One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service. Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, w... See more
Company replied
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
905 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Be careful, no response from customer care
Been trying to connect regarding the return of the item, due to the insufficient quality and inadequately high price for 7 days- no response. Still waiting. Not the best customer care. Be careful and think twice before making a purchase
April 24, 2026
Unprompted review
Reply from Rat & Boa
Hi Inga,
We’re truly sorry to hear that you’ve had a frustrating experience, and we sincerely apologise for any confusion or disappointment caused. That’s certainly not how we want any of our customers to feel.
A prepaid return label was issued, and all the return details were included on the label so the parcel could be taken directly to the drop-off point. We can see that our team has since reached out to clarify this, but we’re very sorry if this wasn’t clear at the time or if you felt there was a delay in communication.
Please know we’re here to help and if there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Rat and Boa Team.
Love their dresses
Love their dresses! Shipping is extremly fast, no problem ever when ordering
April 10, 2026
Unprompted review
Reply from Rat & Boa
Hi Iva,
Thank you so much for your lovely review.
We're so happy to hear you love your pieces!
Kindest Regards,
The Rat and Boa Team.
Great customer experience and super…
Great customer experience and super helpful before my holiday!
April 22, 2026
Unprompted review
Reply from Rat & Boa
Hi Jade,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our team and that we could help ahead of your holiday.
Wishing you the most amazing trip!
Kindest Regards.
The Rat and Boa Team.
Reply from Rat & Boa
Hi Maj,
Thank you so much!
We’re so glad to hear you’re happy with your items and the service you received.
Kindest Regards,
The Rat and Boa Team.
Always love ordering from Rat & Boa and…
Always love ordering from Rat & Boa and have done for a number of years now - really unique clothes perfect for holidays and always attract plenty of compliments. Their sales are really good value for money and generally really happy with the quality. Sometimes the sizing is a bit out but always found customer service able to sort any problems
April 2, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your continued support over the years — it really means a lot to us!
We’re so happy to hear you love our pieces and that they’ve been your go-to for holidays and compliments. It’s also great to know you’ve had positive experiences with our team whenever you’ve needed help.
We really appreciate your honest feedback on sizing too, as it helps us keep improving.
Kindest Regards,
The Rat and Boa Team.
10/10
Not only was the dress absolutely stunning, but their customer service were really efficient too. I would absolutely buy from here again!
April 8, 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re thrilled to hear you loved your dress and had a great experience with our customer service team. It’s wonderful to know everything went smoothly for you, and we truly appreciate your kind words!
Kindest Regards,
The Rat and Boa Team.
Scam & horrible customer service
I bought two dresses from Rat&Boa, one of which was missing from the delivery. I tried repeatedly to get in touch with their customer service, and after a long time they told me that they didn’t believe it was missing and therefore wouldn’t do anything about the problem. That’s scamming your customers, and I’ve never experienced such poor customer service. An absolutely terrible experience!
April 7, 2026
Unprompted review
Reply from Rat & Boa
Hi Noa,
Thank you for taking the time to share your feedback, and we are really sorry to hear about your experience.
Whenever an item is reported as missing, we carry out a detailed investigation to understand what may have happened. This involves working closely with both our courier and warehouse teams, reviewing dispatch information such as parcel weights at different stages, and assessing the delivery details provided by the courier.
Upon completion of this investigation, we are only able to issue a refund where the evidence indicates that the item has not been received. I completely understand that this may not be the outcome you were hoping for, and we very sorry for any disappointment or frustration this may have caused.
If there’s anything further you’d like us to look into, please don’t hesitate to let us know.
Kindest Regards,
The Rat and Boa Team.
This is one of my fav brands ever
This is one of my fav brands ever! I recently made a purchase and had to return it for an exchange.unfortunately there were some issues but the customer service resolved it asap.
March 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Boseee,
We’re really glad to hear our customer service team was able to resolve the issue quickly for you and get everything sorted. We always aim to make things as smooth as possible, especially with exchanges.
Thank you so much for taking the time to share your experience!
Kindest Regards,
The Rat and Boa Team.
Disappointing online service
**They got back to me with a sincere apology explaining the situation. Really appreciate the aftercare after a disappointing experience**
I love Rat & Boa clothes, which is why this experience was so disappointing.
This was my first time ordering from them online. I bought two items — one arrived almost immediately, but the other never showed up. When I contacted customer service, I was told it was actually out of stock. I find it ridiculous that I wasn’t informed of that when I placed the order.
