One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
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Review summary
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Reviews shaping this summary
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service. Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, w... See more
Company replied
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
905 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
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From the very beginning of shopping…r&b
From the very beginning of shopping online with Rat & Boa during COVID, I’ve been consistently impressed by the accuracy, speed, and clarity of their customer service. They respond almost immediately and always provide clear solutions, handled very quickly. I’m completely satisfied—and of course in love with all the dresses I’ve bought, continue to buy, and will keep buying in the future.
March 11, 2026
Unprompted review
Reply from Rat & Boa
Hi Artemida,
Thank you so much for your continued support!
We’re so pleased to hear that you’ve had such a consistently positive experience with our customer service team since you first started shopping with us and we absolutely love hearing that you’re still in love with your dresses!
Kindest Regards,
The Rat and Boa Team.
Very friendly customer service!
The customer service from this brand is excellent. Everyone is so friendly and helpful.
April 2, 2026
Unprompted review
Reply from Rat & Boa
Hi Hayley,
Thank you so much for your lovely feedback!
We’re thrilled to hear you had such a positive experience with our team. Providing friendly and helpful service is something we truly pride ourselves on, so your kind words mean a great deal.
We really appreciate your support!
Kindest Regards
The Rat and Boa Team.
Bought a dress for my wife that she had…
Bought a dress for my wife that she had been talking about for months.
Customer service team were amazing helping me. I had chosen the wrong size and they helped with the return and sorting everything out.
Brilliant communication- fantastic dress! Will be back soon
April 2, 2026
Unprompted review
Reply from Rat & Boa
Hi Chris,
We’re delighted to hear that you found the perfect dress for your wife! We’re also really pleased our customer service team could help quickly with the size exchange and make the process smooth for you.
Thank you so much for your wonderful review!
Kindest Regards,
The Rat and Boa Team.
Brilliant customer service
Had an issue with shipping but customer service were amazing and sorted it out in no time. Love the dress.
April 7, 2026
Unprompted review
Reply from Rat & Boa
Thank you Clementine.
All dresses are gorgeous and have a…
All dresses are gorgeous and have a perfect fit!
April 8, 2026
Unprompted review
Reply from Rat & Boa
Thank you Elena!
Customer service non existent
Customer service non existent.
They do not have a customer service. After reaching out a few times for weeks regarding my order which has still not been sent, they haven't taken the time to address this issue. I do not recommend buying on this website as if something happens, you will not get any help. Avoid at all cost.
April 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Mathilda,
Thank you for taking the time to share your feedback, and I’m truly so sorry to hear about your experience.
We completely understand how frustrating this must be, especially when you’re waiting on an order and haven’t received the support you expected. Due to the recent bank holidays here in the UK, our customer care team is currently working through a slight backlog, but please rest assured they are working really hard to catch up as quickly as possible.
We genuinely appreciate your patience and are very sorry that this has impacted your experience with us. Your feedback is incredibly important, and we will do our best to ensure your query is resolved as soon as possible
Kindest regards,
The Rat & Boa Team
I ordered a dress for my engagement…
I ordered a dress for my engagement party recently and I received the dress quicker than i anticipated. The dress is beautiful but ultimately I ended up going in a different direction. Rat and Boas instructions for returns was to write their return address on the package and tape the invoice to the package. i did this and took it to UPS and FedEx and both places told me they could not ship it back without a shipping label or that I would have to pay $351 to ship it back, which is more than half the cost of the dress. I immediately emailed customer service and the AI bot responded. Shannon emailed me two days later asking for order details to further look into the issue. It is now a week later and i still have not received an answer or a shipping label, even after following up 10 separate times! I am now out of the allowed return window and very worried about the amount of money I am out. This is a very disappointing situation, considering they make such beautiful clothing.
April 7, 2026
Unprompted review
Reply from Rat & Boa
Hi Chandler,
Thank you so much for taking the time to share your experience, and I am truly so sorry for the frustration and worry this situation has caused, especially with such an important event involved.
We completely understand how upsetting this must feel, and this is certainly not the experience we want for our customers. Due to the recent bank holidays here in the UK, we have been experiencing some delays in response times, but please rest assured our team is working really hard to catch up as quickly as possible.
