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Ordered a battery from Quadbike Wales. It arrived in a couple of days, as they said it would. Communication good and friendly service. Battery well packaged and when I phoned to check if it needed charged gave good advice.
Best company for all your ATV-Quad parts, Nick, Dan and Luke are always on the end of a phone to help source parts for you and always super fast delivery, our farm has been using this company for years and have never had and issue from spending £10 for a part right up to hundreds of pounds the delivery is always fast. Thank you quad bikes wales
I purchased an Optimate Charger for my bike from quadbike wales 2.5 yrs ago , the team did test and sources a replacement as it was showing a fault .Now replaced , thanks Quad Bike Excellent service from the team ..Paul Yorkshire.
Reply from quadbikeswales.co.uk
Thank you for the fantastic feedback, Paul! We're glad we could help you get your Optimate Charger sorted. Excellent service is what we strive for, and it’s always rewarding to hear from happy customers. Ride safe in Yorkshire! 🚴♂️
Reply from quadbikeswales.co.uk
Thanks for your 5* Review it is very much appreciated.
Bought a brand new quad bike from this company. Have sauced my parts from them as well over the years.
Bought a rear rack extender for the new bike I bought but it was labelled and numbered incorrectly by the manufacturer .It was returned 4 days after the initial order and it’s taken emails and phone call to be reimbursed 6 weeks after it being delivered back to them, and my reimbursement was less postage when it wasn’t me at fault.
Not a very good customer service.
I fear the people at the top are not so interested in their customers as their staff are.
Reply from quadbikeswales.co.uk
Thank you for your feedback, and we're truly sorry to hear about the challenges with your recent order. We understand how frustrating it must have been to wait for reimbursement, especially considering the incorrect labelling from the manufacturer.
We aim to make the returns process as seamless as possible, and it's clear that we fell short of that in this instance. Your comments have been shared with our management team, and we're reviewing our processes to ensure smoother, quicker resolutions in the future.
We're committed to providing the high level of service you deserve, and we hope we’ll have the opportunity to serve you again in a way that better reflects our commitment to our customers. Please don’t hesitate to reach out if there’s anything more we can do for you.
Quad bike Wales, WOW!!! What more can I say about them. They were the company in South Wales area that would allow me to make an instalment plan to pay off the Talaria xXx! And I was very skeptical as I'd never dealt with the company before, and was reading a lot of negative reviews on here. But I can tell you guy's first hand, I picked my Sons bike up yesterday and hhe gentleman who dealt with me and runs quad bike Wales fb page what an absolutely lovely guy! He gave me loads of information on the bike itself, was very helpful in securing the bike for me to leave, can't thank them enough!!! What an absolute TOP COMPANY 💯👌🏽 I will be buying from them again and also I will urge people to buy from quad bike Wales. Yes a lot of things are out of their hands ie waiting. I got very frustrated myself n put a negative review up. But have taken it down now. Guy's I urge you give ghem a chance, they're a very reliable company!!!
Reply from quadbikeswales.co.uk
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Quad Bikes Wales was so positive, and that we could assist you with the installment plan for the Talaria xXx.
It’s great to know that our team member provided you with helpful information and made the process smooth for you. We truly appreciate your kind words and your willingness to recommend us despite your initial concerns.
Your feedback means a lot to us and motivates us to continue delivering the best service possible. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you once again for your support!
Buyer beware! Ordered a Wessex flail mower from Quad bike Wales on 18th may lots of false promises that delivery was going to be made. Nothing by 19th June. Finally got hold of someone to cancel order. Asked for a refund. Still no refund on the 7th July despite calling and emailing. Never answer the phone. Never calls back! And don’t reply to emails.
This is not just a small £10 part it’s nearly £6000!!!!!!
Reply from quadbikeswales.co.uk
Dear Ross,
Thank you for sharing your feedback. We are genuinely sorry for the frustration and inconvenience you’ve experienced with your order for the Wessex flail mower.
