One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service. Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, w... See more
Company replied
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
905 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trying to get in touch with customer…
Trying to get in touch with customer service is a nightmare. You get an AI response and no one replies to you.
March 16, 2026
Unprompted review
Reply from Rat & Boa
Hi Chloe,
Thank you so much for your patience, and we sincerely apologise for the delay in getting back to you. We have been experiencing a higher than usual volume of enquiries following our recent sale period and we are truly sorry.
I have flagged your query with the team as a priority and someone will be in touch with you very shortly.
Thank you for your patience.
Warm regards,
The Rat & Boa Team
Return
I was having trouble with logging a return as I couldn’t find my order number. With only 2 days left to return my order I was worried I would fall out of the policy but thankfully Beth from customer service was able to correct my email address and I managed to log my return just in time! Huge thank you xx
March 17, 2026
Unprompted review
Reply from Rat & Boa
Hi Aimee,
Thank you so much for your lovely review!
We’re so glad Beth was able to step in and help get everything sorted in time, we completely understand how stressful that must have felt with the return window approaching. We’ll be sure to pass on your kind words to her.
Kind regards,
The Rat & Boa Team
Amazing customer service experience
Amazing customer service experience. Tasmirah dealt with my issue within one day and resolved the problem of my refund.
Really appreciate the smooth communication and service
😌
March 17, 2026
Unprompted review
Reply from Rat & Boa
Hi Natasha,
Thank you so much for your kind review!
We’re delighted to hear that Tasmirah was able to resolve your refund so quickly and that you had a smooth experience with us. We’ll be sure to pass your lovely feedback on to her, it will mean a lot.
We really appreciate you taking the time to share this and hope to welcome you back again soon!
Kind regards,
The Rat & Boa Team
I have always loved Rat and Boa designs…
I have always loved Rat and Boa designs and the easy way they have to make you feel sexy and elegant at the same time.
But after purchasing several pieces, what truly stands out is still their customer care.
Precise, warm, thoughtful, solution-oriented and ALWAYS (at least in my experience), delivering an outcome that is truly generous.
You talk to real people that really helps and cares, and that (besides the beautiful designs) it’s what keeps me being a loyal customer.
Thank you!
March 17, 2026
Unprompted review
Reply from Rat & Boa
Hi Carolina,
Thank you so much for your incredibly kind words, this truly means the world to us.
We’re so happy to hear that you love our designs, but even more so that your experience with our customer care has stood out to you. Creating a positive experience is something we genuinely care about and always strive for, so it’s wonderful to know this has come through.
Your continued support and loyalty mean everything to us, and we’re so grateful to have you as part of the Rat & Boa community.
Thank you again for taking the time to share this, it really does make our day!
Kind regards,
The Rat & Boa Team
Improved customer service
Initially, customer service didn't seem responsive, however when Tasimrah dealt with my query, was very understanding and helpful. Helped resolve my query and was attentive - which was greatly appreciated.
March 17, 2026
Unprompted review
Reply from Rat & Boa
Hi Yas,
Upon checking, it appears that you opted to return your order using your own courier. When this option is selected, a return label is not provided, which is what has happened in this case.
We also apologise for any delay in our response. We process tickets in order of receipt, and multiple messages can unintentionally move your ticket further back in the queue.
I’ve asked our team to reach out to assist you and have requested that a return label be emailed to you.
If you have any further questions, please don’t hesitate to contact our team.
Kind regards,
The Rat & Boa Team
No response to email following up about return
I sent my return back 13 days ago and haven’t received any update on my return. I emailed the company on March 12th and followed up again yesterday to ask for an update and haven’t heard anything back. I’d like to be updated on the status of my return and feel very uneasy that I’m getting no response back from this company.
March 15, 2026
Unprompted review
Reply from Rat & Boa
Hi Hilary,
We’re very sorry for any inconvenience caused. Due to our sale, responses are taking slightly longer than usual, and we apologise for the delay.
To update you, we’ve checked on your return and it hasn’t yet arrived at our warehouse, which is why the refund hasn’t been processed. We kindly ask that you check the tracking provided with your return label, as this should allow you to trace the parcel.
In the meantime, we’ve asked our team to get in touch with you via email.
Thank you very much for your patience.
