The garnet bracelet was delivered without any damage. It can be seen that there is a lot of effort in the personal design as well as the packaging. This product is definitely the most effective deal f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a ring as a gift, and it turned out quite nice. The presentation was good, and the quality met my expectations, though there are a few small details that could be improved.
Ordering was simple, it arrived early, and the packaging was careful. The price looks nice for what it cost.
I had a small question about my order. The team got back quickly. The necklace turned out lovely.
Company details
Written by the company
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Contact info
Endurance House, NE11 0EF, Newcastle upon Tyne, United Kingdom
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2.5
Poor
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot recommend in good faith
I had ordered a gold and garnet necklace / pendant. Initially, I was very happy with my purchase, it arrived timely and was very well presented. It was a gift, so such presentation mattered.
I held on to the gift for a few months, as it was for an upcoming birthday and I always buy well in advance. During such time, it of course wasn’t worn and remained in the box.
My partner received the gift as stated on their birthday. This is where the troubles began. On the first day of wear, the chain snapped. I contacted QP about this who offered to replace the chain. However, after some thought I decided against it, thinking the chain was likely unsuitable for the pendant. I then bought a new chain after some discussion with another reputable jeweller who advised the chain provided was more akin to costume jewellery and not suitable for daily wear if it was to last. Baring in mind, the damage to the chain occurred on the first day of wear, incredible.
8 months after the chain has been replaced, everyday wear taking place and all was good. Until the pendant hardware has now snapped. Fortunately the pendant is still being held in place, but is no longer able to be suspended by a chain, meaning it will likely require remounting (if that’s a thing).
I cannot, and will not, recommend QP Jewellers in good faith. Admittedly, they had agreed to replace the chain that first damage and I didn’t follow them up as I felt it might not be fit for purpose. However, given their have now been two faults for which I can only reasonably presume it is down to the craftsmanship, I do not believe that QP are purveyors of quality goods.
I will not be purchasing again, which is a shame because I thought they had a good selection.
I had considered applying more than 1 star, but on reflection I feel that if it wasn’t for their customer service I’d try to give them less than 1.
September 16, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Andrew,
Thank you for taking the time to share your feedback, and please accept our apologies for the issues you’ve experienced with your purchase. We completely understand your frustration, especially given that the initial purchase was intended as a special gift.
We appreciate your honesty regarding the craftsmanship concerns. While we strive to provide high-quality products, it is clear in this instance that we have not met your expectations, and for that we are sorry.
We are grateful that you appreciate our customer service, and we assure you that your feedback will be reviewed with our teams to help prevent similar issues in the future.
We understand your decision not to purchase from us again, but we thank you for sharing your experience as it helps us to make improvements.
Kind regards,
QP Jewellers
Director of Customer Experience
Delivery never made
Delivery delayed. Sent refund note. Told can take up to 14 calendar days for my money back. Queried this only to be told in line with regs. Called on day 12 to be told oh it’s not 14 days yet. Complained and told manager would call, he didn’t. Instead sent apologetic email, still no payment now day 15. Avoid. You have been warned. They take your money, don’t deliver or give you your money back. Scandalous.
September 2, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Andrew,
Thank you for your feedback, and I am sorry for the experience you’ve had. We have unfortunately been experiencing delays with both shipments and refunds recently, and I completely understand how frustrating this has been.
Please be assured that we are working to resolve all pending refunds, and we apologise for the inconvenience caused by this delay. Your patience is appreciated, and we are committed to keeping you updated until the matter has been fully resolved.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
This company is a scam
This company is a scam. I ordered a ring of 450 pounds in July which did not arrive! Then I asked for a refund, which is not processed yet. Their phone number is suspended! Only email conversation. When I asked about my refund they said they cannot give an answer on when it will be processes, so far the refund is not being processed. So I lost 450 pounds. I don't have the money, nor the ring. They are a scam company, do not buy anything form them - only deceiving peoe with cheap prices, but no products being delivered. My money are stolen by QP jewellers!
September 24, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. We apologise for the delays and frustration you have experienced. This is not the standard of service we strive to provide.
