QVC UK Reviews 372,724

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

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Rated 5 out of 5 stars

Q… V….C Living up to its name!

Products always first class Quality and Value of goods excellent Delivery always prompt and accurate. Customer service always friendly and helpful Money back guarantee reassuring Return procedure if ever needed easy and no hassle Huge variety of items always available Brilliant offers and discounts available daily Presenters delightful knowledgable and fun Overall a brilliant Company to deal with Certainly lives up to its name Q ..quality,V ….value. C…..convenience I can’t rate highly enough and have been a member since launch with no regrets.Glad of opportunity to recommend QVC!Date of Experience should read Forever!

April 22, 2026
Rated 5 out of 5 stars

I have been dealing with QVC UK for…

I have been dealing with QVC UK for nearly 20 years and in all that time I have never found them anything else other than professional, friendly and helpful. This order has been like all my other orders. Good product, good wrapping and good delivery and tracking service.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi Marie,

Thank you for your wonderful review and for being a loyal customer for nearly 20 years! We're thrilled to hear that you've consistently found our service professional, friendly, and helpful. It's great to know that your recent order met your expectations with good product quality, wrapping, and delivery. We look forward to continuing to serve you.

QVC Customer Care

Rated 4 out of 5 stars

Very helpfull

April 15, 2026
QVC UK logo

Reply from QVC UK

Hi PatBriscoe,

Thanks for your review! We're glad to hear you found our service helpful.

QVC Customer Care

Rated 4 out of 5 stars

Ordering is so easy you won’t regret it

Ordering is so easy , delivery is good, overall experience very good

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi MISSMAUREENIRWIN,

Thanks for your lovely review! We're thrilled to hear that you find ordering easy and are happy with the delivery. We aim to provide a great experience for all our customers.

QVC Customer Care

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - as always !

April 15, 2026
QVC UK logo

Reply from QVC UK

Hi Anne Parker Greenhorn,

Thanks for your kind words! We're thrilled to hear you had a great experience with our customer service.

QVC Customer Care

Rated 5 out of 5 stars

ordering was simple

ordering was simple, delivery was prompt and exactly when you specified it would arrive, and very happy with my purchase

April 15, 2026
QVC UK logo

Reply from QVC UK

Hi Lorraine,

Thanks for your lovely review! We're thrilled to hear that you found the ordering process simple and the delivery prompt. It's great to know you're happy with your purchase.

QVC Customer Care

Rated 3 out of 5 stars

Tacky containers. Expensive product

Ok. Deals not as good as they used to be. Hate this jewelled pots

April 22, 2026
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Reply from QVC UK

Hi Mr John Sullivan,

Thanks for sharing your feedback. We're sorry to hear you're not as pleased with the deals and the jewelled pots. We'll pass your comments onto our products team to review. We appreciate your input and hope to offer deals that better meet your expectations in the future.

QVC Customer Care

Rated 5 out of 5 stars

Qvc has so many beautiful products

Qvc has so many beautiful products, from makeup, to clothing.
Haven't had to send anything back for a long time.
But when I did no problem and refund giving with no hassle.
Love it when you have easy pay.
Delivery is great, updated on process .
100% service all round. Have recommended to family and friends.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi MRSDIANEBUNDY,

Thank you for your wonderful review! We're thrilled to hear you're enjoying our beautiful products and Easy Pay option. It's great to know our delivery updates and hassle-free returns have met your expectations. We appreciate your recommendations to family and friends and look forward to continuing to provide you with 100% service.

QVC Customer Care

Rated 5 out of 5 stars

Great customer service

I had an issue with the site and spoke to a very helpful lady who sorted it all out, everything was back to normal within 24 hrs, great customer service!

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi Polly,

Thanks for sharing your experience! We're delighted to hear that our team was able to assist you promptly and effectively. Your kind words mean a lot to us.

QVC Customer Care

Rated 4 out of 5 stars

Received parcel quickly

Received parcel quickly, evri seems, so far to have improved.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi Sheila,

Thanks for your review! We're glad to hear your parcel arrived quickly and that Evri's service has improved. We appreciate your feedback.

QVC Customer Care

Rated 5 out of 5 stars

Joy to shop

It’s all so easy. Great product QVC makes it a great experience.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi Anne,

Thanks for your lovely review! We're thrilled to hear you had a great experience and enjoyed the product. Your satisfaction is our top priority.

QVC Customer Care

Rated 5 out of 5 stars

Wouldn't change a thing about qvc…

Wouldn't change a thing about qvc perfection in every way. Great shopping every time.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi Jennifer,

Thank you for your wonderful review! We're thrilled to hear that you enjoy shopping with us and find everything perfect. Your kind words mean a lot to us.

QVC Customer Care

Rated 4 out of 5 stars

I use QVC as due to health reasons and…

I use QVC as due to health reasons and it’s a great service but I have noticed with a few garments I have received they have no labels and very creased and just rolled up in packaging. This has just been happening recently but generally all good. The Evri delivery guy, William, is great and so helpful and friendly.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi Wendy,

Thanks for your review and for being a loyal QVC customer. We're sorry to hear about the issues with the garments you've received recently. We'll pass your feedback onto our products team to ensure this is looked into. It's great to hear that William from Evri has been providing excellent service!

Best wishes,
QVC Customer Care

Rated 5 out of 5 stars
QVC UK logo

Reply from QVC UK

Hi Mrs Stewart,

Thanks for your kind words! We're thrilled to hear you've had great service. We look forward to continuing to provide you with the best experience.

QVC Customer Care

Rated 5 out of 5 stars

Good Products Value and Service

TV presentations are very good. The products are good and we feel they are good value for money. Any issues are quickly resolved.

April 22, 2026
QVC UK logo

Reply from QVC UK

Hi customer,

Thank you for your wonderful review! We're delighted to hear you enjoy our TV presentations and find our products good value for money. It's great to know any issues have been quickly resolved for you.

QVC Customer Care

Rated 5 out of 5 stars

Great Customer Care

I had a delivery problem - QVC customer care resolved the matter and have now received my order

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Agapanthas,

Thanks for sharing your experience! We're glad to hear that our customer care team was able to resolve the delivery issue and that you've received your order.

QVC Customer Care

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