Honest review. I have been with Rapha since 2021. Spend a lot of bucks and gotten mostly nice and high quality clothes, always aiming for the pro team system. In general it’s been good quality tho... See more
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Why are you still selling gift cards? I've sent 3 emails a x 1 request for a callback. Your website states 'Using a Gift Card? Please contact our team at customer services to help redeem due to an o... See more
Company replied
I ordered from Rapha a few times, but unfortunately, I ran into some issues with delivery. One of the orders arrived with a hole in the box (w/ missing content) and another one was lot in the mail. Th... See more
Company replied
Rapha is my favourite company. Beside making practical and useful clothes for cycling, they stand out with a clear design mould and a good colour palette. On top of that, if anything goes wron... See more
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Company details
Written by the company
Our purpose is to inspire the world to live life by bike.
Contact info
4 Elthorne Rd, N19 4AG, London, United Kingdom
- www.rapha.cc
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Rapha provided an excellent customer…
Rapha provided an excellent customer experience. The support team was very kind, quick to respond, and helpful throughout the process. As a professional track cyclist from Korea, I truly appreciate the support Rapha gives to athletes and people in the cycling community. Thank you for the great service!
March 13, 2026
Unprompted review
Reply from Rapha
Hello, Thank you for taking the time to leave your review. We are delighted to hear that your experience with Rapha’s customer service team was positive and that we could assist you quickly and efficiently. Your kind words about our team’s responsiveness, and helpfulness are greatly appreciated. We are committed to maintaining this standard and continuously improving our service to ensure every customer feels supported throughout their journey with Rapha. Have a great day! Best regards, Magnus
Expensive and took me 1 hours to place…
Expensive and took me 1 hours to place an order - such a bad online store
March 14, 2026
Unprompted review
Reply from Rapha
Hello Daniel, I'm sorry to hear about the difficulties you have experienced while trying to place your order. If your facing issues checking out, we would recommend using the chat feature available directly on our website. This tool allows you to connect immediately with a member of our support team, who can guide you through the checkout process and help resolve any technical issues you might be encountering. Despite the initial difficulties, I hope that you will be very satisfied with the products you have purchased and enjoy them fully. Kind regards, Jo
When DHL didnt live up to my expectency…
When DHL didnt live up to my expectency Rapha did. Rapha have always handle issues with great respons.
March 6, 2026
Unprompted review
Reply from Rapha
Hi Johan, thank you for your review. I am sorry to hear about the difficulties you experienced with DHL during your delivery process. We understand how frustrating delays and complications can be. It is reassuring to hear that we were able to assist you and help resolve the issues you encountered. Our customer service team is always here to help navigate any problems and ensure that your experience improves despite any setbacks.We hope your future experiences are smooth and positive. Regards Jessica
Rapha is a good company
March 11, 2026
Unprompted review
Reply from Rapha
Hi Matt, thank you for your review. We appreciate your kinds words about the company. Thank you once again for your support and trust in our company. Regards Jessica
clothes repair
I didn't ask for clothes repair when I bought a few Rafa products, but I requested it for the first time this time I learned that Asia is not a service target, and that's very disappointing But I appreciate
March 10, 2026
Unprompted review
Reply from Rapha
Hello Seong, thank you for taking the time to share your feedback with us. I completely understand your disappointment that our repair service does not currently cover Asia. However, while we may not be able to offer direct repairs for the Asia region , we still encourage our customers to make use of our service, as even if repairs are not possible locally, we strive to provide alternative solutions such as vouchers or other customer support options that might be beneficial. Have a great day! Best regards, Magnus
Awesome customer service
Awesome customer service. Among the few places I know of where the CEO reaches out to follow up!