At present, we are experiencing internal issues processing refunds, which have contributed to the delay. We are working to resolve the issue with your refund and will get back to you as soon as possible with an update.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
Still waiting for refund
We ordered a pendant for a 45th wedding anniversary gift for my wife we ordered it 2 weeks before the date as website said 3/5days delivery my son paid for it through his account and when it hadn't arrived within a week he emailed them and asked when delivery was expected they replied there had been a delay with delivery my son emailed them again saying this was no acceptable as it was a special gift they then offered a discount or refund we chose a discount at this time which we never received after a further 2 weeks my son emailed them again and asked for a refund he was told they would sort it out in the meantime we purchased a pendant from another site and received it within 2 days now 7 weeks later they have said they are unable to refund our money £400 and to claim it back through the bank so this has made what should have been a happy occasion into a traumatic memory for 2 pensioners 1 of which saved hard for this gift for his wife
DO NOT USE THIS COMPANY THEY ARE SCAMMERS
July 20, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Josephine,
Thank you for taking the time to share your feedback.
We are sorry for your experience and apologise for the delays and frustration this has caused. This is certainly not the standard of service we aim to provide, and we completely understand how disappointing this must have been for such a special occasion.
We are currently experiencing internal issues processing refunds, which have contributed to the delay. Your feedback is taken seriously, and we will be using it to help improve our processes moving forward.
If you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
scammers will not refund you
I cancelled my order because it would not reach me on time on 11/08.
I have still not received a refund.
They say there are problems with refunding my credit card. They then send an email saying I need to ask the credit card company to get the money back. When I rand my credit card company they informed me this is not their usual practice. This is a scam! Beware they will hold onto your money relying on you either forgetting or not being bothered to pursue it.
I have raised a fraudulent transaction with the credit card company and will be reporting to trading standards as advised by my card company.
Appalling customer service and scammers.
AVOID at all costs.
September 22, 2025
Unprompted review
Reply from QP Jewellers
Good morning Kate,
Thank you for taking the time to share your feedback. We are sorry for your experience and apologise for the delay in processing your refund. We completely understand your frustration and the inconvenience this has caused.
Please be assured that we are working to resolve issues with refunds and are committed to ensuring that all customers receive their money promptly. Your feedback has been noted and will be used to improve our processes and service going forward.
I am sorry again for the inconvenience this has caused you, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Terrible
My partner first order was a ruby necklace, it was delayed, ordered in November for a Christmas present and arrived by January. Few months after, the clasp broke and the gemstone fell off, returned it back in May for replacement, until now, still didn’t get it back. Can’t even get refunded since its over the 30 day period. My partner ordered again(never learned) in June for an engagement ring, guess what, delayed again so he had to ask for a refund, until now he still didn’t get his money back. All they can say is a sitewide delay. Even for a refund??
So we don’t know until when are we suppose to wait and what are we waiting for?
November 30, 2024
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for sharing your experience, and I want to apologise for the repeated delays and issues you and your partner have experienced with your orders. I completely understand how frustrating and disappointing this must be.
The delay in processing your refund and the replacement is due to internal issues on our side, which have unfortunately affected both dispatch and refund timelines. Please be assured that we are working on resolving these matters as soon as possible.
I am monitoring your order and will keep you updated on the progress until everything has been fully resolved.
I am sorry again for the inconvenience this has caused you, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Failed to deliver then failed to refund
I've waited for over a couple of months and I normally never leave a review, but feel like I need to warn people from my experience.
Originally, they failed to deliver my gift purchase with an unexplained delay "with the dispatch" of my order... After a couple of weeks the moment had passed (my engagement) so I asked for a refund then somehow they have a "delay in processing my refund" which has been over a month - I don't know of any other company that can't fulfill a refund... No explanation...
Be careful.
I'll update this review if I ever do get a refund.
July 31, 2025
Unprompted review
Reply from QP Jewellers
Good morning Ross,
Thank you for sharing your experience, and I want to apologise for the delays you have experienced — both with the initial order and now with the processing of your refund. I completely understand how frustrating and disappointing this must be, especially given the circumstances around your engagement.
The delay in processing your refund is due to internal issues on our side, which we are working to resolve. Please be assured that I am monitoring your order and will keep you updated on the progress of your refund until it has been fully completed.
