RADIO TIMES Reviews 209

This magazine has become very expensive lately. I have been getting on subscription which reduces the price a bit, but that is no good if the deliveries are late. Several times my magazine never arrived or was delivered very late. I am cancelling my subscription and ordering a Saturday paper. That is much cheaper and very much more reliable.

Suddenly without notice we discover our direct debit for our subscription to The Radio Times had risen 3 times what we had been paying. We immediately contacted them. They claimed they had sent us notification, but there was no proof of that anywhere in our mailboxes, or - in theirs. They promised they'd resend that notification, but that also never happened. So, we cancelled our subscription and asked for a refund, which did eventually happen, approximately two weeks later.

With other subscriptions there have always been attractive benefits, a nice discount with no additional postage or handling charges. After all, the publisher has a customer for a guaranteed length of time, the benefits of subscription going both ways. What The Radio Times offered us with this huge and unexpected rise was a savings of only a few pennies per issue, £4.95 being the current off the shelf per issue price. We have valued and enjoyed our weekly copy of The Radio Times for decades, but we won't be re-subscribing at these prices. Our disappointment wasn't just because of this huge rise in the price, their poor customer service, the attitude given to us by their representative over the phone, this also was a let down...

Sad to have written off The Radio TImes, from now on we'll be looking elsewhere for news of what's happening on TV and the Radio.

Why does my copy of the England edition no longer carry details of London Live programmes ?? It used to.

Radio Times Magazine Copy purchased from M & S Food store Ulverston Friday 20 September 2024.
Incorrect stapled Pages 1 to 14 with 30mm cut off edge and attached pages 143 to 154 offset 30mm from rear cover.
Having paid £4.50 I am not impressed as unable to read various parts of articles/post bag letters

My experience gas not been that great this week, I have been watching your coverage if the Olympic games 2924 which I have enjoyed picking what I wanted to watch.BUT when I came to watch some Golf it is being broadcast on sunday 4th Aug 2024 then nothing.Where can u watch the golf please.

After subscribing for about 11 years, we decided that the cost was way too much. I rang on 23rd to cancel & stated the reason as cost, all agreed without any problems. I asked if I needed to cancel the DD at my bank & was told that it wasn’t necessary as they would sort it all for me. Today, 1st August I see they have taken £85 DD. I rang to ask for a refund & this was agreed. Only trouble is, it will take a fortnight before it’s back in our account. I complained & insisted they refund immediately, they refused. I asked if I went overdrawn because of this if they would pay my bank charges, no they would not. This is appalling service. I cancel because I can’t afford the service, they take £85 from me without authorisation & make me wait 2 weeks to get it back.

Just cancelled my subscription due to huge price increase of 225%.
Had this subscription for 2 years and queried the rise in cost before cancelling, this was met with complete indifference

No delivery of this week's copiy of Radio Times. I tried to complete online form, but that is not working. When I telephoned, the answering machine gave a message for 3 weeks ago, saying "closed for Bank Holiday". Poor, deteriorating service.

Anyone knows there’s nothing on any BBC channel worth watching anymore, thus rendering the existence of this overpriced magazine redundant. This begs the question, who still buys this, and why ? Their weekly output hadn’t changed in decades, the same dreary anodyne nonsense continues from one year to the next. Presumably their output is influenced by the ex Tories and assorted right wing placemen on the board of governors. The BBC is badly in need of change before it becomes completely irrelevant.

this is a continuation of my review titled absolute rubbish! I tried to cancel my subscription on line having been told it was definately sent and they checked all my details including my password. Guess what again on line I was told my password was incorrect! I telephoned again and they confirmed it was correct. So I have cancelled my subscription by telephone and insisted they confirmed by email which they did. Let us wait and see if they do and send me a promised rebate as agreed but I doubt it!

Truly terrible service. There seems to be no link between the price and the number of copies received. The payment dates keep changing. No-one replies to emails. I had 2 direct debits taken, supposedly for 6 months, in the same week. This reflects badly on the Radio Times, can they not change the subscriptions management company.

Update after the reply: the situation was resolved.

Radio Times Shop deliveries delayed for weeks, continually fobbed off by customer services, daily promises of the product being "delivered by tomorrow".

Claims of supplier issues with no updates passed on to customers, leaving them clueless and in the dark.

Awful. So far, impossible to cancel subscription, online form refuses to accept my subscriber number, utter lack of any response from their subscription service provider after 6 emails.

I pre ordered the 2023/24 Christmas double edition weeks ahead of publication, with excited to review and ‘circle’ essential viewing. 😉

Never arrived even within two weeks of stated arrival. Their ‘advice’ for this and when to contact was not good. Contact and they say to give a couple more days.

I left it so long then gave up! They did refund me. No suggestion of any ‘goodwill’ for the inconvenience. I went out and bought a tv listing from a local supermarket, which is what I should have done in the first place.

Never again will I advance order!

It’s now 24th January, and my Christmas Ed has STILL never, ever, arrived.

So sad!

And people wonder why published printed media is on the decline, including subscriptions where they post each edition to the customer. Gone are the days when a publisher (or this one, at least) can handle this task successfully.

Radio Times TV listings are regularly inaccurate. Why bother with this publication if it doesn`t do what its meant to do? Subscription cancelled. Pity people who are paying £4.50 per week for this rubbish. How do they get away with it? Perhaps the BBC WOULD CARE TO COMMENT. I doubt it.. BTW its happened on three editions recently

I ordered a book on 30th Nov. Have phoned 3 times each time they promise it will go out in next few days. It still hasn't been sent 21days later! If they had been honest and said they couldn't do it I wouldn't have minded and made other plans. But they lie and just fob you off DO NOT USE THIS COMPANY!!!!!!

There seems to be more and more incorrect listings. It could be the RT's fault or the programme provider's. RT will not respond to my enquiry.

A few weeks ago, copy WHICH CANE WAS MISSING ABOUT 60 pages. They resent it and it arrived AFTER the week had finished. This week the copy for the following week arrived but not the current one.

This week my delivered copy has total staple failure, all pages staple free, they are there as crumpled,falling out and falling off. I live in Devon TQ9 and have a subscription.

I paid by DD in October, since then 3 copies haven’t been delivered on time. The phone line and email box is manned by people who seem incapable of understanding that I want my money back. I am stuck and out of pocket for a magazine subscription that I am not receiving.