escalated internally as a matter of urgency so it can be reviewed and resolved as quickly as possible. We appreciate your patience while this is being addressed, and we’re sorry for the continued delay and lack of clarity.
Thank you for your patience.
Kind regards,
QP Jewellers
Poor Quality, Insincere Communication
Five years ago, I received a sapphire and diamond necklace as a gift, with both gemstones holding significant sentimental value. The necklace broke approximately four times. Fortunately, on each occasion I was instructed to return it and it was replaced. On one occasion, the replacement was sent to an incorrect address, despite me specifically calling to request delivery to a different address that was already on file. On another occasion, the replacement necklace was returned with the incorrect chain length. I remained patient, deciding to accept my defeat but the necklace broke once again.
After these multiple disappointments, I was offered an exchange to select a different necklace of similar value to the original. I was extremely pleased, as I was able to choose a design I liked while still retaining the sentimental value of the gemstones.
Unfortunately, this exchanged necklace also broke. I take extreme care when wearing jewellery, ensuring it is not exposed to perfumes, creams, or other substances that could damage the materials. The necklace broke while I was walking down the street... I was fortunate to feel something scratching inside my top, only to discover that not only had the sapphire gemstone fallen out, but the clasp itself was completely crippled.
I am now in communication with the company regarding next steps, although the responses feel automated rather than reflective of a genuine resolution process.
I would never reccommend such a falsely advertised company, especially not for poor quality at such costs of money, time, effort and sadly complete disappointment.
February 5, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your experience. We are sorry for the repeated issues you have faced and the frustration this has caused. This is not the experience we want for any of our customers.
We regret that our recent communication has felt impersonal; that is not our intention, and we understand how important it is that this matter is handled with care and empathy.
Please be assured we are committed to working with you to resolve this. We appreciate the patience you have shown over such a long period and regret that we have not met your expectations.
Thank you again for bringing this to our attention.
Kind regards,
QP Jewellers
Ordered a necklace for my wife on…
Ordered a necklace for my wife on 10/12/25 with an estimated delivery date of 23/12.25. Didn't arrive in time, so emailed them on 29/12/25 only to receive an automated email saying they were closed for Christmas and the new year. They emailed back on 08/01/26 to say there had been a delay. I asked for a refund - no response. On 15/01/26 they said it had been made and was on its way to their distribution centre. I waited 2 weeks and nothing. Asked for another refund again on 28/01/26 - no response again.
Terrible experience and I just want my money back now.
December 10, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delays and poor communication you’ve experienced.
Please be assured that your refund request has been escalated internally to ensure it is processed as quickly as possible. We are monitoring the situation and will update you as soon as the refund has been completed.
We apologise for the inconvenience caused and appreciate your patience while we resolve this matter.
Kind regards,
QP Jewellers
No rush!
Delivery was over a month after the eta with zero contact until after the Xmas period.
Awful service.
Be upfront with your ability to service your customer needs
December 3, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We sincerely apologise for the delay in your delivery and for the lack of communication during this period. This is not the level of service we aim to provide, and we completely understand your frustration.
We are sorry for the inconvenience caused, and appreciate you bringing this to our attention.
Kind regards,
QP Jewellers
Didn’t receive my order, still no refund
I ordered a ring for my daughters Christmas on the 3 December, didn’t arrive in time, when I got in touch they offered me a 5% discount on my purchase (i never received it). Waited some more, then on the 12 of January I asked for a refund, I was told it was being processed. Yeah I’m still waiting on that, apparently they are experiencing delays with refunds as well.
February 2, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. I am sorry for the delays you’ve experienced with both your order and your refund. This is not the experience we want for our customers, and I completely understand your frustration.
We are aware of the delays with refunds and are working to resolve them as quickly as possible. Please rest assured that your refund is being followed up on, and we will update you once it has been processed.
We apologise for the inconvenience and appreciate your patience.
Kind regards,
QP Jewellers
65 days they’ve had my £700, disgraceful!!
Husband purchased me a bracelet n 28th November for my Christmas present!! Didn’t arrive, was advised awaiting stock despite being advertised as available on their website!! He gave it until my birthday in early January and then used the chat to request a refund. Advised it had been processed, allow 10 working days. They’ve past!! Contacted again and asked to be patient!!! 65 days is disgraceful, time to get the bank and trading standards involved. Don’t use!!
