Rat & Boa Reviews 905

This is a follow-up to my original review regarding the Anais dress. Unfortunately, the issue remains unresolved — and Rat & Boa’s response has only deepened my disappointment.

I paid $450 for a dress that began shedding paillettes during initial try-ons at home. I contacted the brand within a month of purchase, provided clear photographic evidence, and explained that I had to hand-repair it just to wear it to a major family event. With professional experience in fashion production and retail, I recognized this immediately as a construction flaw — not wear-and-tear.

Instead of accountability, I was met with delays, shifting refund offers (10%, then 15%, then 20%), and repeated insistence that I return the item for inspection — despite the fact that the Anais dress is consistently made without proper lining and with fragile stitchwork. These flaws are inherent to the design and visible in any Anais dress from their own stock. They do not need mine to confirm that.

This isn’t customer care — it’s a policy shield used to deflect responsibility. I later found reviews from other customers who received identical refund offers, regardless of damage — further proving this is not sincere case-by-case service, but a templated deflection disguised as fairness.

I declined the offer because:

I was forced to wear a defective dress due to tight logistics and event timing.

I spent hours hand-repairing it before my brother’s wedding.

The dress now holds emotional value, and I no longer trust Rat & Boa to handle a return or inspection fairly. I have no reason to believe the dress would be either refunded or returned.

They already know how this dress was constructed. That’s the issue.

This was my first experience with the brand — and it will be my last. The lack of transparency, empathy, and ownership in how this was handled speaks volumes.

I’m sharing this to help others make informed decisions before placing their trust in Rat & Boa.

I recently bought a dress, excellent experience, the dress is exactly as in the photo, fast delivery, I will definitely buy again and I recommend it

Warning to Other Shoppers

I had a terrible experience with this company, and everyone should be aware.

I purchased a top that was too small and repeatedly requested a return label—no one ever replied. I ended up paying $47 out of pocket to send it back myself. When they finally processed the return, they claimed I should have used the prepaid label (which they never sent) and then, unbelievably, deducted an additional shipping fee even though nothing was shipped back to me.

I’ve emailed multiple times requesting reimbursement for this improper charge, but they’ve ignored every message.

On principle—not because I was charged over $100, but because this is unethical—I’m reporting them to the appropriate consumer agencies and have an attorney reviewing the case. I’ve also advised my clients to avoid this company until they fix their practices.

The lack of customer service and honesty is extremely disappointing.

returns are not easy if you live in the US. Cost 100 plus too long to meet the cut off return date.

I ordered two sizes of bikini bottoms to try on. I intended to keep the size M, but unfortunately it arrived damaged. I contacted customer service, and they offered a free return, but no free shipping for a replacement — which was fine with me. I didn’t want to make a fuss over €5. So I ordered a new size M and returned my previous order, which included the size S and the damaged size M.

Now they’re claiming that I wore the bikini bottoms and are refusing to refund me — which is absolutely untrue. The item was damaged when it arrived, and that’s why I returned it.

So a word of advice: only order if you’re 100% sure about your size. They seem more focused on blaming customers and holding onto money than providing good service. Very disappointing and it’s giving scammers vibes…. .

Reply to your reply:

I would like to clarify that these items were never worn. The marks you are referring to appear to be adhesive or residue that is typically left behind by the hygiene sticker. This is a common issue with these types of stickers, especially when they are removed. The stickers were never ever removed by me.

The bikini bottoms were never worn. You state that you always check everything very carefully, but then why did you not notice that the product was sent out damaged?

You are now also saying that one of the bikini bottoms has stains, yet in the email correspondence you are refusing to refund both bikini bottoms.

This approach feels very unfair and gives the impression that customers who return products are not being treated honestly.

I’ve been a rat and boa customer for years. However I will never shop with them again. THEY HAVE THE WORST CUSTOMER SERVICE. I’ve been trying to return a $500 dress to them for a month now. FIRST they wanted me to pay for my own return label that was going to cost $150+. After emailing them to supply me with a label, it took WEEKS to finally get a label. I sent package back and a week later it shows up at my door. Now I’ve been going back and forth with them and they keep saying I’ve been refunded which I have not been. I still have the package in my possession. It takes days to get a response, and they just say the same thing over and over. This company is completely incompetent and the customer service is absolutely NON existent. Borderline SCAMMERS. Don’t order with this company, EVER!

Awful customer service. I made two orders in two separate transactions. A range of sizes as they have no physical store and sizing is unreliable. So you need to purchase several sizes to try on.

They charge for a return label so I asked if I could combine items from the two separate orders in one package. They said yes and to include a note inside explaining that there were two items from separate orders inside.

So this is what I did.

