We were greeted by a store employee shortly after we walked in. He introduced himself and asked if we were looking for anything in particular. He took us to the area of furniture we were looking for.... See more
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See what reviewers are saying
The manager David was great we spent over two hrs he was always there answering all are questions it was good we learned a lot
i bought a $1600 recliner with motorized legs and lumbar for medical reasons. the motored failed twice and i’ve been waiting 3.5 months for a replacement motor. management at the albany ny store are... See more
Tim asked what I was looking for when I came in, showed me where they were and let me look around by myself. No pressure at all. Great personality! He followed up afterwards answering any questions. V... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1960 Central Ave, 12205, Albany, NY, United States
- 5184563361
4.5
Excellent
176 reviews
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Hasn’t replied to negative reviews
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Our sales associate Charles Manzella…
Our sales associate Charles Manzella was extremely helpful with our purchase today. I was having an issue with financing, and he helped us get it straightened out quickly. We were able to purchase a few pieces of beautiful furniture at a great price! Thank you Charles!
February 1, 2025
Unprompted review
Great Experience
We had a wonderful salesperson, Aleia Knowles. She was knowledgeable, informative, and attentive. She gave us time alone to browse and talk, but also ample time to ask questions and gather information. Aleia knows how to positively engage with customers.
We also appreciated being welcomed at the door by the sales manager. This store is very well run.
January 29, 2025
I want in to look for a change in my…
I want in to look for a change in my living and found it
January 19, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello Cheryl,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found exactly what you were looking for to refresh your living space. Your satisfaction is our top priority, and it's wonderful to know that we could help you achieve the change you desired.
If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
The sales and management ppl did a…
The sales and management ppl did a wonderful job. The showed a lot of talent. Also the entire shopping experience was great.
January 15, 2025
Reply from Raymour & Flanigan - Albany Colonie
Hello William,
Thank you so much for your wonderful review! We're thrilled to hear that our sales and management team impressed you with their talent and that you had a great shopping experience at Raymour & Flanigan Furniture and Mattress Outlet. Your feedback is incredibly valuable to us, and we're delighted to have earned your 5-star rating.
If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We look forward to welcoming you back to our store at 1960 Central Ave, Albany, NY.
Warm regards,
The Raymour & Flanigan Team
Top salesperson
Tim the salesman was knowledgeable, personable and a pleasure to work with. I will be back
January 5, 2025
My salesman Nate made my purchase quick…
My salesman Nate made my purchase quick easy. I knew what I wanted, and his help was great. I was in and out of your showroom in about 20 minutes after finding the right pieces of furniture.
December 7, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Cheryl,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Nate was able to assist you efficiently and help you find exactly what you were looking for. It's great to know that your visit was quick and easy. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Gerrard and Kaz are great…
Gerrard and Kaz are great representatives for you. I’ve followed them to 3 Raymour’s so far!
We are repeat customers due to them!!
December 2, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that Gerrard and Kaz have provided you with such exceptional service that you've followed them to multiple locations. It's fantastic to know that their dedication and professionalism have made you a repeat customer. We truly appreciate your loyalty and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Mel - salesperson
Mel. Mel made it great! She was so warm, kind, helpful and never any pressure! It was my first stop to look for my first recliner. After sitting in a couple and hearing my feedback she guided me to exactly what worked for me. She was extremely knowledgeable. My best experience purchasing furniture hands down. The store was very clean and had a big selection of merchandise.
November 27, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Andrea,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Mel provided you with such warm, kind, and helpful service without any pressure. It's fantastic that she could guide you to the perfect recliner based on your feedback. We're also glad to know that you found our store clean and our selection extensive. Your kind words and high rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Thumbs up on Customer Service
We were pleased with the sales person and the sales manager Gary. Thank you.
