Raymour & Flanigan - Abington Reviews 

182
TrustScore 4.5 out of 5

4.4

939 Old York Road, 19046 Jenkintown, PA, US


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Rated 3 out of 5 stars

2 or 3 tries after following instructions. To date no contact from you guys about date to bring new leather luve seat. AND an unexpected delivery charge of over $165. because they couldn't repair furn... See more

Rated 5 out of 5 stars

We had service today for an ottoman and Rafiq was courteous, friendly and helpful. He has a great personality and although we had to wait 2 weeks for service, he was super nice. Our issue is not resol... See more

Rated 5 out of 5 stars

Raymour & Flanagan is by far my best furniture store. The sales representative are always outstandingly kind, knowledgable, patience and genuinely caring. There is always a wide variety to choose fr... See more

Rated 5 out of 5 stars

The Salesman (Rodney) was very helpful and gave us our space to shop and explore without being in the way. We have a very specific set of needs, two sets of furniture combined, and he went through all... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 939 Old York Road, 19046, Jenkintown, PA, United States

  • 2155722461

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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Replied to 0% of negative reviews

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4.4

All reviews

(182)

4,299 reviews in the last 12 months

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Rated 1 out of 5 stars

Unethical Business practices

The manager stated I could get a 5% discount if I used my Raymour and Flanigan account but then stated I had to get the protection coverage which cost $99. In the end she was trying to force me to purchase something I don't want. The manager then stated she would discount the delivery fee in half. In the end instead of buying it outright, as I planned on, I was offered a discount of $41 to use a credit card. This practice was extremely unethical!!! This was completely disheartening. To top it off, I received an email with an invoice thanking me for my order, which I never placed!!!

August 9, 2022
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Reply from Raymour & Flanigan - Abington

Hello Dissatisfied. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com. Thank you. -Jeff V.

Rated 4 out of 5 stars

Great service

August 2, 2022
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Reply from Raymour & Flanigan - Abington

Thank you Curtis Callands for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Excellent service with all my needs…

Excellent service with all my needs met. All details of payment were clearly presented.

June 21, 2022
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Reply from Raymour & Flanigan - Abington

Thank you for taking the time to leave a review, John! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 2 out of 5 stars

Disappointed

Sale person friendly and knowledgeable.
Furniture not up to expectations.
First delivery refused because of poor quality.
Second delivery scheduled, but never showed.
Third delivery furniture was not put together correctly, ended up redoing the assembly myself.
Wouldn’t recommend purchasing from R&F

December 22, 2021
Rated 5 out of 5 stars

Furniture purchase

The gentleman that waited on me Sharif Ali was very helpful and had great customer service. This is the I think third time I have made a purchase at Raymour and Flanagan.

November 8, 2021
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Reply from Raymour & Flanigan - Abington

Hi Dana! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W

Rated 5 out of 5 stars

Love shopping at Raymour & Flanigan

I never seem to have a problem when I go to Raymour and Flanigan. There is always someone near the door to greet me. I usually know what I come in for, so it's not a problem for me. The representatives are always nice, patient and respectful. They never pressure me into buying anything and are clear about the warranties and sale price.
I love shopping at Raymour and Flanigan!

September 8, 2021
Rated 5 out of 5 stars

We purchased a mattress through Raymour…

We purchased a mattress through Raymour & Flanagan with the help of Kevin.
He was outstanding in helping us make a decision. Knows his stuff as far as mattresses are concerned.
I’m glad I had him as a salesman.

August 18, 2021
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Reply from Raymour & Flanigan - Abington

Hi Cheryl,

Thank you for your awesome feedback. We are so glad you had a pleasant experience with us. We are looking forward to seeing you again soon! -Taylor W

Rated 2 out of 5 stars

The experience of purchasing a mattress…

The experience of purchasing a mattress was very unsatisfactory.

