MY COMPLAINTS HAVE NOT GONE UNANSWERED. WHETHER COINCIDENTALLY OR NOT, THE FEES THAT I WAS COMPLAINING ABOUT HAVE DISAPPEARED AS OF MY LATEST STATEMENT. THANK YOU VERY MUCH FOR TAKING THE TIME TO INV... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the steps were explained where I understood the process, so I won’t be left in the dark. If I didn’t understand a process, it was explained to me, and everyone was really helpful, a... See more
I am so grateful for all your knowledge, experience. I don't think anyone else would of worked with us and got our loan funded so quickly. Thank you, Leon Burgman and your amazing support staff. I... See more
fast response... many credible options... within one hour i had tentative approval and the proceeds were funded within 5 days... rather amazing, but the associates from all the companies were knowledg... See more
Company details
Written by the company
Welcome to the NEW Quicken Loans, the cutting-edge online marketplace transforming the way you find financial providers. On November 1, 2023, Quicken Loans came under the control of LMB OpCo, and is now a financial marketplace platform connecting customers with a wide range of services, including mortgages, personal loans, home services, auto loans, and more. Our passion lies in simplifying the process of choosing the perfect solution for your unique financial needs, and we've made it our mission to empower you with the information you need to make confident decisions.
Contact info
12181 Bluff Creek Drive, Suite 250, 90094, Playa Vista, United States
- customercare@quickencompare.com
- www.quickenloans.com
4.1
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome people
Because the people I was dealing with wouldn’t stop until they found what worked best for me.
May 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
To listen to what your consumer needs
To listen to what your consumer needs. I need a loan to pay off all my debt n have one payment but no one will help and tired of all u guys out there stating they will help but wont
May 5, 2026
Reply from Quicken Loans
Hi Kimberley! Thank you for reaching out. We are sorry for the inconvenience. You may be able to find additional options via our marketplace at marketplace.quickenloans.com.
Outstanding Pricess
Convenient and very thorough process in identifying available options.
May 11, 2026
Immediate Contact
Three (3) companies contacted me immediately, all with competitive offers. In truth, it was a bit overwhelming. Now we will just see how quickly my selected lender closes and funds.
May 11, 2026
Amazingly simple process
Amazingly simple process. And fast.
It was seamless. Scott was awesome to work with as was the notary process.
Thank you.
May 7, 2026
Listening to needs
Finally, someone who actually listened to what I needed. No pushy products that I did not need at this time. Mike did an amazing job!!
May 6, 2026
The agent that helped me was extremely helpful …
The agent that helped me was extremely helpful seemed very committed to giving me the best experience possible. He is a quality agent that you should make sure you don’t lose.
May 5, 2026
Every person we’ve worked with so
Every person we’ve worked with so
far have been very helpful with everything that has been needed in getting our home loan refinanced! Thanks So Much!!!!!!!!!! Mike and Andrea K.
April 22, 2026
Person I worked with a total joke she…
Person I worked with a total joke she was not aware of current trends in the market and only wasted my time!!!
April 25, 2026
Reply from Quicken Loans
Hi Eric! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. If you’re looking to get connected with a lender, or to learn more about different loan options, come visit us at www.quickenloans.com.
Reply from Quicken Loans
Hi Orette! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. You may be able to find additional options via our marketplace at marketplace.quickenloans.com.
Just the part of feeling pressured in…
Just the part of feeling pressured in for the stuff in the survey
May 1, 2026
Unprompted review
Fast and easy at a market price
Fast and easy at a market price. Watch out for the fees.
April 21, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.