Ray Grahams logo
Visit website

Ray Grahams Reviews 1,575

•
TrustScore 5 out of 5

4.8

Building Materials Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and prompt service, highlighting the speed of delivery and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items are as described and represent good value. However, some customers also noted issues with product advertising, stating that items on the website were not always accurately represented. A few people were dissatisfied with having to cover the return shipping costs for incorrect items, especially when the issue stemmed from the product description.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and straightforward... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention finding the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Prompt helpful and quick service

Prompt helpful and quick service to get the product. When the product arrived it was damaged in transit but the aftercare service was excellent and our problem was solved in a matter of days. A very good retailer in our opinion.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased an incorrect model skill…

I purchased an incorrect model skill saw and I only relised this when it was already in transit to me . I emailed and they made the complications of getting the correct model to me without out any hickups. Easy to deal with.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Titan 3 bag coal bunker…

Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience!

Ray Grahams were excellent from start to finish. Ordering was straightforward & the product was delivered within 2 days. Would not hesitate to order from the company in future.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Five stars once again for Ray Graham’s

Once again, I had an excellent customer experience at Ray Graham’s in Newtownards. As always, the staff are outstanding with their friendliness, knowledge and customer focus. Today I was helped by Stephen in the timber cutting section who made a difficult problem for me simple with his innovation and expertise.
He was extremely personable and enlightening by recommending alternative products to help solve my DIY dilemma - this is a consistent trait I find with all the staff at Ray Graham’s who are only too happy to assist novices like myself.
Stephen provided a great solution for me leaving me extremely satisfied again with my visit to this outstanding building supplies company. Their extremely unique and superb customer ethos was typified today for me by Stephen and I can only thank him for a job very well done.
I would not hesitate to recommend Ray Graham’s to anyone looking for help regarding any DIY task - my thanks and appreciation once again to Stephen and all the team.

July 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look