Raymour & FlaniganReviews 

62,983
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 4,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive product knowledge, making the shopping experience smooth and enjoyable. Many appreciate the no-pressure sales approach, allowing them to browse comfortably and make informed decisions. The service is frequently highlighted as excellent, with people noting the efficiency and ease of their overall interactions, from initial greeting to purchase. However, some customers also noted issues with delivery and customer service, experiencing poor communication regarding delivery dates and unexpected balances. A few other people also felt that customer service was unhelpful or unresponsive, leading to prolonged issues with products and difficulty in resolving complaints.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grand opening of new store. The salesman introduced himself when we went in and then gave us tons of time to explore and was circling. We let him know when we were ready. He was so very knowledgeab... See more

Rated 5 out of 5 stars

From the moment we were greeted by salesperson named Frederick Hall who courteously accompanied us as we browsed leather sofas, to his assistance in trying to find the sofa we wanted and finally makin... See more

Rated 5 out of 5 stars

Customer service was awesome! Michael Richards was very personable and was great helping me with my purchase. I was very pleased with him. I really like the power lift chair I purchased, very comfy... See more

Rated 5 out of 5 stars

Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(62,983)

3,819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst customer service experience I’ve…

If I could give zero stars, I would. This was the single worst customer service experience I have ever endured. Trying to get a straight answer out of this company is impossible. Every person I was transferred to spun a different story and couldn't even provide basic information. Instead of actually doing their jobs, they string you along with false promises of follow-up calls that never happen. Their communication is non-existent, and their customer support is a joke. Save yourself the massive headache and take your business elsewhere. Avoid cherry hill location 1000%

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly greeting

Friendly greeting. No pressure. We browsed, took our time and salesperson was there when we had questions and we were ready to make our purchase.
A pleasant experience!

July 3, 2026
Rated 5 out of 5 stars

The sales person

The sales person, Hayley Brumm, was wry helpful and insightful . She really helped us to pick out both a dining room set as well as a couch and recliner . The entire process of purchasing the furniture was also pretty easy . Thank you !

June 29, 2026
Rated 5 out of 5 stars

I was able to order my furniture in time for a family visit

I was able to order my item, on sale, and get it in time for an upcoming family visit. Because I am on a tight time schedule, I called the Kingston outlet store and spoke to a lovely associate who helped me schedule my furniture pickup earlier than what was available on the pick-up calendar. Their customer service can't be beat, and I appreciate talking to a real person!

July 4, 2026
Rated 5 out of 5 stars

Super helpful staff

Super helpful staff. Wide variety of options. This was our first stop for a couch and found the perfect one. Will definitely be back for a recliner in the future.

Kevin Sherlock was super kind and helpful. Big shout out to him. He made things really easy and smooth.

July 4, 2026
Rated 5 out of 5 stars

Great Shopping Experience!

Had a great shopping experience at R&F! Our sales rep, Shakeela Said, was knowledgeable and patient. She was there to answers all our questions and in the shadows when we were browsing n contemplating how the furniture would look in our home. They have great sales going on for July 4th so that was a bonus. But overall the staff n atmosphere there was awesome! Can’t wait to get our new living room!

July 4, 2026
Rated 5 out of 5 stars

Mohamed was very professional

Mohamed was very professional, helpful and friendly. He was not pushy or annoying trying to up sell. he knew his stuff. Got me in exactly the right configuration in 5 minutes or less.

July 4, 2026

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