We were greeted by a store employee shortly after we walked in. He introduced himself and asked if we were looking for anything in particular. He took us to the area of furniture we were looking for.... See more
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See what reviewers are saying
The manager David was great we spent over two hrs he was always there answering all are questions it was good we learned a lot
i bought a $1600 recliner with motorized legs and lumbar for medical reasons. the motored failed twice and i’ve been waiting 3.5 months for a replacement motor. management at the albany ny store are... See more
Tim asked what I was looking for when I came in, showed me where they were and let me look around by myself. No pressure at all. Great personality! He followed up afterwards answering any questions. V... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1960 Central Ave, 12205, Albany, NY, United States
- 5184563361
4.5
Excellent
176 reviews
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Hasn’t replied to negative reviews
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Great Job
I have multiple issues: Specific information with my address for delivery and my phone number I had incorrectly submitted and they had to fix it. I spoke to several people and they were great!
September 9, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Bernadette,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that our team was able to assist you effectively and correct the information for your delivery. It's wonderful to know that you found our staff to be helpful and accommodating. Your satisfaction is our top priority, and we're thrilled that everything worked out well for you.
We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
sales associate was very friendly and…
sales associate was very friendly and helpful.
September 7, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi Chris,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our sales associate was able to provide you with friendly and helpful service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I had a great experience shopping for a…
I had a great experience shopping for a new sofa at your store this week. Fiama was very informative and knowledgeable of the furniture and she helped me to make the right choice. Thank you for your help!
I will definitely be visiting again for more things.
August 30, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Venturina,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Fiama was able to assist you in finding the perfect sofa. It's wonderful to know that her knowledge and guidance made your shopping experience enjoyable. We look forward to welcoming you back to our store for more great finds in the future.
Best regards,
The Raymour & Flanigan Team
Great salesperson.
August 30, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Pauline,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our salesperson. Providing excellent service is always our top priority, and it's wonderful to know we met your expectations. We look forward to assisting you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Friendly and helpful experience
Friendly, helpful associates giving ample time to browse without being distracted but at the same time knowing they are available if needed
August 27, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear RC,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our associates. It's great to know that you felt you had the time to browse comfortably while also having the support available when needed. We strive to create a welcoming and helpful environment for all our customers, and your feedback is truly appreciated. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
We found what we wanted within minutes…thank you.
We found what we wanted within minutes of walking through the door
August 19, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi James,
Thank you so much for sharing your experience! We're thrilled to hear that you found exactly what you were looking for so quickly. Our team works hard to ensure a seamless shopping experience, and it's great to know we hit the mark for you. We hope you enjoy your new furniture and look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Albany Colonie
Dear Cynthia,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Alfia was able to assist you and make your buying experience great. We appreciate your kind words and your 5-star rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Reply from Raymour & Flanigan - Albany Colonie
Hi John,
Thank you so much for your wonderful review! We're thrilled to hear that you found our team kind, courteous, and helpful. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our order did not reflect what discussed with store sales rep
Our order did not reflect what was discussed with store rep. After purchase and reviewing my email I caught the mistake. Unfortunately the price changed dramatically but was committed to the furniture. Unfortunately, the price that was given could not be honored via the store manager and had to pay another $800 more!
Positive note The sales rep on first contact was very professional and explained what they had for inventory of what we were looking for. 2nd The rep confirming my personnel information was professional and knowledgeable.
price that was given could not be Honored via store mgr.
August 11, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Fred,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and inconvenience you encountered with your order. It's disappointing to hear that the price change caused such frustration, and we understand how upsetting that can be.
We are, however, pleased to hear that our sales representatives were professional and knowledgeable during your interactions. Your feedback is invaluable, and we will use it to improve our processes and communication to ensure a better experience for all our customers.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
A new recliner!
I purchased a recliner which was not easy because of the great number of choices available. I was able to try them to make sure they fit my needs and I was very pleased to find the “right” one. The salesperson es very helpful and unobtrusive which I appreciated, an excellent experience!
August 6, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear Joseph,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found the perfect recliner among our wide selection. It's great to know that our salesperson was able to assist you in a helpful and unobtrusive manner. We strive to provide excellent service and a comfortable shopping environment, and your feedback reassures us that we're on the right track. Enjoy your new recliner, and we hope to see you again soon!
Best regards,
The Raymour & Flanigan Team
Got what I wanted for a fair price!
August 5, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hi John,
Thank you so much for your positive review! We're thrilled to hear that you found exactly what you were looking for at a fair price. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesman that we had was very…helpful and a pleasure to work with
The salesman that we had was very helpful and not pushy. He let us look around and checking in on us periodically. We looked around the store for about 2.5 hours before making our final decision. The salesman came and brought us bottled water. He was actually polite and helpful and answered all questions We ended up spending a little over $6000, without being pressured or pushed. It was a great experience. A side note. I live 2 hours away but it was worth the trip.
August 4, 2024
Reply from Raymour & Flanigan - Albany Colonie
Dear David,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our salesman provided you with the perfect balance of assistance and space, allowing you to make your decision comfortably. It's great to know that you felt well taken care of and that the journey was worthwhile. We truly appreciate your kind words and your business. Enjoy your new furniture, and we hope to see you again in the future!
Best regards,
The Raymour & Flanigan Team
It’s very important that you can work out a price that’s going to be good for the seller and for the buyer
The sales lady was great good personality, we like her very much
July 8, 2024
Reply from Raymour & Flanigan - Albany Colonie
Thank you so much for your review, Fred! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Albany Colonie
Thank you so much for your review, Angela! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Online purchase
I made my purchase online and it was ready for pickup the next day! Everyone was professional, helpful and friendly.
May 6, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hello JT! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Great sales people and wonderful range…
Great sales people and wonderful range to choose from.
April 28, 2024
Zach was so very helpful, but delivery schedules need a human touch!
Zach was so very helpful, courteous and pleasant! Showed me mattresses within my budget, gave me time to decide without pressure and answered all my questions.
Apparently one of the items I purchased was damaged in shipment to me and I delayed delivery for a day. I called the store to request that my delivery occur as early as possible tomorrow as I have a commitment that mandates I leave my home by 4 pm. This request could not be honored because deliveries are scheduled by a computer and the customer’s needs/requests can not be accommodated. A human needs to be able to intercede in these situations! It is now 5 pm and I do not know the time frame for tomorrow’s delivery!
Thanks for your concerns!
April 25, 2024
Reply from Raymour & Flanigan - Albany Colonie
Thank you so much for your review, Marilyn! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Albany Colonie
Hello TC! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
The salesman listened to us
The salesman listened to us, showed us exactly what we wanted. We made the purchase and scheduled delivery in about 30 minutes. This made a stressful event not so bad. Thanks.
March 26, 2024
Reply from Raymour & Flanigan - Albany Colonie
Hello William Fish We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
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