Of course the wick has been a life savior to my aunts rest and safety at night. The team behind the product great and reliable also very professional and courteous, thank you again for your service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Of course the wick has been a life savior to my aunts rest and safety at night. The team behind the product great and reliable also very professional and courteous, thank you again for your service... See more
Company replied
Navigating the medical world and insurance on behalf of my grandmother has been exhausting to say the least. Thank goodness for the team at RA Fischer for making our RA Fischer a little bit easier. Je... See more
Company replied
Mine have not been in a timely manner. I understand that Medicare is new with this program and am expressing a great deal of patience with this matter. They have to have a paper for permission to... See more
Company replied
I can remember the countless pairs of shoes that were destroyed by my slippery feet and the countless sheets of paper that either folded onto itself and/or ripped due to my sweaty hands. My RA Fischer... See more
Company replied
RA Fischer Co. is a family-owned medical device company with more than 75 years of history helping patients and caregivers access practical, non-invasive treatment solutions. Our focus is simple: provide trusted products, clear guidance, and real support for conditions that can deeply affect comfort, confidence, and quality of life. Our core products include The Fischer, an FDA-cleared iontophoresis device for treating hyperhidrosis, and The PureWick™ System, a non-invasive at-home solution for managing female urinary incontinence. The Fischer helps treat excessive sweating of the hands, feet, and underarms using tap water and a mild electrical current to temporarily reduce sweat production. Designed for at-home use, The Fischer features non-metal silicon-graphite electrodes, customizable Direct and Pulsed Current settings, an intuitive interface, and configurations for hands, feet, underarms, or all three. RA Fischer Co. also helps patients navigate insurance coverage for The Fischer. Coverage depends on the patient's provider and plan, but our team assists with prescription collection, documentation, benefit verification, and claims support to make the process easier. For urinary incontinence, RA Fischer Co. supports patients using the PureWick™ System, which uses a soft external wick and gentle suction to draw urine away from the body into a sealed canister. For eligible patients, Medicare Part B may cover monthly PureWick™ wick refills, and our team helps with eligibility verification, documentation, and refill coordination. From treatment education to insurance guidance and ongoing product support, RA Fischer Co. is committed to helping patients feel more comfortable, confident, and in control at home.
5400 Atlantis Ct., 93021, Moorpark, United States
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Omg I cant thank them enough. Erica and Sarah were there for me answered all my questions and supported me. Even during my first treatment I was kind of scared to do Sarah stayed with me on the phone and walked me through it. The customer support is way beyond nice. Thank you soo much. Now as for the device if u suffer from hyperhidrosis of the hands and feet it is worth every penny, regardless ur insurance pays for it or not. I have been using it less than two weeks now and I already see results. You wont regret it trust me. The only thing I regret is I didn't buy this sooner. Thanks so much RA Fischer. God bless you all.

Reply from RA Fischer Co.
Erika was very friendly and helpful and answered all my questions.

Reply from RA Fischer Co.
Always provided prompt solution oriented responses.

Reply from RA Fischer Co.
Erica was simply outstanding. She receives the highest endorsement possible for her great service and professionalism.

Reply from RA Fischer Co.
I had really bad sweating in my hands and feet all my life. I tried everything from lotions, to medications, acupuncture, and even my own homemade iontophoresis machine, and nothing seemed to be working. I had just accepted the fact that excessive sweating was going to be a part of my life. Years later, I decided to start looking for answers again. I found that the Fischer iontophoresis machine was highly recommended and effective in treating hyperhidrosis in the hands and feet. I was a little skeptical at first, but was willing to give it a try, since i could return it for my money back if it didn’t work. After about 2 weeks, I noticed a significant difference in my hand sweating. They used to sweat all over and it was difficult to stop the sweat if it started. Now, they only sweat a little bit on the tips of the fingers, but it goes away within minutes. There has definitely been a reduction in my feet sweat, but I believe that if I continue to treat my feet daily, that they will become as dry as my hands eventually.

Reply from RA Fischer Co.
Great transaction with a super efficient, helpful and nice operator called Jessica !

