Rarefashion 

They obviously care a lot more about what everyone thinks of the company rather then actually helping people as the only way they email you back is if you write something on here and if you email them directly you get no reply!
I sent back two dresses a week ago today, orders #100003838 and #100003588, first class recorded delivery (as they requested). I also sent them pictures of my proof of posting yesterday and yet they still haven't put the money back into my account!
I'm no postman but it doesn't take something this long to be delivered first class recorded - I sent something else back to a different company using a second class pre-paid posting that they provide and that's there safe and sound and my refund is currently being processed for that so how its taking longer for this to be sorted out is a mystery to me!
£90 is a lot of money to be losing out on and they have obviously received the dressed so I don't understand why they wont just GIVE ME A REFUND!
There's no point ordering anything from this website because if there's a chance you will need a refund it's a lot more hassle than its worth.

I contacted the company regarding a refund on a dress I sent back via Royal Mail recorded delivery. It's been 2 weeks and I still have no refund or am any closer to the issue being resolved! I have emailed photo evidence of postage receipts and have had no further response off the company. Absolutely disgusted- will never buy from rare again!!!
Order number 200134916.

I purchased two items for rare and one item was awful, it was too big, to long and didn't look like the image. I have emailed twice and I have completed the request for contact details on rare'so website still no reply

No refund awful service!!!

I ordered a blue dress and a nice leather look biker jacket, and after waiting longer than expected the dress arrived but a crappy quality gold bomber jacket arrived. I instantly sent it back to get the right item but I have received no reply or email 2 weeks later!! If I do not hear anything soon I will go down the legal route as it appears to be my only option left. It needs sorting ASAP. Shocked at the awful service for what appears to be a reputable business online. Avoid if possible. Order No #200133623 (placed on 30 January 2015) Tracking No 9608837467800688

I have emailed them so many times in the past week. I just wanted to say that my order has been sent to the wrong address and I wanted to re direct it to the correct one. I've tried every source. No clue how to get in touch with them. Please tell me where my order is and help me send it to the correct address.
Order number 200134360

Iv been emailing them for days no and have had no RESPONCE and I haven't even heard anything out my refund, ridiculous!
Order number 200135462

I returned a parcel containing 2 dresses (order 200131263) at 11:05am on 31.01.15. STILL havent had a refund or heard anything from rare fashion. At the same time i returned a parcel to Missguided. Received an email from them on 02.02.15 to say the have received it and the money was in my account on the 4th!!!!! Why is it taking so long and why have i sent 7 emails and still not had a reply??? I am getting severely mad now and will email and email and email until i get my money back!

I ordered a dress wasn't keen and sent back recorded delivery I'm still awaiting to recover my refund and confirmation its been received this is horrendous customer service! I will NOT be using them again!!
Return number: 100003804

Lauren kenny

I had the same experience as Laura. I ordered four dresses which I was very impressed with great value for money the items were too large so I returned the items on the 3 feb 15 by recorded delivery which cost approx £6.50 and I have proof of signature at destination. I wanted a refund for three dresses and an exchange for a dress that I wanted to keep in a smaller size. I have not received an email saying that they have the items back or any sign of the exchange or a refund!! I have emailed the company three times but still no reply !! My order number is 200133652. I am so disappointed as I loved the clothes and thought that this could be a company that I would buy from regularly I can't believe the customer service is so poor. I am going to have to wait email again and if no reply seek compensation

I sent back my order recorded delivery and have proof they have received my parcel and I haven't had an email or confirmation for my refund! I've emailed them 3 times and no reply!! I still have no refund and have been waiting 3 weeks!! Absolutely ridiculous. Order number 200131590

I never refused it. After emailing you and then Interlink express about ten times. I emailed dpd who then emailed me for a number tm to call aramex about my package. when I called aramex they told me my package was being held by customs because of duty fees. I called about ten time because I thought they was a fraudulent company because I order from the, UK all the time and almost all the time my package is over 200 and I never once had to pay duty fees. I emailed you guys about it and I never got a response. I had to pay a additional 86 dollars on top of the 440 that I spent in your store. I thought that was very unfair. and quiet honestly the only reason I paid the money was because I was afraid you guys would take forever in refunding me my money. not ever again. very disappointed in your customer service. I give you not even one star. 30218912091

It's so frustrating when I emailed rare london 4 times. To get no reply. My paypal automatically defaulted my old address, I called paypal and they told me to call the merchant. No answer from anyone. Now today I get a email stating the parcel has dispatched, and guess where to my old address. I can't stand this company already. Why no phone number. I don't know how things are run in the UK but seriously, in the USA we at least speak to live people. I hope to hear a response soon. Order number 200199985

I sent an item back first 1st recorded delivery. As I didn't hear back I sent 2 emails to your customer service team but no reply. I just wondered if you could help with what's going on please. Much appreciated.
Order number...200219343

The most unprofessional and rude customer service i have ever come across, never received my order. had to contact customer service several times just to get one BLUNT unhelpful reply, three weeks later i am still waiting for a refund! will never be ordering from here again.

Shipment #100095167 for Order #200131296

I sent items back for a return, sent via tracked delivery - it has been delivered days ago. I contacted Rare via email / contact form. Still no reply or acknowledgement of my return.

I WANT MY REFUND.. I will not give up, I will haunt Rare all over social media - AS THEY DON'T EVEN HAVE A CONTACT NUMBER.

I have proof my delivery was returned.. I'm now looking into my consumer rights and contacting the appropriate people as Rare do not want to respond to me and issue me my money back.

I'm kicking myself for not checking their horrendous review score before ordering. Never again!!!

I had purchased 2 items from the website and proceeded to pay using Paypal. the screen poPped up and allowed me to log on to my Paypal account. When the payment was successful the tab instructed me to return to the merchandisers website to continue shopping, which I did.
after a while I had noticed I had not received a conformation email, I checked my account and the money had been debited from my account. I contacted customer service by email, since there was no telephone number, however 2 weeks in and i have NO reply from the company. NO delivery of my items and NO refund of my money. VERY POOR SERVICE!!!!

I sent back one of the items I had ordered and after 2 weeks no refund or confirmation! It's now been almost a month and nothing at all! Why is there no phone number to contact customer services???
My order number is 200124973

I received my package today and didn't get on of my items. As I'm going in holiday in two days it is very inconvenient. Without a telephone number to call and just an email, which I haven't had a reply to, I don't know what to do with the money Ive lost. Can anyone help me?

Order number: 200128789

My items were delivered to backs to rare (from order #200125166) on 12/12/14 via special delivery and I have yet to receive a refund or a response to the 3 emails I have sent to customer service and there is no contact number to actually speak to someone about the issue.

Loved the website, loved the items. Prices reasonable. But my next day delivery was not received and now after contacting them three times twice by email and once through there website contact form i have heard nothing. With no option to phone them. I can do nothing. No items which I really wanted and now no money.