Honest review. I have been with Rapha since 2021. Spend a lot of bucks and gotten mostly nice and high quality clothes, always aiming for the pro team system. In general it’s been good quality tho... See more
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Why are you still selling gift cards? I've sent 3 emails a x 1 request for a callback. Your website states 'Using a Gift Card? Please contact our team at customer services to help redeem due to an o... See more
Company replied
I ordered from Rapha a few times, but unfortunately, I ran into some issues with delivery. One of the orders arrived with a hole in the box (w/ missing content) and another one was lot in the mail. Th... See more
Company replied
Rapha is my favourite company. Beside making practical and useful clothes for cycling, they stand out with a clear design mould and a good colour palette. On top of that, if anything goes wron... See more
Company replied
Company details
Written by the company
Our purpose is to inspire the world to live life by bike.
Contact info
4 Elthorne Rd, N19 4AG, London, United Kingdom
- www.rapha.cc
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered MEN'S PRO TEAM GORE-TEX…
Ordered MEN'S PRO TEAM GORE-TEX LIGHTWEIGHT RAIN JACKET medium in titan price was excellent snug fit as per the description and essential for the breathability, I suggest to get the best fit possible take the chest measurements whilst wearing your best kit and it should be perfect.
For safety I would recommend the lighter colours specially in murky conditions.
Customer service was very good, friendly had an order issue which was my fault dodgy email address which Harvey pointed iout haven’t come across many that would do that 5*
February 26, 2026
Unprompted review
Reply from Rapha
Hi Martin, thanks so much for taking the time to leave your review. I am delighted to hear that you are enjoying your new Gore Tex Jacket! It really is an excellent range known for its durability and comfort, so it’s great to know it’s meeting your expectations. Additionally, I’m very pleased to hear that you had a positive experience with our customer service team. We strive to provide helpful and friendly support to all our customers, and your kind words mean a lot to us. Thanks again for choosing us and for sharing your feedback! Regards Jessica
Excellent customer service overall
Excellent customer service overall, although the experience can be slightly inconsistent depending on the agent you speak with. If you’re fortunate enough to deal with Cai, you’re in very capable hands. He resolved my issue promptly and to my complete satisfaction.
We don’t always expect perfection, but we do expect a swift, understanding, and compassionate response when issues arise — and that’s exactly what I received.
February 24, 2026
Unprompted review
Reply from Rapha
Hi Matthew, thank you so much for taking the time to leave your review. It’s wonderful to hear that you received excellent customer service during your experience with us. We value feedback like yours as it helps us ensure we are consistently providing the best possible service to all our customers. I will definitely make sure to pass your kind comments onto Cai, who will be very pleased to know his efforts have made a positive impact. We look forward to serving you again soon! Regards Jessica
Rapha products and service.
I have bought Rapha products over the past 15 years, they have always been excellent quality: comfortable, good material and good zips. Recently bought a set of winter bib tights, unfortunately they were too small (my fault, ordered the wrong size). Sending the item back and buying a bigger size was no problem, the customer service was excellent. Would recommend.
February 27, 2026
Unprompted review
Reply from Rapha
Hello, thank you for your review. It’s wonderful to hear that you have been shopping with us for the last 15 years, which shows just how loyal and valued you are as a customer. We appreciate your continued trust and support throughout all these years. I’m also very glad to hear that you were able to purchase the correct size this time, as we understand how important it is to find the perfect fit for your needs. Thank you once again for being such a dedicated customer, and we look forward to serving you for many more years to come! Regards Jessica
Returns and customer service
Order process and delivery was quick; returns portal easy to use - I needed to contact customer services as the portal wasn't working initially due to changes but got a helpful response and all resolved now.
February 25, 2026
Unprompted review
Reply from Rapha
Hello Linda, thank you very much for taking the time to share your review with us. We are delighted to hear about your experience and are always striving to provide the best possible service to our valued customers.Once again, thank you for your kind words and support. Kind regards, Jo
Such a great company with a great…
Such a great company with a great product and a wonderful customer service team to go with it. Keep up the good work.
February 20, 2026
Unprompted review
Reply from Rapha
Hello Deej, thank you very much for taking the time to share your review with us. We appreciate your feedback and are delighted to hear about your positive experience with both our products and the service we provided. Your satisfaction is incredibly important to us, and it means a lot to know that we have met your expectations. Have a great day. Kind regards, Jo
Long delivery time and no updates
I placed an order with Rapha on February 10 and selected standard delivery, which was stated as 5 to 7 working days. Now, 15 days later, I am still waiting.
I have contacted Rapha several times, but there has been no real progress. According to DHL tracking, the parcel has not moved for the past 8 days, which is very frustrating.
I ordered the clothing for an upcoming training camp next week, assuming I was ordering well in advance. Unfortunately, it now seems very unlikely that I will receive it in time.
I expected better reliability and communication from a brand like Rapha. This experience has been disappointing.