As a small note, we kindly recommend sending just one message when reaching out, as multiple follow-ups can sometimes unintentionally push your query further back in the queue. That said, I completely understand why you’ve followed up, and I’m so sorry this hasn’t been resolved sooner.
I will personally raise this with our customer care team as a priority so we can get this sorted for you as quickly as possible, including assisting with the correct return process and next steps.
Thank you again for your patience, and we truly appreciate your understanding, we’ll do everything we can to resolve this for you.
Kindest regards,
The Rat & Boa team
No response
No response ! I been having issues with a dress and I been sending emails all day and got no reply
April 7, 2026
Unprompted review
Reply from Rat & Boa
Hi Emi,
I’m so sorry to hear this, and I completely understand how frustrating it must be not to receive a response when you need help.
We are currently experiencing a high volume of enquiries, and our team is working as quickly as possible to get back to everyone. As a small note, we kindly recommend sending just one message when reaching out, as multiple emails can sometimes unintentionally push your query further back in the queue.
That said, we truly appreciate your patience, and please rest assured your message will be picked up as soon as possible. We’ll do our very best to assist you.
Kindest regards,
The Rat & Boa team
Radio silence from customer service
I bought some dresses to try on for my wedding. I emailed to ask for an extended return so I could try them on with my bridesmaids - I was responded to quickly by a lovely Beth who said an extended return was fine and to get back in touch once I had tried on and decided. I’m now trying to get back in touch to arrange the return for the dresses I’m not keeping and have had radio silence for a week taking sent multiple emails and contact forms on the site.
March 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Zoe,
Thank you so much for your message, and please accept our huge apologies for the frustration caused.
I’ve looked into this for you and can see that our team responded last Wednesday requesting a few more details needed to log your return. I’m so sorry if this was missed unfortunately, our emails can sometimes end up in spam or junk folders.
I’ve asked our team to resend the message for you, so please do keep an eye out in case it lands in a different folder this time.
We’re really sorry again for any confusion or inconvenience caused, and we truly appreciate your patience while we get this sorted for you.
Warm regards,
The Rat & Boa Team
Delivery photo shows it was delivered to trash can area
Delivery photo shows it was delivered next to the trash cans and on trash day / it was rainy and windy that day so maybe the envelope blew away.
I’ve contacted them via email and their chat on their website every day since it’s happened and I have received no responses and no help at all. Extremely disappointed in this company!
March 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Elizabeth,
I’m really sorry to hear about your experience, that sounds incredibly frustrating, especially given the weather conditions and the delivery location.
Our team has had some time off due to the bank holidays here in the UK, which has unfortunately caused delays in responses, so I do sincerely apologise for that. We completely understand how important it is to get this sorted quickly.
Just as a helpful note, we recommend sending only one message when reaching out, as multiple follow-ups can sometimes push your query further back in the queue. That said, I’ll make sure to flag this with the team and ask them to raise a case with the courier as a priority.
Thank you for your patience, we’ll do our best to get this resolved for you as soon as possible.
Kind regards,
The Rat & Boa Team
Fantastic service as always
Fantastic service as always.
I experienced an issue due to delivery that was no fault of the brand but the communication and help from the R&B team was excellent.
Thank you
Ashley
April 2, 2026
Unprompted review
Reply from Rat & Boa
Hi Ashley,
Thank you so much for your kind words, we really appreciate you taking the time to share this!
We’re so glad to hear that our team was able to support you and provide a positive experience, even with the delivery issue. It means a lot to us that you felt well looked after.
Thank you again for your continued support.
Kindest regards,
The Rat & Boa Team
Returns
One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for the return and been writing e-mails on which I keep not getting an answer.
I have contacted UPS which delivered the package and should also do the return, they cannot do the return without the papers.
The customer support is very bad and takes too long.
The return should be done by April 10th and I still have not received any information from them.
March 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Aleksandra,
We do apologise for the delay in getting resolved, our team will contact you discuss the next steps.
If you could kindly allow a little time we'll get this fixed right away.
Gorgeous clothing
Gorgeous clothing, good quality material that makes me feel good! Very flattering, one of my fave brands
March 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Abbie,
Thank you so much for your kind words!
We’re so happy to hear you love the quality and how the pieces make you feel, that’s exactly what we hope for.