February 18, 2026
Unprompted review
Reply from Rapha
Hello Jim, we are thrilled to hear that your experience with our customer service has been positive. At Rapha, we pride ourselves on delivering exceptional service at every level, and it’s incredibly rewarding to know that our efforts have met your expectations. Thanks once again, for your kind words and for being a part of the Rapha family. Kind regards, Jo
I mistakenly ordered large biking…
I mistakenly ordered large biking pants, but changed the order within 10 minutes to an XL. They shipped the L and I spent almost 3 weeks, several hours a week either emailing or talking to customer service to change the order. This was a gift, and my son-in-law received the L nevertheless. He also tried many times to return the product to no avail. He is now stuck with the Large order (even dealing with the company for an exchange himself) which he cannot fit into comfortably and will never deal with the company again. Awful experience!
December 10, 2025
Unprompted review
Reply from Rapha
Hello Pamela, thank you very much for taking the time to leave your review. I truly appreciate your feedback and am here to help you in any way I can. While our policy doesn't allow changes to the items in your order once placed, this approach helps us ensure fast and accurate processing for all our customers.
In your case, the best solution would be to cancel the original order by filling out the order amendment form on our website. This way, you can promptly place a new order with the correct size or specifications. If the order has already been processed or shipped, returning the item and placing a new order will be the smoothest option.
I understand returning the item yourself may be a bit inconvenient, but this policy is designed to protect your personal data and keep all transactions safe and secure. Rest assured, our team is here to support you through this process every step of the way.
If you decide to proceed with the return, please feel free to contact our customer service team via our Help Centre. We will gladly guide you through the return process. Just remember to keep the item unused with the original tags attached so we can process your return and refund smoothly.
Thank you so much for your understanding and patience. We value you as a customer and look forward to assisting you! Kind regards, Jo
Order website is very easy to use.
March 6, 2026
Unprompted review
Reply from Rapha
Hello James, thank you for taking the time to share your review with us. It is wonderful to hear that you found our website easy to use and navigate. We put a lot of effort into designing the site to ensure a smooth and intuitive user experience for all our customers. Thanks again for your kind words and support! Kind regards, Jo
Great customer service
Great customer service. The help I received on specific sizing questions was hugely helpful.
March 4, 2026
Unprompted review
Reply from Rapha
Hello Will, Thank you so much for taking the time to leave us such a wonderful review! We are delighted to hear that you had a positive experience with our customer service team, and are glad that our team was able to guide you effectively through the sizing to ensure you felt confident with your purchase. Thanks again for your support and for choosing Rapha. We look forward to serving you again soon! Kind regards, Jo
Fully committed team
Fully committed team. Always focused on customer well-being, presenting solutions to any problems that may arise.
However, I suggest Rapha to change the delivery agent for the orders/repairs
March 2, 2026
Unprompted review
Reply from Rapha
Hello Nuno, it’s great to hear that you have had a positive experience with our customer service team. We always strive to provide the best support possible and it’s wonderful to know that our team has been able to assist you effectively with your issues. We also appreciate your feedback about our delivery partners and value your comments. We’ll share your concerns with the team managing deliveries to improve our service. Thank you for your kind words and for choosing our services. Kind regards, Jo
I love the replacement/repair program
I love the replacement/repair program. It makes me feel confident that when I buy an item from Rapha, they are made with quality. It will be done right or they will fix it. It has kept me a Rapha cycling faithful for almost a decade.
February 26, 2026
Unprompted review
Reply from Rapha
Hello Franklin, it's great to hear that you value our repair program for crash damage. The goal of this program is to extend the lifespan of your products, so you can keep enjoying them even after experiencing a crash. Additionally, we stand behind the quality of our products, which is why we also provide replacements for faulty items. This means that if you ever encounter any manufacturing defects , you can have peace of mind knowing that we will make it right. Thanks again for taking the time to share your review with us. We truly appreciate your feedback as it helps us continue to improve our services and provide the best experience possible. Best regards, Magnus
Top class customer service
Dealt with the customer service. Very satisfied with their strong responsiveness, proposed solution, and professionalism. I truly recommend.
