The garnet bracelet was delivered without any damage. It can be seen that there is a lot of effort in the personal design as well as the packaging. This product is definitely the most effective deal f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a ring as a gift, and it turned out quite nice. The presentation was good, and the quality met my expectations, though there are a few small details that could be improved.
Ordering was simple, it arrived early, and the packaging was careful. The price looks nice for what it cost.
I had a small question about my order. The team got back quickly. The necklace turned out lovely.
Company details
Written by the company
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Contact info
Endurance House, NE11 0EF, Newcastle upon Tyne, United Kingdom
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2.5
Poor
5K reviews
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Replied to 70% of negative reviews
Typically replies within 1 week
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Surprisingly excellent
I don’t usually give reviews, but everything about this exceeded my expectations. The product was lovely, well made and looked fantastic even though it was heavily discounted. All hallmarked and a fabulous looking emerald. It was delivered when they said it would when I ordered it and the ring sizing was perfect and as requested. Totally brilliant and in time for Christmas.
December 17, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to leave this wonderful review.
We’re thrilled to hear that your order exceeded your expectations and that the ring arrived on time and just as you wanted.
Kind regards,
QP Jewellers
Desperately poor service
Sadly, QP have not delivered the promised item. Estimated delivery date was almost one month ahgo. They have been almost impossible to contact, save for automated responses, with the phone number always 'busy' and no response to emails and the online facility for help. I am having to seek third party mediation to obtain a refund. The whole experience has been negative with QP only managing to take my payment efficiently.
December 3, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. We apologise for the frustration and inconvenience caused by the delay in receiving your order and the difficulty in contacting us.
We understand how disappointing this is, especially given the circumstances, and we are sorry that our communication fell short of your expectations. Please be assured that we are monitoring all delayed orders and will keep you updated via email regarding the progress of your shipment.
Your feedback will also be passed on to the relevant teams to help improve our processes and ensure a better experience for our customers in the future.
Once again, we apologise for the negative experience and appreciate your patience.
Kind regards,
QP Jewellers
Do not use as they will delay delivery
Do not use as they will delay delivery. I ordered a ring for an anniversary. It is past their delivery day, they can no longer guarantee delivery before that day. Communication is terrible.
January 18, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. We are sorry for the delayand for the disappointment this has caused, particularly given the occasion.
We understand how disappointing this is, and we are sorry that our communication fell short of your expectations. Please be assured that we are monitoring delayed orders and will keep you updated via email regarding the progress of your shipment.
We apologise again for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
QP Jewellers
Agree this feels like a scam and I will…
Agree this feels like a scam and I will be reporting the company. The directors are mr M Silversides and Mr D Adams. They have filed accounts at companies house showing a recent profit. Luckily I live near Gateshead so should be able to trace.
January 16, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and I understand your concern.
I have reached out to you to request your order details so that we can provide an update and assist you as quickly as possible. If you would like to contact us directly in the meantime, please feel free to email sales@qpjewellers.com.
We apologise for any frustration caused and appreciate your patience.
Kind regards,
QP Jewellers
One earring was broken
One earring was broken.
I have returned the earrings to the address supplied by QP Jewellers and am awaiting their response.
December 19, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
Our team has since responded to your most recent email. You will be kept updated via email regarding the progress of your return and next steps.
We apologise for the delay in communication and appreciate your patience while we work to resolve this for you.
Kind regards,
QP Jewellers
Awful!
As I see others have expressed already, I brought an anniversary gift for my wife with a due date of December the 18th.
I have tried the online chat, NOTHING! I tried emailing, I got a generic auto response. I too have tried calling - NOTHING!
Personally I think this is an absolute JOKE! You have taken peoples money at an expensive time of year, not delivered, made people either buy more gifts or allow people to not be able to give gifts.
This is shocking and I have NEVER written a review before.
The most disappointing thing is your replies to customers, even on this thread, do not give any substantial details or explanation.
* UPDATE * 30/01/26 - STILL NOTHING!!
December 5, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the frustration and disappointment caused.
Due to limited resources over the past period, we have been temporarily unavailable via live chat and telephone, which we understand has caused significant inconvenience. We have since responded to your most recent email; however, it appears that the message was not successfully delivered.
Please be assured that you will be kept updated via email on the progress of your shipment, and we are monitoring your order to ensure you receive it as soon as possible.
We are sorry for the experience you’ve had and appreciate your patience during this time.
Kind regards,
QP Jewellers
NEGATIVE EXPERIENCE
I ordered a ring as a Christmas gift. It never arrived and despite numerous email exchanges, they are unresponsive to my requests for a refund. I STRONGLY advise against purchasing anything from this company!
January 15, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in communication and for the frustration this has caused.