November 28, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We are #sorry for the delays you experienced with your order and the frustration caused by the lack of timely communication. This is below the standard of service we aim to provide, and we completely understand your disappointment.
Kind regards,
QP Jewellers
Would not recommend
Would not recommend. Ordered necklace on 20th Nov advised on ordering it would take 10 days for delivered, chase 6th Dec took 3 days for customer services to respond and say there was a slight delayed, chased again on 15th Dec no response complete
radio silence, in the end had to
raise a dispute for a refund with my bank, refund eventually received middle of
Jan.
November 20, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We are sorry for the delays you experienced with your order and the lack of timely communication from our team. This is not the level of service we aim to provide, and we completely understand your frustration.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
QP Jewellers
Nearly 2 months have passed and I am…
Nearly 2 months have passed and I am yet to receive my order or the refund that I have requested a week ago. Relatively quick to respond when I asked for an update but asked for a refund and heard nothing! Please refund me!
January 31, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. I’m sorry for the delay and the frustration this has caused.
I have now responded to your latest email with an update. Please rest assured, we are working to resolve this as quickly as possible.
Thank you for your patience, and please accept my apologies for the inconvenience caused.
Kind regards,
QP Jewellers
I order a ring on 31.12.2024 and I have…
I order a ring on 31.12.2024 and I have still not received it. Every time I email them they are giving me a standard reply that the order is getting delayed without any information. Si ce 4 days they are not even replying. Kindly help me with cancelling the order.
December 31, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback.
We are sorry for the frustration and lack of communication you’ve experienced regarding your order. Please be assured that your query has been escalated internally to ensure it is resolved as quickly as possible.
Our team will be in touch with a clear update on your order and next steps, including cancellation if that is your preference. We apologise for the inconvenience and appreciate your patience.
Kind regards,
QP Jewellers
I ordered 28.12.2025 necklace for my…
I ordered 28.12.2025 necklace for my girlfriend birthday which is 06.02.2026.
I paid 350€ infront and delivery was set at 9.1.2025. Now they dont answer on mails my birthday present is ruined. Today im calling bank for refund. Asked them to refund they dont answer. Worst experience in my life.
Dont order anything u wont get it.
My necklace was saying it is on stock but guess they dont even exist. Real scam cant believe that they are legally scaming people.
January 9, 2026
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback.
We are sorry for the experience you’ve had and completely understand your frustration. This is not the service we strive to provide. Please be assured that your case has been escalated internally, and our team is investigating the delay to resolve this matter as quickly as possible.
We apologise for the inconvenience and the distress this has caused, and we appreciate your patience.
Kind regards,
QP Jewellers
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
After a month of waiting for my order, there was no sign of it, no updates and communication with customer service is horrific! After finally getting a response, I requested a full refund, and I am still waiting! They ignore your messages, and you don't get what you ordered or don't get your money back. Avoid!!
December 8, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. I am sorry for the frustration and inconvenience you have experienced with your order and our communication.
I have reached out to you for your order details. Please be assured that we aim to resolve this as soon as possible, and I apologise again for the delay and any inconvenience caused.
Thank you for your patience.
Kind regards,
QP Jewellers
I ordered a pair of sapphire earrings…
I ordered a pair of sapphire earrings for my daughter’s 21st birthday and was expecting delivery by 20 January. Left it a week past this and called customer services only to get an automated response. Sent an email and got an automated email back apologising for the delay with no expected delivery date. Paid by debit card so will now be chasing a full refund via the company and my bank. Very poor service. Wish I’d ordered the Beaverbrook ones which were also cheaper !! Also wish I’d seen these reviews before ordering. Not happy at all and shall tell my daughter to share on social media, which is where she saw the earrings.
My dad also ordered her a gift from them and that too hasn’t arrived !
January 29, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. Please accept our apologies for the disappointment and frustration caused by the delay to your order and the lack of communication you experienced.
We are sorry that you were unable to reach our customer service team when you needed support, and we regret the impression this has left. This is certainly not the level of service we aim to provide. I can confirm that I have responded to your latest email.
Once again, we apologise for the inconvenience caused.
