Rarefashion 

It's been well over 10 days since I returned a dress. When can I expect the money to be refunded or an email to be answered?

Order # 200122054

Hi

I have emailed rare london 4 times now with no response, i have paid for an item that i have yet to recieved. I am very dissapointed at the lack of customer service they have provided. This is my last resort before i have to take this further. Im hoping to get some sort of reply?!?!?

HERMES Ident number: 1102584467803281, and Reference: 200123591

I am a first time customer of rare - I really liked the dresses on the webpage and bought a nice dress for my Christmas party which is THIS Friday - I PAID for next day delivery (to be delivered on Saturday) and the dress is still yet to show - I am now extremely alarmed after having read the comments below that I will not receive what I paid for in time - I'm extremely disappointed and will not be using this company again. If you cannot ensure you can deliver next day you should not be offering the service to your customers as it is a lie. I would like my dress to be sent first class and I would like to be refunded for paying first class seeing as though the service I have received is probably worse than standard delivery.

Shipment # 100091282 for Order # 200123785

Quite frankly, I am livid at the poor customer service of this company. I have waited over a month for my purchase to arrive, NOTHING! I have issued multiple complaints to both the company, as well as Royal Mail. I have never experienced such a low level of service or professionalism. After my multiple complaints, still no reply on whether or not I will ever receive my purchase. On the company's website, my order is registered under "COMPLETE". If you contact the mail service, their records prove otherwise. ORDER #200116396. If I could, I would issue this company negative five stars.

"XX",
Livid Customer

Absolutely shocking service. Ordered a dress. Looked like a cheaper version of what it looked like on there website. Sent back for a refund and had nothing... So two emails later I am still waiting on a reply. Commented on an Instagram photo of theirs also asking how to get a refund and still no response!!! Order number was #200115759. Need something done ASAP!!!!! Never had any trouble like this before with an online clothing website!!

I am never using this company again - it's an absolute joke. They took 2 amounts of money out of my account, when I only done one order.
I have emailed 3 times in the past 2 weeks and no reply. So rude.
I can’t find a number for them, which obviously they do on purpose so people can’t ring up and complain

I am never using this company again, and will make sure none of my friends do as well

GIVE ME MY MONEY BACK

This company has to be the worst company to ever deal with. I've emailed them 4 times about the status of my order and no one has responded. I placed my order on June 15th (Order #200104686) and I received an email that the order was shipped on June 27th. 12 DAYS LATER! Their website states that all orders are processed in 3-4 days. NOT TRUE. It is now almost a month since I got the shipping email and almost 6 weeks since I placed my order and there is no way for me to track my package. Summer will be over by the time I receive the clothes. THIS COMPANY SHOULD NOT EXIST WITH SUCH POOR SERVICE. THIS IS ALMOST CRIMINAL FRAUD. WILL NOT SHOP HERE AGAIN. 0 STARS

I'm going to file a claim to get my MONEY BACK if I don't hear from Rare London this week. WHERE IS MY ORDER - Order #200104686?

HELP!

I ordered some last minute shopping for a hen do, received 2 parcels one of which was someone elses next day delivery order, I returned the clothes I didn't want and the other persons clothes the next day and emailed rare to say I wanted some form of compensation for the extra return postage costs as I had to send someone elses order back to them which increased the weight of my parcel, that was over a week ago, no reply and I have also received no email to confirm my returns have been received even though they were signed for on the 14.07.14. This company really need to up their game I've never known of an online company be so bad at communicating with its customers and reading these reviews along with my bad experience (even though the dress I kept was beautiful) would make me wary to order from rare ever again!

order no: 200107663

I placed an order on 9th July and have yet to receive a confirmation email that my order has been received. The money has been taken from my account yet is showing as processing on my rare login page. Going by the 3-5 working day delivery my order is due to arrive tomorrow 16th July at the latest. I have sent 2 emails asking if you have received my order and if it has been sent but have had no reply? So far I have not been happy with service from Rare London as a first time customer and does not fill me with confidence to buy from Rare again.

