One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service. Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, w... See more
Company replied
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
906 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabienne Dress
Hi! I´m Eliana, I´m from Argentina.
After thinking about the Fabienne dress so much, I decided to buy it. I go only a size up of the size indicated in the web.
It was perfet! I received the item in only 4 days.
I´m absolutely in love with the dress. It´s perfect.
Thank you so much! I´ll buy again!
January 26, 2026
Unprompted review
Reply from Rat & Boa
Hi Eliana,
Thank you so much for your lovely feedback! We’re so happy to hear the Fabienne dress was a perfect fit and that you love it.
Enjoy every moment wearing it!
Kindest Regards,
The Rat and Boa Team.
Broken a dress and they changed it for me!
They have been amazing with me! Merciful I would say! I broke a dress on the back while sitting on a chair. And I was very sad! So I texted the support showing evidence of this damage on my dress (that was my fault but make it difficult to wear as it was exactly on my bottom - by wearing it would only have destroyed it). After a couple of days they sent me a return label to swap my favorite dress. I could not believe how nice they have been to me!
January 20, 2026
Unprompted review
Reply from Rat & Boa
Hi Francesca,
Thank you so much for your kind words — this really means a lot to us!
We’re sorry that happened to your dress, we know how disappointing that must have felt, especially with a favourite piece. We’re just happy we could help find a solution and get you back to enjoying it.
Our goal is always to take care of our customers the best we can, and we’re so glad you felt supported.
Thank you for trusting us and for sharing your experience!
Kindest Regards,
The Rat and Boa Team.
Personal help!
Charlotte helped me find exactly the piece I had been dreaming of, and now my wedding weekend feels complete! She was incredibly helpful, understanding, and patient throughout the whole process.
January 19, 2026
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you so much for sharing your experience!
We’re so glad Charlotte could help you find the piece you were looking for and make the process smooth and enjoyable.
We’ll be sure to pass along your kind words to her!
Kindest Regards,
The Rat and Boa Team.
The best!!!
I had a wonderful experience with this brand from start to finish. The quality of the item is outstanding i felt like a princess in my dres! everyone asked me from where I got this dress! the fabric feels luxurious, well-made, and thoughtfully designed. The fit is truly flattering and comfortable, which is not easy to find, and it exceeded my expectations.
On top of that, the customer service was exceptional. The team was kind, responsive, and genuinely made an effort to ensure I had a positive experience. You can really tell this brand cares about both their products and their customers.
I’m very impressed and would absolutely recommend this brand to anyone looking for high-quality pieces with great fit and excellent service. I’ll definitely be shopping here again. :)
January 12, 2026
Unprompted review
Reply from Rat & Boa
Hi Shimrit,
Thank you so much for your kind words!
We’re so glad you loved your dress and had a great experience with us, we'll be sure to pass this onto the team!
We really appreciate your support and can’t wait to see you shop with us again!
Kindest Regards,
The Rat and Boa Team.
I would strongly caution anyone from…
I would strongly caution anyone from shopping with Rat & Boa.
I purchased a dress that arrived poor quality and not as represented. I initiated a return through their official return portal, which accepted the return, issued a shipping label, provided an RMA number, and confirmed multiple times by email that my return was received and that my refund would be processed within 7 days.
After they had the item back in their possession, they changed their position and claimed the item was “final sale,” despite:
• No “final sale” notice during checkout or in my order confirmation
• Their return platform approving the return
• Customer service instructing me to proceed
• Written confirmation promising a refund
I am now without the dress and without my original payment refunded, because they kept both my money and the returned item.
This is deceptive and unethical. A reputable brand does not approve a return, confirm a refund in writing, take the merchandise back, and then retroactively refuse to refund. If you value transparency and fairness, shop elsewhere.
December 30, 2025
Unprompted review
Reply from Rat & Boa
Hi Carley,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment and understand how frustrating this situation must feel.
We’d like to clarify that the item you purchased was marked as final sale on the product page at the time of purchase, which means it is not eligible for a refund under our policy. We truly appreciate that this can sometimes be missed during checkout, and we’re sorry for any confusion this may have caused.
Please know that we always aim to provide clear information and support to our customers, and your feedback will be shared with our team so we can continue improving communication around final sale items.