Kind regards,
QP Jewellers
Haven't received my order!
Ordered my item on the 7th of December; today is the 28th of January.
I haven't received my order yet.
Asked for a refund - no reply!
December 7, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay and the communication regarding your refund request.
Your refund request has been escalated internally to ensure it is processed as soon as possible, and we will update you via email once it has been completed.
We apologise again for the inconvenience and appreciate your patience.
Kind regards,
QP Jewellers
Still await a refund one month later.
December 19, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and we're sorry for the delay and for the frustration this has caused.
Your refund has now been escalated internally to ensure it is processed as a matter of priority. Please accept our apologies that this has taken longer than it should have.
Thank you for your patience, and we appreciate you bringing this to our attention so it can be resolved promptly.
Kind regards,
QP Jewellers
Reply from QP Jewellers
Good afternoon,
Thank you for your feedback, and we apologise for the delays you experienced with your order.
Regarding the discount, we are sorry that this was not applied in your case. Please contact us at sales@qpjewellers.com with your order details, and we will ensure the matter is resolved promptly.
Kind regards,
QP Jewellers
Order at your peril
Should have paid attention to current reviews!
Ordered some earrings in what I thought was enough time for my partner's birthday in January and got a delivery date of 29th December, which would have been fine. Needless to say, no delivery appeared, no customer service, precious little information when emails were answered and still no definite delivery. Net result, no gift for my partner's birthday, no communication, hence have instructed my bank to recover the cost. I will never use them again and would recommend that anyone reading this doesn't either!
December 11, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and we apologise for the disappointment and frustration you experienced.
We acknowledge that our communication during this period fell short. Unfortunately, recent delays and limited resources impacted both delivery timelines and response times, which is not the standard of service we aim to provide.
We regret that this resulted in you having to involve your bank, and we understand why you felt that was necessary given the circumstances. Your feedback has been noted and is being taken onboard as we work to improve our fulfilment and customer support processes.
Kind regards,
QP Jewellers
Terrible service
I ordered 2 products at the beginning of January and have still not received them. I cannot get in touch with them apart from a standard reply saying we will keep you updated. I want a refund on both my orders so I can buy another gift. Telephone number goes straight to a recorded message too. It’s terrible service! Do not use them.
January 23, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delays and the frustration caused.
We are currently experiencing delays in responding due to limited resources, and our telephone service is temporarily unavailable. We understand this has made it difficult to get in touch, and we are sorry for the inconvenience.
We have escalated your case internally to ensure your refund for both orders is processed as quickly as possible. You will be kept fully updated via email once this has been actioned.
Thank you for your patience, and again, we apologise for the experience you’ve had.
Kind regards,
QP Jewellers
DO NOT deal with this company.
DO NOT deal with this company! I ordered a necklace from them on the 1st December 2025, a Christmas present for my wife, it has still not arrived as of 20th January 2026. In the meantime I have tried numerous times to get my money back but they just keep apologising for the delay, no suggestion of a refund. I received an email offering me a 10% discount to continue with the purchase but I refused. I received another email this morning telling me the necklace was on it's way although I had previously told them it was no longer required as I had bought an alternative present for my wife. Water off a ducks back!
I had a message today from DPD (not sure if it's a scam) to say there has been a delay in the delivery.
January 20, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for your feedback, and please accept our apologies for the experience you’ve had. We understand your frustration, particularly as this was intended as a Christmas present.
I’m sorry for the repeated delays, the delayed emails, and the lack of clarity regarding a refund. Please be assured that your case is being escalated internally to ensure your refund is processed as soon as possible.
We apologise for the inconvenience caused and for the experience you’ve had with our service.
Kind regards,
QP Jewellers
Disappointed
I ordered a Sapphire Audrey classic ring for my partner in November last year and still haven’t received it. I’m very disappointed
They told me I’d get a discount of 5 percent discount which I still haven’t received. Now I’m considering getting my money back feel very let down
December 19, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and I apologise for the delay and the inconvenience this has caused. I completely understand your disappointment, particularly given the expectations for your order and the promised discount.
We have responded to your latest email and will continue to keep you updated on the progress of your order and applicable discount.
We are sorry again for the frustration caused and appreciate your patience while we work to resolve this.
Kind regards,
QP Jewellers
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