February 25, 2026
Unprompted review
Reply from Rapha
Hi Kristian, thank you for your review. I am sorry to hear that your order took longer to arrive than you initially expected. I understand how frustrating delays can be, especially when you are eagerly awaiting your purchase.
I would like to clarify that our shipping times are calculated from the moment your order has been dispatched from our UK warehouse. Typically, deliveries should arrive within 5-7 working days under normal circumstances. However, please note that occasional delays can occur due to factors beyond our control. Upon reviewing the correspondence you had with our team, I can confirm that your order has been successfully delivered. If you are experiencing any issues with the delivery or if the package has not reached you as expected, please do not hesitate to contact the team again so they can investigate further and assist you promptly. Regards Jessica
Immediate and courteous response to a…
Immediate and courteous response to a problem I was experiencing with an online purchase.
Follow up and outcome was faultless and comprehensive.
I am extremely grateful for the professionalism and respect afforded to my request for assistance.
Many thanks.
Gary B - Australian customer.
February 23, 2026
Unprompted review
Reply from Rapha
Hello Gary, thank you for taking the time to share your positive experience with our customer service team. We appreciate your kind words and are delighted to hear that our response was immediate, courteous, and addressed your issue comprehensively. At Rapha, we strive to provide every customer with professional and respectful assistance, and it is incredibly rewarding to know that we met your expectations. Many thanks once again for your trust and for choosing Rapha. Kind regards, Jo
Not all service representatives are…
Not all service representatives are made equal but Cai always goes above and beyond to be as helpful as he/she can
February 25, 2026
Unprompted review
Reply from Rapha
Hello Nicholas, Thank you for sharing your positive experience with our team. We're glad Cai could assist you so well. I will pass on your kind words to Cai, as they truly motivate our team. At Rapha, we aim to provide excellent service, and your feedback means a lot. Have a great day! Kind regards, Jo
Great Customer Support
Customer support was quick to reach out and very proffesional. They were courteous and efficient in resolving my issues at checkout. Truly exemplary customer support at Rapha!
February 24, 2026
Unprompted review
Reply from Rapha
Hello Benjamin, it’s great to hear that our customer service team was quick and efficient in resolving your issue. We always strive to provide prompt and effective support to ensure our customers have a smooth and positive experience. Your feedback is very important to us as it helps us maintain high standards and continually improve our services. Have a great day! Kind regards, Jo
Always a wonderful customer experience…
Always a wonderful customer experience whenever dealing with the Rapha Customer Services Team.
They respond quickly and are tenacious in resolving issues.
Thanks again.
February 23, 2026
Unprompted review
Reply from Rapha
Hello John, it's really great to hear that our team has consistently been efficient and helpful in resolving any issues you've encountered. We always strive to provide the best support possible, so i'm happy to hear that our efforts have made a positive difference for you. Best regards, Magnus
“Rapha Gives a Damn” for its clients/Customers
Simon, the Customer Support Rep, understood my issue and quickly offered a solution that worked well for both me and frankly, for any business in a retail world.
February 23, 2026
Unprompted review
Reply from Rapha
Hi Ted, thank you for your review. I am glad to hear that Simon was able to assist you effectively during your recent interaction. Our team always strives to provide the best possible service, and it’s wonderful to know that Simon met your expectations. I will make sure to pass your kind comments directly onto him, as positive feedback like yours is very motivating and greatly appreciated by our staff. Thank you once again for your thoughtful review. Regards Jessica
Carol and Lauren were superb
Carol and Lauren were superb. It couldn't have been more personalised with phone calls and emails, totally focused on helping me out and appreciating that it was a faff for me. They were open and honest about where Rapha were struggling to offer the service they'd want to. No corporate BS... just dedicated support to helping me out. Really unusual these days. The closest I've found to this lately was American Express - but that wasn't as good as this. This feels more like the service you'd get from an independent business or a great concierge in a hotel. Top marks.
February 23, 2026
Unprompted review
Reply from Rapha
HI Luke, thank you for your kinds words. It means a lot to us to hear that you had a great experience with our team. I will make sure that your thoughtful comments are passed on to both Carol and Lauren, as I am sure they will be delighted to know their efforts were appreciated. Thank you once again for taking the time to share your experience with us. Regards Jessica
Very friendly
Best customer service I’ve had. Thank you very much for helping me with my problem and solve it very fast and smooth. The gesture with the replacement is very much appreciated and communication was very friendly. Thank you again and have a good day!
February 20, 2026
Unprompted review
Reply from Rapha
Hello and thank you for taking the time to share your feedback with us. It’s great to hear that we were able to resolve your issue promptly and that the replacement has been sent out without any complications. We strive to provide excellent service to all our customers, and it’s always rewarding to know when we meet or even exceed your expectations. Have a great day! Kind regards, Jo
Rapha is my favourite company
Rapha is my favourite company.