I got refunded for items for one order but not the other order. It’s a month on now. Every email I send to customer service I get a half ass response within a few days that is basically copied and pasted saying my refund has been processed. Clearly no one is reading these emails properly or looking into the details of the case. My last email hasn’t even been responded to several days later.

For a premium brand this is some of the worst customer service I have ever experienced. I will not be buying from them again and have raised a chargeback with my card provider to try and get my money back.

I wish I had read the reviews on here before ordering from Rat & Boa. I ordered the Solaris dress, I wore it to a wedding and wow, it's stunning and I received so many compliments. I got the dress on sale and there was one slight tear on the bust but you couldn't really see it. Now, when I got home from the wedding (approximately 8 hours of wear) the fabric of the dress was scratched and torn in multiple places like the bum. So you literally can't even sit in a chair and eat a meal with this kind of dress?! It's obviously super fragile which I wouldn't expect for such a huge price tag. I was really disappointed and contacted Customer Care, it took about two weeks to even get a returns label. I'm now waiting for a response after posting the dress back but judging by the comments on here, I'm not getting my money back and I'm not even getting the dress back. I think this brand might sell the kind of garment that looks good when worn for a photo but you can't actually wear for a whole evening or event. Such a shame and now I'm about 200 euros down.

The Amaris dress arrived completely see through the worst quality ever it was €300 and I got an email 2.5weeks ago to say they have received my return but have not refunded me and will not respond to messages extremely poor customer service will never order here again I would avoid as it’s impossible to get in touch with them!!!

I’m beyond frustrated with this brand. I ordered a dress from Rat & Boa over a week ago — for a specific event — and it STILL hasn’t been shipped.

Their website clearly says that orders are dispatched the same day or the next working day. That is a lie. It’s been well over a week and all I have is a UPS tracking number that says “label created, but package not received.” That means they haven’t even handed it to the courier yet. So no, it’s not “on the way.” It’s just sitting somewhere with a label slapped on it.

I’ve contacted them on every possible platform — WhatsApp (useless automated message that deletes every 24h), Instagram (they sent me to a random email), and email (no proper response, just a copy-pasted FAQ). Nobody is taking responsibility. It’s like they’re hiding behind automated replies hoping people will give up.

This is a premium-priced brand, but the service is absolutely appalling. If you don’t have proper customer service, don’t charge premium prices. I have no idea if or when my dress will ever arrive, and no one is bothering to tell me anything. I’m now stressed, frustrated, and stuck without a dress for my event.

Completely unacceptable experience. I will never order from them again and I’m warning others: if you’re ordering for an event or timeline, don’t risk it. It’s not worth the money or the stress.

I bought the Emmanuela dress to wear to my wedding welcome party. The straps broke right before i left for the party. Horrible quality dress for the price i paid. Would not recommend this brand to anyone. It’s such a shame because the dress was gorgeous. I had no issue with shipping and it was true to size.

This company is a total disaster!!! DO NOT BUY FROM THEM!!! READ ALL THE REVIEWS ON TRUST PILOT AND SHOP SOMEWHERE ELSE!!
I ordered a dress for my daughter’s wedding on 1st June to be delivered to Marbella. It arrived to Malaga and stayed there for days and was untrackable after that. UPS declared it lost. Told me to get back to the company. I contacted Rat and Boa requesting a refund. They said this could take some time to investigate. This is not my problem!! Refund my money, the dress didn’t arrive!!! But I decided to order the same dress again for the wedding. AGAIN!!! it didn’t arrive and I was then told on 16th June (one day before my daughters wedding) it was in a UPS Depot in Marbella. ( It was to be delivered to my house) I spent money on a taxi both ways to be told it wasn’t there and that this happens all the time with UPS. I was beyond disappointed. I
Now down approximately 700 eur 320 each dress plus taxi costs and NO DRESS!!! I had messaged Rat and Boa customer service daily pleading for any updates NOTHING!!! There is no such thing as customer service with this company. They did not respond. They want to charge you very high prices for dresses that do not arrive and will not deal with any issues regarding ANYTHING!!! Read the other reviews. It is not just my experience. This company is a scam company worse than any experience I have had with any of the Chinese ones ie Temu, SHEIN both a dream to deal with. After the weekend of the wedding I got a new notification from UPS that my first order had arrived in a different UPS depot in Marbella ( why not to my house as was ordered??) This is nearly 4 weeks after I ordered it and after I had been told the order was lost???? I spent 640 euros on two orders for my daughter’s wedding and neither of which arrived on time. The total stress and frustration of dealing with a company with ZERO ZERO CUSTOMER SERVICE, no phone number no way to contact them except by an email which they do not reply to….. Rat and Boa is a disgrace and should be closed down. The company obviously does not care one iota for it’s customers. I want my refund and judging from other horrendous reviews, I will be waiting. They deny returns arrive etc. I will initiate a charge back from my card company if I do not hear from them very shortly. In short DO NOT BUY FROM THIS COMPANY. You will regret it…

WORST COMPAGNY & CUSTOMER SERVICE EVER! Waited unlimited for everything: track & trace, dress, refund. Very unfriendly mails from customer ‘care’. High prices, poor quality, horrible service! DON’T BUY HERE! Not even 0,0 star rating!

