Delivery drivers was 2 hours late an I wasn’t informed when cooker was unwrapped their was 2 major parts missing from top of cooker had to wait for delivery of them few days later
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See what reviewers are saying
Good product - delivery was a bit of a mess. but i think it was a combination of the home having to be all clear / we didnt have the right people there. So i don't think it was their fault, even thoug... See more
Company replied
Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company... See more
Company replied
I bought a brand new DeLonghi cooker from Range Cookers but for some reason was not igniting properly; Ms Shannon Hay together with Mr Steve Richardson of DeLonghi did their best to resolve the issue.... See more
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Company details
Written by the company
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Contact info
1 Colchester House, CH1 3AP, Chester, United Kingdom
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4.0
Great
972 reviews
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Replied to 83% of negative reviews
Typically replies within 1 week
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I ordered a cooker beginning of…
I ordered a cooker beginning of December 2023 .payment was made .was later told it was out stock ? I’m still waiting I’ve emailed 2 times today no reply
January 2, 2024
Unprompted review
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your review. I'm sorry you did not hear back from your emails yesterday. I have looked into the matter & I can see that one of my colleagues was speaking with you via WhatsApp at the same time as they came through.
I'm very sorry that you didn't receive responses to your emails as well, we just thought that as you were responding via WhatsApp, this was sufficient. I do appreciate if you would have rather received responses via email, too.
Moving forward, if we can help with anything else at all, please do let us know.
Best regards,
Anna
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback, we're really pleased you were so happy with Sam's service.
Should you need us for anything further at all, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it!
Best regards,
Anna
Great service just one issue.
Product & pricing was very good, delivery lead time & ordering process was also great. I contacted delivery company on back of email received from Rangecookers, delivery company gave an even quicker date than the estimate, however it was then let down or a bit of a disappointment because the delivery agents weren’t happy about delivering the cooker into the house or how the product had to be checked (following the specified instructions provided by Rangecoookers) & everything just seemed like a chore to them. This was disappointing when we assume you use them regularly so they should know the process. Otherwise great Cooker & great service!
November 30, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re really glad you have been so happy with our services. It is also good to hear the feedback about the delivery crew. It is a shame they left you feeling disappointed, but at least now we can feed this back to the team & make sure they improve moving forward.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent service
Items out of stock in UK but the sales agent said she’d check and called me back. I was assured stock was arriving the following week and would be with me within 2 weeks, which it was!
Excellent, courteous service on a relatively small order for hob accessories.
November 29, 2023
Reply from Rangecookers.co.uk
Thank you so much for your positive feedback, that's all really great to hear!
Best regards,
Anna
Great service
I was keen to get a cooker delivered before Christmas having just refurbished the kitchen. The lady who dealt with my order was really helpful and despite a very busy time of year, she made it happen. Many thanks.
December 13, 2023
Reply from Rangecookers.co.uk
Thank you very much for your wonderful feedback, we're very pleased you have been so happy with our service.
Should you ever need us in the future, we can be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent customer service
Excellent customer service, and a fabulous new cooker that we’re very happy with. Recommended.
December 7, 2023
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Rangemaster told us delivery would be…
Rangemaster told us delivery would be 15th December all arranged, aga just tel me saying delivery would not be until until Jan 2024
December 4, 2023
Reply from Rangecookers.co.uk
Good morning,
Thank you for your feedback, it is very important we hear both positive & negative, so we can make any necessary improvements.
After having spoken with AgaRangemaster, they have said that their system incorrectly allocated your initial delivery date, which shouldn't have happened, as yours was a built-to-order item.
I'm so sorry for the disappointment at having a later date issued, this must have been very frustrating.
Should you need more help or support moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Ordered a rangemaster cooker hood,paid…
Ordered a rangemaster cooker hood,paid up front filled In delivery, had to phone tk see what's happening with delivery to find out I'm getting it in January because its out of stock, well before you take my money let me know its not in stock
Bought elsewhere same product next day delivery
November 24, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m so sorry you experienced this. We always try to be as transparent as possible with our customers, as we know that lead-times can be a key factor in deciding whether to place an order or not. Sadly in this instance, the manufacturer weren’t able provide your cooker hood any quicker. I’m so, so sorry about this.