February 27, 2026
Unprompted review
Reply from Rapha
Hi There Pierre, thanks for your review. I am glad to hear you are satisfied with the solution. We always strive to provide the best possible service and support to our customers, so it’s great to know that we met your expectations. Thank you once again for taking the time to share your thoughts! Regards Jessica
Reply from Rapha
Hello, thank you for your review. We do offer free returns on our products to make the shopping experience as convenient and worry-free as possible. Thank you again for your support!
Really helpful service from Karl (at…
Really helpful service from Karl (at the weekend too!) and sorted the problem straight away
February 28, 2026
Unprompted review
Reply from Rapha
Hello Paul, it’s great to hear that Karl was really helpful and managed to resolve your issues right away. We always strive to provide prompt and effective support. I will definitely make sure to pass on your kind words to him. Best regards, Magnus
Reply from Rapha
Hi Jason, thanks for the review. I’m really glad to hear that your problem was resolved quickly and to your satisfaction. Our team always strives to provide efficient and effective support, so it’s great to know that we were able to assist you promptly. Regards Jessica
In my case
In my case, I feel they are efficient and very helpful to the customer.
February 27, 2026
Unprompted review
Reply from Rapha
Hello Joaquin, Im happy to hear that you have had positive experiences with our customer service team. We always strive to provide efficient and helpful support to all our customers, and it’s wonderful to know that we were able to assist you effectively with your issue. Have a great day! Best regards, Magnus
I have always been a fan of Rapha
I have always been a fan of Rapha outstanding quality and design
I have to admit I have been unfaithful to the brand lately but happy to say that Im back.
Attention to detail in their garments and fantastic customer services 10/10 from me
February 26, 2026
Unprompted review
Reply from Rapha
Hello Maria, thank you for taking the time to share your review with us. We are absolutely delighted to hear that you are happy with the quality and design of our products, as well as our customer service. It means a lot to us to know that you have returned to Rapha and continue to appreciate the attention to detail that goes into every garment. Thank you once again for your kind words and for being a part of the Rapha community. Kind regards, Jo
Very helpful customer service team.
February 25, 2026
Unprompted review
Reply from Rapha
Hello Andrew, thank you for taking the time to leave us a review. We are happy to hear that you had a helpful experience with our team. Providing excellent support and ensuring our customers feel valued and well-assisted is exactly what we strive for every day. Thanks again for your kind words and for choosing our services! Best regards, Magnus
10/10 Customer Service!
They got back to me within 24 hours of submitting my inquiry. They offered me a replacement pair of shoe's which was more than I was expecting. They're mailing them out to me for free. Best customer service in the industry!
February 26, 2026
Unprompted review
Reply from Rapha
Hello Greg, thank you very much for your review. It’s great to hear that our team was able to respond to your inquiry within 24 hours and offer you a replacement for your faulty shoes, ensuring that you receive a product that meets your expectations and quality standards. Thank you once again for your feedback and for choosing our brand. Kind regards, Jo
Ordered MEN'S PRO TEAM GORE-TEX…
Ordered MEN'S PRO TEAM GORE-TEX LIGHTWEIGHT RAIN JACKET medium in titan price was excellent snug fit as per the description and essential for the breathability, I suggest to get the best fit possible take the chest measurements whilst wearing your best kit and it should be perfect.
For safety I would recommend the lighter colours specially in murky conditions.
Customer service was very good, friendly had an order issue which was my fault dodgy email address which Harvey pointed iout haven’t come across many that would do that 5*
February 26, 2026
Unprompted review
Reply from Rapha
Hi Martin, thanks so much for taking the time to leave your review. I am delighted to hear that you are enjoying your new Gore Tex Jacket! It really is an excellent range known for its durability and comfort, so it’s great to know it’s meeting your expectations. Additionally, I’m very pleased to hear that you had a positive experience with our customer service team. We strive to provide helpful and friendly support to all our customers, and your kind words mean a lot to us. Thanks again for choosing us and for sharing your feedback! Regards Jessica
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