One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service. Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, w... See more
Company replied
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
905 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Very easy to order and quick delivery
Very easy to order and quick delivery. I did have to return a few items as I had ordered multiple sizes, the return process was simple.
May 12, 2026
Unprompted review
Reply from Rat & Boa
Hi Louise,
We’re so glad to hear that your delivery arrived quickly. It’s also great to know the returns process was straightforward when you needed a different size!
We truly appreciate you taking the time to share your experience.
Kindest Regards,
The Rat and Boa Team.
I am extremely disappointed with my…
I am extremely disappointed with my experience with Rat & Boa.
I ordered two dresses for my upcoming wedding weekend, including the Francesca Dress, and unfortunately one of the dresses arrived with several black ink-like stains on the fabric. The dress was clearly not in acceptable condition upon arrival.
As the wedding is next weekend, there is not enough time for a replacement to realistically arrive, which has left me in a very stressful situation. I contacted customer service immediately with photos and politely asked for help or a reasonable partial refund so I could try to have the dress professionally cleaned myself.
Unfortunately, I have received no response at all. Considering the price point and branding of the company, I expected a much higher level of quality control and customer service - especially when the issue concerns a wedding outfit and a defective item.
Very disappointing experience overall.
May 9, 2026
Unprompted review
Reply from Rat & Boa
Hi Ida,
We are very sorry to read your review and to learn that your experience did not reflect the high standards we aim to deliver, particularly with such a special occasion approaching.
We truly understand how important these moments are and regret any added stress this situation may have caused.
Having carefully reviewed your order, we can confirm that our customer care team has since been in contact with you to provide a resolution. We appreciate your patience while this was addressed and are pleased that we were able to assist. We are committed to ensuring every customer feels supported.
Should you require any further assistance, our team remains available and more than happy to help.
Kind regards,
The Rat & Boa Team
I received the wrong dress and no one…
I received the wrong dress and no one responded to my email regarding returning it for a few days, and now they have they are saying they need time to look into it. I ordered two dresses and they took longer to arrive than they should have, plus then one was the wrong dress. I'm going on a trip at the weekend so want to make sure these are returned before that but the response rate is super slow and I feel like I am
now out of pocket for something that isn't my fault. Getting a bit stressed and anxious!
May 9, 2026
Unprompted review
Reply from Rat & Boa
Hi Amy,
Thank you so much for your lovely words! We hope you enjoy wearing your new pieces on your holiday!
Kindest Regards,
The Rat and Boa Team.
Absolutely obsessed
Absolutely obsessed with my new Rat & Boa pieces 🤍 The Majel Dress and the Flores Dress are both 10/10. The quality, fit and overall feel are incredible — they look so expensive on and fit like a dream. Such flattering cuts and the perfect balance of sexy and elegant. Honestly some of the best dresses I’ve bought in a long time ✨
April 20, 2026
Unprompted review
Reply from Rat & Boa
Hi Phi,
Thank you so much for your amazing feedback!
The Majel and Flores are such great choices!
We really appreciate you taking the time to share your experience and we hope you love wearing your new pieces.
Kindest Regards,
The Rat and Boa Team.
Product quality was poor
Product quality was poor. I contacted customer services and didn’t get any response.
April 6, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Unfortunately, we’ve been unable to locate any previous correspondence from you and we sincerely apologise for any frustration this has caused.
Please could you kindly email us directly at customercare@ratandboa.com with your order details? We take concerns like this very seriously and will prioritise looking into this for you and resolving any issues as quickly as possible.
We truly appreciate you bringing this to our attention and hope to have the opportunity to make this right for you.
Kindest Regards,
The Rat and Boa Team.
Impeccable service… the dresses are…
Impeccable service… the dresses are absolutely stunning! Material is soft & silky smooth… beautiful on the skin. Love everything!!!
April 18, 2026
Unprompted review
Reply from Rat & Boa
Hi Pumza,
We are so happy to hear you love your new dresses!
Kindest Regards,
The Rat and Boa Team.
Fabulous blouse and sent promptly.
May 8, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your kind words, we're so glad to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
So impressed — thank you so much for the amazing, responsive, and genuinely “human” service! Your team took the time to listen, respond quickly, and truly care about the customer experience. That kind of attention and professionalism is rare these days, and it did not go unnoticed. Highly recommend!
May 4, 2026
Unprompted review
Reply from Rat & Boa
Hi Katarzyna,
Thank you for taking the time to share your feedback — we really appreciate it!
We’re glad to hear that you felt listened to and supported. Providing responsive, thoughtful service is important to us, so it’s great to know that came through in your experience.
Thanks again for your recommendation, and please don’t hesitate to reach out if we can help in the future.
Kindest Regards
The Rat and Boa Team.
Very efficient delivery times and every…
Very efficient delivery times and every item I have ordered has been absolutely perfect! From the fit to the quality and also length...I am 5"10 and struggle to get maxi dresses long enough but Rat and Boa is just perfect!
May 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Antonia,
We truly appreciate you taking the time to share your experience and hope you continue to love your pieces!
Kindest Regards,
The Rat and Boa Team.