Kind regards,
The Rat & Boa Team
Customer service medium to bad
Ordered some wedding dresses to try on from here. Ended up keeping one of them.. happy with the dresses that were sent however the first ones I ordered I emailed them to ask if I could have longer on the returns period so that I could order another dress to try. (14 days is quite a small window) I sent them two emails and never got a reply to either.. on the second lot of dresses I waited a long time for the refund after I’d already had a notification to say that the dress had been received back. Maybe 2/3 weeks no refund. I emailed them to chase up and have now been refunded. I’ve not had a very seamless experience to say they are supposed to be a premium brand.
March 12, 2026
Unprompted review
Reply from Rat & Boa
Hi Charlotte,
Thank you for getting in touch, and we're truly sorry for the experience you've had!
I'm pleased to confirm that your refund has been processed today. Your return arrived with us on 5th March, which unfortunately fell during our sale period, we experienced a significantly higher volume of orders, which did cause a slight delay in processing. We sincerely apologise for that and any inconvenience caused.
Regarding your emails, I've looked into this and can see that all previous messages have been responded to. Your most recent email sent yesterday is currently in the queue, and I've flagged this to the team to ensure it's picked up as a priority.
We're so sorry for any frustration this has caused, Charlotte. Please don't hesitate to reach out if there's anything else we can help with!
Warm regards,
The Rat & Boa Team
LOVE the dresses at Rat and Boa
LOVE the dresses at Rat and Boa, always beautiful and fit perfectly. Really helpful and quick responding with my sizing query. Always stunning products and great customer service, will definitely be ordering again!
March 9, 2026
Unprompted review
Reply from Rat & Boa
Hi Alisha,
Thank you so much for your lovely review! We’re so happy to hear that you love your Rat & Boa dresses and that the sizing support was helpful for you. It really means a lot to our team to hear such kind feedback.
We can’t wait to have you shop with us again soon!
Warm regards,
The Rat & Boa Team
I’ve had an issue with one of the…
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service.
Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, while the other is extremely small, to the point it doesn’t make sense that they are the same size.
There are no zips or buttons, which makes the dresses quite difficult to put on and not suitable for anyone with larger hips or a bigger waist-to-hip difference.
When trying to initiate an exchange, I’m asked to pay £4 to return the item or £75 extra to exchange because the dress was purchased in the sale, which seems unreasonable.
Overall, very disappointing.
March 3, 2026
Unprompted review
Reply from Rat & Boa
Hi Nicola,
Thank you so much for taking the time to share your feedback, we're truly sorry to hear about your experience, and we completely understand your frustration.
We'd love to make this right for you.
Just to clarify, while a returns fee does apply, exchanges for UK-based customers should be free of charge and matched at the sale price. If that hasn't been the case for you, it sounds like something may have gone wrong on our end, and we sincerely apologise for that.
We do want to be transparent that due to the high volume of orders during our sale period, our response times are a little longer than usual. Please know that every query is important to us, and we will be in touch as soon as we possibly can.
Thank you so much for your patience, Nicola, we really do appreciate it and can't wait to get this resolved for you!
Warm regards,
The Rat & Boa Team
A brand worth splurging on!
I have ordered two dresses from Rat & Boa previously and have loved them since. I placed an order recently, and noticed shortly after I got an email about the sale which my item I had just ordered was apart of. I asked if they would be willing to refund that so I could reorder on the sale and they got that taken care of right away and were kind and helpful while doing so. In turn I placed an even larger order. I LOVE this brand, its uniqueness and appreciate how tall girl friendly it is. Their pieces are delicate, fragile and sheer and you must understand that when purchasing. If you are rough and do not care for your pieces, they will not last. I will be a forever customer to this brand! <3
February 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Christina,
Thank you so much for your lovely review!
We’re truly so happy to hear how much you love your pieces and that our team was able to help with your recent order. It means the world to us that you took the time to share your experience.
We’re especially glad to hear the styles have worked well for you and that you appreciate the uniqueness of the brand. Your support really means everything to us, and we’re so grateful to have you as part of the Rat & Boa community.
Warm regards,
The Rat & Boa Team
Reply from Rat & Boa
Hi Giorgia,
Thank you so much for your kind words!
We’re thrilled to hear that our customer service was helpful.
Warm regards,
The Rat & Boa Team
Love the quality and uniqueness of…
Love the quality and uniqueness of their clothing! Their dresses are truly one of a kind. Also, I had an issue with my refund and customer service responded and resolved my issue the same day. 10/10 recommend!
March 3, 2026
Unprompted review
Reply from Rat & Boa
Hi Rach,
Thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with the quality and uniqueness of our dresses — that truly means a lot to us.
We’re also pleased that our customer service team was able to quickly resolve your issue. Providing helpful and timely support is very important to us.