Beside making practical and useful clothes for cycling, they stand out with a clear design mould and a good colour palette.
On top of that, if anything goes wrong - including because of the cyclists’ fall! - they have one of the most customer-facing CS teams ever.
There can be issues with the speed of response, the time of their repairs (six weeks) and sometimes the information and names of products on the website.
February 23, 2026
Unprompted review
Reply from Rapha
Hi Szymon, thank you for your review. It means a lot to our entire team to hear that we are your favourite company. We strive every day to provide the best possible service and products to our customers, and knowing that our efforts have made a positive impression on you is rewarding. We are committed to maintaining the high standards that earned your trust and loyalty, and we will continue working hard to exceed your expectations in the future. Once again, thank you for your kind words, Szymon. We look forward to serving you for many years to come! Regards Jessica
What I like most about them is that…
What I like most about them is that unlike the other high-end makers, Rapha makes outstanding offers two or three times a year.
Whilst the others say quite a lot about cycling community, challenges, tributes and stuff (which is not bad at all) and apply no significant discounts, Rapha is very focused on supporting bikers with more than reasonable deals.
I love their gore-tex jackets very much. I believe Rapha is one step beyond in this field.
Little tip. This is very personal.
Please add more and bolder colours to your bibs section: white, olive, brown...I guess some will appreciate this!!!
February 20, 2026
Unprompted review
Reply from Rapha
Hello Carlos, thank you for taking the time to share your positive feedback with us. It’s wonderful to hear that you appreciate our sales and promotions, especially since we strive to offer valuable deals that support our cycling community throughout the year. Also thank you for your suggestion about adding more and bolder colors to our bib shorts collection. Were always happy to hear what our customers think and will certainly pass your ideas on to our product team. Once again, thank you for your kind words and constructive suggestions. Have a great day! Best regards, Magnus
Free returns
I had some questions about my refund and they clarified and returned my full amount. No surprises. Thanks for having free shipping and free returns.
February 18, 2026
Unprompted review
Reply from Rapha
Hello Ozzy, thank you very much for taking the time to leave your review. We are happy to hear that our customer service team was able to clarify the amount refunded for your return. Our goal is always to provide clear and transparent communication to ensure our customers feel confident and informed throughout the return process. Have a great day! best regards, Magnus
The Customer service team really listen…
The Customer service team really listen to customers. Excellent service
February 11, 2026
Unprompted review
Reply from Rapha
Hello Graeme, Thank you for your feedback. We always strive to provide the highest level of service to all our customers, and it’s great to hear that we were able to meet your expectations. Wishing you a wonderful day ahead! Kind regards, Jo
Rapha simply the best
Amazing service and quality from the best cycling clothing manufacturer.
I have always found their customer service to be swift, reliable, friendly and quick to resolute any problem.
February 15, 2026
Unprompted review
Reply from Rapha
Hello Gary, thank you very much for taking the time to share your feedback with us. We always strive to deliver the highest quality in all aspects of our service and products, so it is rewarding to hear that we were able to meet your expectations. Wishing you a wonderful day ahead! Kind regards, Jo
Bad product quality, bad customer service
Bad product quality, bought some bike pants, but they were not at all water repellant, not very comfortable material. And extremely expensive for quality! Extremely short return period, customer service unhelpful.
January 20, 2026
Unprompted review
Reply from Rapha
Hello Cristina, Thank you for taking the time to share your feedback with us. We are sorry to hear that the bike pants you purchased did not meet your expectations. After reviewing your case, I see that you have already been in contact with a member of our customer service team. They clarified that the specific bike pants you bought are not marketed or advertised as waterproof or water-repellent on our product page. This is why they may not provide the level of water resistance you were expecting during your rides.
Regarding the material comfort, we are sorry to hear that you found the fabric less comfortable than you had hoped. At Rapha, we continuously strive to select and develop high-quality fabrics that offer the best balance between performance, durability, and comfort. However, we recognize that comfort can be a very personal experience and can vary greatly from customer to customer depending on preferences and fit.
If you have any additional questions, concerns, or feedback, please do not hesitate to reach out directly by responding to my colleague’s email or contacting our customer service team again. Have a great day! Kind regards, Jo
Peronable and Professional Support Team
The customer support professionals at Rapha were friendly and courteous when I've had some construction quality issues with Rapha clothing. After multiple touchpoints, each one was responsive and helpful like a good friend. I have used Rapha gear for 19+ years and have found it to be better than any other cycling brand for comfort and build quality (still use gear purchased in 2010!) and with recent issues that need repair, the team has exceeded expectations. Well done.
February 11, 2026
Unprompted review
Reply from Rapha
Hello SV, thank you so much for taking the time to share your review with us. It’s lovely to hear that you find our responses friendly and approachable, as we always strive to provide a warm and helpful experience for every customer. Your kind words mean a lot to our team. We appreciate your support and look forward to assisting you again in the future. Regards Archibald
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