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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the durability and stylish designs of the clothing. Many people found the ordering process straightforward and the delivery service to be quick and efficient, with items arriving as expected and on time. However, some people were dissatisfied with certain aspects of the product and service. There were occasional issues with product sizing, leading to the need for returns and re-orders, sometimes incurring additional postage costs. A few customers also reported problems with product durability, specifically with coats developing faults or seams coming apart sooner than anticipated, leading to disappointment regarding the perceived quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the great quality of items, with... See more

Quality

People report positive experiences with quality, often praising the great quality of items like sweatshirts... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speedy delivery,... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, prompt delivery,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the great service, quick delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously. I contact customer services who were extreme... See more

Company replied

Rated 5 out of 5 stars

Dartmouth shop staff always extremely helpful. Was able to try jacket on for size in shop and order on line to obtain weekend discount offer. Item received very quickly and just as I wanted. Shame... See more

Company replied

Rated 5 out of 5 stars

As a family we all love your clothes. They are colourful and subtle and hard wearing and always smart and fit for purpose. My one disappointment is the fact when ordering online that one has to pa... See more

Rated 5 out of 5 stars

I ordered a too large jacket for my wife, but when I called Quba and explained, I was sympathetically listened to, and helped to secure a replacement jacket of the correct size at no extra cost. Well... See more

Company replied

Rated 5 out of 5 stars

The process from order to delivery is smooth and fast The sweatshirts are so comfortable and stylish and I love the new colours I have all of them and they last for years!

Rated 5 out of 5 stars

Ordering on the website was easy. Kept informed of delivery which was efficient and quick. Product good and met expectations. So all good.

Company replied

Rated 5 out of 5 stars

It was easy to order and pay and delivery was good , the men’s shorts that I purchases for my husband were a good fit and good quality fabric

Company replied

Rated 5 out of 5 stars

The Quba range is excellent the shop in padstow is great and was really happy that you could deliver to spain

Company replied

Rated 5 out of 5 stars

I am very impressed with the quality of the Quba clothing. I can recommend the short sleeved shirts with the great patterns.

Company replied

Rated 5 out of 5 stars

Hi ordered the wrong jumper On line. After e.mail Quba.they said return it or go to my local store in cowes so I did and got the right jumper lol.and bought another one as well Thank you j Arnold... See more

Rated 5 out of 5 stars

Delighted with purchase of the pairs of cargo shorts, excellent value, high quality, good post sale communication and delivery bang on time.

Company replied

Rated 5 out of 5 stars

Very good quality jacket, well packaged, great price, and delivered on time. What more could you ask for?!

Company replied

Rated 5 out of 5 stars

Parcel arrived quickly and items ordered are great quality as usual.

Rated 1 out of 5 stars

Bought from there store in Lymington and Cowes many times .Problem with zip on coat , wrote to customer services mid august , followed up. Mid September, went in to Lymington again this am to resolve... See more

Rated 1 out of 5 stars

Bought something on a sale whilst visiting family - I live in London, and when arrived home, saw that it was damaged. Because it was a sale item, I wasn’t able to return it. Ho hum… lessons learned, e... See more

Company replied

Rated 1 out of 5 stars

Ordered a jacket for my son’s birthday and I was emailed just days before to say due to a stock error they were cancelling my order and refunding me as it was now out of stock. Explanation was, ‘ thes... See more

Rated 1 out of 5 stars

Five year old sail cloth jacket worn intermittently already leaking. Contacted and told they only guarantee the products for 6 months: given the price and claims around quality this is a joke. Hardly... See more

Rated 1 out of 5 stars

WARNING - VERY POOR AFTERCARE! - Parcel arrived having been open and only one item!!!! I have repeatedly phoned and left messages and not one response! The photos from Evri delivery also clearly sho... See more

Rated 5 out of 5 stars

As a regular customer the service was good speedy delivery, Reasonable quality product

Rated 3 out of 5 stars

Item I purchased was wonderful shame they use Royal Mail for delivery initially told they had the item and would be delivered Monday then told it would be Tuesday then told Wednesday between 12.30 and... See more

Rated 3 out of 5 stars

Used several times this year and spent a large amount of money. Normally no issues but a week after placing order the shirts were reduced further, costing me £15 more. Emailed and awaiting a response... See more

Rated 1 out of 5 stars

UPDATE 2nd December WOULD NEVER BUY AGAIN Now the internal flag label stitching has come apart Quba replied with they do not offer repair services I STILL BELIEVE A COAT OF... See more

Rated 1 out of 5 stars

Items don’t fit. They are no-where near the correct sizes. To return them, you have to pay all return costs! Initial large posting fee and then you have to pay to return the item. Great! Then you... See more

Company replied

Rated 1 out of 5 stars

Firstly let me start by saying I absolutely love Quba & CO’s clothes. Over the past 4 months my wife and I have spent circa £1400 with them. The styles and quality are very good. HOWEVER, my fir... See more

Rated 4 out of 5 stars

Always had great service from here but this time it took 3 days to even dispatch the item which I thought was quite a long time.

