Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aristotle built us a perfect itinerary for our trip. He listened to our preferences for hotels during our trip, such as, how far is it from the train station or wanting a mid-range hotel in the best... See more
Company replied
Jayne McLeod was our consultant in helping us plan our trip though Western Canada. We had a truly wonderful vacation and everything proceeded flawlessly. Jayne was very responsive to our several que... See more
Company replied
Thanks to Kelli, I was able to make my clients dream trip a reality. She worked hard to make adjustments and took the time to speak to my client, helping answer questions that I didn't have knowledge... See more
Company replied
Company details
Written by the company
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Contact info
Fleet Street, EC4A 3DQ, London, United States
- www.railbookers.co.uk
4.6
Excellent
737 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress Free Railbookers
My experience with Railbookers was helpful and friendly. A hassel free booking for my clients. Willing to go the extra mile to help
August 8, 2025
Unprompted review
Reply from Railbookers
Hello Catherine,
Thank you for your kind words! We’re so pleased to hear that your experience with Railbookers was both helpful and friendly. Making the booking process hassle-free and going the extra mile for our partners is exactly what we strive for. We truly appreciate your trust in us and look forward to supporting you with many more seamless trips for your clients.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Great experience with Kelli Lundquist at Railbookers!
As a travel advisor with access to literally hundreds of suppliers, and I had not really focused on Railbookers in the past. But when a couple came to us asking about planning their honeymoon in Italy, I realized that train travel could be a big benefit!
So I contacted them to see what they do. Kelli Lundquist answered, and I am so glad she did! She is lovely to work with and knowledgeable about all the destinations we wished to propose. She instantly became a part of our team, and now Railbookers will be one of our go-to suppliers!
August 5, 2025
Unprompted review
Reply from Railbookers
Hello David,
Thank you so much for sharing your experience — we’re absolutely delighted to hear this! It’s wonderful to know that Kelli made such a strong impression and became a trusted partner in helping you design an unforgettable honeymoon for your clients. Her knowledge and collaborative spirit truly make her an asset to our team, and we’re so glad she could support yours.
We’re honored to now be one of your go-to suppliers, and we look forward to many more successful collaborations ahead!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was very helpful
Anita was very helpful. She was prompt, courteous, and knowledgeable.
August 7, 2025
Unprompted review
Reply from Railbookers
Hello Claudia,
Thank you for your feedback! We’re so glad to hear that Anita provided prompt, courteous, and knowledgeable support — that’s exactly the experience we strive to deliver. We’ll be sure to pass your kind words along to her.
We appreciate you choosing Railbookers and look forward to assisting you again in the future!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Christine was absolutely amazing
Christine was absolutely amazing! She immediately hopped on with your group in Ireland, found that all is in place, set my mind at ease that the need of transfers was not ground transfer but a change of trains and modified the return hotel/airport transfers all on 1 phone call. She was very kind, efficient and a huge help. Thank you :)
August 7, 2025
Unprompted review
Reply from Railbookers
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that Christine was able to assist so quickly and effectively. Her ability to jump in, clarify the situation, and make the necessary updates — all in one call — is exactly the kind of service we aim to provide. We’re glad she was able to set your mind at ease and ensure everything was taken care of smoothly.
We’ll be sure to share your kind words with her — it will mean a lot. Wishing you an incredible journey ahead!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was great to work with
Anita was great to work with. I told her the issue and she worked to correct the mistake in a timely manner.
August 7, 2025
Unprompted review
Reply from Railbookers
Hello Sirena,
Thank you for your feedback! We're so glad to hear that Anita was able to assist you and resolve the issue promptly. Providing timely and attentive support is something we take great pride in, and we’re thrilled that Anita delivered just that. We’ll be sure to pass along your kind words to her!
Thanks again for choosing Railbookers — we’re always here to help.
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Penny is good to work with
Penny is great - she is responsive and answers in full. I go to her directly now.
The person I was originally working with, not so much. SHe stopped responding or gave incomplete responses that needed follow up. One time she just outright gave wrong information and her coworker had to correct it.
