Raymour & Flanigan Reviews 

I was able to order my item, on sale, and get it in time for an upcoming family visit. Because I am on a tight time schedule, I called the Kingston outlet store and spoke to a lovely associate who helped me schedule my furniture pickup earlier than what was available on the pick-up calendar. Their customer service can't be beat, and I appreciate talking to a real person!

John was our Sales Representative, and his patience and professionalism made our purchase a pleasure.

Michelle made the buying process very easy. She helped us pick the right furniture for our space and showed us all the options that were available.

Super helpful staff. Wide variety of options. This was our first stop for a couch and found the perfect one. Will definitely be back for a recliner in the future.

Kevin Sherlock was super kind and helpful. Big shout out to him. He made things really easy and smooth.

Bruce was awesome. He made the entire process quick, easy, and efficient. Would recommend for sure.

Very pleasant shopping experience. The sales person was very pleasant and helpful and a pleasure to deal with.

Luis was so helpful And great. He was so pleasant easy to talk to. You need more sales people like him

Had a great shopping experience at R&F! Our sales rep, Shakeela Said, was knowledgeable and patient. She was there to answers all our questions and in the shadows when we were browsing n contemplating how the furniture would look in our home. They have great sales going on for July 4th so that was a bonus. But overall the staff n atmosphere there was awesome! Can’t wait to get our new living room!

Mohamed was very professional, helpful and friendly. He was not pushy or annoying trying to up sell. he knew his stuff. Got me in exactly the right configuration in 5 minutes or less.

Mike Tommasiello was very helpful!

Sales person was helpful and knowledgeable.

I was very pleased with my sales person. Ray was very knowledgeable about the furniture we were looking for and he was very pleasant to work with.

Awesome products service and delivery

The site is easy to navigate and product descriptions and specifications are complete.

Ian is a wonderful salesperson. He is very knowledgeable and patient.

It was an easy and good experience. The sales women so very helpful and patient with us.

Very easy to arrange for service and very prompt response. Very helpful and accommodating

Service technician was very knowledgeable, professional and courteous

I was looking for a loveseat on various store websites. I checked back to yours and found I was blocked. I went thru steps to verify myself,but this still happens every time I visit your site. I never have had this issue with any other site...bought the loveseat anyway!

I am writing this review to warn other customers about the experience my daughter and I had at the Raymond & Flanigan store located at 66-26 Metropolitan Ave #730, Middle Village, NY 11379, with salesperson Auvi Rahman.

We went to the store looking for a mattress because my daughter has serious back issues. Before making any decision, I repeatedly emphasized to Mr. Rahman that the most important thing was finding a mattress that would support her back and that, if it didn’t work for her, we needed to be able to exchange it.

Throughout our conversation, he repeatedly assured us that exchanging the mattress would not be a problem. He told us we simply needed to sleep on it for a while and that we would have up to three months to exchange it if it wasn’t the right fit. He even tried to reassure us by telling us that several members of his family were doctors and that, based on what he had learned from them, he knew exactly what kind of mattress my daughter needed.

Based on his recommendations and assurances, we purchased a mattress that cost approximately $3,400. The purchase was made on February 2, 2026, and it was delivered on March 7, 2026.

When it was time to sign the paperwork, Mr. Rahman simply pointed to where I needed to initial and sign. He also offered us an $80 mattress protection plan. When we asked what it covered, he said it protected against things like stains, minor damage, and scratches. Since those benefits were not important to us, we declined the protection plan.

What he never told us—and what I believe was critical information—was that declining the protection plan would also eliminate our ability to exchange the mattress. Considering how many times I had specifically asked about exchanging it if it didn’t work for my daughter’s back, this was information he should have clearly disclosed. Had we known that, we would have made a different decision.

On March 13, my daughter called the store because the mattress was causing her severe discomfort and she wanted to exchange it. She was immediately told that an exchange was impossible because we had not purchased the protection plan.

She then called Mr. Rahman directly. He told her he would speak with a manager and call her back. He never did.

On July 2, we went back to the store in person. Instead of listening to our concerns, Mr. Rahman was rude, raised his voice, and repeatedly interrupted us. He also claimed he had returned my daughter’s call and left a voicemail. That statement is false, and we have our phone records showing that no such call or voicemail was ever received.

We then spoke with the store manager, Evelyn, who told us there was nothing she could do because we had signed declining the protection plan. She also insisted that her salesperson had fully explained the terms, which is simply not true. The one condition we repeatedly asked about—the ability to exchange the mattress if it wasn’t suitable—was never explained as being dependent on purchasing the protection plan.

Before we left, Evelyn said she would email the regional manager to see if an exception could be made. Five minutes after we left the store, she called and asked us to come back. Naturally, we thought she had found a solution. Instead, when we returned, she only showed us the paperwork with my initials declining the protection plan—something she could have told us over the phone. She gave us false hope for no reason.

Later that day, Evelyn called again to say that the regional manager would allow an exchange only if we paid a 20% restocking fee ($639)and also purchased the protection plan.

To make matters even worse, the mattress that we purchased for approximately $3,400 from the store has a resale value of only about $1,000 if we try to sell it ourselves. We have been left with a mattress that my daughter cannot sleep on and that has lost the majority of its value.

After spending thousands of dollars, we expected honesty, transparency, and respect. Instead, we feel that important information was withheld during the sales process, our concerns were dismissed, and we were treated disrespectfully when we tried to resolve the issue.

I hope management takes this complaint seriously and that future customers make sure every promise made by a salesperson is clearly written into the contract before signing anything.