We did make several attempts to keep you informed about the delay, which was caused by an extension from the manufacturer, Wessex. We understand that this situation was far from ideal, and we regret any confusion or inconvenience this may have caused.
Regarding the refund, we processed it as soon as we received your request. If there was any delay in reflecting this on your end, we apologize for the inconvenience. We aim to address any issues promptly, and it is disappointing to hear that there were still concerns about communication.
If you have any further questions or need additional assistance, please do not hesitate to contact me directly at [your direct contact information]. We appreciate your patience and understanding as we work to improve our service.
Thank you for bringing this to our attention.
Best regards,
John
Bought tyre online.3 weeks later it hadn’t arrive. Didn’t respond to my enquiries as to where it might be. Eventually I rang the and then they lied during phone calls. Eventually they cancelled my order and refunded instead of trying to solve problem. Tried to blame DHL but even if they had sent it there is no excuse for ignoring customers concerns. One man even said it hadn’t been posted and would go and post it straight away.
Reply from quadbikeswales.co.uk
Dear Paul,
We are truly sorry to hear about your experience with your recent tyre purchase. We understand how frustrating it can be to face delays and to feel unheard when reaching out for updates. This is certainly not the level of service we aim to provide, and we apologize for any confusion caused by our communication.
We are actively reviewing our processes to ensure that situations like this do not happen in the future. While there may have been an issue with our courier partner, we take full responsibility for not keeping you informed and for any conflicting information you received.
We appreciate your feedback and are committed to making things right. If there is anything we can do to regain your trust, please don’t hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Warm regards,
John
Customer Service Team
Ordered item on amazon advertised as universal fit.
Didnt fit, seller ignored all requests for return through amazon.
Had to spend 30 mins on support with amazon for them to force a refund their end.
Reply from quadbikeswales.co.uk
We apologize for the inconvenience you experienced with your recent purchase from us on Amazon. We understand how frustrating it must have been to receive an item that didn’t fit as expected and then face difficulties with the return process.
Your feedback is incredibly valuable to us, and we are reviewing our product descriptions to ensure they are accurate and clear. We are also addressing the communication gap you experienced to prevent it from happening again.
We are glad to hear that Amazon was able to assist you with the refund, but we are truly sorry that it came to that. If there’s anything we can do to make up for this experience or if you have any further questions, please feel free to reach out to us directly.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Best regards,
John
Customer Service Team
Great service, helpful staff and my order arrived earlier than expected. Thank you very much guys!!!!!!
Reply from quadbikeswales.co.uk
Hi Martin,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us and that your order arrived earlier than expected. Our team works hard to provide excellent service, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Thanks once again for choosing us!
Best regards,
John
Shocking company that sends out parts that are damaged, dirty and clearly returned previously. Staff are rude, especially Dan Thomas who lacks basic manners.
EDIT - original review left March 2023 and Quad Bikes Wales respond a year and a half later. See your service has improved!
Reply from quadbikeswales.co.uk
We are truly sorry to hear about your experience with our company and the condition of the parts you received. This is far from the standard we aim to uphold, and we sincerely apologize for any inconvenience caused by receiving damaged or used items.
We also apologize if any interactions with our team, including Dan, came across as rude or unprofessional. We take customer service very seriously and will be addressing this internally to ensure all customers are treated with respect and courtesy.
Thank you for bringing these issues to our attention. We are committed to improving and hope to have the opportunity to restore your faith in us. EDIT - 12 SEPTEMBER 2024 - ONLY TODAY JOINED TRUSTPILOT SO WE DIDN'T KNOW ABOUT THESE REVIEWS BEFORE IM AFRAID. APPOLOGIES FOR THE DELAYED REPLY.
Very very poor !!!! Sold me a faulty optimate and its taking forever to get a replacement. I had to report them in the end to get anything done but still dragging there heels
Reply from quadbikeswales.co.uk
We are very sorry to hear about the inconvenience you've faced with the faulty Optimate and the delay in getting a replacement. We understand how frustrating it is to deal with a defective product and then have to wait for a resolution.