I have reached out to you directly to request your order details so that we can provide a further update and assist in resolving this matter as quickly as possible.
We are sorry for the inconvenience and appreciate your patience while we work to address your concerns.
Kind regards,
QP Jewellers
No earrings, no money.
Sent a pair of damaged earrings back under the lifetime warranty that came with them in May 2025. Was promised a replacement pair that never arrived and then in November they took my bank details and promised me a full refund. That money has never appeared and they still have my original earrings as well. Not getting replies to emails any more either but still received a 'Were you satisfied with the customer service email' today! NO, I AM NOT, I am extremely angry now.
January 15, 2026
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for your feedback. I am sorry for the frustration and upset this situation has caused, and I completely understand why you feel so angry.
I can confirm that I have responded to your latest email, and I apologise for the inconvenience and the prolonged delays you have experienced. This is not the level of service we aim to provide, particularly in relation to a lifetime warranty and a refund that should have been completed sooner.
Please be assured that I am working to have this matter resolved as quickly as possible. I will continue to follow this up and will keep you updated by email on the progress until it is resolved.
Once again, please accept my apologies for the inconvenience and distress caused, and thank you for your patience.
Kind regards,
QP Jewellers
Absolutely terrible service
Absolutely terrible service. Took over seven months to have a bracelet I ordered for my wife, repaired. A British company based up north yet you find out the jewellery has had to be sent to America to be fixed.
Generic responses to emails sent with questions that were not answered.
I won’t be purchasing anything from the QP jewellers in the future after such a bad experience
I was even offered a partial refund, which I accepted yet I have never received.
December 11, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you outlining your concerns.
We understand how disappointing this must have been, particularly given the length of time taken for the repair and the lack of clear communication throughout the process. Your comments regarding response quality, repair handling, and the outstanding partial refund are taken on board.
Please be assured that your feedback will be passed on to the relevant teams so we can review our processes and make improvements where possible.
Once again, we apologise for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards,
QP Jewellers
Haven’t been able to get hold of…
Haven’t been able to get hold of customer service at all. Delivery date has come and gone without any delivery or update on an expected delivery date….
Really starting to feel like I’ve been scammed and need to get the ombudsman involved now…
January 14, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in communication and the frustration this has caused.
I have reached out to you directly to request your order details so that we can provide a further update and assist in resolving this matter as quickly as possible.
We completely understand your concern and take it seriously. We are sorry for the inconvenience and appreciate your patience while we work to address your concerns.
Kind regards,
QP Jewellers
Despite a delay I received m order i …
Despite a delay I received m order i time for Christmas. The ustomer service team were very supportive when I contacted them about the delay. Iwas offered a discount for the delay, which I appreciated.
December 11, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your order arrived in time for Christmas and that our customer service team was able to support you during the delay. We’re also glad the goodwill gesture was appreciated.
Thank you for your patience and understanding.
Kind regards,
QP Jewellers
The scum have taken my money
The scum have taken my money, missed delivery of a Christmas present, ignored communication and now refusing to refund my cash.
EDIT: after being lied to 3 times about my refund being actioned, I finally got my money back via opening a fraud challenge through my bank.
This mob are scum. Don`t get involved.
January 15, 2026
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in responding to your email.
I can confirm that our team has responded today, and your refund has been actioned. A confirmation email has also been sent to you for your records.
We are sorry for the inconvenience caused and appreciate your patience while this was resolved.
Kind regards,
QP Jewellers
5 months and still no refund
You keep chasing me for a review but you still owe me a £200 refund and I have been waiting 5 months! Please can you send me the refund!!!!
Update: since you responded and said you will look into it and get back to me, I have still heard nothing weeks later…
December 10, 2025
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the delay in processing your refund and for the frustration this has caused. We understand how unacceptable this isl, especially given the length of time you’ve been waiting.
Please accept our apologies for the inconvenience. We are investigating this matter with our team and will get back to you with an update as soon as possible regarding your refund.
Thank you for your patience, and we’re sorry for the experience you’ve had.
Kind regards,
QP Jewellers
I have had numerous emails since mid…
I have had numerous emails since mid Novemeber regarding a ring I bought for my wife's Xmas. The last one was a response on here saying they were sorry and an advisor would be in touch. That was last week. I've sent 2 emails since then with no response. I had an email saying I could get a refund up till the point of delivery. I have asked for a full refund with no response. I have contacted citizens advice and trading standards with regards to this company.
November 27, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for your feedback, and please accept my apologies for the delay in communication and any frustration this has caused.
I can see that our team has since responded to your most recent email confirming that the refund has been processed. We are sorry for the lack of timely updates and for the inconvenience you’ve experienced throughout this proces
Please allow up to 10 business days for the refund to appear in your account, and do not hesitate to reach out if you have any further questions.
