We were greeted by a store employee shortly after we walked in. He introduced himself and asked if we were looking for anything in particular. He took us to the area of furniture we were looking for.... See more
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See what reviewers are saying
The manager David was great we spent over two hrs he was always there answering all are questions it was good we learned a lot
i bought a $1600 recliner with motorized legs and lumbar for medical reasons. the motored failed twice and i’ve been waiting 3.5 months for a replacement motor. management at the albany ny store are... See more
Tim asked what I was looking for when I came in, showed me where they were and let me look around by myself. No pressure at all. Great personality! He followed up afterwards answering any questions. V... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1960 Central Ave, 12205, Albany, NY, United States
- 5184563361
4.5
Excellent
176 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Sales employee was outstanding-he went…
Sales employee was outstanding-he went above and beyond
July 9, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Lori,
Thank you so much for taking the time to share your wonderful feedback with us! We're happy to hear that our sales associate provided you with outstanding service and went above and beyond your expectations. We strive to ensure every customer has a positive experience, and it's rewarding to know we achieved that with you.
If there's anything else we can assist you with or if you have any further comments, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
I knew what I was looking for to…
I knew what I was looking for to complete a set I started buying late last year, and it was nice that the piece I was looking for was available still. Pick up was super easy at the central ave location, and the ottoman I bought was exactly what I was expecting, good quality, already assembled, and ready to take home
June 27, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Christopher,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the piece you were looking for to complete your set and that the pick-up process at our Central Ave location was smooth and convenient for you. It's wonderful to know that the ottoman met your expectations in terms of quality and readiness. Your satisfaction is our top priority, and your feedback truly means a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Hello Dorothy,
Thank you for your feedback! We're glad to hear our staff met your expectations. If you need further assistance or have more thoughts to share, please reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Hello Janet,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great time with Fiamma at our showroom. Providing excellent service is our top priority, and it's wonderful to know that Fiamma made your visit memorable. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Prompt and friendly staff was great
June 19, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Mark,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our prompt and friendly staff. Providing excellent service is something we strive for, and it's always rewarding to know when we've succeeded.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best,
The Raymour & Flanigan Team
Mel was our sales person
Mel was our sales person. She was knowledgeable, friendly, and generous with her time, but not pushy.
Mel left a very favorable impression on my wife and I. We would seek her out again.
June 13, 2025
Reply from Raymour & Flanigan - Albany Colonie
Dear Mark Bowers,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Mel was able to provide you with knowledgeable and friendly service without being pushy. It's great to know she left such a favorable impression on you and your wife. We will be sure to pass along your kind words to her. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center
Reply from Raymour & Flanigan - Albany Colonie
Hello Charmine,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you find our furniture both presentable and of good quality. It's our goal to provide our guests with products that enhance their homes, and your feedback reassures us that we're on the right track.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best,
The Raymour & Flanigan Team
Frank is FANTASTIC!
Frank is FANTASTIC!! Warm, Welcoming, knew exactly what we wanted. We’re extremely grateful, we’ll be doing business with your company every time we need furniture/home decor.
May 29, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Hadley,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Frank. It's fantastic to know that he was able to assist you in finding exactly what you were looking for. We strive to provide a warm and welcoming environment for all our customers, and your kind words affirm that we are on the right track.
We are extremely grateful for your support and look forward to assisting you with all your future furniture and home decor needs. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Jordan was very helpful with our…
Jordan was very helpful with our purchase of a new couch and accent chair. He said it may take 6-8 weeks. Hopefully it’s the shorter time.
May 17, 2025
Reply from Raymour & Flanigan - Albany Colonie
Dear Jennifer Taber,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Jordan was able to assist you effectively with your purchase of a new couch and accent chair. We always strive to provide the best service possible, and it's great to know that Jordan met your expectations.
We understand the anticipation of waiting for your new furniture, and we're hopeful that it will arrive on the shorter end of the estimated timeframe. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Offered help right away
Offered help right away. Very professional, friendly,and understanding
May 9, 2025
Reply from Raymour & Flanigan - Albany Colonie
Dear Margaret,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience at Raymour & Flanigan. Our team strives to provide professional, friendly, and understanding service to all our customers, and it’s rewarding to know we met your expectations.
Your kind words and perfect rating mean a lot to us and motivate us to continue delivering exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
We look forward to welcoming you back soon!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Hello Shirley,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your visit went very fast and smoothly. Providing our customers with a seamless shopping experience is one of our top priorities, and your feedback lets us know we're on the right track.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Hello,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience at Raymour & Flanigan. Your satisfaction is important to us, and we're glad we could meet your expectations.