I would much appreciate a reply on the status of my order.

Emma Lines

I am so frustrated and disgusted at the poor customer care service at RARE LONDON.

I ordered a dress on the 24th june 2014. the money has been taken out of my account. I received an email from Rare regrding my parcel and tht the courier company needs an address to deliver it to. I have since sent my details and had no reply back with a further 3 emails not being answered!
my order number is 200105837
can you PLEASE get back to me!

We ordered three dresses a week ago, still have no dispatch confirmation, and no replies to any emails.
Just read the rest of the reviews on this site, can't believe how bad the customer service is

Somebody get back to us, at least let us know when we're getting our order sent out!
Order Number #200107330

I have emailed them 3X regarding a faulty jumpsuit that I have for a wedding next WEEK to which I still have no reply!!!!! So angry, disgusting company you should be ashamed!!!

First order received Wednesday 2nd July ... One of the items was incorrect and I have emailed customer service on 3 occasions to find out why and also if the correct item is still in stock so I can exchange!! No reply! This is extremely poor service and I am reluctant to shop with Rare London again

i have just read all the reviews for Rare on this website and I am disgusted. I too have ordered from Rare weeks ago with the promise that the jumpsuit I ordered for my daughter's birthday party would be delivered in 4 to 5 working days, It has been weeks now and we still have no jumpsuit, her birthday party has come and gone and we had to buy a dress from another online website who luckily delivered the next day or she would have had nothing to wear thanks to Rare. We have emailed you on a number of occasions and not once have you replied! I think it is disgusting that you can take people's money and then leave them with nothing, no one has the right to do that,so tomorrow I am contacting Trading Standards and I will tell them about all the people you have taken money from and treated so badly and I hope everyone else will contact Trading Standards too and hopefully Rare will not be allowed to treat people in such a bad way.

order no: 200104866

I have returned my order for a return and exchange going 3 weeks now and yet I have not received any mail saying your team are processing it and it has been despatched to you. can you refund all my money I do not want an exchange anymore, because the outing I want to wear the skirt too was two weeks ago. I had to go last minute shopping.

Also, can you guys have the courtesy of replying, your customer service is soooo poor I am never shopping here again, REFUND MY MONEY!

Thanks

: Rare London: Shipment # 100077785 for Order # 200105772

dESPITE TWO EMAILS CHASING MY REFUND I AM STILL WAITING FOR AN EMAIL RESPONSE !! I POSTED MY PARCEL BACK FOR A REFUND ON 19TH, THEY SIGNED FOR IT ON 20TH JUNE AND STILL WAITING FO MY MONEY AND REFUND!! NO TELEPHONE TO CALL THEM SO ALL I CAN DO IS EMAIL AND VERY FRUSTRATING AS THEY DONT RESPOND!! WORST EXPERIENACE EVER...PLEASE CAN SOMEONE TELL ME WHAT BEST TO DO NOW AS I AM OUT OF POCKET AND WAITING FOR MY REFUND !!!

Placed 2 orders on tues 24th June, the money has disappeared from my account yet I still have had no email confirmation of order, even after contacting them twice through their website. You really need to set up a customer services phone number. I will be less inclined to order from rare in the future due to such terrible communication! Please respond and give me details about my orders!!!

I order a dress two weeks ago. The money has been taken from my account. I have yet to receive the item. I have attempted to contact you via your online contact form but as yet have had no response. No contact number available so no idea what to do next!

Placed order and still waiting for tracking number, need the dress for my birthday party, but will now have to go through the stress of high street shopping. I don't mind you haven't dispatched the parcels but after 2 messages you should Atleast have the courtesy to respond, customer service 101!!!
Never again

I contacted Rare after receiving a beautiful jumpsuit only to find there is a pen mark at the back of it.
After sending two emails I still have yet to hear a response.
I have also sent back an item, which I hope that they handle this refund much better than and provide me with a good cutsomer service.

I have always been a fan of this brand and constantly browsing online, until i finally made my first purchase and now i am just very disappointed.
.