I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously. I contact customer services who were extreme... See more
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We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Broadstone Road, SK5 7DL, Manchester, United Kingdom
Replied to 37% of negative reviews
Typically replies within 24 hours
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Bought something on a sale whilst visiting family - I live in London, and when arrived home, saw that it was damaged. Because it was a sale item, I wasn’t able to return it. Ho hum… lessons learned, etc. But what really p*sues me off, you can unsubscribe, you can’t change preferences -mi never did subscribe but guess the shop added my email that I HAD to give.

Reply from Quba & Co
Items don’t fit. They are no-where near the correct sizes. To return them, you have to pay all return costs!
Initial large posting fee and then you have to pay to return the item. Great!
Then you are advised there is no Exchange available so you have to order again and…yes, you have to pay up for the full amount of postage again.
This company - based on that well known old Port of Stockport! - seems to be happy to rip people off.
Just not worth the risk. The bill for their over-priced clothes just keeps going up and up… recommend shop elsewhere!

Reply from Quba & Co
I ordered a too large jacket for my wife, but when I called Quba and explained, I was sympathetically listened to, and helped to secure a replacement jacket of the correct size at no extra cost. Well done Quba and Neil.

Reply from Quba & Co
I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously.
I contact customer services who were extremely helpful. We narrowed date down and they located the receipt. I returned the coat back with a prepaid label for inspection. A brand new coat was returned to me with no quibbles in super fast time.
I can only praise the service provided by company in paricular Neil in resolving the issue quickly, efficiently without any problem for me. Thank you !

Reply from Quba & Co
Very good quality jacket, well packaged, great price, and delivered on time. What more could you ask for?!

Reply from Quba & Co
Ordered t shirt and was informed on its way. Then received email stating out of stock!! So no purchase made!!!!

Reply from Quba & Co
Dartmouth shop staff always extremely helpful. Was able to try jacket on for size in shop and order on line to obtain weekend discount offer. Item received very quickly and just as I wanted. Shame same weekend discount wasn't on offer in shop as would hate to lose the shop.

Reply from Quba & Co

Reply from Quba & Co
Have been to two Quba shops now (Dartmouth & Fowey) and I have to say, what great sales people they have. Very polite, very honest and incredibly tentative.
Both Ellie in Fowey and the fella (didn’t get his name but he was from Nashville) in Dartmouth are an asset to your company.

Reply from Quba & Co
Great product. Speedy delivery and smooth returns. Great online shopping exprience.

Reply from Quba & Co
Item was received well within the time notified and was the usual excellent quality .

Reply from Quba & Co
Great clothing and customer service.
No delays on my packages considering am in a remote location

Reply from Quba & Co
I've purchased quite a few items over the years and not had any issues, however the jacket i purchased less than a year ago has developed a problem with the zip. Customer service were quick to reply, but weren’t able to offer a repair/solution (other than to find a third party). After looking on here (TrustPilot), I see other people have also had issues with zips. I really expected better (it wasn’t a cheap), and therefore will sadly not be buying anything more.

Reply from Quba & Co
Expensive Quba jacket , put in the washing machine , followed all instructions , 30 c , non bio , turned jacket inside out , etc
The glued seams on the inside of the jacket just started coming away !!!!
Jacket out of 6 months warranty , their consumer email didn't want to know anything or want to help in any way

Reply from Quba & Co
Stylist design,great colour.
Delivery by Royal Mail which is better than Evri who tend to throw deliveries over my gate

Reply from Quba & Co
Poor quality item, not what I expected
I bought a lovely light weight jacket, only been worn a handful of times before I noticed the seem had come away on one of the arms. No help from customer service as is outside their faulty 6 month policy (not sure that says much about quality expectations if they're not prepared to stand behind their products!)

Reply from Quba & Co
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