Quickline Broadband UK Reviews 5,159

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,920 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and efficiency during installations. The installation process is frequently described as smooth, straightforward, and tidy, with engineers taking care to explain everything and ensure satisfaction before leaving. People appreciate the excellent customer service, quick response times, and the overall ease of switching to this provider. However, some customers experienced issues with service outages and a lack of communication regarding resolutions, leading to frustration. A few reviewers also reported difficulties with customer support, citing slow responses or conflicting information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Customers generally report positive experiences with the user experience, often highlighting the ease and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and friendly interactions from... See more

Website

Users describe positive interactions with the website, finding it easy to apply and sort things out online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Changing our Internet to Quickline has been really easy and straight forward. A few people have recommended to us so we decided to switch to them. Only just installed today so unsure how much faster i... See more

Company replied

Rated 5 out of 5 stars

The two installers, Liam Freear and Kyle Tell, were professional, friendly, courteous and polite. They explained where the equipment could be fitted, which resulted in a change of plan for us. (Just a... See more

Company replied

Rated 5 out of 5 stars

I switched to Quickline online a couple of weeks before the connection install, easy process with good email comms. Quickline arrived the next morning and laid the cable from the street to where the... See more

Company replied

Rated 5 out of 5 stars

From the prompt arrival through the excellent installation to the way that they checked that we were comfortable with using the kit before they left Dave B and Harrison could not have been better. The... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Just moved from BT,been paying for…

Just moved from BT,been paying for 500mbps,getting around 150-190 mbps on tests.
Emma came round for Quickline,ran through everything very clearly,and explained the process concisely.
Cable guys came,all good,professional.
Engineer Josh arrived today,sorted it all for us,including setting up our printer which has been problematic in the past.
Josh clearly explained any queries we had,and took the time to sort everything before leaving.
Very happy with Quickline.
Quick speed check,now at 198mbps,on a 200mbps contract.
Excellent,and much cheaper.

May 20, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We really appreciate your support and your kind review. Thank you.

Team Q

Rated 5 out of 5 stars

Bobby and Lucy were great

Bobby and Lucy were great. Good job

May 20, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We really appreciate your support and your kind review. Thank you.

Team Q

Rated 5 out of 5 stars

A great experience from first start to installation.

A great experience from first phone call through to installation. Alvin B who came to do the final installation work was extremely professional, informative and ensured I was completely happy with all of the work. I would recommend both Quickline and Alvin B. Thank you.

May 20, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We really appreciate your support and your kind review. Thank you.

Team Q

Rated 5 out of 5 stars

We had problems with BT and Plusnet not…

We had problems with BT and Plusnet not doing their bit initially which. took some time. I eventually rang Paul Sanderson,our rep. As it happened he was not far away and said would I like him to come down.He was true to his word and got things sorted out for us. He's a great chap with a great sense of humour(Australian style). Well worth five stars.

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We really appreciate your support and your kind review. Thank you.

Team Q

Rated 5 out of 5 stars

Quickline Broadband install (Nathan M)

The engineer (Nathan.M) arrived promptly and his installation was excellent. He had to negotiate through lots of greenery to put the external wiring up. Everything we asked him to do was no trouble at all. He even offered to remove flagstones if we didn't want the wiring showing.
We were very pleased with the whole experience and also the eventual appearance.
Everything was explained thoroughly and we would recommend him and this company. Whole expereince excellent and we are very impressed with him and the company. Friendly and polite throughout.

May 19, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

Thank you for sharing your experience with us. Your feedback is greatly appreciated 🙌

Team Q

Rated 5 out of 5 stars

Great Service

QUICKLINE responded in record time to my printer connection query and solve my it rapidly. Thanks Luke !

May 19, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

Thank you for your feedback.

Team Q

Rated 5 out of 5 stars

A great upgrade from Quickline

A great visit by Brandon P from Quickline to upgrade our Boundless connection to Quickline. Despite some technical challenges he stuck with it and after a long day succeeded in getting the new connection working.

May 19, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re so pleased you took the time to leave a review. Your feedback is greatly appreciated.

Team Q

Rated 5 out of 5 stars

Our installer was extremely helpful

Our installer was extremely helpful
He placed the cables the way I wanted.

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re so pleased you took the time to leave a review. Your feedback is greatly appreciated.

Team Q

Rated 5 out of 5 stars

Owen B Quickline

Owen B done
A
Great job getting us back on line

May 15, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

Thank you for your feedback.

Team Q

Rated 5 out of 5 stars

Great install service, great connection

Installer Louise B was very friendly and informative, replaced our router and set up the new one nicely even with the awkward location of our cable. Not only is Quickline more affordable than my previous provider, a quick test shows that it's also providing faster speed. Will definitely be recommending Quickline to others.

May 19, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

Thank you for your feedback.

Team Q

Rated 5 out of 5 stars

Dave was very plesent and took the time…

Dave was very plesent and took the time to explain everything, and repeating when I didn't understand, first class worker, and a credit to your team

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re really pleased to hear your feedback. Thank you for taking the time to share it.

Team Q

Rated 5 out of 5 stars

Kieran S

Kieran S. was the installer. Very polite, respectful and tidy. Completed the job and ensured I had all the info I required and that I was logged on and my tv worked. Excellent thank you

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re grateful for your review and for your continued support.

Team Q

Rated 5 out of 5 stars

Dan D was very friendly and…

Dan D was very friendly and informative. Resolved our problem very quickly and made sure we were completely satisfied before leaving.

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re grateful for your feedback and appreciate you sharing it with us. 🙌

Team Q

Rated 5 out of 5 stars

Very Impressive Service

Bang on time, very professional and polite, Dylan R answered any questions we had, very impressed 👍👍

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

Thanks very much for your feedback. We’re delighted to hear it. 😊

Team Q

Rated 5 out of 5 stars

Very easy to transfer my broadband

Very easy to transfer my broadband. Staff very helpful

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re really pleased to hear your feedback. Thank you for taking the time to share it.

Team Q

Rated 5 out of 5 stars

Ordering and Installation

Alan with order process, fully informed of what why when. Installation went well. Louise B was very professional with explaining how she was going to proceed and completing the installation. Very nice personality, confident, explained all the small details. 👍

May 18, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello

We’re grateful for your feedback and appreciate you sharing it with us. 🙌

Team Q

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