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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the durability and stylish designs of the clothing. Many people found the ordering process straightforward and the delivery service to be quick and efficient, with items arriving as expected and on time. However, some people were dissatisfied with certain aspects of the product and service. There were occasional issues with product sizing, leading to the need for returns and re-orders, sometimes incurring additional postage costs. A few customers also reported problems with product durability, specifically with coats developing faults or seams coming apart sooner than anticipated, leading to disappointment regarding the perceived quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the great quality of items, with... See more

Quality

People report positive experiences with quality, often praising the great quality of items like sweatshirts... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speedy delivery,... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, prompt delivery,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the great service, quick delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously. I contact customer services who were extreme... See more

Company replied

Rated 5 out of 5 stars

Dartmouth shop staff always extremely helpful. Was able to try jacket on for size in shop and order on line to obtain weekend discount offer. Item received very quickly and just as I wanted. Shame... See more

Company replied

Rated 5 out of 5 stars

As a family we all love your clothes. They are colourful and subtle and hard wearing and always smart and fit for purpose. My one disappointment is the fact when ordering online that one has to pa... See more

Rated 5 out of 5 stars

I ordered a too large jacket for my wife, but when I called Quba and explained, I was sympathetically listened to, and helped to secure a replacement jacket of the correct size at no extra cost. Well... See more

Company replied

Rated 5 out of 5 stars

The process from order to delivery is smooth and fast The sweatshirts are so comfortable and stylish and I love the new colours I have all of them and they last for years!

Rated 5 out of 5 stars

Ordering on the website was easy. Kept informed of delivery which was efficient and quick. Product good and met expectations. So all good.

Company replied

Rated 5 out of 5 stars

It was easy to order and pay and delivery was good , the men’s shorts that I purchases for my husband were a good fit and good quality fabric

Company replied

Rated 5 out of 5 stars

The Quba range is excellent the shop in padstow is great and was really happy that you could deliver to spain

Company replied

Rated 5 out of 5 stars

I am very impressed with the quality of the Quba clothing. I can recommend the short sleeved shirts with the great patterns.

Company replied

Rated 5 out of 5 stars

Hi ordered the wrong jumper On line. After e.mail Quba.they said return it or go to my local store in cowes so I did and got the right jumper lol.and bought another one as well Thank you j Arnold... See more

Rated 5 out of 5 stars

Delighted with purchase of the pairs of cargo shorts, excellent value, high quality, good post sale communication and delivery bang on time.

Company replied

Rated 5 out of 5 stars

Very good quality jacket, well packaged, great price, and delivered on time. What more could you ask for?!

Company replied

Rated 5 out of 5 stars

Parcel arrived quickly and items ordered are great quality as usual.

Rated 1 out of 5 stars

Bought from there store in Lymington and Cowes many times .Problem with zip on coat , wrote to customer services mid august , followed up. Mid September, went in to Lymington again this am to resolve... See more

Rated 1 out of 5 stars

Bought something on a sale whilst visiting family - I live in London, and when arrived home, saw that it was damaged. Because it was a sale item, I wasn’t able to return it. Ho hum… lessons learned, e... See more

Company replied

Rated 1 out of 5 stars

Ordered a jacket for my son’s birthday and I was emailed just days before to say due to a stock error they were cancelling my order and refunding me as it was now out of stock. Explanation was, ‘ thes... See more

Rated 1 out of 5 stars

Five year old sail cloth jacket worn intermittently already leaking. Contacted and told they only guarantee the products for 6 months: given the price and claims around quality this is a joke. Hardly... See more

Rated 1 out of 5 stars

WARNING - VERY POOR AFTERCARE! - Parcel arrived having been open and only one item!!!! I have repeatedly phoned and left messages and not one response! The photos from Evri delivery also clearly sho... See more

Rated 5 out of 5 stars

As a regular customer the service was good speedy delivery, Reasonable quality product