I am sorry again for the inconvenience this has caused you, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Months of delays, no refund – forced to go through my bank
I placed an order on the 9th July that was showing as in stock and due for delivery by 18th July. Shortly after, I was told there were “manufacturing delays” and that delivery could not be guaranteed. On 22nd July, I cancelled my order and requested a refund, which I was told would be returned within 14 days.
Since then, I’ve had nothing but delay after delay:
23rd July – told my refund had been “processed” and could take 14 days.
29th July – 8th August – further emails apologising and pushing the timeline back
15th August – still no refund, despite being told weeks earlier it had already been processed.
3rd–5th September – more excuses, and told to wait.
9th September – finally told they “could not process my refund” and that I should raise a chargeback with my bank.
By 10th September, two months after cancelling, I was forced to raise a chargeback myself just to try and get my own money back
This entire process has been unacceptable. QP Jewellers are taking orders they cannot fulfil, withholding refunds for months, and then pushing the responsibility back onto the customer. Reading other recent Trustpilot reviews, it’s clear I’m far from the only one going through this.
In my opinion, this borders on fraudulent behaviour. I strongly advise others to avoid them.
September 10, 2025
Unprompted review
Reply from QP Jewellers
Good morning Joe,
Thank you for taking the time to share your feedback.
I apologise for the experience you’ve had and for the significant inconvenience and frustration caused by the delays in processing your refund. The situation you encountered falls far short of the standard of service we aim to provide.
We are currently facing internal issues that have regrettably impacted our ability to process refunds in the usual time frame. As a result, we are no longer accepting new orders until these delays are fully resolved. That said, I appreciate that this should never have been allowed to cause prolonged delays, nor should the responsibility have fallen back on you to resolve through your bank.
Your feedback will be taken on board and will be used internally to improve both our processes and the way we communicate with customers, to ensure situations like this are avoided in the future.
I am sorry again for the stress and inconvenience this has caused you, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
So disappointed with this company
So disappointed with this company. I’ve purchased items from them 3 times previously and always been very satisfied with their service and the quality. In June I purchased £700 worth of items from them and unfortunately I’ve had the same experience as everyone below. I’ve requested a chargeback through my bank now and I’m very worried that I won’t get it back. Not sure what’s going on with them but sense they are collapsing and trying to take as much money as they can with them. Do not use!!!!!!
June 9, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Mel,
Thank you for taking the time to share your feedback, and I am sorry for the frustration and concern this situation has caused.
Please be assured that your chargeback is valid, and we will cooperate with your bank to ensure the matter is resolved correctly. We are committed to addressing all outstanding refunds, and this issue is due to internal delays rather than any intention to withhold funds.
We apologise for the inconvenience and stress this has caused, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Scam?
QP Jewellers could not fullfil my order (but I only found out after I had chased them) so I requested a refund. Despite recieving an email almost 2 weeks ago that my refund had been processed, they are now saying (again after I chased them) that there was an issue with my refund and they are "reviewing it". Looking like I have been scammed.
Update: The respose was "you wont get any money out of us so if you want your refund you'll have to claim it through your bank". Charming. Bunch of theives who are still taking orders on their other scamming websites incliding
- Bail & Stone
- Ruby and Oscar
- Gold Boutique
- Watchtag
Bit of leg work done for Trading Standards as I know they look at Truspilot.
September 16, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Nicole,
Thank you for taking the time to share your feedback, and I apologise for the delays regarding your refund. I completely understand how frustrating this experience has been, and I am sorry for the inconvenience caused.
I have responded directly to your latest email to provide an update. If you have any further questions or concerns regarding this matter, please feel free to reply to me directly, and I will ensure you receive a prompt response.
Thank you again for your patience and understanding while we work to resolve this.
Kind regards,
QP Jewellers
Director of Customer Experience
Stay well clear!
A £700 ring was bought for me, as an end of life, sentimental present! Twice the stones fell out then, when I returned it the second time, they lost it on its way back from U.S.??? Instead I’ve ended up with a cheap necklace, similar to that you would get in a Christmas cracker. Very, very, very poor quality and very flimsy, so I can’t wear it! This is causing such emotional distress but they say that they can’t track the ‘lost’ ring! This is how they treat someone who is end of life! Their response; My name is David Whitfield, and I am the Director of Customer Experience at QP Jewellers.