Warm regards,
The Rat & Boa Team
The dress was extremely poor quality…
The dress was extremely poor quality and damaged on receipt. It was completely thin and see through and very different to the picture on the website. I’m also struggling to return the dress at the minute despite the damage at receipt.
March 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Clare,
I’m so sorry to hear this, that’s really disappointing, especially when it didn’t meet your expectations on arrival.
Please do reach out to our Customer Care team at [customercare@ratandboa.com](mailto:customercare@ratandboa.com), and they’ll be more than happy to assist you with this and help get it resolved as quickly as possible.
If you’re able to include photos of the issue, that would be really helpful too.
We truly appreciate you bringing this to our attention and are here to help.
Warm regards,
The Rat & Boa Team
Rat and Boa have the worst customer…
Rat and Boa have the worst customer service EVER and not even a phone number to be seen. I sent a dress back and it was received last week and no communication at all and some AI said that my exchange wasn't even logged which is just great. What if i needed the dress for an event £255 is a lot of money to not then get back. Why cant you use Humans instead of stupid AI to help us.
March 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Connie,
I’m really sorry to hear about your experience,
Our Customer Care team is currently working through a high volume of queries, which has unfortunately caused some delays in responses. We’re doing everything we can to catch up as quickly as possible.
I also really appreciate your feedback regarding the AI system. It’s used to gather a bit more information upfront before your query is passed to a team member, so we can assist as efficiently as possible but I completely understand your concerns and will be sure to pass this feedback on.
Thank you again for your patience, and we’ll make sure your case is looked into as soon as possible.
Many Thanks,
The Rat & Boa Team
I can definitely recommend
I ordered 6 different dresses for a gala, and everything from the website to delivery and returns was easy, fast, and professional. I had a bit of trouble with the return process because I misunderstood the shipping company (since it had to go to the Netherlands), but their customer service team—especially Beth—responded quickly by email and helped me through everything. I was a bit unsure about the website’s reliability beforehand, partly because the dresses had to be shipped all the way from NL to DK, but I can definitely recommend Rat & Boa from my side.
March 29, 2026
Unprompted review
Reply from Rat & Boa
Hi Mia,
Thank you so much for your kind words, it truly means a lot to us!
We’re so glad to hear that your overall experience, from ordering to delivery and returns, was smooth and that you felt supported along the way. It’s especially lovely to hear Beth was able to assist you quickly and make the process easier, we’ll be sure to pass that on to her!
We completely understand your initial concerns, so it’s wonderful to know we could provide a positive and reassuring experience.
Thank you again for your recommendation, we really appreciate your support!
Warm regards,
The Rat & Boa Team
The most beautiful dresses
The most beautiful dresses which are soo unique nothing like them elsewhere.
Shipping was super fast too!
March 18, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review!
We’re so happy to hear you love the uniqueness of our dresses, that’s exactly what we strive for.
We really appreciate you taking the time to share your experience.
Kind regards,
The Rat & Boa Team
Outstanding service and gorgeous clothes!
I bought a dress in the sale and wasn’t sure which size to choose, but the customer service team were incredibly helpful. The service is always excellent, and the clothes are amazing!
March 18, 2026
Unprompted review
Reply from Rat & Boa
Hi Saara,
Thank you so much for your lovely review!
We’re so glad to hear our team could help you find the right size, we know how tricky that can be. It’s wonderful to hear you’re happy with both the service and the pieces themselves.
Kind regards,
The Rat & Boa Team
Great quality and excellent customer…
Great quality and excellent customer service whenever needed
March 2, 2026
Unprompted review
Reply from Rat & Boa
Hi Chloe,
Thank you so much for your kind review!
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
The Rat & Boa Team
Fabulous
Love this shop so many options and styles and everything I have received is amazing quality. Only ever had one issue which was receiving the wrong size (my fault!) but the customer service was amazing and understanding. They were prompt in opening a return for me and got the correct size soon after. Highly recommend to all my girlies
March 12, 2026
Unprompted review
Reply from Rat & Boa
Hi Chloe,
Thank you so much for your amazing review!
We’re so happy to hear that you’ve loved everything you’ve received and that you’ve had a great experience with our customer service team. It’s especially lovely to know we could help get everything sorted quickly for you, that’s exactly what we aim for.
Kind regards,
The Rat & Boa Team
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