The garnet bracelet was delivered without any damage. It can be seen that there is a lot of effort in the personal design as well as the packaging. This product is definitely the most effective deal f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a ring as a gift, and it turned out quite nice. The presentation was good, and the quality met my expectations, though there are a few small details that could be improved.
Ordering was simple, it arrived early, and the packaging was careful. The price looks nice for what it cost.
I had a small question about my order. The team got back quickly. The necklace turned out lovely.
Company details
Written by the company
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Contact info
Endurance House, NE11 0EF, Newcastle upon Tyne, United Kingdom
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2.5
Poor
5K reviews
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Replied to 71% of negative reviews
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We had two bracelets break
We had two bracelets break. After waiting months for a replacement we eventually got a refund.
My main concern is they are still advertising items as in stock when the delivery keeps extending forward for all items.
I am not certain they will ever have stock again so why are they advertising black friday deals and items still show in stock when they are never delivered?
Even if they get stock, it seems the items are not high quality so it is not worth the risk
December 3, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you faced with the bracelets and the delays in receiving your replacement. We understand how frustrating it must be to wait months and then ultimately receive a refund.
We appreciate your feedback regarding stock availability and advertising. Your comments are invaluable, and we’ll be sharing them with our team to improve how we communicate stock levels and delivery timelines, ensuring a more accurate and transparent experience for our customers.
Regarding product quality, we’re sorry that your experience didn’t meet expectations. We’re working with our suppliers to maintain standards, and your feedback will help us identify areas for improvement.
Thank you again for bringing this to our attention.
Kind regards,
QP Jewellers
Director of Customer Experience
Refunds easily obtained
We ordered gold and aquamarine earrings and a necklace, which I was pleased with initially. However, unfortunately, the necklace broke and the earrings clips became tarnished. QP initially agreed to replace them, but sadly they couldn't due to supply issues and they gave us a refund instead, after we returned the items. Good service, although I'm disappointed not to have the Jewellery.
November 25, 2025
Unprompted review
Reply from QP Jewellers
Good morning Tracy,
Thank you for taking the time to share your feedback.
We are sorry for the issues you experienced with your necklace and earrings, and we completely understand your disappointment at not being able to replace them.
We’re glad that our team was able to provide a refund, but we apologise that we were unable to fulfil the replacement. Your comments are important to us, and we will continue working to improve our service in the future.
Kind regards,
QP Jewellers
Still waiting since may for replacement…
Still waiting since may for replacement earings that broke ! Is paid over £400 for these and have had numerous excuses, no refund and no earings ! This’s is the worst company I have ever dealt with and advise people to shopping elsewhere
Trevor Salt Southampton
May 29, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback.
I’m sorry for the delay and for the frustration this has caused you. We will continue to keep you updated via email on the progress of the shipment.
Please accept our apologies for the inconvenience and the time this has taken. If you require any further assistance, please don’t hesitate to contact us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com — we’ll be happy to help.
Kind regards,
QP Jewellers
Director of Customer Experience
My product broke
My product broke . I returned for replacement in July and I still have no product . Then requested a refund and I'm still waiting. Continue to tell me it's being processed. I am now taking to small claims court due to the value .
July 27, 2025
Unprompted review
Reply from QP Jewellers
Good morning Karen,
Thank you for taking the time to share your feedback.
We’re sorry for your experience and for the delay in receiving your refund. This is not the level of service we strive to provide, and we completely understand your frustration.
Please accept our apologies for the inconvenience and the time this has taken. If you require any further assistance, please don’t hesitate to contact us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com — we’ll be happy to help.
Kind regards,
QP Jewellers
Director of Customer Experience
Stay away
Bought a necklace for our anniversary, the necklace came apart after a few months, sent the necklace back under warranty in July this year, messaged them in late September for an update, they said there was a delay, and have kept sending a weekly email saying it’s still delayed with no right explanation. So I have since asked for a refund and when I asked for a refund they said they would refer it to management, and that was last week and still no update!
November 7, 2025
Unprompted review
Reply from QP Jewellers
Good morning Francòis,
Thank you for taking the time to share your feedback.
We are sorry for the frustration and disappointment caused by the delay in processing your refund. We can now confirm that your refund has been successfully processed, and I have contacted you directly to confirm this.
