I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously. I contact customer services who were extreme... See more
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We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Broadstone Road, SK5 7DL, Manchester, United Kingdom
Replied to 37% of negative reviews
Typically replies within 24 hours
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As a regular customer the service was good speedy delivery,
Reasonable quality product
Used several times this year and spent a large amount of money. Normally no issues but a week after placing order the shirts were reduced further, costing me £15 more. Emailed and awaiting a response
I bought my son an expensive Cuba jacket in the Salcombe store. Not long after purchase, the hood detached (during normal use only). It was obvious the seam had not been deep enough as the hood had frayed at the edges and no stitching had come loose. I returned to the store the next time I visited my family there only to be told that they can’t do anything in store and I need to contact their email address. Foolishly on my part, life got busy and when I did contact them, I was been told they do not offer repairs and won’t do anything to rectify. This was due to it being 6 months after purchase. Annoyingly, when I went to the store it would’ve been within the 6 months! Clearly, they aim you at the email address in the hope you don’t bother. So, all I got from my contact was a “Thanks for your understanding” at the end of the email. Very galling!
Now my choice is small claims as you have up to 6 years to claim faulty products under the consumer act. Interesting how many other 1 star reviews there are for their coats failing at the seams. These are not cheap coats it’s pretty shocking. I certainly will not buy one of their items again after this experience. Shame as we used to visit the store a lot when visiting family.
Amendment after reply….
I fully accept that at this stage, I no longer have the receipt. And yes the coat is now over 12 months old. It was not when I revisited the store! I offered proof of the transaction from my statements but was told that in store they don’t deal with faults and I need to go through the customer service email. I acknowledged in the review that unfortunately, due to personal circumstances, chasing the coat took a back seat. However, if you think it’s acceptable for a coat costing around £250 to fail after 12months (let alone within the 6 months it did actually happen) then I think that says a lot about your ethics and the quality of your products!

Reply from Quba & Co
Delighted with purchase of the pairs of cargo shorts, excellent value, high quality, good post sale communication and delivery bang on time.

Reply from Quba & Co
It was easy to order and pay and delivery was good , the men’s shorts that I purchases for my husband were a good fit and good quality fabric

Reply from Quba & Co
I am very impressed with the quality of the Quba clothing. I can recommend the short sleeved shirts with the great patterns.

Reply from Quba & Co
Welcome to a company who have the most archaic system when it comes to their Gift Vouchers which can be bought online BUT can't be used online.
I mean seriously WTF is that all about ?

Reply from Quba & Co
The Quba range is excellent the shop in padstow is great and was really happy that you could deliver to spain

Reply from Quba & Co
Ordering on the website was easy. Kept informed of delivery which was efficient and quick. Product good and met expectations. So all good.

Reply from Quba & Co
Good quality product, helpful service in store and on line, quick delivery

Reply from Quba & Co
Good quality clothing; easy to use website and quick ordering, dispatch and delivery.

Reply from Quba & Co
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