Ramsay World Travel Reviews 

1,366
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the entire booking process smooth and stress-free. Travelers note that the team consistently secures competitive deals, offers valuable guidance, and organizes seamless itineraries with prompt responses. Some reviewers were not happy with poor communication, unhelpful staff attitudes, and difficulties when trying to resolve complaints or travel changes. A few consumers also mentioned encountering unexpected accommodation problems, missing details, or booking errors during their holiday preparations. These individuals felt that customer support could improve significantly when handling unexpected issues or emergency assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, describing the booking process as easy and stress-free with... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Booking process

Customers consistently report positive experiences with the booking process, highlighting smooth and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that nothing is ever too much trouble for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick in the Aberdeen office really listened to what we were looking for and highlighted issues we should consider e.g. summer operating times for the cable cars. We were looking to do fly drive but af... See more

Rated 5 out of 5 stars

We have used Ramsay Travel Aberdeen for many years and Paul is just amazing. He knows what we are looking for and never gets annoyed when we change hotels. He has made booking Thailand so easy and we... See more

Rated 5 out of 5 stars

As always a very attentive service from Hamish et al at Ramsay World Travel. Booked a holiday to Florida for the family via Virgin Atlantic in September however was diagnosed with illness 14 weeks bef... See more

Rated 5 out of 5 stars

Matt Breen was incredible nothing was too much despite me changing my mind 100 times he was so patient and responded to every request so quickly. I cannot recommend Ramsay World Travel and Matt enough... See more


Company details

  1. Travel Agency

Information provided by various external sources

Independent Travel agent with over 30 Years Experience . Fantastic Value for Money and service Provided .


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,366)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday

I would like to give a big shout out to Mazy at ur Dunfermline Branch. We received news in 2025 that no one ever wants to hear, after speaking with Mazy and going through the options, we managed to move our 2025 Holiday over to 2026, kept us up to date with travel plans/filghts. Myself and My Bestfriend of 50yrs can go and enjoy Nashville, Miami and our Caribbean Cruise, Thanks Mazy

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, staff are friendly, professional and knowledgeable. I would highly recommend. ⭐⭐⭐⭐⭐

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ramsay World Travel - best travel agent in town

We have been using Ramsay World Travel for holidays for 20 plus years. Always been happy with advice and service provided.
On this occasion I dealt with Taylor and was particularly impressed with her efficiency, speed of response and customer skills.

May 23, 2026
Unprompted review
Rated 2 out of 5 stars

Feedback

I am writing to raise concerns regarding my recent holiday booked through Kirkcaldy Ramsay Travel. While your competitive prices initially attracted us, several aspects of our experience were disappointing.

When the issues in the Middle East arose we found your staff’s attitude on the phone unhelpful, and felt pressured to make immediate decisions without being offered alternatives.

We were initially told we were entitled to one free holiday change, however we were later informed that we had to pay £200 per person to adjust our flights.

We booked through your agency believing it would secure the best location. However, our accommodation in Phi Phi was only accessible by boat, meaning we had to pay for alternative accommodation while on holiday.

Additionally, a double room was requested for our stay at Hyatt Regency but upon arrival we were informed the hotel does not offer double beds so we had to stay in a twin room.

I hope this feedback is useful, and I would appreciate a response addressing these issues.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Booked this holiday with Dale at Ramsay…

Booked this holiday with Dale at Ramsay Travel in Dundee, he was very informative, giving me lots of advice and details of the holiday I was interested in, I was very happy with this and also the price, highly recommended

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Calum from Dundee office has been…

Calum from Dundee office has been extremely helpful in resolving a travel issue after Ryanair changed flight schedule from an early flight to a late flight resulting in us loser a days vacation. Really appreciate all of Calum’s help and wouldn’t hesitate to recommend Ramsey travel to friends and family.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had seen the holiday advertisement on…

I had seen the holiday advertisement on social media, made an enquiry and it was responded to quickly. Great communication, price and assistance from Eilidh who booked the whole thing for me. My son has additional needs and when I mentioned this Eilidh arranged special assistance for us as I’m travelling alone with him. Excellent customer service .

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, nothing was ever too much trouble. Callum was so patient and understanding, provided so many possibilities and in the end provided us with the best deal for a wonderful trip to Florida, would definitely recommend.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I saw a deal on Facebook for multi centre to Thailand and thought I’d give it a go

I saw a deal on Facebook for 4 centre to Thailand unfortunately the prices changed but Kerys keep searching for alternatives and she found me amazing 12 night 3 centre stay in Thailand for an amazing price. I’ve never used Ramsay World Stirling before as I usually book independently and separately but Kerys saved me all the hassle as she sorted it and pulled a package together with flights, hotels and ferry.
We are looking forward to our Thailand adventure Easter 2027.
Kerys was very professional and helpful, if you are looking to book contact Ramsay World Sterling and see what amazing deals they can find.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Nick and save

Nick, took the time to look through lots of cruises to find the best deal for us, I have to add that other members of staff also gave cruise details they found.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

As usual, the team at Ramsay have helped me to organise my holiday, meeting all my requests and coming in at a very competitive price. Nothing is ever too much bother, no matter how many times I changed my mind! Thank you guys

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and best prices.

Thank you again Nick as always you have been so helpful.I highly recommend Ramsay Travel helpful staff and if needed match or better prices from other Travel Agents. We have booked lots of Cruises with Nick.

April 12, 2026
Unprompted review

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