After 18 months dealing through our financial adviser we are very pleased with the investments performance and the handling of all transactions to date. The advice on ISA investments has been ext... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company provides an app which gives me an immediate update on my financial investments. I can look on a daily basis and there is a full breakdown in front of me. It couldn't be easier. Recent... See more
Company replied
Pension rules are too complicated for mere mortals. I needed good advise and support, and received this from a brilliant Quilter adviser. The excellent advise was followed by timely actions, provided... See more
Company replied
So far so reasonably good. I did not choose Quilter or their predecessors - they acquired my previous advisers with whom I was entirely satisfied. I had no choice in the matter at the time.
Company replied
Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed.
The financial advisor we were allocated, cancelled our appointment at last minute which was fine....however prior to the meeting, I had sent all our personal information to him. Since then I have asked for the meeting to be rearranged and he has totally ignored my emails. Very disappointed and feeling vulnerable that he has my personal information.
March 26, 2026
Unprompted review
Reply from Quilter
Good morning Louise,
I'm sorry to hear that you've not had the experience that you were expecting. We'd like to investigate this further. So that we can help you, please could you email us at CustomerInsights@Quilter.com? If you can please include your account number, the details of your adviser and the most appropriate contact information for you, it would be really appreciated. Kind regards, Kym @ Quilter
Without unnecessary fuss
this was a decision to invest a considerable amount of money in my pesnion, and working against a deadline. Quilter carried out the task quickly and without unnecessary fuss.
March 31, 2026
Unprompted review
Reply from Quilter
Hi Steve,
Thank you for taking the time to leave this review. Its great to hear that your transaction was quick and easy.
Bobbie @ Quilter
I wanted a safe but worthwhile place to…
I wanted a safe but worthwhile place to invest savings, with Quilter I have this. Its easy to access and interact with so you feel like you are not an outsider in this world. I have been with them for many years now and thankful that I acted on a recommendation of a work colleague. Yes things go up and down with the world as it is but long term this is a good place to invest.
April 15, 2026
Unprompted review
Reply from Quilter
Hi Andrew,
Thank you for taking the time to leave this review. Its great to hear that you feel safe investing with us and that you find our online platforms easy to access and use.
Bobbie @ Quilter
Reply from Quilter
Good morning,
Thank you for taking the time to share your experience with us. Its great to hear that you found it easy to contact us and speak to my colleagues.
Bobbie @ Quilter
Matt Topple my adviser was very efficient
Matt my adviser was professional and really helpful throughout the advice process and is always on hand to discuss my needs. We always discuss any changing circumstances at our reviews and he helps me at every stage.
March 27, 2026
Unprompted review
Reply from Quilter
Hi Helen,
Thank you for taking the time to share your experience with us. We are pleased that you are happy with the service you have received from us via your adviser.
Bobbie @ Quilter
very easy to carry out my wishes
April 15, 2026
Unprompted review
Reply from Quilter
Hi Anthony,
We are pleased that your transaction was easy to carry out. Thank you for sharing your experience with us by leaving this review.
Bobbie @ Quilter
I am pleased I moved on...
I decided to move my ISA because charges were significantly higher than elsewhere. The process was slow and Quilter appeared obstructive during this time. Once the paperwork was complete and the holding was being held in cash it still took over a week to move the money across.
At the start of the process I attempted an In Specie transfer and while the holdings were available to the other provider the transfer could not be made because of Quilter's incompatible transfer process.
It took some doing but I am glad I moved on
April 8, 2026
Unprompted review
Reply from Quilter
Good afternoon Ian,
Thank you for sharing your experience, I'm very sorry to hear that you found that the process of transferring your account was not the service that you were expecting. We'd like the opportunity to look into this further for you. So that we can investigate your transfer, please can you email us at CustomerInsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
I always get to speak with an agent and…
I always get to speak with an agent and find the staff helpful and informative.
April 9, 2026
Unprompted review
Reply from Quilter
Hi Jennifer,
We are pleased to hear that you find our agents helpful and informative when contacting us. Thank you for taking the time to share this.
Bobbie @ Quilter
Quilter. Steer clear
Quilter. As a company supposed to manage my pension fund they do not perform at all. The way I see it recently my funds have been in negative growth, this is even when the stock market has seen growth of around 15%, this coupled with monthly charges it seems to me they are being paid to mismanage my funds.