Should you need our help with anything else moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
I found you on the internet
I found you on the internet, I looked through the range of cookers and chose a Belling 110 DF, I also chose the removal option, I spoke to Sam before placing my order and she was very helpful, I placed my order and I was given a delivery day the following day,
The men that delivered our cooker were exceptional, old out new one in all rubbish removed 10out of 10
Thank you Rangecookers
Mr D J Woodgate
November 21, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your glowing review, it's extremely good to hear how happy you have been.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Delivery men were excellent
Delivery men were excellent
Only slight problem we experienced was we had to wait extra week for delivery after we had our old range disconnected. Due to delivery day in our area
Very pleased with new Belling Range
November 21, 2023
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review, we’re glad you have been so happy with our services. I'm sorry your delivery date was delayed, that's quite frustrating, but I'm very glad you are now happy with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Rangemaster colour sample
I ordered a colour sample of a Rangemaster for which I was charged 5 GBP . When it finally arrived - over a week later - it was hardly bigger than a postage stamp ! A waste of money
November 16, 2023
Reply from Rangecookers.co.uk
Good morning Jane. Thank you for taking the time to share your thoughts. As you may have seen, we are one of the only online retailers to offer swatches by post, a service that has proved to be extremely helpful to a huge amount of customers since we introduced it. The £5 fee covers the cost of the swatch, postage and packaging and importantly is redeemable against the cost of a range cooker should you subsequently order it through us. We take pains to explain this, along with the size of the swatch, on our website.
We apologise for the time taken for you to receive the swatch - it was due to availability of the particular colour from the manufacturer itself.
Reply from Rangecookers.co.uk
Thank you very much for your review, it really means a lot to us that you have been so happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Spoke to a lovely helpful lady who…
Spoke to a lovely helpful lady who helped with my order. Speedy efficient delivery.
November 7, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re glad you have been so happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Thank you very much for your five star review, we're really pleased you have been so happy with our service.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great company
Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company I've experienced. The range was in perfect condition, well packaged and looked better than expected. Haven't used it yet so can't comment there. Would definitely recommend and use company again. Thanks
October 30, 2023
Reply from Rangecookers.co.uk
Thank you very much for your lovely feedback, that's all great to hear.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Range master
Order processing, delivery and installation all went smoothly. Quick turnaround as well. Was expecting to wait about 10 weeks but got it in two. Great product as well.
October 23, 2023
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review - it's great you have been so happy with our services!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great service with a smile
Great service with a smile. Friendly, really helpful recommendations and professional service from Sam - thank you so much!
November 10, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your review, we’re glad you have been so happy with our service.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Wonderful experience with this company
Wonderful experience with this company. Ordered a falcon cooker online and the delivery process was seamless. The cooker looks great and, whilst we’ve just received it, it works superbly so far.
On delivery day Mark and Lak were punctual, careful, thorough, accommodating and professional. Actually they were more than that, they were extraordinary- there was an issue after they’d left with the ignition clicking and when I called their mobile, they helpfully explained how to sort it out. A few hours later they actually phoned me to double check that all was working as it should with the cooker and reiterated that they were only a call away if there was anything else. It was truly an outstanding service and I couldn’t recommend them more highly! Thank you Lak and Marc (and falcon/rangemaster) for being so great. I wish every company I deal with were such a joy to deal with!
October 20, 2023
Reply from Rangecookers.co.uk
Thank you very much for your glowing review, we're extremely pleased you have been so happy with the process.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great Customer Service
Most of my dealings were over live chat as the store isn’t open over weekends. I had to go elsewhere to physically look at the cooker I was interested but service and price from Rangecookers was great.
October 17, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your review & feedback.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
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