As soon as I realised it wouldn’t arrive in time for my event, I tried to cancel it. My request was ignored, and the item turned up 16 days later — far too late to be of any use to me.
To make matters worse, when I then tried to return it, I was told I had missed the return deadline. After more chasing by email, they eventually sorted that part out, but still charged me a return fee.
After nearly three weeks of waiting, four emails, poor communication, and being sent an item I had already tried to cancel, I really think the return fee should have been waived. I love the brand’s clothing, but the customer service experience was very poor.
March 29, 2026
Unprompted review
Reply from Rat & Boa
Hi Kate,
Thank you for taking the time to share your feedback.
We sincerely apologise again for the experience you had with your order, and we really appreciate you outlining your concerns so clearly.
We’re very pleased our team was able to reach out directly and resolve this for you, and we’re grateful for your understanding.
Your comments are genuinely valued and will be shared with the relevant teams as we continue to review and improve our service.
Kindest Regards,
The Rat and Boa Team.
Beautiful dress
The dress I ordered was absolutely gorgeous, it was too long, which I expected as I’m only 156cm.
I would have kept it and had it altered but it was a little see through in the light and I wanted it for my daughter’s wedding. If it had just been for a party I would have been happy to wear it
The returns service and refund was simple and quick
I would definitely buy again
March 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Safia,
We’re delighted to hear you loved the dress, even if it wasn’t quite right for such a special occasion! We’re so pleased the returns and refund process was simple and quick for you, and we truly appreciate your kind words!
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Eva,
Thank you so much for your kind words! We truly appreciate your feedback!
Kindest Regards,
The Rat and Boa Team
Amazing dresses
Amazing dresses, such lovely quality and fit. Great customer service too, answered any queries promptly
April 1, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review!
We're thrilled to hear you loved the quality and fit of our dresses. It also means a lot to know our customer service team was able to answer your queries promptly.
We truly appreciate your support and can’t wait to welcome you back again soon!
Warm regards,
The Rat & Boa Team
Really quick and efficient resolution to my issue with my order
I love Rat & Boa. I have previously ordered with them and was super satisfied with my dress.
I had recently placed another order for a dress for an upcoming wedding, and upon receiving it noticed that the fit wasn't exactly as described, but beyond that there was a quality issue with the seam being off centred. I was extremely upset because I had been eyeing this dress for probably a year and finally pulled the trigger through a sale they had.
This is a pretty difficult issue to describe or at least prove through pictures without being able to inspect it, but the rat and boa team helped me really quickly by sending me a return label, and update on further instructions (that upon only review of it, would there be an issue of a full refund only cause I had bought this item on sale, and because I had it shipped to a US address, even though I am from Canada).
It was honestly in my eyes at least a complex process, and one I was super hesitant on that wouldnt be resolved, however, I received my refund quickly and was offered an opportunity to honour the discount I had received on the dress when the size i needed became available.
Maybe some people expect this type of service for an issue like this but honestly, some companies create a lot of unnecessary friction and ruin the entire customer experience for their customers.
I wasn't able to re-order a dress in time for the wedding, but I'll definitely be buying from them again, and just wanted to make note of the wonderful service I did receive.
April 14, 2026
Unprompted review
Reply from Rat & Boa
Hi Jessica,
Thank you so much for taking the time to share such a detailed and honest review. We’re truly sorry to hear about the disappointment with the dress, especially after you had been waiting so long to purchase it. We completely understand how upsetting that must have felt.
That said, we’re so pleased we were able to resolve the issue quickly for you and provide clarity around the return and refund process. We always aim to handle concerns fairly and efficiently, no matter how complex they may seem, and it’s wonderful to hear that you felt supported throughout.
While we’re sorry the timing didn’t work out for your wedding, we really appreciate your understanding and your continued support.
Thank you again for your kind words!
Warm regards,
The Rat & Boa Team
Amazing costumer care
I needed to return two items I bought on sale and order new ones to the same discounted price. The team was super lovely, patient and helpful throughout the entire process. No delays and I got my money refunded very quickly. I felt taken care of and listened to, great service (and beautiful clothes).
April 15, 2026
Unprompted review
Reply from Rat & Boa
Hi Tiina,
Thank you so much for your lovely feedback! We’re so pleased to hear that your exchange process went smoothly and that our team was able to support you!