Rated 3 out of 5 stars

Item I purchased was wonderful shame they use Royal Mail for delivery initially told they had the item and would be delivered Monday then told it would be Tuesday then told Wednesday between 12.30 and... See more

Rated 3 out of 5 stars

Used several times this year and spent a large amount of money. Normally no issues but a week after placing order the shirts were reduced further, costing me £15 more. Emailed and awaiting a response... See more

Rated 1 out of 5 stars

UPDATE 2nd December WOULD NEVER BUY AGAIN Now the internal flag label stitching has come apart Quba replied with they do not offer repair services I STILL BELIEVE A COAT OF... See more

Rated 1 out of 5 stars

Items don’t fit. They are no-where near the correct sizes. To return them, you have to pay all return costs! Initial large posting fee and then you have to pay to return the item. Great! Then you... See more

Company replied

Rated 1 out of 5 stars

Firstly let me start by saying I absolutely love Quba & CO’s clothes. Over the past 4 months my wife and I have spent circa £1400 with them. The styles and quality are very good. HOWEVER, my fir... See more

Rated 4 out of 5 stars

Always had great service from here but this time it took 3 days to even dispatch the item which I thought was quite a long time.

Rated 1 out of 5 stars

I bought my son an expensive Cuba jacket in the Salcombe store. Not long after purchase, the hood detached (during normal use only). It was obvious the seam had not been deep enough as the hood h... See more

Company replied

Rated 1 out of 5 stars

Ordered t shirt and was informed on its way. Then received email stating out of stock!! So no purchase made!!!!

Company replied

Rated 4 out of 5 stars

Decent well-constructed smart-looking jacket at attractive price (in sale); easy ordering and reasonably prompt delivery...


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Outdoor Clothing and Equipment Shop
  4. Sailing Store

Written by the company

We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.


Contact info

4.0

Great

TrustScore 4 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Bought something on a sale whilst…

Bought something on a sale whilst visiting family - I live in London, and when arrived home, saw that it was damaged. Because it was a sale item, I wasn’t able to return it. Ho hum… lessons learned, etc. But what really p*sues me off, you can unsubscribe, you can’t change preferences -mi never did subscribe but guess the shop added my email that I HAD to give.

March 16, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

Not sure which store told you this, but if the item is faulty and within 6 months of purchase, you can return it to any Quba store with your receipt for exchange or refund, regardless of it being in the sale. Also the store sign-ups are optional to get 10% off full-price purchases you do not have to sign up within the store if you don't want to do this.

Rated 1 out of 5 stars

Items don’t fit

Items don’t fit. They are no-where near the correct sizes. To return them, you have to pay all return costs!
Initial large posting fee and then you have to pay to return the item. Great!
Then you are advised there is no Exchange available so you have to order again and…yes, you have to pay up for the full amount of postage again.
This company - based on that well known old Port of Stockport! - seems to be happy to rip people off.
Just not worth the risk. The bill for their over-priced clothes just keeps going up and up… recommend shop elsewhere!

May 15, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

Apologies for the poor experience, however all purchase and returns policies are stated on the website

Rated 5 out of 5 stars

Superb after sale service!

I ordered a too large jacket for my wife, but when I called Quba and explained, I was sympathetically listened to, and helped to secure a replacement jacket of the correct size at no extra cost. Well done Quba and Neil.

April 25, 2025
Quba & Co logo

Reply from Quba & Co

Thanks for that glad you love the brand and the service.

Rated 5 out of 5 stars

Faulty zip - Amazing customer service

I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously.
I contact customer services who were extremely helpful. We narrowed date down and they located the receipt. I returned the coat back with a prepaid label for inspection. A brand new coat was returned to me with no quibbles in super fast time.
I can only praise the service provided by company in paricular Neil in resolving the issue quickly, efficiently without any problem for me. Thank you !