Kind regards,
QP Jewellers
Potential Fraud
Appalling service and now worried about Fraud. No sign of despatch despite 22nd December estimated deivery time. No response to my repeated emails for update and now refund. Customer service number does not take messages and cuts off so have given them 3 working days to receive my refund or I will report to Trading Standards and Police for potential fraud.
January 13, 2026
Unprompted review
Reply from QP Jewellers
Good morning Cameron,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in communication and any inconvenience this situation has caused. We understand your frustration and concern.
Your query has been escalated internally, and we will be getting back to you via email with an update as soon as possible. Please be assured that we are taking this matter seriously and are working to resolve it promptly.
Thank you for your patience while we investigate, and we apologise again for the experience.
Kind regards,
QP Jewellers
I wish 0 stars were an option!!!
I wish 0 stars were an option! Do not buy from these scammers. They give you fake delivery dates and are awful at communicating to you. I’ve received 1 update in the last 2 months for my order which was supposed to be a Christmas present. These scammers leave automated replies and take your money. They also have a phone number which always go to voicemail as soon as you ring it. Absolute waste of time from these people and scammed me for my money and let my partner down on Christmas Day. Do not buy from here!!!!!!
January 12, 2026
Unprompted review
Reply from QP Jewellers
Hello Ethan,
I apologise for the delay to your order and the lack of communication you have experienced, particularly as the item was intended as a Christmas gift. We understand how disappointing this would have been.
Your comments regarding delivery expectations and customer contact have been noted and shared internally, as they highlight areas where clearer communication is required.
Currently we are experiencing a high volume of customer enquiries; however, a member of our support team will review your order and respond to you as soon as possible to assist.
I ordered earrings on December 16th
I ordered earrings on December 16th, it’s now January 12th and I have received zero correspondence other than the initial purchase email. I tried calling customer service, and not only does no one answer, you’re unable to leave a voicemail. I sent an email explaining my dissatisfaction and received only an automated response. I’ve contacted my bank and opened a claim due to this business’s lack of communication. Do not order from this company.
January 12, 2026
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for your feedback, and please accept our apologies for the lack of communication regarding your order. We completely understand your frustration and disappointment.
I can confirm that our team has since responded to your most recent email regarding your order. We will be keeping you updated via email as soon as we have further information on the progress of your order.
We apologise for the inconvenience caused and appreciate your patience while we resolve this matter.
Kind regards,
QP Jewellers
Ordered and paid for a ring in…
Ordered and paid for a ring in November, over 2 months later, no ring. Initial response in December saying it had been shipped. No response at all since to any emails. Reporting them to Trading Standards
January 12, 2026
Unprompted review
Reply from QP Jewellers
Hello Kim,
Thank you for taking the time to share your feedback.
We regret the delay to your order and the lack of follow-up communication you have experienced. We understand how concerning this is, particularly given the length of time since your order was placed.
Currently we are experiencing a high volume of customer enquiries; however, a member of our support team will respond as quickly as possible to review your order and provide an update. Your comments have been noted and shared internally
Absolute Joke - Huge delays & no communication whatsoever
Ordered earrings in December for Christmas. Still nothing in mid-January. Multiple follow-up emails have gone unanswered, which is more concerning than the delay itself. Customer service appears non-existent once payment is taken. Leaving this review in the hope it finally prompts a response.
January 10, 2026
Unprompted review
Reply from QP Jewellers
Hello Daniel,
Thank you for taking the time to share your feedback.
We apologise for the delay to your order and, in particular, for the lack of response to your follow-up emails. We understand how concerning this can be, especially when an item has been ordered for Christmas and communication has not met expectations.
Currently we are experiencing a high volume of customer enquiries; however, a member of our support team will respond as soon as possible to provide an update and assist with your order. Your comments have been shared internally, as they highlight the importance of timely and clear communication.
Poor service, slow response, no product available.
Ordered earrings for my wife with delivery date given as 30th Dec. Mid January now and no news as to when they’ll be delivered with claims of undue demand. Given Christmas happens every year this is a feeble excuse.
The customer service offers blanket response that gives no comfort. Refund requested and hopeful of a swift settlement… though given the awful service I am not convinced.
Even the reply to this post sounds complacent and fails to give comfort or confidence. I have asked for refunds or product soonest and All I am offered is a Customer Service contact.
January 7, 2026
Unprompted review
Reply from QP Jewellers
Hello Paul,
Thank you for taking the time to share your feedback.
We regret the delay to your order and the lack of clear updates provided during this period. We understand how disappointing this is, particularly when an estimated delivery date has passed and the item was intended as a gift.
Your comments regarding communication and order handling have been noted and shared internally, as they highlight areas where improvements are required. A member of our customer support team will review your request and assist as soon as possible.
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