We knew what we wanted to purchase and what we did not want. The salesman kept asking us similar questions over and over: "Why don't you want memory foam?" "Do you really want a firm mattress? Here, try this (softer) one"; "are you sure you don't want a new box spring?" When we finally found the one we wanted, he tried a hard sell for a special mattress cover. Over 5 minutes trying to convince us. We told him several times no. Then he called over his manager who asked many of the same questions over and over again. It was worse than the worst experience buying a car! We like the mattress and it was a fair price, or else I would have given a lower rating. I would not recommend anyone going to this store to purchase a mattress.

August 17, 2021
Rated 1 out of 5 stars

I bought a mattress from Raymond…

I bought a mattress from Raymond Flanagan and Jane it was determined to be a defective mattress from a technician at Raymore land again however we are in August and I'm still trying to get a replacement mattress from Raymore and franica

August 5, 2021
Rated 5 out of 5 stars

Salesperson was the most efficient and…

Salesperson was the most efficient and professional person i have had the pleasure of doing business with in many many years. I even got service with a smile. Duplicates should be made of her so other customers can have the pleasant experience I had. That's the kind of service that will make you want to keep coming back to Raymour and Flanigan.

July 24, 2021
Rated 5 out of 5 stars

Good service

Good service. Easy, fast and fair!

July 10, 2021
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Reply from Raymour & Flanigan - Abington

Hi Linda! Thanks so much for your 5-star review! We appreciate you shopping with us! -CE

Rated 5 out of 5 stars

Ryan was helpful

Ryan was helpful, tolerant, pleasant knowledgeable and very enjoyable to work with.

June 27, 2021
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Reply from Raymour & Flanigan - Abington

Hello Warren! Thank you for your 5-star review! We hope you enjoy your new furniture! -CE

Rated 5 out of 5 stars

It was a pleasure visiting your store

It was a pleasure visiting your store. My sales person was named Sean and he was extremely professional and conducted all sales in a businesslike manner. He was very knowledgeable about each one of our purchases especially our sleeper sofa. We returned weeks later and purchased a queen size mattress & box springs. He was waiting on a customer and courteously excused himself and acknowledged us and let us know he would be with us as soon as he finished up with his current customer. We will be returning to purchase a sectional for home and we are looking forward to Sean being our sales representative.

June 16, 2021
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Reply from Raymour & Flanigan - Abington

Hi Daaiyah! Many thanks for taking the time to leave us such a helpful review! Thank you for shopping with us! -CE

Rated 5 out of 5 stars

Howard was very helpful

Howard was very helpful. He made purchasing bunk beds very easy.

May 14, 2021
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Reply from Raymour & Flanigan - Abington

Hi Maureen! It's great to hear you enjoyed shopping for furniture with us. Thank you for shopping with us!

Rated 2 out of 5 stars

My experience at R&F started out great, but update our bed broke in less then a month!

My experience at R&F was really great. My husband and I was greeted at the door and the service also started at the door. The sales associate was very polite and knowledgeable about their merchandise and inventory. My visit definitely deserves a 5 star rating. We went to the store in Jenkintown PA. for a dresser and left with a purchase of a mattress and a bed as well. The associate helped us choose a really comfortable mattress that we couldn’t resist. We will definitely return when we’re in the need for more furniture. I have to say that our last experience was equally as good when we purchased our living room furniture at that same store. That’s what led us back there, great service!
I actually first gave this bed 5 stars, however in less then a month this platform bed is now broken! This bed does not hold up because it’s just not made well. The slates are too thin and the 1 vertical wooden rod in the middle that’s supposed to hold most of the weight is just not thick or strong enough to support a king size bed. I was horrify when my husband was getting into the bed and it just broke! Now we have to sleep at the foot of the bed where the drawers are until we go back to R&F to get another bed.

April 23, 2021
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Reply from Raymour & Flanigan - Abington

Hi Tres! Many thanks for taking the time to leave us such an incredible review! Have a great day!

Rated 5 out of 5 stars

Sales representative very professional…

Sales representative very professional helpful pleasant customer service reps at desk also professional pleasant. I have even a customer fro many years!

April 19, 2021
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Reply from Raymour & Flanigan - Abington

Hi Sherry! Thank you for telling us about your shopping experience. Thank you for shopping with us!

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