Returned 2 dresses costing £470 pounds - order number OT914940966GB.

I’ve emailed for weeks and weeks to get the same response or weeks to reply, apparently no show of my return but I 100% returned the items, Royal Mail never provided me a receipt so I have no tacking number, poor poor service, either they aren’t putting through there returns correctly or losing sites of them meaning I’m out of pocket.

When I ordered perviously they had taken a number of weeks to process my return, complete mess!!

Absolute disgrace, will never ever purchase from here again.

No response from their customer service, return approved but no return label provided as per their policy. Chasing by email, Web chat etc etc

** update July ** Rat and Boa did get back to me, when I managed to speak to them on WhatsApp. Once in contact they were really helpful, once the wheels were turning everything got sorted. At the time of my original review I thought I’d been scammed so huge relief when contact was made. Very apologetic and resolved quickly.

Please can you let me know how I can make a formal complaint regarding the service I have received from your customer service team. Not only did it take them over four days to originally come back to me with a generic message , each time I have sent a message on the WhatsApp chat it then takes a further 24 hours for them to respond to me each time, Making it near enough impossible to resolve any problems. I find it unbelievable that a brand like yourselves do not have a telephone number or a customer services team cannot escalate certain queries to make sure they get resolved much quicker. Please note, I’ve also tried to contact you on your live chat which each time says available when it’s clearly not and also I’ve sent emails.

I have received a dress that has clearly been worn before it smells and has a hole in it. This is not acceptable when paying nearly £300 for a dress. All that has been offered to me is that you will give me 20% off the damaged dress which I don’t think is acceptable. Even with 20% off, I don’t see why I should have to pay that much money for a dress that is not in perfect condition. I am so Disappointed as this dress was for my Hen do.

I appreciate mistakes happen, However, the customer service that I have received since receiving the dress has left a really sour taste my mouth. I don’t think it’s acceptable to leave your customers waiting so long until you reply or when you do reply, reply with the most generic response possible! Then only offer a 20% discount for a dress that smells and has a hole in it.

I’ll be really grateful if someone can come back to me as soon as possible. I’m getting nowhere with your customer service team so thought I would try and reach out on this email address with the hope of speaking to someone.
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I have been buying their dresses for years and there was never a problem with refund and delivery. Customcare was also quick, untill now. My worst nightmare has happened. I returned a dress of €400,-. First they tell me it hast arrived at their warehouse the parcel. But the track and trace said otherwise. They dont answer my emails anymore. I will never purchase anything from them anymore. Please be warned, and go buy dressed from revolve! Much better!

The absolute worst service I've ever experienced with a webshop. I've send back 2 dresses weeks ago with no refund still and no possibility of getting in touch with customer service. I have writen them so many times on live chat, e-mail and whatsapp and no one is getting back to me. And these dresses are not cheap. It's also difficult to return products so wouldn't recommend this company at all. I myself is a buyer and work for an international webshop so I know what good customer service is. Use your money elsewhere!!

Extremely disappointing experience.
I have tried multiple times to get in touch with them regarding my order- I paid for express shipping and still haven’t received a tracking number. Despite several emails and messages via whatsapp and even Instagram, I have received absolutely no response. Their so-called “live chat” and WhatsApp support are just as useless- no replies whatsoever.

This is unacceptable for any business, let alone one that claims to offer premium service. At this point, I’m seriously questioning whether my order will even arrive, and I honestly wonder what I paid for.
An absolute disaster of a customer experience.

very disappointed i have ordered two dresses for a wedding from the end of April , because of an internal issue of their system the delivery andress have not be placed in the label so the ups return the parcel to them and they refund me the money, and i tried again for second time to make the order at the end of may , the parcel left from netherlands on 26/05 and have been lost in London from 27/05 ( i do not know why the parcel was found in London because it is opposite as the final destination is Greece) and i have started a try to communicate at the same time with rat and boa and ups it is 16/06 no parcel yet it is in london i don't know what else to do rat and boa needs at least 3 working days to respond and they tell me nothing to help me , no phone to contact them i imagine why they are very amateurs i am very disappointed and i have never exprerienced this again