Rarefashion 

Ordered last Wednesday got an email with Hermes tracking on Thursday but nothing been updated since don't know where my dress is and no reply from customer services! Shocking #200149244

edited to say in response to the company comment below....they delivered the wrong dress, in the wrong size and the wrong colour!!!!

I received a dress that I would like to return and I did not receive a returns slip.

Although I have sent two emails twice now since the 6/5/15 I have not received a reply

Order number 200144283.

Very disappointed.

Hi,
I made an order yesterday (Friday, 8th May) for weekend delivery well before 7pm. I havent recieved any tracking information for my delivery. I have tried to contact Rare london many times and have recieved no reponse. I would like to know where my delivery i and when it is going to be delivered.Aboslutely poor service. Could I please get something done. My order number: 200145849.

This is so strange that you reply to public reviews on a random website yet can't manage to reply to your customers personal emails!! Yet again I am another customer waiting on a refund....I have sent 2 emails now and had no reply to either....so frustrating!!!! Please tell me whether my refund has been processed!!!

I ordered four dresses on 12th April, received them on 14th. I sent three of the dresses back for a refund on 18th and have tracked to see if they were signed for and they were on the 20th. Having emailed to ask why they have not confirmed this and given me my refund for the dresses I am STILL waiting. I have sent three emails now and just receive automated responses every single time saying I will be contacted in 72 hours, which has never happened.

Never order from Rare they are terrible.
I need my money back and am so disappointed.

A month ago I ordered a dress and a playsuit.
The order arrived a few days later, no problem since I live in Belgium.

The order id is #200141441.

The dress was perfect, a bit short but no problem.
The playsuit was a bit to small and I wanted to exchange it with a size bigger. But then the horrible nightmare started!!!
I asked the customer service how it worked and they answered very quickly.
I followed the steps.
So I posted the package with track and trace option at my BPost. (The national postal service from Belgium.)
The package was sent 11 april and 14 april it was delivered at Rare London.
But until now, 3 weeks later, I still haven't heard anything from them!
I have sent them various e-mails and I have left comments on my personal page. No answer!!!

I ordered a dress for my graduation ball. I live in New Zealand. After ordering, I did not receive an email confirmation with a tracking number as stated, and didn't know where my dress was or when it was sent.

After days turned into months, I emailed them furiously numerous times asking where my dress is. When I finally did get a reply with a tracking number, I had found that my dress was burnt and destroyed at customs before it even left the UK, due to Rare London including a free gift or and aerosol can.

Why? I don't know but everyone knows you cannot send flammable goods. They 'Rare'ly replied to my emails, and when they did they had nothing really to say.

Thinking I was smart for buying a dress for my grad ball in months in advance, I ended up buying a dress the day before my graduation, as my extreme last resort.

Very very disappointed and appalled that they can provide this kind of customer service to ANYONE. I DO NOT RECOMMEND, go somewhere else.

I ordered a dress on Monday for next day delivery needing the dress for Friday and it has still not came and it is now Thursday. I have cancelled all my plans for the week so far so that I can stay home for the delivery. I have also emailed the company three times and received no replies or no order confirmation information despite receiving an email from PayPal to say that the money has came out of my account? The dress is needed for a wedding and without receiving any word about the progress of the delivery I now have such short notice to buy a new outfit. Absolutely atrocious service.

I'm trying to purchase an item and have submitted an inquiry through your contact form. I would like to know if this item will be back in stock:
Snakeskin Printed Duster Kimono (Product Code: MO0119)

My Mum purchased the 'NAVY SPLIT SHOULDER MAXI DRESS' for my prom from Rare and payed for next day delivery. I did this on Sunday so expected it to arrive on Tuesday (next working day) however it is FRIDAY and my dress has NOT arrived. I am very disappointed and if this is not so sorted I will definitely not be buying from Rare again. Once my dress arrives I will be emailing and I expect at least a refund for postage. Not a happy customer at all and wondering if Rare is a scam site.

Soooo this isn't a review but since you don't seem to reply to emails, (I've sent a few) can you tell me if your company will be getting the black sequin flapper dress back in stock before the 20th of April? Any help appreciated thanks.