We apologise for the inconvenience and the lack of timely updates. Your feedback is taken on board, and we are reviewing our processes to ensure this does not happen again in the future.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Excellent Customer Service
I have purchased several items from QP jewellers and the customer service I have received has been excellent! I have been updated with the status of my order and any issues have been swiftly dealt with.
November 6, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Susan,
Thank you for taking the time to share your kind words.
We’re thrilled to hear that you’ve had a positive experience with both our products and customer service.
Kind regards,
QP Jewellers
Bad quality products
I bought a sapphire necklace a little over a year ago. One of the three prongs holding the gemstone in the setting broke like cast iron without any prior damage, and the gemstone fell out. I've never experienced this with any other piece of jewelry before.
Customer service told me the one-year warranty had expired and they couldn't do anything, but they offered me a discount if I wanted to buy a new article.
By the way, the finish on the gemstone wasn't great and had some scratches originally and I was thinking about getting a refund but the delivery took so much time that I just decided to give up.
I'm very disapointed with this brand.
October 30, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback, and we apologise for the inconvenience and disappointment you have experienced.
While the one-year warranty has expired, please know that we are committed to improving our products and customer service. Your comments about the gemstone finish and delivery experience are taken seriously, and we will use this feedback to help enhance our standards.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Amazing service and quality repair
I contacted the company after my necklace broke. It was a gift for someone special, so I really wanted it fixed. They replied within a couple of days and explained how to send it back for repair under their lifetime guarantee.
They stayed in touch the whole time and kept me updated on every step. Then less than 10 business days later, my necklace was back with me – shipped with tracking and looking brand new.
I’m very impressed with both the quality of their product and their customer service. 100% recommend.
October 30, 2025
Unprompted review
Reply from QP Jewellers
Good morning Mo,
Thank you for your wonderful feedback.
We’re delighted to hear that our team was able to repair your necklace quickly and keep you updated throughout the process.
Your recommendation of QP Jewellers is greatly appreciated.
Kind regards,
QP Jewellers
File a chargeback claim to get your funds back!
Don’t even bother with them—you won’t receive your order, and depending on your payment method, you may not get a refund either. They consistently fail to fulfil their promises, yet they continue accepting new orders! It’s surprising that no legal action has been taken, as they appear to provide no actual service to customers.
Their registered business activity (SIC) is 73110 – Advertising agencies. So, are they an advertising agency or a jewellery retailer?
Already paid for your order? File a chargeback claim with your card provider. That’s good advice, because it’s unlikely you’ll receive anything from them.
August 14, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback. We are sorry to hear of your experience and apologise for any frustration and inconvenience caused.
We take all feedback on board and are working to improve our processes to ensure that customers receive their orders and refunds in a timely manner. We appreciate you sharing your experience, as it helps us identify areas where we need to do better and ensures future customers can have a smoother experience.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Scammers
I purchased a necklace for 400 euro. It did not arrive at the delivery date. I contacted QP Jewellers and they advised that the order was delayed and offered me a refund. I accepted the refund. They then emailed to say there was a delay with processing the refund and they cannot advise me when it will be resolved. 6 weeks on and I still have no refund. Complete scammers, avoid
October 24, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for your feedback. We apologise for the delays you experienced both with the delivery of your order and the subsequent processing of your refund. We completely understand how frustrating this has been.
Please be assured that your refund remains pending, and we are monitoring the situation. While we are unable to provide an exact timeframe for when this will be resolved, we will ensure the refund is completed as soon as possible.
We regret the inconvenience this has caused and appreciate your patience while we work to resolve the matter.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Very disappointed.
Very disappointed.
The item my dad ordered for my mum for their ruby anniversary did not arrive and despite several emails being sent and phone calls made there is no sign of the refund being made. In fact just told by David at QP that my dad should just get a charge back on his card. Very unsatisfactory. Think twice before ordering anything from QP Jewellers.
October 17, 2025
Unprompted review
Reply from QP Jewellers
Good morning Susan,
Thank you for taking the time to share your feedback.
I want to apologise for the experience you and your parents have had — the delay in processing the refund is completely unacceptable and not reflective of the standard of service we aim to provide.