I completely understand how upsetting this situation has been, particularly given the sentimental value of your ring, and I apologise for the frustration caused by these ongoing delays.
At this stage, we would be unable to issue a refund, as your order falls outside of our refund policy. I do appreciate that this is not the outcome you were hoping for, but please be assured that your order remains active, and we are doing everything possible to have it completed and dispatched to you as soon as the delays are resolved.
ITS BEEN MANY MONTHS NOW!
September 11, 2025
Unprompted review
Reply from QP Jewellers
Good morning Christina,
Thank you for sharing your feedback, and I apologise for the distress this situation has caused you, especially given the sentimental importance of the ring. I completely understand your frustration and disappointment caused.
I have reached out to you for further information so that we can investigate your order and work toward a resolution as quickly as possible. Once we have the details needed, I will update you directly on the next steps.
Thank you for your patience while we work to resolve this matter.
Kind regards,
QP Jewellers
Director of Customer Experience
I ordered some ear rings for my partner…
I ordered some ear rings for my partner for a very special occasion. I selected delivery option for it to arrive before the special occasion.
That was three months ago and the item is still is not here.
All you get is a load of nonsense in an email about fulfilment issues from David in customer services every three weeks or so.
Avoid this company.
June 17, 2025
Unprompted review
Reply from QP Jewellers
Good morning Lee,
Thank you for taking the time to share your feedback,
We are sorry for the frustration and disappointment caused by the delay in your order. This is not the experience we aim to provide, and we completely understand how upsetting this must have been for such a special occasion.
Please be assured that your comments will be passed on to our team so that we can use them to improve our service in the future. We appreciate your honesty and patience, and we are sorry again for the inconvenience caused.
If you’d like to discuss this further, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
No delivery No refund just LIES LIES…
No delivery No refund just LIES LIES LIES!!
September 9, 2025
Unprompted review
Reply from QP Jewellers
Good morning Andrew,
Thank you for taking the time to share your feedback.
We are sorry for the experience and apologise for the frustration this situation has caused. Please be assured that we take all customer concerns seriously and are committed to resolving any issues with orders or refunds as quickly as possible.
Your satisfaction is important to us, and we are actively working to address any delays to ensure a resolution.
If you have any further questions or need assistance, our customer service team is here to help. You can reach us by calling 0800 488 0888 (Monday to Friday, 9:00 AM to 5:00 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com
Kind regards,
QP Jewellers
Director of Customer Experience
DO NOT ORDER FROM THIAS COMAPNY
DO NOT ORDER FROM THIAS COMAPNY, I PLACED AN ORDER ON THE 10TH JULY, WAS TOLD THEY WAS A DELAY IN MY ORDER. 4TH AUGUST I REQUESTED A REFUND. THEY SENT ME SEVERAL EMAILS TO SAY THERE WAS A DELAY IN PROCESSING MY REFUND FOR TECHNICAL PROBLEMS. AFTER SENDING SEVERAL MORE EMAILS ON THE 4TH SEPTEMBER THEY EMAILED ME AND TOLD ME TO RAISE A CHARGEBACK FROM MY BANK. ABSOLUTE SCAMMER S
July 10, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your experience. I apologise for the frustration and inconvenience caused by the delay in processing your refund.
Due to issues, we were unfortunately unable to process your refund as quickly as we expected. Please know that your feedback will be shared with our wider team to help us identify areas where we can improve our service and ensure a better experience for our customers in the future.
If you have any further questions or need assistance, our customer service team is here to help. You can reach us by calling 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
I ordered a ruby and diamond ring…
I ordered a ruby and diamond ring on15/7/25 i was told the ring was in stock with delivery date due 24/7/25 .7 weeks later im still waiting on delivery .after been told lie after lie about delivery times iv had to get my credit company to act ..they are scammers with no intension off delivering my ring or giving me a refund Do Not Use The Company !!!!
September 4, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for sharing your feedback with us. I’m sorry for the difficulties you’ve experienced, both with the delay to your order and your refund.
Your comments will be passed on to our team and used to highlight where we need to make improvements, so that we can deliver a better experience going forward.
