Quest Hardware Reviews 

260
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent experience all round. This is my 2nd solid brass piano hinge from Quest and the quality is great. Delivery has been super fast and the 1.8m hinges were well packed on a plank wrapped over a... See more

Rated 5 out of 5 stars

I ordered some draught proof strip (AQ89) and it arrived the next day in a 2,1 metre carefully packaged parcel. Couldn't ask for a better service, will definitely use Quest Hardware again. Actuall... See more

Rated 5 out of 5 stars

I needed two Swedish 3mm dia shelf supports for a second hand bookcase I had just purchased. Whilst making a long search online, I could only see 4 and 5mm supports. Eventually it was when I came ac... See more

Rated 5 out of 5 stars

After searching for some time on the internet for a particular fixing, I came across Quest, with an easy to use website, competitive prices and very wide choice of products. They are too far away for... See more

Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Equipment Supplier
  4. Industrial Equipment Supplier
  5. Tool Store
  6. Woodworking Supply Store

Written by the company

Quest is a family-owned UK supplier of premium cabinet hardware, furniture fittings, sliding systems, lighting, storage solutions and workshop consumables. Since 1985, we have partnered with kitchen manufacturers, furniture makers, professional joiners and installers, supplying carefully selected products that deliver exceptional performance, reliability and quality. Our extensive product range has been developed around the needs of modern cabinetry, from concealed storage and lighting to sliding and pocket door systems, hinges, drawer systems and precision hardware. This includes our SELECT range, a curated collection of cabinetry hardware and fittings chosen for quality, consistency and dependable performance across premium kitchen and furniture projects. Alongside our own ranges, we also supply leading industry brands, backed by knowledgeable technical support and dependable service. Based in Buckingham, our warehouse and trade shop enable us to provide fast nationwide delivery and expert advice, helping customers complete every project with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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4.9

All reviews

(260)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Online order

The online ordering was easy and straight forward. very quick deliver too.

February 23, 2024
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Great to hear, many thanks for your review Clive.

Regards,
The Quest Team

Rated 1 out of 5 stars

The delivery part is confusing I bought…

The delivery part is confusing I bought a handle for 8 pounds 45 and they charged more for the delivery then the item cost surely can’t be right didn’t realise until it was 2 late it just put a Calander up to select a date if it is a premium delivery it should be highlighted on the calander so I have now paid more then 20 pounds for one draw handle a disgrace 😤😤😤

February 15, 2024
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Hi Clive,

Thank you for your review. We'd like to look into this further, please can you provide us more information, our email address is: Sales@qs-sales.com

Many thanks,
The Quest Team

Rated 5 out of 5 stars

Speedy delivery

Ordering was easy and quality of communication was great… lots of confirmation emails. It then arrived when promised, they have their own vans. Fitting was a doddle as just straight replacement for same door restraint damage by wind (my fault not the door’s).

January 10, 2024
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Hi Paul,

Great to hear communication was spot on. Many thanks for your great review.

The Quest Team

Rated 5 out of 5 stars

Great Customer Service

I purchased a kitchen pull out corner unit from Quest online but when it arrived realised it wouldn't fit my non standard cabinet. Contacted customer services and was supported to return the unit (as new) for a refund. Great communication and no hassle. Thank you :-)

November 14, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Hi Duncan,

Great to hear that our return process was stress free! Thank you for the great review!

Regards,
The Quest Team

Rated 5 out of 5 stars

Fair price

Fair price, good delivery time

November 9, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Thank you for your great review.

The Quest Team

Rated 5 out of 5 stars

Simple ordering

Simple ordering, stock available and next-day delivery. All a customer wants.

September 9, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Fantastic to hear! Thank you for your review!
Regards,
The Marketing Team

Rated 5 out of 5 stars

Very efficient service

Very efficient service, can’t comment on product as yet, as haven’t yet installed.

August 21, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Thank you for your review.
Regards,
The Marketing Team

Rated 5 out of 5 stars

Well priced

Well priced, easy to deal with, quick to respond

August 14, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Many thanks for your review, and glad that you have had such a great experience!

Regards,
The Quest Marketing Team

Rated 3 out of 5 stars

Check the missing dimension information and get a picture of the item from more than one angle.

Annoyed with myself for not checking, disappointed with Quest for an incomplete description. The knobs are flat mushroom shape rather than rounded as the photograph implies; no mention of the spigot diameter so the shape doesn't matter as they're anyway too big to fit the holes in the drawer fronts. Not my most successful online shopping experience.

August 7, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Dear Mr Harden,

Thank you for taking the time to leave a review. At Quest, customer satisfaction is our top priority.

A member of our sales team has recently reached out to offer an alternative solution to address your concerns. Please let us know if there's anything further you require or how we can assist you further.

Warm regards,
The Quest Marketing Team

Rated 5 out of 5 stars

The website is very easy to navigate

The website is very easy to navigate, the prices are good, and the after sale communication is excellent.

July 8, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Many thanks for you review, your input is incredibly important and helps us know that we are providing exceptional service through every point!

Regards,
The Quest Marketing Team

Rated 5 out of 5 stars

I order oval hanging rail regularly and…

I order oval hanging rail regularly and this is the first time it came wrapped on a length of timber. Great idea!

July 6, 2023
Unprompted review
Quest Hardware logo

Reply from Quest Hardware

Hi Rob,

That's great to hear, sending large rail can be troublesome for most, we're glad our methods work for our clients!

Regards,
The Quest Marketing Team

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