Raymour & Flanigan Reviews 

Rep very attentive.stuck to price limits. Made sure I followed my feelings with different mattresses. Worked with final price ordered. Manager that came as great. Worked great with my order.

Before they started carrying the furniture inside the house, I said please be careful, the door is new, if the furniture doesn’t fit, please stop. The delivery workers need to be more careful going thru the front door. They damaged the door frame.

Your employee called, said ‘hello’ once, and then immediately hung up the phone. We have been trying for SIX MONTHS to have our furniture replaced. This has been ABYSMAL customer service.

This is the second time that I’ve scheduled service and the service technician canceled on me when they were on their way to my house. I’ve taken 2 days off for them to come and now will have to take a 3rd day off. 1st day they called and said “you’re going to need a part so I’m not going to come out until the part is ordered. I’ll order it and you’ll be notified when the part comes in.” Got an email a few weeks later to schedule service, technician called and said the part hasn’t come in yet!” Then why did the company schedule service. 6 weeks later and 2 days off from work and my couch is still not fixed!

I went to the Niagara Falls outlet to order a sectional for my new house. Lisa Patton helped us initially and was wonderful; however I paid for my couch on Sunday and two days later received a call that the couch is no longer manufactured. When I went in to the showroom to verify and look at different options, the store manager, James Mercer, was sitting up front so I asked for his help. He was immediately confrontational and downright rude. I was planning on purchasing other pieces of furniture and a mattress; however he really has turned me away from raymour and flanigan all together. I only ended up ordering another option due to having a balance but I really am very disappointed due to James’ handling of the whole situation. The worst customer service that I’ve seen.

The sales person was very helpful and very pleasant to work with.

The sales staff have been extremely helpful to me in my search for good furniture.

Bought box spring and matress,set up delivery for 3 days later, they only brought the box spring no matress,was told after calling them the matress would be 10-14 more days,tried to cancel matress order and they said they couldn't do that,someone may reach out to me.why would any company bring only a box spring without the matress

Our new mattress and box spring were just delivered. This was a great experience from beginning to end. Our salesperson Cheryl was wonderful. She helped us to choose a good mattress, helped us get a good price and was very friendly. The delivery process was great too. We received several communications regarding time of delivery and tracking of the truck. The mattress was delivered right to the bedroom and old mattresses taken away.

Salesperson heard what we were looking for. Did not try to”up ssell” us. Deliver what we wanted a,

Great sales staff quick transaction brought it home!

My salesman was very helpful and had great communication with me. He was patient and respectful.

Maria B was great. She knew every item on the floor that fit with what I was looking for and quickly provided dimensions, availability and pricing. Great customer service! Thank you.

I am writing to report an extremely disappointing customer service experience with the Raymour & Flanigan store in North Attleboro, Massachusetts.

On Friday, June 19, I purchased a sectional from your North Attleboro store. Throughout the sales process, it was clear that I was not shopping under a strict budget. I was open to purchasing a higher-quality piece of furniture if it met my needs. I happened to fall in love with the color and comfort of one of your lower-priced sectionals, and I trusted that your sales associate would guide me appropriately. Looking back, I am extremely disappointed that no one discussed the limitations or expected durability of this particular sofa. Had I been informed that it was considered an entry-level product with significant quality compromises, I would have gladly purchased a higher-end model.

Within one hour of the furniture being delivered, I realized I had made a terrible mistake. The sectional looked and felt cheaply made. The back cushions had visible marks, the fabric had dents and creases, and the seat cushions were uneven and lumpy. This was not the quality I expected from Raymour & Flanigan.

I immediately contacted both the store and sales rep—again, within one hour of delivery—to explain my concerns. I was shocked to be told that because the furniture had already been delivered, it was "too late." The only solution offered was a return with a 40% restocking fee and store credit. While I completely understand receiving store credit, a 40% restocking fee for furniture that had been in my home for less than an hour felt unreasonable. After several conversations over the next two days, the store agreed to reduce the fee to 20%, but even that felt like an unfair compromise, especially given how quickly I reported the issue. Reluctantly, I declined the offer and assumed I would either have to live with the purchase or attempt to sell it myself.

Adding to my frustration, I later discovered that the sectional had been delivered without the connectors needed to secure the pieces together. I filed a service request, and on a beautiful summer day I stayed home waiting for the technician. He was professional, courteous, and honest. He immediately confirmed that the sectional should have had connectors but unfortunately arrived without any replacement connectors or the necessary parts to complete the repair. As a result, the service visit accomplished nothing.

During the visit, the technician also documented the visible dents, creases, and other quality concerns by taking photographs. He told me he would submit a service report and that a sales manager would contact me regarding the condition of the sectional.

That was over a week ago, and I have yet to receive any follow-up from anyone at Raymour & Flanigan.

At this point, I simply want this sectional removed from my home. I am not asking for a refund to my original form of payment. I am willing to accept store credit because I still believe Raymour & Flanigan carries quality furniture—I simply believe this particular purchase was not representative of the quality your company strives to provide. However, I cannot continue living with a piece of furniture that I immediately identified as unsatisfactory and that has now become the source of weeks of frustration.

i wanted one stop shopping. so i knew RF would have several styles, in stock and they do. the saleman was what i needed, he was there and then not there., he left me alone to think. but i knew he was on hand. wasn thrilled w color sales showed me alt but waiting two eeks for a shad diff is silly. the superior construction of the cahri sold me.

Very satisfied!

Kelly McDowell was very pleasant and very informative on all of the products that we were interested in. She made very helpful suggestions and was very sensitive to our needs. The unselfish attention she showed to my son, and I made us feel very much at home and look forward to doing future business with her and tell all of our friends and family.

I am one million percent satisfied with my purchase today and happy that it is in stock and can be delivered before the end of the week. Adam was very patient with me and answered all of my questions. I can't wait to take a nap on my new couch next weekend.

WILLING TO HELP NO MATTER WHAT...