One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
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Review summary
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I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service. Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, w... See more
Company replied
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
905 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Ordered a dress advertised as Non-Sheer…
Ordered a dress advertised as Non-Sheer and it was see through. For a $300+ dress you would think the quality would be better. The fit was great but the dress felt like a pool cover up that you could get at Target. I went to return the dress and it would cost $160 to return to the UK. Do not waste your money.
June 11, 2025
Unprompted review
Shameful Quality
I bought the Beliza dress for a wedding and unfortunately I was really let down with the quality of the dress. I would expect this quality from boohoo or similar brands but not of a company charging hundreds of pounds for their dresses.
They are single lined, cheap material which pulled before I could even wear it. The seams are all puckered along each side which just shows what poor craftsmanship is put into the clothing pieces. A far cry from the high quality that this brand claims.
Despite this I decided to wear the dress anyway as I had nothing else to wear to my friends wedding. Approximately 5 hours into the wedding the strap broke, which left me at risk of exposure during a formal event. I had to resort to pinning the strap with a safety pin for the remainder of the evening.
After inspecting the dress following that single disastrous wear, I found multiple areas where the material had pulled, and the stitch work throughout the dress is appalling. A garment becoming faulty within five hours of wear is unacceptable and renders it legally faulty.
After the event I contacted Rat & Boa's customer care email and I was replied to by Shannon who was very helpful and in this case I was granted a full refund quickly.
If you are looking for a quality piece of clothing you can wear time and time again, look elsewhere. You will not find it at Rat and Boa.
June 10, 2025
Unprompted review
I absolutely loved everything I ordered…
I absolutely loved everything I ordered from Rat and Boa. I ended up making a second order of other items. The style and fit were great and perfect for the occasions I needed them for. The materials are light and airy and I love that most of them are sustainable blends.
May 4, 2025
Unprompted review
Awful Quality and Terrible Customer Service
Could not believe how awful the quality of the dress was for £160. I sent the dress back and they are claiming not to have received it. All communication goes through email and no one responds until at least 24 hours have passed. DO NOT BUY FROM THIS COMPANH!
June 5, 2025
Unprompted review
Scam AVOID this company -Cheap over priced dress that they are refusing to organise a return for
Spent £225 for a cheap flimsy dress. No option on the system to return, emailed MULTIPLE times to get the return label and still don't have it, will miss the return window as a result
June 2, 2025
Unprompted review
Reply from Rat & Boa
We’re really sorry to hear about your experience and understand how frustrating this must have been.
All return labels can be generated through our online returns portal, but we’re sorry if this wasn’t clear at the time or if there were any issues accessing it. As this was some weeks ago, we hope it’s now been resolved for you — but if not, please don’t hesitate to contact us at customercare@ratandboa.com so we can assist you as a priority.
Thank you for sharing your feedback — it helps us continue to improve our service.
Rat & Boa has the worst customer…
Rat & Boa has the worst customer service that we have ever experienced. My daughter ordered a dress for the prom and it didn’t fit right so we sent it back quickly with the tags on..
A few weeks later the dress appeared back at our door because Rat & Boa claimed that we cut the strings on the dress- TOTAL BS!!!! Why would we cut the strings and keep the tags on??!!! We will be disputing this charge with our credit card company and plan to warn others about this awful company.
May 29, 2025
Unprompted review
Scam
Scam. Ordered internationally and now they tell me that the free return is not free, but that a large percentage is not refunded because of tax duties. Nothing in their return policy states that. Don't order from them.
May 28, 2025
Unprompted review
Reply from Rat & Boa
Hi Anna,
Thank you so much for reaching out to us.
We completely understand how confusing international orders and returns can sometimes feel, so we really appreciate the chance to clarify a few details.
While we do offer free shipping on certain orders, returns are currently not covered by us — and this is outlined on our website. If you've seen anything that suggests otherwise, please do let us know, as we’d love to take a closer look.
In terms of duties and taxes, these are calculated once you’ve entered your shipping address at checkout, and they’re shown clearly before you complete your purchase. These fees are set and collected by your country’s customs authority, not by Rat & Boa, and we don’t retain any portion of them. As such, we’re unable to cancel or refund these charges, though in many cases, they can be reclaimed directly through your local customs office.
We also have a helpful section on our website that explains how customs and duties work. That information is kept separate from our returns policy.
If you'd like support in navigating the reclaim process, we’d be more than happy to help however we can — just drop us a line.