Absolutely do no recommend
Absolutely do no recommend. Company is non responsive in email. I have been inquiring about my refund and my emails go in answered. The only email I did receive was an automatic email saying refund was processed, yet my credit card company has no refund from them. Beware of purchasing! In event the item doesn’t fit, you ma not be refunded
April 30, 2026
Unprompted review
Reply from Rat & Boa
Hi Chiara,
We’re very sorry to read about your experience and sincerely apologise for the frustration this has caused.
After reviewing your order, we can confirm that your refund was successfully processed on 28th April 2026. While the refund has left our side, it can sometimes take up to 10 working days to appear back in your account, depending on your bank or card provider’s processing times.
We can also see that a member of our team has now been in direct contact with you and has provided confirmation of the refund transaction for your reassurance.
We completely understand how concerning this situation can feel, and we truly regret any worry caused by the delay in communication.
If there is anything further we can assist you with, please don’t hesitate to let us know
Kindest Regards,
The Rat and Boa Team.
The most amazing dresses .
The most amazing dresses .. addictive.. amazing fabric and designs.. quality faultless
May 4, 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review. We’re thrilled to hear you’re enjoying the dresses and that you love the fabrics, designs, and quality. That truly means a lot to us!
Kindest Regards,
The Rat and Boa Team.
Great service
Dresses arrived promptly and the return service was very easy. The sequin dress I ordered is beautiful and seems very well made! The silk dress I ordered however seemed not worth the price as didn't seem very good quality.
April 16, 2026
Unprompted review
Reply from Rat & Boa
Hi Lsumo,
Thanks so much for your lovely review. We’re so happy that you’re loving the piece you decided to keep!
We’re sorry that one of your pieces didn’t feel right for you, we truly appreciate all feedback and will share this with our production team.
If there’s anything we can help with, please don’t hesitate to reach out.
Kindest Regards,
The Rat and Boa Team.
As a loyal customer I can’t speak…
As a loyal customer I can’t speak highly enough of r&b. They are my go to
April 1, 2026
Unprompted review
Reply from Rat & Boa
Hi Debbie,
Thank you so much for your lovely words!
We truly appreciate your continued support!
Kindest Regards,
The Rat and Boa Team.
Fantastic customer service experience…
Fantastic customer service experience from Beth, 5 🌟
April 28, 2026
Unprompted review
Reply from Rat & Boa
Hi Casey,
We’re so happy to hear you had a great experience.
We’ll be sure to pass your kind comments on to Beth!
Kindest Regards,
The Rat and Boa Team.
Preorder
I had some confusion about a pre order I made recently. Customer service cleared the information for me and even give me to option to cancel the order but I love love love the dress and can’t wait to receive it!! Professional and so so helpful.
April 28, 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re glad our customer service team was able to clear things up and give you the information you needed.
We hope you absolutely love your item when it arrives!
Kindest Regards,
The Rat and Boa Team.
Best dresses ever
I am never disappointed when I buy from rat & boa. The quality and fit is always unreal and I always get compliments.
April 28, 2026
Unprompted review
Reply from Rat & Boa
Hi Calvin,
We’re thrilled to hear that you love the quality and fit — that truly means a lot to us.
We love that you’re getting compliments every time you wear your pieces!
Kindest Regards
The Rat and Boa Team.
I ordered two dresses and ended up…
I ordered two dresses and ended up returning one. The return process was smooth and hassle-free. I absolutely love the dress I decided to keep
April 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Sarah,
Thank you so much for taking the time to share your experience.
We're so happy to hear that you love the dress!
Thank you again for your support, and we hope you enjoy wearing your new piece!
Kindest Regards,
The Rat and Boa Team.
Refunds not issued
I ordered multiple dresses for my wedding and sent them back due to them being ill-fitting.
All items were returned using a pre-paid postage label provided by Rat & Boa with proof of postage.
They claim a dress wasn't received in the parcel and are refusing to issue the refund.
The item was definitely in the parcel when I sent it, I'm not a thief and I would be able to tell if there was a dress sitting around in my house.
Under the consumer rights act the seller is liable for any issues during the courier process if they provide the prepaid label - which Rat & Boa did.
After various backwards and forwards they are still refusing to issue the refund so I will now have to take this further with the small claims court.
Extremely time consuming and unfair. I would never buy from this brand again and would recommend nobody else does either.
April 27, 2026
Unprompted review
Reply from Rat & Boa
Hi Megan,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We take all returns and investigations extremely seriously and have conducted a full review in conjunction with both our warehouse team and our courier.
Following this investigation, we were unable to locate one of the returned items within the parcel received. As such, and in line with our returns policy, we were unable to process a refund for items not received.
We can confirm that our management team has now been in direct contact with you to resolve this.
If there is anything further we can do to assist you, please do not hesitate to contact us.
Kindest Regards,
The Rat and Boa Team.
I've ordered from R&B before and will…
I've ordered from R&B before and will probably purchase again and again. The fabrics used feel luxurious. Website navigation is pretty easy and I love that there are different patterns and colours! Shipping is quick and easy.
April 5, 2026
Unprompted review
Reply from Rat & Boa
Hi Majean,
Thank you so much for your continued support and for taking the time to share your thoughts! We're so happy to hear you've had a positive experience with us and love your purchase!
Kindest Regards,
The Rat and Boa Team
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