I've actually encounter several problems with rarelondon. I places my first ever order after my friend bought an amazing dress, I was going out that week so I placed an order for two dresses. That order ran smoothly, I paid for next day delivery and it came straight away next day. However, the dresses didn't suit me so I didn't waste any time and went straight to the post office to return them. I did as the invoice instructed by sending it off as Royal Mail 1st recorded delivery. This was on the 31st march 2015. My parcel did reach the warehouse on the 1st April 2015 and had been signed for. However, I didn't recieved an email confirming that the rare warehouse had received my parcel, nor did I get an email stating that I would receive a refund. It is now 11th April 2015 and still yet after mailing TWICE and calling numerous amount of times I am STILL awaiting a refund.

ORDER NO: 200141438

My second instance had been ordering over the Easter holidays. Yes I understand that there are bank holidays public holidays and what not, however leaving next day delivery as an option when the item comes at standard delivery is an error. You mislead customers like me into thinking that I would receive my parcel the next working day. I did get that issue resolved as I received a postage refund. But I will be returning the dress, since I no longer need it. After this review I hope once you have received my parcel you do not do what you have for my first order and refund me straight away.

ORDER NO: 200142100

Ordered the black sequin flapper dress last week, as need it for an event in 2 weeks time, was wondering why it hadn't arrived, until I received an email yesterday stating my account was been refunded the price of dress and shipping but no explanation as to why I wouldn't be receiving the dress. Some type of explanation would be nice! Also no refunds received either. Receipt number is
5112-5921-3386-9255

Order number 200142614
So.here I am again trying to make contact with Rare.the last message I received from you was to tell me you would be re delivering my dress to my new address.what a joke.that was probably nearly 2 weeks ago and still no dress or contact from you.i am past caring about the dress but i am expecting a full refund asap.

Rare London has really nice things but unfortunately their customer service is HORRIBLE. I ordered a dress & since I'm from the U.S I got charged an extra 29.87 on top of my purchase..however when I got my order the packaging said it came directly from New York. Not really sure why I'm paying for International shipping... so I tried to contact RARE LONDON to clear up a few of my questions & confusion AND..they never responded. THERE is NO OTHER WAY to reach this company except through email (&THEY NEVER RESPOND). In my opinion that is not professional ...& it sucks. They have so many nice things that I would love to buy..but why should I spend my money at a company that is inconsiderate ..and clearly not customer friendly (based off all these other horrible reviews). Rare London would be in my top favs ..but I can't trust this company with my money...refunds...shipping..nothing.Also having to mention, this site is the only place they will email you back on (terrible..not even their own website)!!! How I wish this company would have worked for me...I would have had no problem spending so much of my money at this place due to their pretty clothing. Rare London I want to love you so bad, but unfortunately I cannot do it due to how you guys treat customers.

I recently purchased two dresses and they arrived quickly- however I sent one back (and paid around £5 for postage) on the 11th March 2015, it is now the 24th March. I have emailed numerous times and have been ignored every single time. I haven't received confirmation that they have received my item. Terrible service and am waiting for £15 refund.
It's a shame because I would have bought from them again as the dresses are lovely.
Order number 200137142

I sent a dress back on the 07/03/15 and paid £8 for special delivery. I checked online with the post office and this got delivered to them on the 09/03/15 and yet i have still not received an email or a refund for this and it is now 20/03/15. I have emailed numerous times and tried calling over and over again and have been ignored every single time. This is the first and last time i will be ordering from Rare London I think its disgusting how they can't even acknowledge their customers, i understand refunds can sometimes take a while but I have never had no much hassle from trying to return a dress in all my life. Order number is 200137464.

Ordered two of the same dress, was very happy with quality and speed of delivery. However, unimpressed by customer service regarding attempting to return the one un-needed dress. Sent dress back first class recorded delivery as requested on 27/2/15(put wrong date previously!) Would have expected it to have arrived in the warehouse by now, but wouldn't know due to lack of correspondence or email confirmation! Still have not received refund or any idea of when one might occur. Poor service in relation to similar companies. Order number #200136369

Rare fashion has once again failed me, they sent a partial refund of the item that was not available, what about the skirt I sent back to your warehouse? You have not sent me a refund for that. If I do not get a reply on that issue, i shall be taking this issue to my lawyer. order numbered: #200135667

I ordered a dress on the 20th of february and recieved it in the 21st but had been sent the wrong size so i returned the dress on the 24th and have still not recieved a refund, i also had to buy the same dress which came just in time for my party but am still £70 odd down as no money has been returned, have emailed several time witb no replies!! Order no 200136436