Ray-Ban Reviews 7,432

Purchase my glasses December 27th for myself what's the Best buy got my prescription at February but left side of my glasses speaker started distorting and callers couldn't hear me talk call the customer service and they tell me that since I didn't buy them from Ray-Ban and I borrow from Best buy and not Ray-Ban or Liz Crafter that I am stuck with the glasses that I bought and paid $300 some dollars for that I have to keep and they can do a 24 month warranty and I'm less than 24 months with the glasses I wouldn't purchased these glasses no more and I suggest other people don't personally glasses because they're selling another places but they don't want to honor the warranty for something goes wrong I put prescription in them and I'm stuck with broke glasses

NEVER EVER PURCHASE FROM RAY BAN DIRECTLY. They are useless, they don't answer emails, respond to calls or just "gaslight" you when you return their products. If you are making a purchase, they are in constant contact with you, emailing & responding pronto. If you are dissatisfied and return an item, they will NOT REFUND YOUR MONEY. It has been 5 months, and I have yet to receive my credit for returning my META glasses, which they emailed me they received them & were issuing a refund. TO DATE 5 MONTHS OUT WITH NO REFUND ALTHOUGH I HAVE CALLED 18 TIMES, WRITTEN 7 TIMES AND NOTHING JUST GASLIGHTING.

I really don’t know why this big and reputed brand choose cheap and pathetic shipping company shipveho com. Veho lost my package. I’m very surprised how ray ban do work with cheap/pathetic company. I would never buy any product from Ray ban. Even not recommend this website and brand to anyone.

I am very disappointed with what is supposed to be a “luxury” brand.

I have now tried twice to order glasses online:

The first order was lost by your delivery provider
The second order has still not been shipped after 6 days

The main issue, however, is your customer support. I had to go through multiple layers of AI, and when I finally reached a human (I assume), I was asked to follow up on the issue myself instead of being properly assisted.

This is not the level of service I would expect from your brand.

Ordered my prescription glasses online on 14th March. after 12 days there is no progress, stuck on prescription received status. I wrote here before have been asked to email reviewsupport.EN, which I did, and no response again. I called customer support earlier but just blabbing, horrible experience.

Just bought the ray ban meta gen 1 and would reccomend for anyone

Please be cautious when returning items to ensure you receive your refund. Imagine that I returned my items on January 8th, and they were received by Rayban but I haven’t been refunded. I contacted them two months ago, and they said my return was being processed. Two weeks ago, I called again, and a customer service representative told me to wait five business days and mentioned I would get an email confirmation!!! Nothing happened yet!Be aware everyone! I'll be calling again to recover my $298.

Website was terrible, I should have just physically gone to the store instead of assuming website would be faster. After accepting EVERYTHING, it would still not let me click "Continue" after entering prescription multiple times. Then after clearing cache, and switching browsers after putting 2 items in my cart, it said that I can only buy one at a time. Yeah WHO WANTS MORE REVENUE?! Why would we want people to buy 2 pair of glasses at once, that'd be horrible for sales.

Consider me a lost sale. I bought one, but will not be buying two.

I ordered a custom pair of sunglasses that came missing outside engravings. The interior engravings were correct but off centered and poorly painted. The case the glasses were in also was painted with the wrong color in the engraved section. I have reached out multiple times with no response from customer service and I am very disappointed and unsatisfied.

Purchased a pair of these prescription glasses for my son at Christmas. The speaker stopped working. Meta and Rayban are unresponsive and uncooperative. Meta order #878722178657749

I purchased my Ray-Ban Meta glasses in February 2025. By March 2026, the speakers completely failed. The Meta app even identifies it as an internal hardware failure, yet getting Ray-Ban/Luxottica to honor their warranty has been a nightmare.
The Issues:
• Hardware Failure: Despite a factory reset and re-pairing, the internal speakers are dead. For $300+ glasses, failing in 13 months is unacceptable.
• Broken Warranty Portal: Customer service tells you to use the online portal, but the portal is broken. It refuses to upload my proof of purchase or photos, making it impossible to submit a claim.
• Useless Support: When I called, they just told me to go back online. When I chatted, they told me to "change browsers." I’ve tried every browser—the issue is on their end, not mine.
This is the worst customer service I have ever experienced. They make it intentionally difficult to file a claim so you’ll give up. With other AI glasses hitting the market, do yourself a favor and wait for a company that actually stands behind its products. Ray-Ban has lost a customer for life.

I ordered a pair of sunglasses. After a week I received a notification to say they had been delivered. They had not!!
I looked at the tracking information. Apparently I received them 2 weeks before I had even ordered them. I contacted customer service, who then emailed to say they couldn't deliver.??
I then received an email to say I will receive a refund. 4 weeks later still no refund & still chasing Ray-Ban.

I purchased the Ray-Ban Meta glasses in September 2025 for $479, expecting premium quality and reliability from a brand like Ray-Ban. Unfortunately, within just a few months, the transition lenses stopped working completely. They no longer change color in sunlight, which defeats the core purpose of these glasses.

For a product at this price point, such a failure in under a year is unacceptable. This clearly indicates either poor product quality or lack of proper durability testing.

What is even more frustrating is the warranty experience:

I raised a warranty claim as expected.
I was given replacement options, which initially seemed promising.
However, after selecting the replacement, the Ray-Ban website showed the product as unavailable, leaving me stuck with no resolution.

This is extremely poor customer experience. Offering replacement options that cannot actually be fulfilled is misleading and wastes the customer’s time.

At this stage:

I have a defective product
No working replacement
No clear resolution from Ray-Ban

This is not what anyone expects when paying nearly $500 for branded smart eyewear.

Final Thoughts:

Product quality does not justify the price
Transition lens failure in months is unacceptable
Warranty process is broken and unreliable

I strongly advise potential buyers to reconsider before purchasing, especially if you are relying on long-term durability or after-sales support.

It took six attempts to purchase a pair of clip on sunglasses. Then four attempts to log into and finally had to change my paypal password. Not a very user friendly website.

So, Ray-Ban decided to shake hands with the techno-fascists and allow Meta to use their glasses to produce a device for public surveillance, recording without permission, collecting faces, places, car plates, addresses, passwords, computer screens etc. etc. etc.
I am now a former fan of Ray-Ban. I will buy any other brand but this.
EDIT: Imagine the mockery of an answer I got from them (see below). These companies don’t care anymore about us - the customers. Why would we care about them? Ray-Ban, never again!

Frames are only in M they need to make bigger size

Absolutely disgraceful customer service, If you really want a good experience I would suggest using a decent company like Oakley or Prada. I will never purchase anything from Rayban ever again!!!!

For $268 you cannot get insurance, 🧐

And conveniently my glasses aren’t available so I have to wait 14 business days to get a refund which I received the product in a week, then wait for them to send more!

Emily was super nice otherwise I would’ve went bananas!

Oh! And I was supposed to have free engraving yet that was still the end result!

Super disappointed! Oh! I should’ve looked at the reviews because I’ve always wanted some but wasn’t able to stop loosing/torturing glasses. I’m sad😞

After owning the meta wayfarer 2 glasses 2 weeks, they malfunctioned. Warranty evaluation was easy and they agreed to replace them within a day. However, the replacement will take up to 20 business days to process and send after receiving them. When, if you bought them online new, they’d ship within a day. Pretty poor service and support for something that is likely going to require a lot of both.

What happened to that legendary company? I am extremely dissatisfied with the quality of your current products.