We’re very sorry this experience didn’t meet your expectations and appreciate you sharing your thoughts.
Kind regards,
The Rat & Boa Team
Great experience with customer care team
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200 whereas most dresses now are viscose and higher price). However, the customer help is very good - I missed the return or exchange period by 2 weeks and still the team accepted to do an exchange for a different size despite having bought the dress in sale too. I was very grateful for this flexibility. Overall a positive experience for me.
December 30, 2025
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you so much for your honest feedback.
We’re so glad we could help with your exchange and that you had a positive experience with our team. We also appreciate your thoughts — it helps us keep improving!
We hope you enjoy your new dress and can’t wait to see you back again soon!
Kindest Regards,
The Rat and Boa Team.
Ordered a dress for a Christmas…
Ordered a dress for a Christmas present. It arrived and the quality was worse than expected. There is no phone number for customer service. I have emailed multiple times, but an AI assistant is the only response I receive. I am so disappointed. The dress was $325 and I would really like a refund. Buyer beware!
December 25, 2025
Unprompted review
Reply from Rat & Boa
Hi Danica,
Thank you so much for sharing your thoughts.
We’re truly sorry to hear that the dress did not meet your expectations—we completely understand how disappointing this must be, especially for a special gift.
As our returns policy allows for returns within 14 days of delivery, this order unfortunately fell approximately 6–7 weeks outside that window. To try to make this right, we did extend an offer of store credit as a goodwill gesture, though we didn’t hear back from you.
We sincerely apologise for any frustration or inconvenience this has caused and truly appreciate your understanding. Your feedback is very important to us, and we will continue to use it to improve our service.
Kindest Regards,
The Rat and Boa Team.
Customer service conveniently non existent
I’ve had nothing but issues with the website. I had credit and store credit and I was unable to use the codes when purchasing something. I was told to purchase what I wanted and let customer service know and they would simply refund me the credits. At this point in time there were responsive. I did this and now I’ve sent maybe more than 20 emails trying to get my $195 refunded back. It’s been promised twice after back and forth over weeks and I’m now being ignored and still haven’t received my refund.
Customer service is pretty much non existence when it’s convenient for them. Be warned.
December 4, 2025
Unprompted review
Reply from Rat & Boa
Hi Nikki,
Thank you so much for taking the time to share your experience. We’re truly sorry for the frustration and delays you encountered, this is absolutely not the level of service we aim to provide.
It looks like your messages were caught up during an exceptionally busy period, which can unfortunately sometimes cause delays in responses post-sale. We’ve checked this for you and can see that everything has now been fully amended, and processed.
We really appreciate your patience throughout this process and your feedback, which helps us improve our service and ensure a smoother experience for all our customers in future.
Kind regards,
The Rat & Boa Team
You’ re the best…
I've already written a review here, but I've been a loyal customer for over 6-7 years. I don't understand the negative reviews, because their service and clothes are at such a high level. I still wear all the things, even the ones that are a few years old, and they're still like new, I just feel beautiful and so feminine in their brand and when I even solved a problem via Whatsapp, I always got an answer right away. I get so many compliments when I wear something from them. You're the best.
December 18, 2025
Unprompted review
Reply from Rat & Boa
Hi Andrea,
Thank you so much for your kind words and for being such a loyal customer over the years! It means the world to us to hear that you love our pieces, feel beautiful wearing them, and continue to enjoy them years later.
We’re so glad that your experiences with our team, whether via WhatsApp or otherwise, have been positive, it’s always our aim to provide helpful and personal service. Your support and compliments really brighten our day, and we can’t thank you enough for sharing your experience!
With love,
The Rat & Boa Team
Horrible experience
Horrible experience. I received a faulty item and contacted customer service, but they were rude, unprofessional, and completely unhelpful. I was unable to return the order and ended up stuck with an overpriced polyester dress with missing stitching. At this point, the quality feels comparable to fast-fashion brands like Shein. I used to love Rat & Boa, but unfortunately both the quality and customer service have gone downhill.
December 20, 2024
Unprompted review
Reply from Rat & Boa
Hi Ana,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration, this is certainly not the standard we aim to provide.