Reply from RA Fischer Co.
For most of my lifetime, I have suffered from severe foot sweat. I would take a shower in the morning and within 15 minutes my socks would be soaked. Four years ago I started down the path of meeting with several medical professionals to resolve this issue. Every doctor had a different theory as to what was causing it or how to treat it. I have even had prescribed formaldehyde. (my MD wasn't really happy about that) At the beginning of this year, I was talking with PCP and he suggested trying Iontophoresis treatment. Over the years I often Googled treatment for excessive foot sweat and ironically learned about Iontophoresis a couple of days before my PCP recommended it. At that point, I was willing to try anything considering I had tried just about every remedy in the past.
Iontophoresis does work, however some things to consider. First, you have to be committed to 20 minutes a day, EVERY day until it works. Secondly, it is different for everyone. People wrote online that it only takes 12-14 days for it to work. For me, it took 23 days. Lastly, at times it will be slightly uncomfortable but you will get used to that. It is a means to an end.
After four years of trying just about everything and considering surgery.....Iontophoresis knocked it out of the park. The best money that I have spent and worth every penny and if it doesn't work they stand behind it for (2) months....you have nothing to lose. I am still trying to get my insurance to cover it and it is likely they will in the end, but even if I ended up out of pocket it would still be worth it.
RA Fischer was super easy to work with. When you call them you get a knowledgeable associate who takes care of everything. They will work through some of the forms directly with your medical provider.

Reply from RA Fischer Co.
Our dermatologist recommended we contact RA Fischer to inquire about an Iontophoresis machine. Everyone we spoke with from RA Fischer was delightful. Jessica was extremely helpful with the insurance, delivery and setup of the machine. I would absolutely recommend this company. Excellent customer service!!

Reply from RA Fischer Co.
Erica Garcia exceeded my expectations while helping me with my order and dealing with insurance. She answered all my questions in a timely matter and helped me find ways to get my order fast.

Reply from RA Fischer Co.
First of all, this company is very easy to work with. Jessica has always been available anytime I have needed to reach her.
Secondly, my son has suffered for several years with hyperhydrosis and it has affected his quality of life. Thankfully, this machine works!!! He has been taking oral medication for years (that has side effects) and he has been able to lower his dosage after using this machine for a few weeks. We are hoping to completely stop taking the medication soon and just rely on the machine solely. His confidence and self esteem has improved! I would totally recommend this product!!!!

Reply from RA Fischer Co.
I have had the MD-1A for over ten years and have had great success. The results have been good and I would recommend this to anyone struggling with hyperhidrosis. RA Fischer also offers great customer support if you have any questions or concerns.

Reply from RA Fischer Co.
This has been the best experience of my life! Jessica at RA Fischer has been so helpful in getting a machine and answering all my questions! The machine is wonderful! After doing 8 treatments I am now only having to do treatments once every week. I am 45 years old and this is the first time in my life that I have not had sweaty hands. At Open House it was so nice to be able to shake my parents' hands without having to apologize about them being sweaty. It is a life changer! I now have my daughter using it for her hands and feet. She is noticing a difference already! I recommend this machine this machine to anyone wanting dry hands and feet!

Reply from RA Fischer Co.
The process of buying an iontophoresis machine was made very easy by the customer service of R.A. Fisher. The many questions were quickly answered and what I had expected to be arduous was completely effortless.

Reply from RA Fischer Co.

Reply from RA Fischer Co.
Very very nice people!! They helped me with the whole process of getting me insurance information, paperwork, and ordering.

Reply from RA Fischer Co.
The customer service has been really good with this company. Friendly and attentive personel has almost become "friends" after many phone calls about product questions and concerns.
The machine has worked pretty well for my daughter who was very much in distress over her condition. Be careful to go too high. Gradually increase the level with each time. My daughter received an electric burn on her hand at 20. Still it has been worth it for her and she is a much happier teenager.

Reply from RA Fischer Co.
The machine works excellent!! I suffered for about 6 months prior to using the machine for my hands. Also the customer service Rep Jessica was very professional and explained everything to me step by step. Thanks for everything 🙏🏽

Reply from RA Fischer Co.
Love what RA Fischer is doing for hyperhidrosis sufferers both in treatment and around help with my insurance.

Reply from RA Fischer Co.
I was very skeptical to try this machine not sure how it would work for my severe hyperhidrosis but IT WORKS! A MUST TRY! Thank you RA Fischer for giving my life back. I love to meet people and have the confidence to shake their hands.

Reply from RA Fischer Co.
This product is the only thing that worked for me. I love that it’s so easy to use and that I don’t have to worry about being self conscious on dates. Thank youuuuu!

Reply from RA Fischer Co.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.