We truly appreciate your kind words!
Warm regards,
The Rat & Boa Team
Very good experience
I purchased a dress from the website and unfortunately it arrived with a pulled thread. I contacted customer service and they were extremely helpful in resolving the issue. They guided me step by step through the return and refund process and supported me with the new purchase as well.
They were consistently very kind, responsive, and supportive throughout the entire experience.
April 14, 2026
Unprompted review
Reply from Rat & Boa
Hi Camilla,
Thank you so much for your thoughtful review.
We’re truly sorry that your dress arrived with a fault, but we’re so pleased to hear that our customer service team was able to support you quickly and guide you through the return and refund process smoothly.
We always want to make things right and ensure you feel confident shopping with us.
Thank you again for your understanding and your support, we hope you love your new purchase!
Warm regards,
The Rat & Boa Team
I had a small issue with an exchange…
I had a small issue with an exchange where the system was experiencing some sort of bug and the customer team were super helpful. They guided me step by step on how to carry out the exchange.
Always great delivery, service and products.
March 9, 2026
Unprompted review
Reply from Rat & Boa
Hi Alejandra,
Thank you so much for your kind feedback!
We’re really pleased to hear that our customer service team was able to support you through the exchange and guide you step by step while the system issue was being resolved.
We truly appreciate your patience and understanding, and it’s wonderful to know you’ve consistently had a great experience!
Warm regards,
The Rat & Boa Team
I bought the Luciana dress
I bought the Luciana dress which was just as described on the website. Beautiful fabric and pattern! The only downside that it was 48 hour delivery however I actually received it 5 days later from ordering.
All in all, really happy with my purchase x
March 23, 2026
Unprompted review
Reply from Rat & Boa
Hi Yasmin,
Thank you for your lovely feedback — we’re so pleased to hear love your Luciana dress!
We’re really sorry to hear about the delay with your delivery. That’s not the experience we aim to provide, we really appreciate you letting us know.
Kindest Regards,
The Rat and Boa Team.
I have been waiting weeks and weeks for…
I have been waiting weeks and weeks for my refund to go through. It was “processed” by them almost 3 weeks ago now, and said that it would show in my account 5-10 business days later. It’s been 15 business days later and I haven’t received the refund. No one has gotten back to my emails in over a week now and I’ve tried multiple emails. 2 emails even bounced back. It’s very concerning as I paid $300+ for this dress. I’m worried I won’t receive my money back.
April 10, 2026
Unprompted review
Reply from Rat & Boa
Hi Jaqueline,
We’re very sorry for the worry and frustration this has caused, we completely understand your concerns regarding your refund.
We can confirm that your refund was processed on 10th April. Once a refund has been issued on our side, it can take up to 5 working days for your bank to complete the processing and for the funds to appear in your account, depending on your bank’s processing times.
If you are still experiencing any trouble locating your refund, please don’t hesitate to contact our team at customercare@ratandboa.com, and we’ll be more than happy to investigate this further for you as a priority.
Kindest Regards,
The Rat and Boa Team.
Super fast delivery and lovely dress
Super fast delivery and lovely dress.
The dresses are very well cut and very flattering but does require additional tailoring due to length.
March 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Hollie,
Thank you so much!
We’re so pleased to hear you’re happy with your dress and that it arrived quickly.
Kindest Regards,
The Rat and Boa Team.
I purchased a dress 11 days ago
I purchased a dress 11 days ago, it’s still not shipped, customer service absolutely ignoring all the emails and messages I’ve been sending. On their socials they claiming they’ve had a backlog because of the holiday but it could be simply resolved by notifying buyers on their website/newsletter. At this point, I would not recommend to support this company because they’re truly not respect their customers. Also recent fake bought reviews looks ridiculous.
March 29, 2026
Unprompted review
Reply from Rat & Boa
Hi Dayana,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you felt disappointed with your experience.
During this period, we experienced a slight delay while awaiting incoming stock for certain items from our new collection.
We understand that waiting longer than expected can be frustrating, and we appreciate your patience while this was resolved.
We can see that your item has now been successfully delivered, and we hope you’re happy with your item.
Your comments are greatly appreciated and we’ll be sharing this feedback internally as we continue working to improve.
Thank you again for your order and for taking the time to share your thoughts.
Kindest Regards,
The Rat and Boa Team.
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