Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Aristotle built us a perfect itinerary for our trip. He listened to our preferences for hotels during our trip, such as, how far is it from the train station or wanting a mid-range hotel in the best... See more
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Jayne McLeod was our consultant in helping us plan our trip though Western Canada. We had a truly wonderful vacation and everything proceeded flawlessly. Jayne was very responsive to our several que... See more
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Thanks to Kelli, I was able to make my clients dream trip a reality. She worked hard to make adjustments and took the time to speak to my client, helping answer questions that I didn't have knowledge... See more
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Company details
Written by the company
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Contact info
Fleet Street, EC4A 3DQ, London, United States
- www.railbookers.co.uk
4.6
Excellent
737 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Personalized service from Anita Brooks
Anita took the time to get things correct. She did not rush through getting an answer to my problem which so often seems to happen. It was also very nice to not be talking to a foreign call center.
August 13, 2025
Unprompted review
Reply from Railbookers
Hello Bruce,
Thank you for letting us know about your experience with Anita. We’re so pleased she took the time to ensure everything was handled correctly and never rushed through resolving your concern. We’re proud to have team members who provide such attentive and personalized service, and it’s wonderful to hear Anita delivered that for you.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Rep Anita Brooks was fantastic!
Rep Anita Brooks was fantastic! She was patient and took time to listen and understand my concern. She thoroughly researched my issue, while I was on hold, and once she ensured the itinerary’s accuracy, she encouraged me to review it while she was on the line. Ms. Brooks did not end the call until reviewing the corrected itinerary with me, making sure I was satisfied. She was affable, professional and helpful. Thank you.
August 13, 2025
Unprompted review
Reply from Railbookers
Hello Debbie,
Thank you for taking the time to share your experience with Anita Brooks. We’re so pleased to hear she was patient, thorough, and committed to ensuring your itinerary was accurate before ending the call. It’s wonderful to know she took the time to listen, understand your concern, and walk through the corrections with you.
We truly value your feedback and will be sure to share your comments with Anita. We look forward to assisting you again in the future.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Thank you Anita
Anita was a big help today. Very knowledgeable and friendly. She helped solve my issue promptly and answered all of my questions!
August 13, 2025
Unprompted review
Reply from Railbookers
Hello Lori,
Thank you for sharing your feedback about Anita. We’re delighted to hear she was able to resolve your issue promptly, answer all your questions, and make the experience friendly and helpful.
We appreciate you taking the time to let us know and look forward to assisting you again in the future.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was very helpful in confirming…
Anita was very helpful in confirming some of our trip details while we were away.
August 9, 2025
Unprompted review
Reply from Railbookers
Hello Jonathan,
Thank you for sharing your feedback about Anita. We’re glad to hear she was able to confirm your trip details and give you peace of mind while you were away. We’ll make sure she hears about your comments.
We look forward to welcoming you on your next journey.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita’s help…
Anita ensured that I was clear on the travel plans for a complicated day trip. She was so pleasant and knowledgeable to work with.
August 12, 2025
Unprompted review
Reply from Railbookers
Hello John,
Thank you for sharing your feedback about Anita. We’re so pleased to hear she was able to make your travel plans clear and guide you through the details of your day trip with her expertise. We’ll be sure to let her know about your comments.
We appreciate you choosing us for your travel arrangements and look forward to assisting you again in the future.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was extremely helpful
Anita was extremely helpful, listened to my concerns, and verified the information with the Rail department.
Anita is a great asset to Railbookers !
Cathy Robinson, Brentwood Travel
August 12, 2025
Unprompted review
Reply from Railbookers
Hello Cathy,
We appreciate you sharing your experience. Anita’s attentiveness and thorough verification with the Rail department demonstrate the dedication that makes her such a great asset to Railbookers.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita fixed an issue that was supposed…
Anita fixed an issue that was supposed to already been handle. She was quick, professional, and very knowledgeable. Thank you!!!
August 12, 2025
Unprompted review
Reply from Railbookers
Hello Lauren,
We’re glad to hear Anita was able to quickly and professionally resolve the issue. Her knowledge and dedication make her an invaluable member of our team.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was awesome!
Anita Brooks sprang into action and resolved our client's situation in a fast and timely manner. She actively listened to our concerns and promptly reached out to the supplier creating a seamless resolution. Our client was very happy with the outcome and thankful for how quickly it was resolved. Anita is a great asset to Railbookers.
August 12, 2025
Unprompted review
Reply from Railbookers
Hello Matthew,
Thank you for sharing your experience. We’re delighted that Anita acted swiftly, listened carefully to your concerns, and coordinated with the supplier to achieve such a smooth resolution. She truly is a valued member of our team.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita did an outstanding job helping me!
Anita did an outstanding job helping me today!!!! Thank you so much, Anita for all your help resolving the issue.
August 12, 2025
Unprompted review
Reply from Railbookers
Hello Gloria,
We’re so glad to hear Anita did an outstanding job assisting you today. Thank you for sharing your experience, and we’ll be sure to pass along your kind words to her.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Shoutout to Kelli Lundquist!