We’ve checked our records and can see that our team provided guidance on how to return the item; however, it appears the return was not logged or returned. For faulty items, it’s important that they are returned to our Quality Control team so we can thoroughly investigate and resolve the issue. This ensures we can take the necessary steps to address any defects and provide the best possible outcome for our customers.
We truly appreciate your feedback, and we’re sorry that this situation didn’t meet your expectations. Please know we take concerns like this very seriously and are always looking for ways to improve our service and product quality.
Kind regards,
The Rat & Boa Team
I have received two faulty dresses…
I have received two faulty dresses (same dress, different colours). I have been emailing them and using Instagram, for 3 days now and had still no response. I generated returns for both items but have no received the return labels. So I cannot return them yet and now I am worried I am going to lose money!
December 12, 2025
Unprompted review
Reply from Rat & Boa
Hi Lauren,
We sincerely apologise for any inconvenience this may have caused and completely understand your concern.
As our team does not operate over weekends, there was a slight delay in responding, but we addressed your request at the earliest possible opportunity.
We can confirm that your refunds were processed promptly once we received your returned items.
Thank you for your patience and understanding.
Kindest Regards,
The Rat and Boa Team.
Dress arrived yesterday and my daughter…
Dress arrived yesterday and my daughter is delighted! Customer service has been fabulous and dress looks beautiful and fits exactly how the size guide predicted ( we ordered xs and she is a 6 )
Thankyou rat and boa team
December 5, 2025
Unprompted review
Reply from Rat & Boa
Hi Kelly,
Thank you so much for your lovely message!
We’re thrilled to hear your daughter is delighted with her dress and that the sizing worked perfectly. We really appreciate your kind words and hope she enjoys wearing it!
Kindest Regards,
The Rat and Boa Team.
The experience I had with Rat & Boa was…AMAZING
The experience I had with Rat & Boa was beyond amazing. I was fixated on having the Josephine cape for my wedding. Unfortunately, the website showed that it was out of stock for the last few months. I messaged the bride that I had it seen wearing it in photos and asked if she’d rent it to me as well as I was searching website after website for hours trying to find this or at least something similar. I was giving up hope, because no matter what I did, I couldn’t get my hands on this item! However, I decided to message the instagram page one day in hope that there would be a way to make this happen. With the help from Charlotte, I was lucky enough to snag one of these capes for my wedding. I am literally beyond amazed and excited. Charlotte went above and beyond with the customer service provided. She could have just told me no, she didn’t have one. However, she worked hard to find one and made it happen. I am so thankful that this company is lucky enough to have her. I can’t wait to get this product in the mail and share it through photos after our big day. I appreciate all of the help with this purchase. I’m sure this cape is 1000x times better in person and I am so excited to see it. Highly recommend ordering from this company!
November 25, 2025
Unprompted review
Reply from Rat & Boa
Hi Jessica,
Thank you so much for your lovely review! We’re absolutely thrilled to hear how excited you are about the Josephine cape and that Charlotte was able to help make it happen. Your kind words will definitely be passed along to her – she’ll be delighted to hear this!
We hope the cape makes your wedding day even more magical, and we can’t wait to see how stunning it looks in your photos. Thank you again for your support!
Warm regards,
The Rat & Boa Team
Sad development of a stunning brand
Years ago the brand was using high quality materials but over time, prices went up and quality massively decreased - not a nice development :( I really used to love Rat&Boa sooo much!
They had some one layered silk dresses which where pretty see-through but at one point they crafted some silk dresses with an additional lining! Those were of great quality and also more usable in daily life and were reasonably priced. Loved those so much!
November 25, 2025
Unprompted review
Reply from Rat & Boa
Hi Denise,
Thank you so much for taking the time to share your thoughts. We really appreciate your feedback and completely understand your perspective. It’s always valuable for us to hear what our customers loved about past collections, and we’ll be sure to pass your comments along to our team as we continue to refine and improve our designs.
We hope you might see something in our current or future collections that brings back that same excitement you experienced before!