August 6, 2025
Unprompted review
Reply from Railbookers
Hello Frances,
Thank you for taking the time to share your experience. We're so pleased to hear that Penny has been such a helpful and reliable resource for you — she truly values thorough communication and we’re glad it shows.
We're sorry to learn that your initial experience didn’t meet expectations. We always strive to provide consistent, accurate support, and your feedback helps us ensure we’re living up to that standard across the board. We appreciate your continued trust in us and look forward to assisting you again soon!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
We had questions before our Canadian…
We had questions before our Canadian Rockies trip and called and talk to Hilary. She was awesome! We love her cheerful approach and her knowledge about everything we ask her about and she told us of things that she thought we might need to know. She put us at ease about this trip. We love talking to people that know their stuff and can laugh about things in general. Thank you Hilary!
August 5, 2025
Unprompted review
Reply from Railbookers
Hello Kenneth,
Thank you so much for sharing your thoughtful feedback! We’re delighted to hear that Hilary made your Canadian Rockies trip planning experience such a positive one. Her upbeat personality and extensive knowledge truly make her a standout, and we’re so glad she could provide the guidance and reassurance you needed.
We’ll be sure to share your comments with her — it will mean a lot. Wishing you an incredible adventure ahead!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Nicholas was an effective listener and…
Nicholas was an effective listener and sought to ensure he had the most accurate information to supply to me.
He was calm, positive and helpful.
August 7, 2025
Unprompted review
Reply from Railbookers
Thank you for your feedback! We're so glad to hear that Nicholas was an effective listener and took the time to ensure you had the most accurate information. His calm, positive, and helpful approach is exactly what we aim for.
We're sorry to see it was a 3-star experience and would love the opportunity to make things right. If there’s anything we can do to assist or improve your experience, please don’t hesitate to reach out to us directly at socialmediasupport@railbookers.com. We're here to help!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Hello Louise,
We wanted to follow up on the feedback you recently shared about your experience with Nicholas. We’re so glad to hear that his calm, positive, and helpful approach made a difference.
Our goal is always to deliver 5-star experiences, and we’d love the opportunity to ensure every part of your journey with us meets that standard. If there’s anything more we can do to make things right or address any outstanding concerns, please let us know — we’re here to help.
You can reach us anytime at socialmediasupport@railbookers.com. We look forward to hearing from you.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita was very quick and thorough with…
Anita was very quick and thorough with answering both of my inquiries for my client's upcoming Italy trip. She was also very pleasant to speak with and quite professional!
August 6, 2025
Unprompted review
Reply from Railbookers
Thank you so much for your thoughtful feedback! We’re so pleased to hear that Anita was quick, thorough, and professional in helping with your client’s upcoming Italy trip. It’s always wonderful to hear when one of our team members provides such excellent service, and we’ll be sure to share your appreciation with her.
If there’s anything more we can do to support you or your client, we’re always here to help!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Eric the Gentleman that assisted me
Eric, was very helpful and was able to address my problems.
August 6, 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words! We're thrilled to hear that Eric was able to assist you and address your concerns. Providing helpful and attentive service is what we strive for, and we’ll be sure to pass along your appreciation to him.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Resolution to unsafe problem
I am so appreciative to those and acknowledge that they care about doing the right thing for their clients! Both Jarred Padmore and Natasha Pearson were amazing. This was a situation in San Francisco where an overnight was scheduled when the property itself was not really safe. Things have changed and are still changing in society but this makes an awareness and resolution minded people so needed. So, A big thank you to Jarred for working to resolve this and over ride the problem with solutions!
August 5, 2025
Unprompted review
Reply from Railbookers
Thank you so much for your heartfelt feedback. We’re deeply sorry that you encountered an uncomfortable situation during your overnight in San Francisco, and we truly appreciate you bringing it to our attention.
The safety and well-being of our travelers are always top priorities, and we’re so grateful to hear that both Jarred and Natasha stepped up to address the issue with care, urgency, and thoughtful solutions. It’s this kind of awareness and commitment that drives our team every day.
