RADIO TIMES Reviews 209

Yet again no radio Times has arrived and no response to my emails. Also the digital edition for next week starting 15 November isn't available unless you pay extra, this is supposed to be free to print subscribers. I think I will cancel.

Their subscription service is broken !
Thankfully I have a only a couple of weeks left of this subscription. I will not be resubscribing as the
service as been abysmal .
The magazine has been late many times, it should arrive on Tuesday before the Saturday viewing schedule, it usually arrived on Thursday, but, recently got it on Saturday or Monday .
For a TV Guide, whats the point ?

Friday today, No Radio Times Again.

Customer service is useless, if you do get a reply its a Palm off response, repeated every time .

I see other Trustpilot reviewers are in the same boat as myself. I'm glad I added my voice to join them.

Shocking customer service. I have been trying to get a refund of the balance on my late mother’s account for 6 months now. I have called the customer service line around 25 times so far, each time I’m told someone would get back to me or the matter would be “escalated”. Nothing happens. Even more shocking was that when I provided my account details for the refund, they tried to take the money instead of refunding it, and they then set up a direct debit for a six monthly subscription from my account at a cost of £117 every six months. Luckily I realised this just before the money was debited from my account and was able to cancel the direct debit. When I complained about what they had attempted to do, they were totally disinterested and didn’t even apologise. To treat a bereaved customer this way is nothing short of disgusting.

A subscription
Are you joking
Obviously not.

Subscription renewed using Tesco Clubcard. Email confirmation received with start date. Spent 30 mins on hold for customer services to be told I had no current subscription. Call handler sounded disinterested and unable to give any explanation. Lots of background noise in call centre. Said she would escalate but very vague as to when this would happen. This is in complete contrast to my previous experiences with RT customer services when I have received professional and speedy resolution to problems. We will not renew again but in the meantime have bought 6 months subscription with no Radio Times. Poor

Absolutely shocking service, my father has overpaid and you haven't responded to several complaint, live chats and phonecalls. £300 for under a year of subscription. Your complaint service is non existent. Avoid this company the staff on the phone have no idea what they are doing and say they can't investigate this and have to escalate but they never do.

Reject & pay. Now words… how do they live with themselves.

Would give them no star but I have to make one. I have been trying for nearly 4 hours on and off to report non receipt of RT. Today is Fri and we are supposed to report
As close to w/end as possible. Phone 02071505800 and 03330162128/9 Nothing. The magazine is not exactly cheap so why no staff?

I have been using Radio Times my entire life but now they have jumped on the moneygrabbing bandwagon by expecting me pay to keep my privacy I can no longer continue. I thought it was only the gutter tabloids doing this. End of an era but hardly the end of the world. I'm sure I will have no difficulty getting used to another guide. Bye.

Disgraceful treatment...many loyal subscribers to RT over decades facing a monumental hike in renewal costs eg £52 for six months now costing £128. You deserve to go under.....

Same complaint as many others, price increase of over 300%, how can that possibly be right ...... it's disgusting and after being a loyal customer for over 5 years it's time to leave along with many other dissatisfied customers

This site is just a scam site full of fake adds and cookies

We have just received notification that our subscription is increasing from £46 every 6 months to £128.70 every six months. Whilst I fully expected the cost to rise this increase is outrageous. Yes we know production costs have increased but this level of increase is disproportionate. We immediately cancelled our DD and emailed them to advise we won’t be renewing our subscription. I suspect RT are going to loose many loyal customers with this behaviour!

I used to think of Radio Times as a trusted source for TV listings, but unfortunately, their website is a frustrating, London-centric disappointment. If you live outside the capital, good luck trying to access your local TV guide without jumping through unnecessary hoops.
Rather than offering a simple, user-friendly experience, they force you to register and log in just to see listings for regions outside London - something that should be a basic feature, not a privilege. It's baffling why they make it so difficult for non-London viewers to access information freely available elsewhere.
A national TV guide should serve the whole UK equally, not treat non-London users as an afterthought. Unless they rethink this outdated and exclusionary approach, I’d suggest looking elsewhere for your TV listings.

Website unreadable due to advertising.
Complete waste of time. No more traffic for your dumb ads from me.

My subscription cost is about to rise from £62 for six months to £128 for six months. For new customers £10 for 10 issues or £60 gift subscription for six months. This is immoral, and should be illegal. Companies should not be allowed to overcharge loyal customers like this.

Website is a pile of steaming excrement. Unreadable. Ads block summaries. Another utterly declined media brand.

Double Xmas issue in shops Tuesday 10 December. Not arrived in Thursdays post. Will have to wait until Friday to report as missing. Who’s at fault, distributors or Royal Mail? Luckily in this case, programs don’t start until 21 December giving myself and other subscribers time to try and sort it out.

My subscription increased from £52 per 6 months to £128. Needless to say I cancelled it and then guess what? I bought a new subscription for £52 with the extra benefit of the first 10 copies for just £10.

This is just ripping off un observant customers and I resent it very much.

The Radio Times needs to demand a postage refund from the Post Office as 99% of my copies have never arrived before Monday the following week!! I have only had ONE issue actually arrive on-time in the past 4 months.

To cap it all, today, the PO managed to surpass their lready appalling delivery record by not bothering to meet their normal 3 days delayed Monday delivery!

So, if it finally turns up tomorrow (Tuesday), over 50% of the content will be obsolete.

What a farce. My advice, don't bother subscribing, you're only lining the Post Offices pockets and rewarding extermly poor service. Even complaing to RT won't stop late deliveries happening again and again and that will include any replacement copies RT send out to you!