Warm regards,
The Rat & Boa Team
Fabulous company
Fabulous company. I have ordered several dresses from them and love them all. Great company and great customer service. Will definitely buy again. x
November 19, 2025
Unprompted review
Reply from Rat & Boa
Hi Shelle,
Thank you so much for your lovely review! We’re thrilled to hear you’ve enjoyed your dresses and our customer service. Your support means the world to us!
Warmest regards,
The Rat & Boa Team
Always unbelievable customer service
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to return it is seamless! The customer service is always amazing ,.a response within an hour at least! I cannot recommend them enough!
Thanks again R and B, Samantha
November 13, 2025
Unprompted review
Reply from Rat & Boa
Hi Samantha,
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear that you enjoy shopping with us and that we were able to assist you smoothly with your credit note.
Your kind words about our designs, fast postage, and customer service truly mean the world to us and will be shared with the team.
Thank you again for your amazing support!
With love,
The Rat & Boa Team
Absolutely ruthless and predatory
Absolutely ruthless and predatory. Their customer service is disgusting, their quality is garbage, and “overpriced” doesn’t even begin to describe it. Their return policy is a complete scam! they kept 15% of my money ( $700) and now I’m stuck fighting just to get back what’s rightfully mine. This place is a joke. Avoid them like the plague.
November 13, 2025
Unprompted review
Reply from Rat & Boa
Hi Sheida,
We’re really sorry to hear about your experience and completely understand how frustrating this situation must feel.
We’re unfortunately unable to refund customs and duties directly, as these charges are applied by your local customs office - they are not held by us, but paid straight to customs to ensure a smooth and fast delivery of your order. However, you are very welcome to apply to your local customs authority, and they will be able to assist with reclaiming these fees.
We truly value all of our customers and are genuinely sorry that this has caused such inconvenience. Your feedback is important to us, and we will continue to review our processes to ensure clarity and support for everyone in the future.
Warm regards,
The Rat & Boa Team
My dear RatandBoa team,
My dear RatandBoa team,
I have the 4th dress delivered by you last week. And I must say, the level of quality, and how these dresses not only look tailored to me, but as well how they feel - from textile texture and design to how they move with my body is absolutely amazing. I always have a bit of skepticism when ordering online, but I must say with you - you nail it every time.
From the ease of order and how fast the shipments get delivered, to the way these dresses look and feel. I am so happy with each of my purchase and I can’t wait to find the next design that I’ll love and have in my closet.
In the meantime, keep up with good work.
Your happy and loyal customer,
Nevena Dordevic
October 23, 2025
Unprompted review
Reply from Rat & Boa
Hi Nevena,
Thank you so much for your beautiful message!
We are absolutely thrilled to hear how much you’re enjoying your dresses and they fit well.
We’re also so glad that your shopping experience has been seamless and that the delivery has met your expectations. Your kind words and loyalty mean the world to us, and we can’t wait to share our next designs with you.
Warm regards,
The Rat & Boa Team
unfortunate
similar to other loyalists, the quality and cut recently have changed. I also tried to contact their whatsapp support (2x) to no avail. I feel the loyalty program has updated a couple times as well because I've had to reset it and noticed none of my purchase history is there anymore
September 2, 2025
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for taking the time to share your feedback.
We’re truly sorry to hear about your recent experience and understand how disappointing this must have been.
We’re always working to improve, and your comments about quality, fit, and support are incredibly valuable to us.
Regarding our loyalty program, we’re currently reviewing and updating it, and we would love to hear any suggestions you may have to help make it a better experience.
If you’re happy to share your thoughts, please reach out to us at customercare@ratandboa.com
- we genuinely welcome your input and we would be happy to look into your purchase history to update this for you.
Thank you again for your honesty and for being part of our community.
Warm regards,
The Rat & Boa Team
Always a 5 star shopping experience!
I never understand anyone leaving anything but a 5 star review for Rat and Boa, the clothes are stunning, the customer service is outstanding, I always shop with them, and will continue to. Amazing buying experience! Xxx
October 31, 2025
Unprompted review
Reply from Rat & Boa
Hi Sam,
Thank you so much for your lovely review!
We’re thrilled to hear that you continue to enjoy shopping with us and that our clothes and service give you an amazing experience .
Your support and kind words truly mean the world to us and we can’t wait to share more designs with you soon!
With Love,
The Rat & Boa Team
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