Please accept our sincerest apologies for the delays and any lack of communication on our part. This is not the level of service we strive to provide, and we are actively working to improve our process to prevent situations like this in the future.
To make things right, we are prioritizing your replacement and will ensure it is dispatched immediately. Our team will be reaching out to you directly to confirm the details and provide a status update.
Thank you for your patience, and for bringing this to our attention. We appreciate the opportunity to resolve this for you.
I am very disappointed about this shop. Didn't expect that people try to play silly games like this. Listing cheap to catch people to buy and then leave them in situation when i can't use it for travelling Description says you get bags and mounting material. Got the bags and no mounting material. Seller offered to send me a link to another ebay listing to buy them separately. It took me a week to get this bags after number of calls and messages to this seller . That was a proper waste of time .
Reply from quadbikeswales.co.uk
I am genuinely sorry to hear about the trouble you've had with your recent purchase from us. I can understand how frustrating it must be to feel like you've been led astray by unclear product descriptions. It's certainly not our intention to cause any inconvenience.
We strive to provide clear and honest information about our products, and it sounds like we missed the mark here. I apologize if our response about purchasing the mounting materials separately added to your frustration. That certainly wasn’t the right way to handle the situation, and I regret that it caused you any further inconvenience.
I'd like to make this right for you. We will send the missing mounting materials at no cost to you. Please reach out to us directly at support@quadbikeswales.co.uk, and we'll get it sorted out promptly.
Thank you for your patience and for bringing this matter to our attention. We appreciate your business and hope to have the opportunity to serve you better in the future.
Customer service do not answer correspondance.
So for me it does not exsist.
UPDATE.
Reply took over 2 years.
Reply from quadbikeswales.co.uk
I am truly sorry to hear about the difficulties you’ve faced in trying to reach our customer service. I understand how frustrating it can be when your correspondence goes unanswered especially when its to an email address we dont use on a daily basis.
It’s clear that we’ve fallen short of the service standards you deserve, and for that, I sincerely apologize. We are taking this matter very seriously and will be investigating why your messages were not responded to in a timely manner.
To address your concerns directly, please contact me at support@quadbikeswales.co.uk, and I will personally ensure that your issue is resolved promptly.
Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to improving our service.
Best regards,
John
EDIT - 12 SEPTEMBER 2024 - ONLY TODAY JOINED TRUSTPILOT SO WE DIDN'T KNOW ABOUT THESE REVIEWS BEFORE IM AFRAID. APPOLOGIES FOR THE DELAYED REPLY.
Nice, local to me shop with ATV parts. Good customer service, quality parts. Couldnt find some parts even on eBay, but they got stuff for my Can Am, quick delivery too.
Reply from quadbikeswales.co.uk
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our shop and that we could provide the parts you needed for your Can-Am.
It’s always a pleasure to help our local customers find the right parts, and we’re glad to know you were satisfied with both our service and delivery. If you ever need more parts or have any questions, don’t hesitate to reach out to us.
We look forward to serving you again in the future!
Provided me with goods which were not as described and the goods failed to work. The goods were returned and despite several attempts to seek a response and refund, I have not been received either.
Just received a response 3 years later which commented on my patience. Is this a windup?
Reply from quadbikeswales.co.uk
I’m very sorry to hear about the problems you’ve encountered with the goods you purchased from us. It’s clear that we did not meet your expectations, and for that, I sincerely apologize.
It’s unacceptable that the items did not match the description and that you have had difficulty getting a response and refund. This is not the level of service we strive to provide, and we are taking your feedback very seriously.
To resolve this issue promptly, please contact me directly at [your direct contact information], and I will personally ensure that your refund is processed without further delay. We are also reviewing our procedures to prevent such issues in the future.
Thank you for your patience and for bringing this matter to our attention. We value your business and are committed to making this right.
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