Warmest wishes,
The Rat & Boa Team
Horrible experience
Horrible experience. Decided to return an item by my national courier (located in Europe) to their Netherlands warehouse for POSTNL to tell me the address is a FRAUD!! My package is apparently lost, Rat and boa wont reply to me on email, don’t care about my negative experience/dont try to help or refund my money and theres no way to know about it! Also the quality is horrible for the price, looks like shein
May 28, 2025
Unprompted review
Reply from Rat & Boa
We’re so sorry to read about your experience — we completely understand how frustrating this must have been for you.
Our Netherlands warehouse is valid and regularly used for EU returns, so we’re sorry for any confusion caused during the process.
Thank you for taking the time to share your feedback — we’re always working to improve both our products and our service.
Really helpful communication from…
Really helpful communication from Shannon via WhatsApp customer support helping me navigate a few returns where I needed a different size quickly but the exchange system took a little longer than expected and I needed the dress ASAP! I love the Fiorella dress on, just a side note that their dresses are super long, so it's likely to expect needing to tailor them to length. I'm 5"6 planning to wear with 3 inch heels and still needed a good amount taken off. Other than that I love the dress and can't wait to wear it! Thanks Shannon!
May 21, 2025
Unprompted review
This is in response to my previous…
This is in response to my previous review as I can’t respond directly. Please don’t try deceive customers via trust pilot with responses that are not true! My return was received 2 weeks ago not 5 days ago coincidentally I received my first ever email response from you 2 hours after leaving my negative review stating I would receive my refund however the refund has still not come though. People really need to read the negative reviews about this company as they are all saying the same that they are a scam you can’t get your money back!
May 21, 2025
Unprompted review
Reply from Rat & Boa
Hi Alex,
Thank you for getting in touch.
Based on the information we currently have — which is limited based on your Trustpilot review — our records show that a refund was issued and processed within our standard 5 working day timeframe.
However, we completely understand if this doesn’t align with your experience, and we’d be more than happy to look into it further. Could you kindly confirm your order number and reach out directly to our team at customercare@ratandboa.com so we can review the details thoroughly and ensure everything has been resolved correctly?
We really appreciate your time and hope to get this sorted for you as quickly as possible.
Warm regards,
The Rat & Boa Team
Really stressful customer…
Really stressful customer communications / I have received a faulty dress and there is no urgent way to contact them and instead says it could take up to 4 DAYS! The event I purchased this for is at the end of this week. This is not luxury service .
May 20, 2025
Unprompted review
Reply from Rat & Boa
Hi Emma,
Thank you for getting in touch, and please accept our apologies — we’re currently experiencing a high volume of enquiries.
If you could kindly provide your order number, we’ll be more than happy to escalate this to the relevant team as a matter of urgency.
Please let us know, and we’ll do everything we can to assist you.
Amazing experience
The quality of the dress is 10/10, it actually exceeded my expectations. I live in the US and the shipping was faster than I receive most of my US orders. Definitely will be ordering again in the future.
April 11, 2025
Unprompted review
Reply from Rat & Boa
Thank you so much Angel, we can't wait to share our new collection with you.
Paid for 2 dresses to try on for my…
Paid for 2 dresses to try on for my wedding for them to be cheaply made and see through. 2 weeks later still waiting on refund. These dresses were nearly £300 each. Can’t purchase another wedding dress till they’ve refunded my money. I’ve emailed them, they replied with they have a backlog log on refunds . This is not good enough.
May 1, 2025
Unprompted review
Reply from Rat & Boa
Thank you for your message, and I’m really sorry to hear that the dresses didn’t meet your expectations. I completely understand how important this purchase was, especially with it being for such a special occasion.
In regard to your refund, I’ve checked your return, and I can confirm it was received on 6th May. As noted both on our returns portal and in the confirmation email you receive when logging a return, we kindly ask for up to 5 working days for refunds to be processed once the item arrives back with us.
Based on this timeframe, your refund should be processed by tomorrow (13th May). If you don’t receive the refund by then, please don’t hesitate to reach back out and we’ll ensure it’s followed up as a priority.
Thank you again for your patience, and I’m truly sorry for the inconvenience this has caused.
Absolute disaster of a company with…
Absolute disaster of a company with ridiculously bad customer service! I have never went through such grief with any form of online shopping as bad as this company before. You cannot get hold of anyone and if you do they send a 'one answer fits all' without investigating the issue. Two weeks of torture in the run up to a wedding and out the expense of three dresses now, I absolutely dread the wait on the refunds and the hassle that I am sure will go along with trying to get them!
April 18, 2025
Unprompted review
Reply from Rat & Boa
We' really sorry to hear how frustrated and let down you’ve felt — especially during such an important time. This is absolutely not the experience we want for any of our customers, and we completely understand how stressful this must have been for you in the lead-up to your wedding.
