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Ray Grahams Reviews 1,575

•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and prompt service, highlighting the speed of delivery and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items are as described and represent good value. However, some customers also noted issues with product advertising, stating that items on the website were not always accurately represented. A few people were dissatisfied with having to cover the return shipping costs for incorrect items, especially when the issue stemmed from the product description.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and straightforward... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention finding the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. Gavin in particular was a great help. The deliveries were faultless, including the second one when I broke a part and needed a replacement.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted, recommended and appreciated

I buy from this store regularly and I never had any issues. The deliverys are always fast and the items are as described. Prices are also lower than most and everything seems to be always in stock so no waiting for weeks like other places. I highly recommed them.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

The experience was very good

The experience was very good, I had no bother returning item as I had ordered the wrong size. I reordered the correct size and received it within a few days .

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

A really great service again from Ray…

A really great service again from Ray Grahams. I ordered the set of batteries mid-Wednesday afternoon and they were in the chargers by Thursday lunchtime. Purchasing, confirmation, dispatch and packaging all excellent.

November 26, 2025
Unprompted review

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