LOOK FOR ANOTHER PENSION FUND MANAGEMENT COMPANY
April 14, 2026
Unprompted review
Reply from Quilter
Good afternoon,
I'm extremely sorry to hear that you've been unhappy with the performance of your pension. Investments may rise as well as fall in value as a result of the underlying funds chosen by our customers, usually with the guidance and support of their financial adviser. I can certainly take a look into your account and investigate your experience in more detail, particularly with regard to the fees and charges on your account. So that we can look into this in more detail for you, please can you email us at CustomerInsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated. Kind regards, Kym @ Quilter
Quilter are easy to deal with and have…
Quilter are easy to deal with and have a great record with investments
April 10, 2026
Unprompted review
Reply from Quilter
Hi Steve,
Its good to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
Helpful and efficient telephone enquiry.
April 7, 2026
Unprompted review
Reply from Quilter
Hi Steve,
We are really pleased that our agent was helpful during your call with us. Thank you for taking the time to share this.
Bobbie @ Quilter
Perhaps this company is too large…
Perhaps this company is too large to actual handle a small investor. While it is a polite experience there seems to be an automated system that cannot be overridden by the helpful customer representative
April 14, 2026
Unprompted review
Reply from Quilter
Good afternoon Dinaz,
I'm sorry to hear that you were unhappy with your experience. So that we can investigate this for you, please could you email us at Customerinsights@Quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated. Kind regards, Kym @ Quilter
Quilter always delivers 5 starts
Quilter has been my go-to provider for my ISA and Pension for many years and I have found them to be extremely professional and courteous.
The systems are very easy and the app and website very easy to interact with
April 14, 2026
Unprompted review
Reply from Quilter
Hi Alexander,
Thank you for taking the time to leave this review. Its great to hear that our staff are continuously professional and courteous and that you find out systems easy to use.
Bobbie @ Quilter
sevice and quality
April 9, 2026
Unprompted review
Reply from Quilter
Hi Robert,
Its great to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
A great service
From the very start, our advisor made it clear that he is happy to a seer any questions. And we had a lot of them! He patiently a seated each one and we feel that we are in very safe hands.
April 10, 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for sharing your experience with us. We are pleased that you are happy with the service you have received via your adviser.
Bobbie @ Quilter
Easy to use app and good email communication
The app and email communication makes it easy to see my finances and how well my investments are doing. The process to draw down is straightforward
March 10, 2026
Unprompted review
Reply from Quilter
Hi Michele,
Thank you for taking the time to leave this review. Its great to hear that you find our app and our communication informative and our drawdown procedure straightforward.
Bobbie @ Quilter
Makes it so difficult to make…
Makes it so difficult to make withdrawal, it’s my money not yours. Unfortunately I had to change to quilter from royal London due to Ifa changes. What a difference between the 2. Ok quilter has some neat app technology but the process of withdrawal is frankly awful. Previously a request was actioned within 5 days now it takes 10-15 if you lucky. On the last occasion it the silly link they send you after 15 minutes on the phone to them was incorrect. Never received the forms via email as requested. I recommend if you happy with your current provider stick with them..
April 9, 2026
Unprompted review
Reply from Quilter
Good afternoon Mark,
I'm sorry to hear that your experience of withdrawing your funds was not what you expected. We can certainly look into this for you in more detail. We take our customer feedback seriously and use this to drive improvements to our products and services. If you would like us to investigate this for you, please could you email us at CustomerInsights@Quilter.com? If you could please include the most appropriate contact details for you and an account number, this will help us to locate your information. Kind regards, Kym @ Quilter
Quilter has been a life saver when it…
Quilter has been a life saver when it comes to the security and safety of the financial side of my life can’t stress enough how great they have been to work with, may it continue to grow my families security and future…
I would recommend them to all looking to secure the financing and saving.
April 2, 2026
Unprompted review
Reply from Quilter
Good afternoon,
Its great to hear that you have had a positive experience with us. Thank you for taking the time to share this!
Bobbie @ Quilter
Transaction went smoothly
March 26, 2026
Unprompted review
Reply from Quilter
Hi Tony,
Its great to hear that your transaction was completed smoothly. Thank you for taking the time to leave this review.
Bobbie @ Quilter
Excellent service
I have been with Quilter for years and they have provided excellent Financial service
March 26, 2026
Unprompted review
Reply from Quilter
Hi Gerry,
Its great to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.