We sincerely thank you for your understanding and your kind words. We’ll be sure to share your appreciation with Jarred and Natasha—and we remain committed to doing the right thing for all our guests.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Excellent support throughout from…
Excellent support throughout from Jarred at customer services and Michael Bowker at sales. The package Michael created for us over two weeks was outstanding and the documentation, tickets, hotel vouchers arrived well in advance of the journeys. Jarred was exceptional prior to and during the journey; from London to Paris, on the VSOE to Verona
including hotel arrangements, private transfers and return journeys. In addion they organised an evening dinner cruise in Paris for us and all transportation. From Paris to Verona & return went smoothly. Communication was excellent at all times. Nothing was too much trouble for these two gentlemen. We have used railbookers previously and will be doing so again in the near future. I cannot praise Jarred & Michael highly enough for their efficiency and professionalism. Thank you both!
July 16, 2025
Unprompted review
Reply from Railbookers
Thank you so much for this glowing review and for sharing such a detailed account of your experience! We're absolutely thrilled to hear that both Jarred and Michael delivered outstanding service—from crafting your customized itinerary to ensuring seamless support before and during your journey.
It’s wonderful to know that everything from the VSOE to the hotel arrangements, private transfers, and even the Paris dinner cruise was handled with care and professionalism. Jarred and Michael are true assets to our team, and your recognition means the world to us.
We’re honored to have earned your continued trust and loyalty, and we can't wait to help you plan your next adventure. If we can assist in connecting you with one of our experienced account executives for an upcoming reservation, please don’t hesitate to reach out to socialmediasupport@railbookers.com. Thank you again for choosing Railbookers!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Penny was very helpful and not only…
Penny was very helpful and not only provided me with the information I needed over the phone, but confirmed additional information and useful tips via email.
July 14, 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words about Penny! We’re delighted to hear that she went above and beyond—providing helpful information over the phone and following up with extra details and tips via email. That’s the level of care and service we strive for, and we’ll be sure to pass along your feedback to her. We appreciate you taking the time to share your experience!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Nick was very helpful and kept things…
Nick was very helpful and kept things moving forward. I had to call 2 times today & received great help.
Hold times on both calls was VERY long
August 5, 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words about Nick—we’re thrilled to hear he was helpful and kept things moving forward for you! We’ll be sure to pass along your appreciation to him.
That said, we also want to sincerely apologize for the long hold times you experienced. We know your time is valuable, and we’re actively working to improve wait times so you can get the assistance you need more quickly.
Your feedback helps us grow, and we truly appreciate you taking the time to share both the good and the areas where we can do better.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Terrible Agent Servicing06
I have been in the travel business for decades and have booked a great many Amtrak Vacations. The agents seem to be a lot younger and less experienced in the customer service arena. Whenever I attempted to call my agent, she would email me that we should communicate via email, and I don't always have to call her. That's unfortunate because a great deal of information was left out due to her desire to grab the credit card. When an issue arose, she stopped answering my emails and left me to work with multiple agents rather than one agent. I will discourage my agents and others in the business to avaid using this booking method. I ended up doing all the work on my own.
June 23, 2025
Unprompted review
Reply from Railbookers
Thank you for taking the time to share your experience. We’re truly sorry to hear about your recent experience and that it didn’t reflect the level of service you rightfully expected—especially as someone with such deep experience in the travel industry.
Your insights about communication preferences, continuity of care, and the importance of experienced agents are being taken seriously and will be shared with our leadership and training teams. We value your decades of experience and are grateful you brought these concerns forward. If you’re open to it, we’d welcome the opportunity to speak directly so we can better understand what happened and work toward making things right.
Please feel free to reach out directly at 1-800-268-7252 or socialmediasupport@railbookers.com with the reservation number and it would be our pleasure to review your inquiry in detail.
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
We wanted to personally follow up regarding the concerns you shared about your recent booking experience. We truly appreciate you taking the time to provide such detailed feedback, and we’re sorry that our service did not meet the level you’ve come to expect.
We would like to understand the situation in more detail so we can address the issues you encountered and work toward regaining your confidence. If you could share your reservation number and the best way to reach you, we’d be happy to arrange a time to talk that works for you.
You can contact us directly at 1-800-268-7252 or socialmediasupport@railbookers.com.