As discussed during your recent telephone conversation, the two options available were for us to continue monitoring the refund until it has been successfully processed, or, if you no longer wish to wait due to the delay, you are within your rights to contact your bank to initiate a chargeback so they can assist in recovering the payment.
If you have any further questions or wish to discuss further, our team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Once again, I’m sorry for the frustration and inconvenience this has caused, and I appreciate your patience while we work to resolve this.
Kind regards,
QP Jewellers
Director of Customer Experience
Beware
A truly horrendous experience.
I placed an order for Ruby earrings and a ring on 15th July as a present for my wife for our 40th wedding anniversary on 31st August.
I was advised that the order would arrive on the 24th July. The night before at 5.00 pm I received an email saying there had been a delay.
After a number of fruitless calls I received another email again apologising for the delay due to problems with the "fulfilment team" in America . I was told the delay could be weeks or even months! I was offered a 5% discount or I could cancel the order and have my money returned.As we were now approaching my anniversary I was reluctant to cancel as I had very little time to search for replacement items. I therefore emailed the CEO, David Adams .... no reply.
After more emails with the "support " team I eventually cancelled the order on 15th August. I was informed that my refund would arrive within 14 days. I waited until the end of August but eventually had to contact my bank to instigate a chargeback which they thankfully completed immediately.
The QP site promised a 4/5 day delivery. Didn't happen
The CEO couldn't be bothered to reply at all.
The refund (promised to arrive within 14 days ) never arrived.
This was a very traumatic experience made worse by the fact that I needed the goods for a specific date. I ordered well in advance but was let down by the non delivery which was then compounded by them not returning my money.
Very unhappy !!!!.
July 15, 2025
Unprompted review
Reply from QP Jewellers
Good morning John,
Thank you for taking the time to share your feedback. I want to apologise for the situation you’ve described — your experience was completely unacceptable and falls far below the standard of service we aim to provide.
The repeated delays, particularly so close to such an important occasion, were disappointing and understandably distressing. I also recognise how frustrating it must have been to wait beyond the stated refund timeframe and ultimately have to involve your bank to resolve the matter — this should never have been necessary.
Your feedback will be shared internally with our team to ensure it is reviewed and steps are taken to prevent similar experiences in the future.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Here’s a warning for anyone looking to…
Here’s a warning for anyone looking to purchase from this company. They are advertising goods that they do not have. I placed an order on 22nd May 2025 for a ruby necklace. Received various emails that they could not get the item and subsequently cancelled the order to get my money back in September. I have now received a couple of emails stated that technical issues have prevented them from issuing my refund and still as of today have not. Beware of this company.
October 13, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Martin,
Thank you for taking the time to share your feedback.
I’m sorry for the delay and the frustration this situation has caused. I completely understand how disappointing it must be to wait this long for your refund.
I’ve emailed you directly with an update regarding your refund status. Please accept my apologies for the inconvenience caused, and thank you for your patience and understanding while we work to resolve this as quickly as possible.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Turn the corner!👍
The company seems to have had some problems recently with deliveries in particular. However, it would appear that they have now turned the corner and their business has returned to normal.
On their website, they seem to be taking orders again. So without going into any details about my recent experience with the company I would like to praise and thank Amy in Customer services and also David. They were true to their word and I can’t fault them at all and in fact I would like to recommend David and Amy for congratulations and reward by the company for the excellent customer service.
I’m waiting for 9 am to ring them up to see if I can place my order again. Hopefully, I will speak to Amy as she was really really helpful when I did last time.
If anyone from the company looks at this, I have updated my review to be very positive and five star.
👍👍👍👍👍👍👍👍👍👍
October 13, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you very much for updating your review and sharing your kind words. We appreciate you taking the time to recognise Amy and David — your comments will be passed on to the team.
It’s wonderful to hear that your experience with our customer service has been positive.
Thank you for taking the time to provide feedback.
Kind regards,
QP Jewellers
Article commandé début septembre
Article commandé début septembre. Fabrication impossible, demande de remboursement et finalement pas de remboursement dans l’immédiat et pas de date prévue pour le remboursement
[QP Jewellers]
Good afternoon,
We have experienced a delay in processing your refund. I apologise for any inconvenience this has caused.
We are working to resolve the issue impacting refund processing. While we don’t yet have a confirmed timeline for resolution, please be assured that I will keep you updated as soon as more information becomes available.