Rated 1 out of 5 stars

I bought my son an expensive Cuba jacket in the Salcombe store. Not long after purchase, the hood detached (during normal use only). It was obvious the seam had not been deep enough as the hood h... See more

Company replied

Rated 1 out of 5 stars

Ordered t shirt and was informed on its way. Then received email stating out of stock!! So no purchase made!!!!

Company replied

Rated 4 out of 5 stars

Decent well-constructed smart-looking jacket at attractive price (in sale); easy ordering and reasonably prompt delivery...


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Outdoor Clothing and Equipment Shop
  4. Sailing Store

Written by the company

We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.


Contact info

4.0

Great

TrustScore 4 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Sale issue

Used several times this year and spent a large amount of money. Normally no issues but a week after placing order the shirts were reduced further, costing me £15 more. Emailed and awaiting a response

August 25, 2025
Rated 1 out of 5 stars

Cuba jacket hood fell off

I bought my son an expensive Cuba jacket in the Salcombe store. Not long after purchase, the hood detached (during normal use only). It was obvious the seam had not been deep enough as the hood had frayed at the edges and no stitching had come loose. I returned to the store the next time I visited my family there only to be told that they can’t do anything in store and I need to contact their email address. Foolishly on my part, life got busy and when I did contact them, I was been told they do not offer repairs and won’t do anything to rectify. This was due to it being 6 months after purchase. Annoyingly, when I went to the store it would’ve been within the 6 months! Clearly, they aim you at the email address in the hope you don’t bother. So, all I got from my contact was a “Thanks for your understanding” at the end of the email. Very galling!
Now my choice is small claims as you have up to 6 years to claim faulty products under the consumer act. Interesting how many other 1 star reviews there are for their coats failing at the seams. These are not cheap coats it’s pretty shocking. I certainly will not buy one of their items again after this experience. Shame as we used to visit the store a lot when visiting family.

Amendment after reply….
I fully accept that at this stage, I no longer have the receipt. And yes the coat is now over 12 months old. It was not when I revisited the store! I offered proof of the transaction from my statements but was told that in store they don’t deal with faults and I need to go through the customer service email. I acknowledged in the review that unfortunately, due to personal circumstances, chasing the coat took a back seat. However, if you think it’s acceptable for a coat costing around £250 to fail after 12months (let alone within the 6 months it did actually happen) then I think that says a lot about your ethics and the quality of your products!

August 11, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

What you fail to mention in your review is that you no longer have the receipt, which is why the store directed you to customer service. With proof of purchase and within our 6 months faults window the store can assist you without any issue. Also, as you explained to customer services via email, the coat itself is likely to be 1-2 years old, which is not something we would replace after so much time.

Rated 5 out of 5 stars

Pleased with my purchase

It was easy to order and pay and delivery was good , the men’s shorts that I purchases for my husband were a good fit and good quality fabric

July 25, 2025
Quba & Co logo

Reply from Quba & Co

So Glad you love the brand and the clothing

Rated 1 out of 5 stars

Welcome to Voucher-Con

Welcome to a company who have the most archaic system when it comes to their Gift Vouchers which can be bought online BUT can't be used online.
I mean seriously WTF is that all about ?

July 31, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

It clearly states at the time of purchase and in the terms that the vouchers are in-store use only

Rated 5 out of 5 stars

The Quba range is excellent

The Quba range is excellent the shop in padstow is great and was really happy that you could deliver to spain

June 26, 2025
Quba & Co logo

Reply from Quba & Co

So glad you love the brand and happy with our global service

Rated 5 out of 5 stars

Website purchase

Ordering on the website was easy. Kept informed of delivery which was efficient and quick. Product good and met expectations. So all good.

June 26, 2025
Quba & Co logo

Reply from Quba & Co

So glad you loved the experience

Rated 2 out of 5 stars
Quba & Co logo

Reply from Quba & Co

Hi If you think this is a fault with the garment you can return it to store with proof of posting within 6 months of purchase or contact the customer service team

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