Please rest assured, we do take every concern seriously, and we’re here to help. We’d really like to look into what’s happened with your orders and refunds to make sure everything is progressing as it should. If you could kindly confirm your order number(s) to our CS team, we’ll prioritise checking each of them and provide you with a full update.
Once again, We’re so sorry for the experience so far — we really do appreciate your patience, and we’ll do our best to turn this around for you.
Warm regards,
The Rat & Boa Team
Quality is nothing like they claim
Really disappointed with the quality of the dresses. Almost 300 for a dress that was incredibly see through and nothing like the image. Will be returning all as they can not justify these prices!
April 25, 2025
Unprompted review
Reply from Rat & Boa
Hi Emily,
We’re really sorry to hear you were disappointed with your order — that’s never the experience we want to create.
We aim to showcase our pieces as accurately as possible through detailed product descriptions and imagery, but we appreciate that expectations can differ and we’re sorry this wasn’t the right fit for you.
Our team will ensure your return is processed swiftly once received, and we’ll always take feedback like this on board as we continue to review quality and product presentation.
Thank you again for sharing your thoughts.
Warmest Regards,
The Rat & Boa Team
Reply from Rat & Boa
Thank you for your feedback. The team are always pleased to hear a customers experience has been positive.
Please look out for our upcoming SS25 collection.
Cheap looking dresses at ridiculous prices!
Why the hell would anyone buy one of these dresses.you can get better quality dresses else where!
April 23, 2025
Unprompted review
Reply from Rat & Boa
We appreciate your feedback surrounding the quality of our garments and we would very much to like to address your concerns.
At Rat & Boa, we take great pride in the quality of our clothing and the material selected is often crucial to the design and flow of the garment. Our team of designers carefully chooses specific materials for each item to ensure that the desired aesthetics, drape, and overall design are met.
In addition to the importance of design, we also prioritise the quality of our materials. We work closely with our suppliers to source fabrics that are not only visually appealing but also meet our rigorous standards for durability and comfort. Our aim is to provide our customers with clothing that not only looks great but also feels great to wear.
Moreover, sustainability is a core value at Rat & Boa. We believe in responsible sourcing and production practices. Our team takes the time to research and select materials that are not only high-quality but also environmentally friendly. By working closely with our suppliers, we ensure that our clothing is crafted with a focus on reducing our ecological footprint while maintaining exceptional quality.
We genuinely appreciate your feedback, as it allows us to continuously improve our products and services. Please know that we are committed to addressing any quality concerns and providing our customers with clothing that meets their expectations.
Once again, we appreciate your feedback and custom and wish you a lovely day.
DO NOT BUY THEY ARE A SCAM
DO NOT BUY THEY ARE A SCAM. I returned a £400 dress as it arrived damaged (makeup or tan all over the front of the cream dress) and they have not issued a refund despite trying to contact them multiple times for a three week period. Extremely unprofessional, terrible customer service
April 22, 2025
Reply from Rat & Boa
Hi Ryan,
We’re really sorry to hear about your experience and sincerely apologise for any delays. We’ve been experiencing a higher-than-usual volume of returns and inquiries, but please rest assured that our team is working as quickly as possible to process everything. We understand how important it is to resolve these matters promptly, we are committed to ensuring that every customer receives the attention and assistance they need.
Thank you for your patience,
The R&B Team
Do not buy from them!!!
Do not buy from them!!!
When you return something, you never get your money back, then if you try to contact them multiple times you go to the back of the line.
April 8, 2025
Unprompted review
Reply from Rat & Boa
Hi Sophie,
We’re really sorry to hear about your experience and sincerely apologize for any delays. We’ve been experiencing a higher-than-usual volume of returns and inquiries, but please rest assured that our team is working as quickly as possible to process everything.
We understand how important it is to resolve these matters promptly, we are committed to ensuring that every customer receives the attention and assistance they need.
Thank you for your patience,
The R&B Team
Hi purchased 2 sets of of bikini during…
Hi! I purchased 2 sets of of bikini during the sales ! Unfortunately I had to exchange one of the top to a bigger size. Customer service was brilliant while addressing my request and answer to all of my question! Exchange and refund was quick! Thanks
April 2, 2025
Unprompted review
Reply from Rat & Boa
Hi Laura,
Thank you so much for your wonderful feedback! We're so happy to hear that our customer service team was able to assist you with your exchange so smoothly. It’s great that everything was sorted quickly for you!
We’re thrilled you love your bikinis, and we can’t wait to have you shop with us again!
Kind Regards,
The Rat and Boa Team.
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