Thank you for your understanding.
October 13, 2025
Unprompted review
Reply from QP Jewellers
Bonjour,
Merci d'avoir pris le temps de nous faire part de votre avis et nous vous prions de nous excuser pour le retard dans le traitement de votre remboursement.
Ce n'est certainement pas le niveau de service que nous souhaitons vous offrir. Je comprends votre déception d'attendre si longtemps pour un remboursement. Nous vous contacterons directement une fois votre remboursement traité.
Merci de nous avoir signalé ce problème et nous vous prions de nous excuser pour la gêne occasionnée.
Cordialement,
QPJ
Directeur de l'expérience client
Avoid like the plague
Avoid like the plague. Still waiting on refund, 14 days, seems very suspect. Customer service has been horrible, go elsewhere.
October 1, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback. I’m sorry for the delay you’ve experienced in receiving your refund and the inconvenience this has caused.
Your refund is being handled by me, and I will continue to monitor the situation and keep you updated as soon as I have any further information via email.
We regret the frustration this has caused and appreciate your patience while we work to resolve this matter as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
I would give 0 stars if possible
I would give 0 stars if possible.
I made a purchase in August, then I was told that there was a delay with the product with no expected delivery date. I was given the option to cancel, which I did.
I still have not received a refund, despite having received no goods in the first place.
No satisfactory reason has been given to the delay and it was recommended that I approach my bank to refund rather than the simple direct return of my money from QP Jewellers.
Absolutely shocking customer service, I would never use them again and strongly suggest you don’t either.
September 3, 2025
Unprompted review
Reply from QP Jewellers
Good morning Tom,
Thank you for taking the time to share your feedback.
We’re sorry for both the delay you experienced with your original order and the subsequent delay in receiving your refund. This situation falls far short of the level of service we aim to provide, and we completely understand your frustration.
Your feedback will shared directly with our teams so that we can address the issues that led to this experience and make improvements moving forward.
We apologise for the inconvenience caused and if you should require any future assistance our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Poor comms; Unrealistic delivery expectations set
They gave an expected delivery date but missed it without update, when prompted they admitted supply chain problems but then failed to offer anything in terms of expected delivery for a further month. They then processed a refund docket but then said they are encountering difficulties in processing this - it is unclear whether I have to wait a further 14 days after they process through their system, I have incurred interest on my card waiting a refund as I have had to scramble to pay for an alternative
August 17, 2025
Unprompted review
Reply from QP Jewellers
Good morning Mark,
Thank you for taking the time to share your feedback, and please accept my apologies for the continued delay and inconvenience you’ve experienced. I completely understand how frustrating this has been, particularly given the impact on your credit card.
If you could respond to my latest email at your earliest convenience with a copy or statement showing the interest charges incurred as a result of the refund delay, we will ensure these are reviewed and reimbursed accordingly.
Again, I am sorry for the experience so far and appreciate your patience while we work to resolve this.
Kind regards,
QP Jewellers
Director of Customer Experience
I have made an order for a ring on 3rd…
I have made an order for a ring on 3rd September and the expected delivery wasc22nd September.They couldn’t even dispatch the parcel by this time and they it might be delayed further.’,then I asked for the refund and they agreed to give the refund,still not received the refund.When sending emails they are saying that they cannot give me a confirmed date and they still facing some internal delay.It is really frustrating and unacceptable because the amount is £229.
October 8, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
I completely understand your frustration, and I apologise for the unacceptable delay you’ve experienced. Unfortunately, we have been experiencing internal delays which have affected both order dispatch and refund processing.
While I do not have a confirmed date for when the refund will be fully processed, please rest assured that we are monitoring this and will keep you updated as soon as we have further information.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
they must be close to bankrupt
they must be close to bankrupt - i had a reklamation witht was super - they now had i since may and can not retur the new product.
i dont now why the still selling if the cannot deliver.
BR
søren
October 1, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the experience you’ve had and completely understand your frustration. Due to ongoing shipping delays, we have temporarily paused new orders while we focus on resolving these issues.
Please rest assured that all active orders, including replacements and refunds, are still being processed as quickly as possible. We apologise for the inconvenience caused and appreciate your patience and understanding during this time.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
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