Should you have any further questions, our customer service team will be glad to assist. You can contact us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), through live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
Warning - Unable to Supply or Refund
Warning - unable to supply and now unable to refund.
After months of waiting with various excuses for being unable to supply, I have been advised by David that I need to raise a claim with my bank as they are unable to refund me.
Phone number out of service too
You have been warned!
September 4, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback. I apologise for the experience you’ve had with us, and I completely understand your frustration regarding both the delay in your order and the difficulties in processing your refund.
Please be assured that your comments will be shared with our wider team and used to help us identify areas for improvement, enabling us to provide a better service in the future.
I'm sorry that we fell short of your expectations on this occasion and appreciate you bringing this to our attention.
If you have any further queries, our customer service team will be happy to help. You can reach us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
Was told on Aug 8th
Was told on Aug 8th
My refund of 200£ has been issued .
It’s not Sept 1st and still no refund!
Note: the money was taken out my acct 9th May.
Received an email my jewellery was being crafted on 10th July .. To be informed that still no note on dispatch and can cancel should I wish too
Hope everyone can see their reviews and avoid being ripped off and lied to
August 8, 2025
Unprompted review
Reply from QP Jewellers
Good morning Shazia,
Thank you for taking the time to share your feedback.
I’m sorry to hear about the delay and the frustration this has caused. Please be assured that we will be looking into this matter and will get back to you directly via email with an update.
We apologise for the inconvenience you’ve experienced and appreciate your patience while we work to resolve this.
If you have any further queries, our customer service team will be happy to help. You can reach us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
Stock issues
Stock issues . It’s obvious now that these items were not in stock,,the long delivery time should have rung a bell. I bought peridot earring for an August birthday.The delivery date came and went and no earrings.
Still waiting for a refund , which I was told would take 7-14 business days,then an e.mail saying September so I have taken it up with my CC . The money for these earring was taken out the day I ordered them how come a refund takes so long. I have had jewellery from QP before, and a timely refund, what’s gone wrong?
August 4, 2025
Unprompted review
Reply from QP Jewellers
Good morning Elizabeth,
Thank you for taking the time to share your feedback.
I apologise for the delays you’ve experienced with your order and refund. I completely understand how frustrating this must be, especially given the significance of the purchase and your previous positive experiences with us.
Please be assured that your comments have been shared with our team. Feedback like yours is invaluable in helping us identify where improvements are needed so we can provide a better experience for all our customers in the future.
If you have any further queries, our customer service team will be happy to help. You can reach us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
Ordered genuine 18carat gold sapphire…
Ordered genuine 18carat gold sapphire ring. Absolute scam. Ordered it in the end of June now on 28.8 still no ring, nor refund. Had claimed chargeback and my Fiance contacted the owner company and they just claim to send the money back but they never did. Some kind of scam documents.
June 30, 2025
Unprompted review
Reply from QP Jewellers
Good morning Tara,
Thank you for taking the time to share your feedback,
I want to apologise for the delay in processing your refund and for the frustration this has caused. We completely understand how upsetting this situation must be, especially given the length of time involved.
Please be assured that any chargeback will be responded to promptly to ensure the funds are credited back into your account without further delay.
If you have any further queries, our customer service team will be happy to help. You can reach us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
Avoid - You'll be disappointed.
Just like others before me, I was informed one day before expected delivery (Mid-July) that there was a delay - of course I was promised a 5% discount which should have arrived after 14 days max. Needless to say it never arrived and I cancelled the order another three weeks later.
Almost two weeks have passed and I have still not received my refund. Like others I am getting the information that there is adelay in processing my refund - never heard of such a thing before.
I was initially blended by good reviews by other customers and as I had discoverd their offers on Defence Discount Service - that has luckily disappeared by now.
August 14, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We are sorry for the experience you’ve had. We completely understand your frustration — first with your order and then again with your refund. This is far from the standard of service we aim to deliver.
We recognise that our delivery dates and refund processing times have not always been as clear as they should be, and we are working to make these processes more transparent and reliable going forward. Your feedback is invaluable in helping us improve, and we apologise for the disappointment caused.
If you have any further queries, our customer service team will be happy to help. You can reach us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
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