We appreciate your recommendation and look forward to serving you again in the future!
Kindest Regards,
The Rat and Boa Team.
Exceptional Service — Even During Peak Sale Season
I had a great experience with Rat & Boa’s customer service team. I reached out during peak sale season to request a size exchange while my order was still being processed, and they responded quickly and handled it seamlessly.
Given how busy they must have been, I really appreciated the efficiency and flexibility. It made my first purchase feel smooth and genuinely well supported.
Also a quick edit -- when I quickly reached out again to check and see if my order was shipped, they looked into it the same day and my order was DELIVERED within 24 hours! Magic
March 2, 2026
Unprompted review
Reply from Rat & Boa
Hi Mitali,
Thank you so much for sharing this! We’re absolutely thrilled to hear your first Rat & Boa experience felt smooth and well supported. It means a lot to know our team could help make everything seamless for you, especially during the sale.
We really appreciate your kind words and can’t wait to have you back soon!
Warm regards,
The Rat & Boa Team
Excellent Aftersales Service
I joined as a member and my first order discount had not come through at the point I processed my first order. This discount was very quickly applied by way of a refund. Great service, prompt, clear resolution.
February 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Jacqui,
Thank you so much for taking the time to share, it truly means the world to us.
We’re so pleased we were able to resolve the discount for you quickly and that you felt supported throughout the process.
We’re so grateful to have you as part of our community and can’t wait for you to enjoy your pieces.
Warm regards,
The Rat & Boa Team
Very fast response
Very fast response, very professional and friendly
February 17, 2026
Unprompted review
Reply from Rat & Boa
Hi Caroline,
Thank you so much for your lovely review! We truly appreciate you taking the time to share your experience.
I’m so glad we could help and that you felt supported, that really means a lot to our team
Warmest wishes,
The Rat & Boa Team
LOVE Rat and Boa stunning clothes make…
LOVE Rat and Boa stunning clothes make me feel amazing to put on the fabrics are light and breathable
Amazing customer service so helpful and speedy ♥️♥️♥️please get a little shop soon in London!
February 6, 2026
Unprompted review
Reply from Rat & Boa
Hi Tessa!
Thank you so much for this wonderful review! ❤️ We're absolutely thrilled to hear that our clothes make you feel amazing, and that our customer service team was helpful that's exactly what we aim for!
And we have exciting news for you, we're opening a pop-up shop in Selfridges in London this year! It'll be running from April 13th until August 9th, so you'll have plenty of time to visit and experience Rat & Boa in person. We can't wait to see you there!
Thank you again for your support and for being part of the Rat & Boa community. 💕
Warm regards,
The Rat & Boa Team
Would shop again
Bought 2 dresses as a present for my girlfriend, smooth experience and she loved them both!
January 20, 2026
Unprompted review
Reply from Rat & Boa
Hi Robert,
Thank you so much for your lovely words!
We are happy to hear your girlfriend loved the dresses!
Kindest Regards,
The Rat and Boa Team.
Great customer service
Bought my wife a dress from here for Christmas (she had said she really liked it). Good communication and came quickly. Had to change a delivery slot and contacted customer service. Sorted perfectly with quick response time. 5*
December 21, 2025
Unprompted review
Reply from Rat & Boa
Hi Martyn,
Thank you so much for your lovely review!
We're really glad to hear the dress arrived quickly and that you were happy with the service you received.
We really appreciate you taking the time to share your experience!
Kindest Regards,
The Rat and Boa Team.
It was amaaazing
It was amaaazing! I was in the USA for a short time and I asked if they could prioritize my order to delivery it on time. And the team did it, my order arrived within the promised delivery time. Besides that, the dress is really beautiful!
January 23, 2026
Unprompted review
Reply from Rat & Boa
Hi Nara!
Thank you so much for your kind review!
We’re really happy to hear your order arrived on time and that you love your item!
Kindest Regards,
The Rat and Boa Team.
Fabienne Dress
Hi! I´m Eliana, I´m from Argentina.
After thinking about the Fabienne dress so much, I decided to buy it. I go only a size up of the size indicated in the web.
It was perfet! I received the item in only 4 days.
I´m absolutely in love with the dress. It´s perfect.
Thank you so much! I´ll buy again!
January 26, 2026
Unprompted review
Reply from Rat & Boa
Hi Eliana,
Thank you so much for your lovely feedback! We’re so happy to hear the Fabienne dress was a perfect fit and that you love it.
Enjoy every moment wearing it!
Kindest Regards,
The Rat and Boa Team.
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