Thank you again for your decades of dedication to the travel industry and for giving us the opportunity to make this right.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Anita Brooks was Efferent and… Exquisite
Anita Brooks was Efferent and professional, as a travel agent is would 100% work with them again!
August 5, 2025
Unprompted review
Reply from Railbookers
Thank you for your kind words! We’re so glad to hear that Anita Brooks provided you with efficient and professional service. It means a lot coming from a fellow travel agent — and we’re thrilled to know you’d 100% work with us again!
We’ll be sure to pass your praise along to Anita. She’ll be so pleased to know she made such a positive impression.
Looking forward to working with you again soon!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
I had a problem with a reservation and…
I had a problem with a reservation and Anita Brooks took my call and help fix it - she was so helpful and she reassured me - everything got fix with one phone call.
She is definitively the person you want when you have a glitch,
Cheers,
Jo
August 5, 2025
Unprompted review
Reply from Railbookers
Hello Jo,
Thank you for sharing your experience with us! We’re so glad to hear that Anita Brooks was able to step in and assist you quickly and effectively.
Anita is truly a problem-solver, and we're proud to have her on our team. It’s wonderful to know she was able to provide the reassurance and support you needed — and that everything was resolved in just one call!
We appreciate your feedback and look forward to assisting you again in the future!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
TRISTAN MCMAHON (AND MEGAN SULLIVAN!)
TRISTAN MCMAHON!!! Love her. She was with me as my clients made change after change last-minute, sending me into near meltdown. Tristan was completely cool, no matter what detours I threw at her. She's also super-friendly, very professional. I deal a lot with reps, but she stands out. And I can't forget to mention Megan Sullivan - equally fabulous. You guys have done a great job with hiring. I've only been working with Railbookers about a month, and the customer service far exceeds other suppliers.
August 5, 2025
Unprompted review
Reply from Railbookers
Hello Juliet,
Thank you so much for your kind words and for taking the time to share this glowing feedback! We’re absolutely thrilled to hear that Tristan McMahon and Megan Sullivan made such a positive impression on you.
We know how stressful last-minute changes can be, and it’s wonderful to hear that Tristan’s professionalism, calm demeanor, and friendly attitude helped turn the experience into a smooth one. We’re equally proud to hear Megan provided the same outstanding level of service.
Our team strives to go above and beyond, and feedback like yours truly means the world to us. We're so glad you've had such a positive start with Railbookers — and we look forward to supporting you with many more seamless and successful bookings ahead!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Amazing Customer Service
I called to talk about an issue with a booked trip. Due to some "rail track work" my clients are being delayed and will need to use the replacement bus. My clients are pretty upset about this change. Hilary Klein - Your Team Member - was amazing. She listened very carefully to my issue, my thoughts with patience. She explained the issue to me about the Rail work. She took her time to really check to see if there was another option. She came up with a possible but not guaranteed plan. She checked with her team to see if we can make this option possible. She went above and beyond for me and my clients. She indicated that she would need a day or two to get back to me. She is an asset to your Team. Thanks, Hilary, for your time and effort.
August 4, 2025
Unprompted review
Reply from Railbookers
Hello Michelle,
Thank you so much for taking the time to share this detailed feedback. We’re truly sorry to hear about the disruption your clients experienced due to the rail track work, but we’re incredibly grateful that Hilary was able to support you through it with such care and persistence.
Your kind words perfectly capture the dedication Hilary brings to her work — listening attentively, exploring all possible solutions, and staying committed to finding the best outcome for you and your clients. We absolutely agree: she is a tremendous asset to our team.
Thank you again for your trust in Railbookers. We’ll be sure to pass along your appreciation to Hilary and look forward to assisting you again soon.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Great experience
Hilary was a huge help for me..really went the extra mile to find out about a commission issue and followed up with a phone call to make sure I was good…which I was because of her help. Thanks Hillary, really appreciate it!
August 1, 2025
Unprompted review
Reply from Railbookers
Thank you for taking the time to share this. We're glad Hilary was able to assist and went the extra mile to resolve the commission issue. Her follow-up and attention to detail make a real difference, and it’s great to hear she was able to get everything sorted for you.
We’ll be sure to pass along your appreciation to her. Thanks again for working with Railbookers!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.