Quinessence Aromatherapy Reviews 

2,936
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the effectiveness of the oils and their pleasant, natural scents. Many people appreciate the excellent service, finding the ordering process easy and the team polite and helpful. Reviewers frequently commend the fast and reliable delivery, noting that items arrive securely packaged and in perfect condition, often with tracking available. However, some customers also noted issues with delivery, experiencing delays or a lack of communication regarding their orders.

What people talk about most

Product

Customers had positive experiences with products, consistently praising their high quality and effectiveness.... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and superb quality of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received beautifully and securely packaged in good time. Top notch oils - I used the Tea Tree Oil immediately on my toenails and it is having a good effect already. Excellent service and great value f... See more

Company replied

Rated 5 out of 5 stars

Beautiful quality essential oils. I love the Sandalwood and Patchouli, but have also been blown away by some of the combination essences - Illuminescence is just exquisite. A company called Star Chi... See more

Company replied

Rated 5 out of 5 stars

Lovely company to deal with. Lots of info on website about each product and fair prices with different volumes. Good deal for free postage and very securely packaged and fast shipping to Northern Irel... See more

Company replied

Rated 5 out of 5 stars

Everything I ordered was in the package and in excellent condition. On past orders I have had with Quinessence, while the items have been in their usual good condition, I have had problems with delive... See more

Company replied


Company details

  1. Aromatherapy Supply Store
  2. Wellness Center

Written by the company

Quinessence is a leading manufacturer dedicated to providing the ultimate in pure essential oils, aromatherapy products and natural skincare. For over 32 years, qualified aromatherapists, students, hospitals, clinics and colleges around the world have placed their trust in the high quality products and expertise associated with the name of Quinessence. Unlock natural wellness and discover the world of aromatherapy today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,936)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Responsive enquiries

Responsive enquiries
Speed delivery
Product quality off course the most essential

August 27, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you for your feedback :)

Rated 5 out of 5 stars

Great quality products

I have been ordering from Quinessence since 2011 and as a qualified aromatherapist myself I have always found the products of the highest quality and customer service and delivery always very good. I have recommended these beautiful products to many people. Thank you Quinessence.

August 20, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you for this lovely review :)

Rated 3 out of 5 stars

Not the Quinessence of old.

Have bought from this company for many years without issue when they were based in Leicestershire. However, they have been bought out and the Quinessence name is still being used. Had to chase an order today that was placed on 17th and apparently it was held up due to lack of stock. No communication until I chased today. Apparently resolved now and hopefully being dispatched today but service not as good as when it belonged to Sue and Geoff. Hope the oils are still the same quality. I can't comment until I receive my order.

August 17, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

We sincerely apologise for the delay in dispatching your order and any inconvenience this may have caused.

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Lots of info on website about each product and fair prices with different volumes. Good deal for free postage and very securely packaged and fast shipping to Northern Ireland. Will definitely buy again.

August 2, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you :)

Rated 5 out of 5 stars

Very pleased with my package.…

Everything I ordered was in the package and in excellent condition. On past orders I have had with Quinessence, while the items have been in their usual good condition, I have had problems with delivery (Royal Mail). This time, however, my package was delivered within two days! Very pleased with my order.

July 29, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you, I'm glad to hear that the delivery was much faster second time round :)

Rated 5 out of 5 stars

Excellent quality of prducts

Excellent quality and good selection of products.
Ordering easy and delivery good. It’s also good to be able to track my package,
Liked the free gift I received to try something different.

July 25, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you :)

Rated 2 out of 5 stars

As yet I haven't received my order

As yet I haven't received my order.
I ordered on 23rd June and have only received an order acknowledgement so far. The communication is rather sketchy. I have sent an email to inform them of this yesterday but no reply as yet.

June 23, 2025
Rated 5 out of 5 stars

Lovely products

Lovely products and great safe packaging with fast delivery!

June 21, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you :)

Rated 5 out of 5 stars

The website is easy to navigate and…

The website is easy to navigate and delivery is always quick. I had an issue with a broken lid after a delivery and it was dealt with quickly and efficiently, the customer service team was polite and friendly. I got a new pot of cream within a couple of days

June 21, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you :)

Rated 5 out of 5 stars

Quality products

Easy ordering with comprehensive product details to make choice easier. Arrive quickly beautifully packaged. There really is no other supplier that comes close for buying aromatherapy products.

June 12, 2025
Quinessence Aromatherapy logo

Reply from Quinessence Aromatherapy

Thank you :)

Rated 3 out of 5 stars

The essence I wanted was 'Out of stock'…

The essence I wanted was 'Out of stock' and it would have been very helpful to be able to click on a button to "Notify me when this is in stock again". After waiting a couple of weeks with no change I emailed Quinessence and received a prompt helpful reply telling me they were waiting for new labels for their product. Still no offer to notify me when stock was available. Eventually I found it was again listed online - but I had been waiting nearly six weeks monitoring the website regularly.

June 5, 2025

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