I am so glad that Kelli Lundquist was able to assist with a package a client wanted to put together. She was efficient and we got the perfect itinerary assembled so quickly.
August 11, 2025
Unprompted review
Reply from Railbookers
Hello Anna,
We appreciate your feedback and are delighted to know that Kelli assisted in assembling the perfect itinerary for your client in such a timely manner.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Railbookers - the people make the difference
Kelli Ringler
Customer Support Specialist
Went above and beyond to help me. I explained my problem and she composed a letter to help us receive a refund due to my husband's serious illness while traveling. I received this document within minutes (via email) and forwarded it to our travel insurance company for reimbursement. I highly recommend Railbookers!
August 10, 2025
Unprompted review
Reply from Railbookers
Hello Joan,
We appreciate you taking the time to share your feedback. It’s wonderful to hear how Kelli’s prompt and caring assistance helped you with your travel insurance claim. We’ll make sure she knows how much you value her help, and we wish you both well.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was amazing
Anita was amazing! She spent a full hour and 24 minutes with me going over every detail of my clients’ European itinerary. She patiently worked through all the kinks, double-checked everything, and made sure every step of the journey will be seamless. Her dedication, thoroughness, and genuine care for making this trip perfect truly stood out. I’m so grateful for her help!
August 11, 2025
Unprompted review
Reply from Railbookers
Hello Amy,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear how dedicated and thorough Anita was in helping with your clients’ European itinerary. We’ll be sure to pass along your kind words—she’ll be delighted to know her care and attention made such a difference.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita is a Rockstar...so kind
August 11, 2025
Unprompted review
Reply from Railbookers
Hello Susan,
We truly appreciate your feedback. It’s wonderful to hear you had such a positive experience with Anita’s kindness and service.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Guest Experience with Anita
Despite the long hold time, Anita was quite helpful and very professional.
As a travel agent, it would have been helpful to know that any changes on the booking had to go through the guest experience desk, before hand.
August 11, 2025
Unprompted review
Reply from Railbookers
Hello Carol,
We’re happy to hear Anita was helpful and professional during your call, and we truly value your feedback regarding the booking change process. Your input helps us improve and better support our travel agent partners.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was so helpful answering my…
Anita was so helpful answering my questions and was so pleasant and kind!
August 11, 2025
Unprompted review
Reply from Railbookers
Hello Aubrey,
We appreciate you taking the time to share your feedback. It’s wonderful to hear that Anita was able to assist you with kindness and professionalism.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Amazing experience!
Amazing experience with Kelli Lundquist. Booking a trip to Switzerland with her. She helped with every detail!
I look forward to working with her in the future. Very Knowledgeable and willing to help and answer all questions!
August 8, 2025
Unprompted review
Reply from Railbookers
Hello Connie,
We truly appreciate your kind words about Kelli. It’s fantastic to hear she could assist with every detail of your Switzerland trip and provide the knowledge you needed. We look forward to helping you with future travel plans!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was wonderful
Anita was wonderful, she was able to help me with what I needed.
August 11, 2025
Unprompted review
Reply from Railbookers
Hello Catherine,
Thank you for sharing your experience! We’re so happy to hear Anita was able to assist you and make things easy. We’ll be sure to pass along your kind words.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Nicholas went above and beyond to…
Nicholas went above and beyond to assist me and my client with their rail holiday in Switzerland. Thank you.
August 6, 2025
Unprompted review
Reply from Railbookers
Hello Saibra,
Thank you for your kind words! We’re thrilled to hear Nicholas went above and beyond to assist with your client’s rail holiday in Switzerland. We’ll be sure to share your appreciation with him, and we look forward to helping you plan more incredible journeys in the future!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita
Anita promptly and efficiently corrected a mistake made by the previous Customer Support Specialist I had spoken with. She also stayed on the phone to ensure I had received the corrected information. This avoided a huge disappointment for my clients.
August 9, 2025
Unprompted review
Reply from Railbookers
Hello Sharon,
Thank you for your feedback! We’re so glad to hear Anita was able to promptly and efficiently resolve the issue and ensure you had the correct information. Her dedication to staying on the line to confirm everything was right reflects the high standard of care we aim to provide. We’re happy she helped prevent any disappointment for your clients!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Railbookers are extremely efficient. This is the second vacation we will have booked with them.
Raymond was amazing to work with. He was extremely helpful contacting us, changing things as need be and making suggestions on hotels for our Canadian Rockies trip next year. Thanks so much Raymond.
August 8, 2025
Unprompted review
Reply from Railbookers
Hello Jenny,
Thank you so much for your wonderful feedback! We’re thrilled to hear this is your second vacation with Railbookers and that Raymond provided such helpful, attentive service while planning your Canadian Rockies adventure. We’ll be sure to share your kind words with him. We look forward to helping you create another unforgettable journey next year!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
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