November 24, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Nicole,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with the service provided by our sales team and sales manager Gary. Your kind words and high rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Reply from Raymour & Flanigan - Albany Colonie
Hi Christine,
Thank you so much for your wonderful review! We're thrilled to hear that you found our checkout process easy and that your delivery was speedy. We appreciate your support and look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Not in stock as told
I was told I could pick up my chair by todays date at location specified it was not there I want and got a refund please refund my money
November 19, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the pickup of your chair. It’s disappointing to hear that we did not meet your expectations. We understand how frustrating this situation must have been for you. Please reach out to our customer service team at rfcare@raymourflanigan.com so they can assist you further with your concerns. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, Ashley F. Raymour & Flanigan Furniture and Mattress Outlet
My experience was very good
My experience was very good. My salesperson was helpful but didn’t stalk us. Provided good information and helpful with paperwork. Fingers crossed the delivery goes as well.
November 18, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Cori,
Thank you so much for sharing your positive experience with us! We're delighted to hear that your salesperson was helpful and respectful of your space. It's great to know that you found the information and assistance with paperwork beneficial. We hope your delivery goes smoothly and that you enjoy your new furniture. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Ashley F.
The Raymour & Flanigan Team
excellent service
excellent service & all was done by phone, the people I spoke with were patient, very helpful and genuinely concerned about giving me the information I needed to buy what I needed to solve my problem—in this case a box spring that is exactly what I wanted, lightweight and sturdy.
November 19, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Cynthia,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our team over the phone. It's great to know that our staff was patient, helpful, and genuinely concerned about providing you with the information you needed. We're glad that the box spring met your expectations in terms of being lightweight and sturdy. If you need any further assistance in the future, please don't hesitate to reach out. Enjoy your new purchase!
Best regards,
The Raymour & Flanigan Team
Charles was great
Charles was great. He didn’t hover but was available and had all answers. No pressure and very professional. Decided to buy from your store because of this.
November 13, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Jason,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Charles provided you with the perfect balance of assistance and space, making your shopping experience enjoyable. It's wonderful to know that his professionalism and knowledge influenced your decision to shop with us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I can't wait to get my couch I amexcited
November 10, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Kathryn,
Thank you so much for your enthusiastic review! We're thrilled to hear that you're excited about your new couch. We hope it brings you many years of comfort and joy. If you have any questions or need assistance, feel free to reach out. Enjoy your new piece of furniture!
Best regards,
The Raymour & Flanigan Team
What a great experience I had with…
What a great experience I had with Raymour & Flanigan. I needed to find a Lift Recliner for my husband who is being discharged from the hospital this weekend. Because of Heart issues he can only sleep in a Recliner and needs help getting up. Found the perfect Recliner, purchased it, and had it delivered within 24 hours! Can't say enough about the Sales people, Alex (who guided me to the perfect Recliner), Drew (who assisted in ensuring delivery would be next day), Shipping who quickly accommodated me with an issue that arose, to the delivery men who were punctual, professional and made sure I was pleased with placement of the Recliner. Couldn't ask for better service all around!
November 2, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Pamela,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our team was able to assist you in finding the perfect Lift Recliner for your husband and ensure a swift delivery. It's great to know that Alex, Drew, our shipping team, and the delivery men all contributed to making your experience seamless and satisfactory. Your kind words truly mean a lot to us, and we are delighted that we could provide the service and support you needed during this important time. If you need any further assistance, please don't hesitate to reach out.
Best wishes,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Hello Tle Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Friendly
Friendly, helpful, great customer service. They know the products in their store well and were able to show us exactly what we were looking for.
September 18, 2024
Reply from Raymour & Flanigan - Albany Colonie
Thank you so much, Jaide, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I called to ask about price matching
I called to ask about price matching. They could not have been nicer! They said they would check the store and price I told them, and they got back to me within 10 minutes! Yes they did price match and issued a credit right then to my account. Excellent customer service!!! And their price was actually the best I found other then the store they price matched which was having a sale.
September 6, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Nadine,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our team was able to assist you promptly and effectively with your price matching request. Providing excellent customer service is something we strive for every day, and it's great to know we met your expectations. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
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