RailClick Reviews 3,896

Awesome travel experience, except the boarding process. First, immigration is like a funnel experience where hundred of people converge into 4 stalls. Then, unlike air travel where you give your big l... See more

I mistakenly booked my euro rail trip which we had planned for 28 December 2026 and entered 28 January 2026 as my booking date. Realising my error I cancelled the tickets but did not realise there was... See more

Hello, I simply wanted to thank you. It is truly refreshing to receive a response from customer service within half a day, and with such professionalism. Your assistance in changing the date o... See more

I needed to book train tickets from Madrid to Barcelona for a side trip upon the completion of Portugal/Spain tour. The RailClick site was easy to use, provide multiple departure times to facilitate o... See more

I bought train tickets from Turin to Paris for two people. I was looking for the French railway official site and thought I was there as the website was “French Rails” and heading said “Book your SNCF... See more

Would highly recommend RailClick for train booking / tickets in the EU. I had the pleasure of being in contact with Letty who professionally, patiently and politely assisted me with my cancellations a... See more

Luigi Ignacio from the Customer Support Team promptly answered my queries via email. As I received my train ticket from a commercial website that sold me the ticket, I requested Luigi to help me ver... See more

After booking train travel from Rome to Vallo della Lucania Castelnuove, the confirming email that should have included the ticket attachment, did not contain the attachment. I immediately filled o... See more

The really experience to buy on RailClick was a little frustrating once all search that I did, said 1h20min travel in a fast train AVE. Looking into a Google, many travels are offered by many comphani... See more

I booked travel from. Paris to Amsterdam, but didnt receive my ticket. I emailed RailClick and they sorted it straight away and I now have my tickets. Super impressed. thank you.

Letty Malasarte at Railclick was wonderful to work with on my ticket issue. She responded immediately to my request for a change and made it happen quickly. It was excellent service that one doesn’t g... See more

It was really simple to find trains and book trains for a future trip. Prices are clearly stated. The only thing I wasn't sure about is whether or not I am limited to those trains only (as plane delay... See more

It was very easy to buy our tickets for our trip to Berlin. Also the price was surprisingly low even for first class. Last year I booked tickets for London with the International Train but that was... See more

Relatively easy to use. Still needs some thinking of what to do. Seat reservation is done on a different site, without any information about the process.

At first when I call I felt hopeless and thinking that my trip have not begin and all ready have problems. But when I write asking for help, the service was great and on point, very grateful to Letty... See more

My experience with RailClick has been very pleasant. I had an issue when purchasing some tickets, but they contacted me right away and have been attentive throughout the entire refund process, making... See more

Fast, easy, and secure train booking! Real-time schedules, fair prices, and top-notch support make every journey smooth and stress-free. Highly recommend!

I have spoken to the company representative to cancel my first booking for the trip from Bologna to Basel and to do a new one for the same trip with new seating arrangements. All my requests were done... See more

It was so easy to book train tickets online and to find the right times. I made a mistake on the names when booking and writhing a few minutes of contacting RailClick it got sorted. Very fast, easy, a... See more

Booked through the site for Eurostar, realised I'd made an error with dates and tried to contact their customer service immediately - the phone line kept going to dial tone, and their online form kept... See more

Very easy to navigate through this website. As from Canada purchasing all my tickets for a European holiday this fall. Information came to my email quickly and efficiently with ticket confirmation.

I had accidentally booked tickets for the wrong day. I reached out to RailClick via the "Contact Us" link and in just 42 minutes, I had new tickets confirmed for the right day. The service is amazing!... See more

This has been a great experience when booking our trains in Italy. Made it very easy to figure out where we going and timing since we don't have a clue! Thank you RailClick!

Railclick dealt with my enquiry okay and i would like to let railclick know i found the tickets for basel to paris i booked with railclick so everything okay now

I made a mistake when booking my train tixs. When I contacted customer service issue was resolved less than 10min with email.

I had a smooth and efficient experience booking my train ticket. The platform was user-friendly, with clear instructions and real-time updates that made the process quick and hassle-free. I appreciate... See more

Buyer beware, this is a third-party reseller of train tickets that in my case, had a website looking very similar (in my opinion deceivingly so!) to the website of the actual train service website I i... See more

My train journey was cancelled and as soon as I could I contacted Railclick and explained the situation, Karen gave me an option which was suitable and rebooked my trip within 72 hours of first conta... See more

It was very easy to purchase rail tickets for our upcoming trip. We bought a rail pass for a length of time but then changed some of our plans. Rail click was a quick way to get the tickets we needed... See more

Easy to do, easy to follow with easy instructions. A site to follow for others as an example. Thanks and very much appreciated.

Very easy to book a train ticket and made clear all the differences in travel class (economy, business etc)

Booked two tickets to travel Tirano-Milan on 12 January. Then, hearing about train strikes, I contacted Railclick on 9th January to cancel those tickets. Here's what I paid: Tickets... See more

I felt like the response to my inquiry relieved me of the concern that I had involved with my booking. The response was thorough and prompt.

Easy website to use, both booking the trips and paying for them. Also clear and intuitive with good visuals.

I live in Canada but booking travel in Europe - work hours in different time zones. RailClick's 24-hour service provided in fluent English was incredibly helpful to work through an issue that I encoun... See more

Website was easy to navigate and provided all available option for my trip in one easy to read list.

I accidentally entered my daughter’s name twice instead of my own while booking train tickets for my family. After emailing Railclick for help, they responded almost immediately and corrected the pass... See more

Excellent service It was a perfect and easy way to purchase tickets... I recommend this company to all of you.

Had issues with on line booking But I got a lot of support and understanding. Thank you

Prices: competitive - some trouble to get my tickets but it was quickly solved by the support team

Very Good buying train ticket experience in this web site. Fast & Easy !

This company does not seem to have any customer service. My Eurostar was cancelled the morning of departure. No one picked up the phone at RailClick. I had to book another ticket through Eurostar t... See more

Booking was very easy and we received our tickets promptly via e-mail with instructions how to validate, etc. We have to change our time of departure and we immediately received help and feedback. Bo... See more

The website is really easy and user friendly. The prices are reasonable and have many schedule options.

The process was amazingly fast and accurate to get exactly what we wanted done.

Booked a train ticket, realized within minutes we could not go due to a medical reason. Cancelled immediately & had cancellation insurance. Received an email stating we would be re-imbursed right away... See more

I found the whole process easy to navigate, and felt quite comfortable using the site.

This compay is a scam. They create a website which looks like the official one (I was looking for Trenitalia and arrived on their scammy website that actually uses the official Trenitalia logo!!!) The... See more

The website was quick and easy to use. How many seat available would be the only improvement, I would suggest.

Such an efficient and easy website to navigate. And payment was quick and easy. Thank you !

I made a request for RailClick to send me the train tickets with my booking confirmations via their website. The website was user-friendly and easy to navigate. I received near instant acknowledgeme... See more

I bought tickets online, on the TGV from Paris to Avignon, and Lyon to Paris. The tickets arrived looking different, from different companies, one in Spain, one in Italy. I was sure I had been scammed... See more

My experience was terrible and I found your position absurd. I bought the tickets yesterday and made mistake with the dates and in less than 10 minutes I sent a corretion request. Based on your res... See more

We accidentally booked the wrong ticket for German rail between Frankfurt and Munich. We tried to correct and were told it was non-refundable and we could not rebook. Had to buy new ticket direct f... See more