May 7, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

So glad we could be of help and that you love the brand thank you

Rated 5 out of 5 stars

Very good quality jacket

Very good quality jacket, well packaged, great price, and delivered on time. What more could you ask for?!

April 26, 2025
Quba & Co logo

Reply from Quba & Co

Great thanks for that glad you love our brand

Rated 1 out of 5 stars

Poor service

Ordered t shirt and was informed on its way. Then received email stating out of stock!! So no purchase made!!!!

April 26, 2025
Quba & Co logo

Reply from Quba & Co

Sorry for the poor experience, the emails are automated so sometimes they do get issued in error but we do try to pull them off the system to avoid confusion.

Rated 5 out of 5 stars

Dartmouth shop staff always extremely…

Dartmouth shop staff always extremely helpful. Was able to try jacket on for size in shop and order on line to obtain weekend discount offer. Item received very quickly and just as I wanted. Shame same weekend discount wasn't on offer in shop as would hate to lose the shop.

April 26, 2025
Quba & Co logo

Reply from Quba & Co

Thanks for the feedback, the stores do get offers that don't appear on the web so that they can get extra sales too

Rated 5 out of 5 stars

Fantastic staff

Have been to two Quba shops now (Dartmouth & Fowey) and I have to say, what great sales people they have. Very polite, very honest and incredibly tentative.

Both Ellie in Fowey and the fella (didn’t get his name but he was from Nashville) in Dartmouth are an asset to your company.

April 23, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

Thanks so glad you love the brand and have had great service from our stores will pass this along to the stores

Rated 5 out of 5 stars

Great product

Great product. Speedy delivery and smooth returns. Great online shopping exprience.

March 27, 2025
Quba & Co logo

Reply from Quba & Co

Thanks glad you are a fan of the brand

Rated 2 out of 5 stars

Zip didn’t last

I've purchased quite a few items over the years and not had any issues, however the jacket i purchased less than a year ago has developed a problem with the zip. Customer service were quick to reply, but weren’t able to offer a repair/solution (other than to find a third party). After looking on here (TrustPilot), I see other people have also had issues with zips. I really expected better (it wasn’t a cheap), and therefore will sadly not be buying anything more.

April 2, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

In order to qualify for any exchange or repair the jacket must be within six months of the purchase date sadly this one was outside that period, apologies.

Rated 1 out of 5 stars

Expensive Quba jacket falls apart after washing

Expensive Quba jacket , put in the washing machine , followed all instructions , 30 c , non bio , turned jacket inside out , etc

The glued seams on the inside of the jacket just started coming away !!!!

Jacket out of 6 months warranty , their consumer email didn't want to know anything or want to help in any way

April 2, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

At Quba & Co, we are proud of our high standards of quality; however we understand that from time to time there may be rare occurrences of quality issues.

If you feel that you have received a faulty or damaged item, or find that an item has a manufacturing fault within six months of purchase, please contact our customer service team at customerservice@quba.com (or take to store with the item) with a copy of your proof of purchase. Our customer service team will then be in further contact.

Rated 5 out of 5 stars

Stylist design,great colour.

Stylist design,great colour.
Delivery by Royal Mail which is better than Evri who tend to throw deliveries over my gate

March 25, 2025
Quba & Co logo

Reply from Quba & Co

Glad you love the products and the delivery

Rated 1 out of 5 stars

Poor quality item

Poor quality item, not what I expected
I bought a lovely light weight jacket, only been worn a handful of times before I noticed the seem had come away on one of the arms. No help from customer service as is outside their faulty 6 month policy (not sure that says much about quality expectations if they're not prepared to stand behind their products!)

February 14, 2025
Unprompted review
Quba & Co logo

Reply from Quba & Co

I can only apologise about the issues you had with the item, however most online retailers only offer a 30 day return window for faulty goods and 14 days for return for refund, we extended this to 30 days for returns and 6 months for faults which is way more than many other retailers offer in the same sector.

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