If there's anything specific you think we could improve to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!
Best,
The Raymour & Flanigan Team
It was wonderful so easy
It was a wonderful experience. So easy the salesperson was so helpful and knowledgeable
April 28, 2025
Reply from Raymour & Flanigan - Albany Colonie
Dear Carolyn,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful visit and that our salesperson was able to assist you with their helpful and knowledgeable service. Your feedback is incredibly valuable to us, and we're delighted to know that we could make your shopping experience easy and enjoyable.
We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Wonderful experience!
Wonderful experience at Raymour and Flanigan with Frankie! He was very knowledgeable, friendly and so helpful that after our first purchase we decided to come back and purchase more a few days later! Thank you Frankie!
April 24, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Frankie provided you with such knowledgeable and friendly service, making your visits enjoyable. It's fantastic to know that you were so pleased with your first purchase that you decided to return for more. We truly appreciate your kind words and your continued support. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Terrible customer service experience
Terrible customer service experience. Repair scheduled twice (cancelled once, not the correct part second time). Response from service department was defensive and then turned to trying to blame me for the situation. Avoid purchasing from this retailer, amateur, incompetent service department and no easy way to lodge a complaint higher than at the local level.
April 17, 2025
Unprompted review
Reply from Raymour & Flanigan - Albany Colonie
Hello,
Thank you so much for sharing your feedback with us. We truly apologize for the inconvenience and frustration you experienced with our service department. It’s never our intention to cause such dissatisfaction, and we genuinely care about addressing these issues.
We understand how important timely and effective service is to you, and we recognize that we fell short in your case. Please know that we are taking your feedback to heart and will be reviewing our processes to ensure we make meaningful improvements.
If you would like to discuss this matter further, we would be more than happy to listen. Please feel free to reach out to our customer service team. Your input is invaluable to us, and we sincerely hope to have the opportunity to make things right for you.
Thank you for bringing this to our attention.
Warm regards,
The Raymour & Flanigan Team
Friendly
Friendly, knowledgeable staff. Financing was easy. Just waiting to hear my table is in !!
March 20, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Mary Ellen,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our staff friendly and knowledgeable, and that the financing process was smooth for you. We understand how exciting it is to anticipate the arrival of new furniture, and we're doing our best to ensure your table arrives as soon as possible. If you have any questions or need further assistance, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Dear Cheryll Slater,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience with our customer service, pricing, and selection. At Raymour & FlanigaN, we strive to provide our customers with the best possible service and a wide range of quality products at competitive prices.
Your satisfaction is our top priority, and your kind words serve as a great encouragement to our team. We look forward to welcoming you back to our store soon and assisting you with any future furniture needs.
Warm regards,
The Raymour & Flanigan Team
Promised a delivery date after…
Promised a delivery date after financial withdrawal from my bank account. Customer service was terrible on rite response. Especially sale's manager at albany store. He was completely unprofessional.
March 7, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Jacob,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience with our Albany store and the issues you faced regarding the delivery date and customer service. We apologize for any inconvenience this has caused.
We value your input and are committed to addressing these concerns. Please know that we are looking into this matter to ensure it is resolved and to prevent similar situations in the future. If you would like to discuss this further or if there is anything else we can do to assist you, please reach out to our customer care team at rfcare@raymourflanigan.com.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
The Raymour & Flanigan Team
Was easy to shop on line
Was easy to shop on line, didn’t receive my bed as yet but can’t wait to, I’m excited lol hope it’s everything I expected!
March 9, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Vee,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our online shopping process easy and enjoyable. Your excitement about receiving your new bed is contagious, and we can't wait for you to experience it in your home. We hope it meets all your expectations and brings you comfort and joy. If you have any questions or need further assistance, feel free to reach out!
Best regards,
The Raymour & Flanigan Team
Great purchase assistance from Katie Marie
I would like to thank Katie Marie Kutny for taking care of me as soon as I walked into your outlet store on Central Avenue. She found out just what I was looking for and directed me in the right direction. She was not pushy or overbearing, but always very helpful in selecting a couch that will work for me. I certainly will request her assistance when I return to purchase additional furniture.
March 5, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Russell,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Katie Marie provided you with exceptional service during your visit to our Central Avenue outlet. It's wonderful to know that she was able to assist you in finding the perfect couch without any pressure. We truly appreciate your kind words and your 5-star rating.
If there's anything else we can do for you in the meantime, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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