Raymour & Flanigan Reviews 

Mike Tommasiello was very helpful!

Sales person was helpful and knowledgeable.

I was very pleased with my sales person. Ray was very knowledgeable about the furniture we were looking for and he was very pleasant to work with.

Awesome products service and delivery

The site is easy to navigate and product descriptions and specifications are complete.

Ian is a wonderful salesperson. He is very knowledgeable and patient.

It was an easy and good experience. The sales women so very helpful and patient with us.

Very easy to arrange for service and very prompt response. Very helpful and accommodating

Service technician was very knowledgeable, professional and courteous

I was looking for a loveseat on various store websites. I checked back to yours and found I was blocked. I went thru steps to verify myself,but this still happens every time I visit your site. I never have had this issue with any other site...bought the loveseat anyway!

I am writing this review to warn other customers about the experience my daughter and I had at the Raymond & Flanigan store located at 66-26 Metropolitan Ave #730, Middle Village, NY 11379, with salesperson Auvi Rahman.

We went to the store looking for a mattress because my daughter has serious back issues. Before making any decision, I repeatedly emphasized to Mr. Rahman that the most important thing was finding a mattress that would support her back and that, if it didn’t work for her, we needed to be able to exchange it.

Throughout our conversation, he repeatedly assured us that exchanging the mattress would not be a problem. He told us we simply needed to sleep on it for a while and that we would have up to three months to exchange it if it wasn’t the right fit. He even tried to reassure us by telling us that several members of his family were doctors and that, based on what he had learned from them, he knew exactly what kind of mattress my daughter needed.

Based on his recommendations and assurances, we purchased a mattress that cost approximately $3,400. The purchase was made on February 2, 2026, and it was delivered on March 7, 2026.

When it was time to sign the paperwork, Mr. Rahman simply pointed to where I needed to initial and sign. He also offered us an $80 mattress protection plan. When we asked what it covered, he said it protected against things like stains, minor damage, and scratches. Since those benefits were not important to us, we declined the protection plan.

What he never told us—and what I believe was critical information—was that declining the protection plan would also eliminate our ability to exchange the mattress. Considering how many times I had specifically asked about exchanging it if it didn’t work for my daughter’s back, this was information he should have clearly disclosed. Had we known that, we would have made a different decision.

On March 13, my daughter called the store because the mattress was causing her severe discomfort and she wanted to exchange it. She was immediately told that an exchange was impossible because we had not purchased the protection plan.

She then called Mr. Rahman directly. He told her he would speak with a manager and call her back. He never did.

On July 2, we went back to the store in person. Instead of listening to our concerns, Mr. Rahman was rude, raised his voice, and repeatedly interrupted us. He also claimed he had returned my daughter’s call and left a voicemail. That statement is false, and we have our phone records showing that no such call or voicemail was ever received.

We then spoke with the store manager, Evelyn, who told us there was nothing she could do because we had signed declining the protection plan. She also insisted that her salesperson had fully explained the terms, which is simply not true. The one condition we repeatedly asked about—the ability to exchange the mattress if it wasn’t suitable—was never explained as being dependent on purchasing the protection plan.

Before we left, Evelyn said she would email the regional manager to see if an exception could be made. Five minutes after we left the store, she called and asked us to come back. Naturally, we thought she had found a solution. Instead, when we returned, she only showed us the paperwork with my initials declining the protection plan—something she could have told us over the phone. She gave us false hope for no reason.

Later that day, Evelyn called again to say that the regional manager would allow an exchange only if we paid a 20% restocking fee ($639)and also purchased the protection plan.

To make matters even worse, the mattress that we purchased for approximately $3,400 from the store has a resale value of only about $1,000 if we try to sell it ourselves. We have been left with a mattress that my daughter cannot sleep on and that has lost the majority of its value.

After spending thousands of dollars, we expected honesty, transparency, and respect. Instead, we feel that important information was withheld during the sales process, our concerns were dismissed, and we were treated disrespectfully when we tried to resolve the issue.

I hope management takes this complaint seriously and that future customers make sure every promise made by a salesperson is clearly written into the contract before signing anything.

Professional employees

How friendly the atmosphere was ! Very nice staff…. Not trying to do a hard sale …..very knowledgeable …gave you space to look around uninterrupted ….
Very pleasant !

Had trouble with recliners that I bought Went into Raymour and Flanigan’s asked for a manager Matt took care of us. Everything was straightened out within 48 hours and we have new chairs on the way. He did a wonderful job very impressed.

Love this store and Omar is an awesome salesman. Very professional

Grand opening of new store. The salesman introduced himself when we went in and then gave us tons of time to explore and was circling. We let him know when we were ready. He was so very knowledgeable about the company, the merchandise and was willing to try different things to get us the best price. I loved the store! High end quality, and lots of choices! Early delivery options and financial choices.

Sales rep was informative about the product I was interested in.

The appointment was canceled and my couch is still broken. I bought the furniture coverage and am getting nothing for it.

From the moment we were greeted by salesperson named Frederick Hall who courteously accompanied us as we browsed leather sofas, to his assistance in trying to find the sofa we wanted and finally making the purchase of the sofa. It was a smooth and easy purchase thanks to Frederick. We can’t wait for it to be delivered in the next few days.

Such a wonderful experience from the moment I walked through the door! Thank you