The Sales Person, Mike, was very informative and helpful. Did not rush you into making a decision and provided various options. I've bought many things from your store and never considered to go any... See more
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My service from ordering my item to customer service and delivery was excellent. Hillary Hess did a great job of checking up to make sure my dresser got delivered safely. The diverly person was ver... See more
Your loss prevention department made things very inconvenient, requesting ID, credit card copy and mortgage/lease copies for an order that had an approved credit card two different times. I have orde... See more
Company replied
When I walked in, I was Acknowledged! Then left alone!! Then Mike again acknowledge me when I was walking thru Showroom. His Professionalism and Courteousness was why I actually Bought $2,300 a... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
873 New Loudon Road, 12110, Latham, NY, United States
- 5187821316
4.5
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Albany Latham
Dear Laura,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found your visit easy and enjoyable. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Professional service from both the…
Professional service from both the salesman and the floor manager. They gave us the freedom to look around at our own pace and once we made a decision, they made the process quick and easy. Alex is a fantastic salesman and representative of your company!!
July 22, 2024
Reply from Raymour & Flanigan - Albany Latham
Hi Tony,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you received professional service from both our salesman and floor manager. It's great to know that you felt comfortable browsing at your own pace and that the purchasing process was smooth and efficient. Alex will be delighted to hear your kind words. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Bought a very expensive living room set…
Bought a very expensive living room set from Raymor and Flanagan, we had been looking for over 6 months, so we were very excited finding a set that was almost everything we wanted, we agreed on a 2 week delivery, being my family would be up for a visited a week later, it was perfect timing! Called my sales person Debra to make sure all was as agreed, got a message back from Debra we were set for the 12th of July had my old couch picked up on the 10th. I can’t remember if I called Debra or she called me on the 12, but it was not good news, I explained again to her I was having family from FL visit! when you got my money, we agreed on 2 weeks, not a month, and not a bunch of excuses! We had 7 family member from FL at our home, our living room was a bunch of mix and match out side furniture! It was so humiliating! I have not heard from Debra, she really don’t care about the humiliating situation she put me in ! I now believe she knew before the sale of this particular living room set that it was on back order from April, but to get the sale/commission she told me two weeks, if she told me a month, I think she knew the sale would not of happen! I believe Raymour and Flanagan is all about the sale/commission. After that you don’t matter you’ll get your furniture whenever! Then they add insult to injury and add an absorbent amount for delivery! I don’t even want the furniture now!
July 12, 2024
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Dear Carole,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with the delivery of your living room set. We understand how important it is to have your home ready for family visits, and we regret that we did not meet your expectations.
We are sorry to hear about the communication issues and the delay in your delivery. Your feedback is valuable to us, and we will use it to improve our processes and ensure better service in the future.
Please know that we take your concerns seriously and will address them with our team to prevent similar situations from occurring. We appreciate your patience and understanding.
Sincerely,
Raymour & Flanigan Customer Care Team
Great Customer Service
Sales person listened to me, no pressure, and I was able to buy exactly what I wanted.
July 18, 2024
Reply from Raymour & Flanigan - Albany Latham
Hi Anthony,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesperson and that you found exactly what you were looking for without any pressure. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
My experience was great salesman was…
My experience was great salesman was very knowledgeable and helpful. Everyone was very nice and friendly. I would definitely go back again.
July 14, 2024
Reply from Raymour & Flanigan - Albany Latham
Hi Judy,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our salesman was knowledgeable and helpful, and that you found our team to be nice and friendly. We look forward to welcoming you back to our store in the future!
Best regards,
The Raymour & Flanigan Team
I love your customer service
I love your customer service. Your people have been totally professional, thorough and attentive to customer’s needs.
July 9, 2024
Easy and reasonable experience.
Jerry was not intrusive nor did he pressure us in anyway. Fine person to work with and if needed, we’d definitely reach out to him for future furniture needs.
July 2, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Katrina Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
everything was perfect from greetings…
everything was perfect from greetings when entering, knowledge of sales person, right up to buying the merchandise, a perfect visit to the latham,ny store
June 16, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Don Thouin Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Very professional
Very professional. Excellent customer service. Quickly took the old bedding and put the new in
June 14, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Rosemarie Hmiel! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Tim and Rachel were great
Tim and Rachel were great! Never made us feel pressured and were very informative without being overbearing which isn’t the way I normally feel at furniture stores!
April 30, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Bridgette Mcgowan Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
The employees are always wonderful
The employees are always wonderful, informative and a pleasure to work with, I've been a customer of Tim Cottons for about 20 years & now my son is as well.
April 28, 2024
Reply from Raymour & Flanigan - Albany Latham
Thank you so much for your review, Linda! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Mike at the Latham store is the best.
Mike at the Latham store is the best.
Outstanding customer service skills and works very hard to meet our every need.
April 21, 2024
Reply from Raymour & Flanigan - Albany Latham
Thank you so much for your review, John! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Sales person (Erika Presher) was very…
Sales person (Erika Presher) was very helpful and knowledgeable
April 10, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Gene Riddle We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Sales person was helpful
We knew pretty much what we were looking for going into the store. Looked at their on line catalog first. The sales person (Jerry) was very helpful demonstrating the couches we were interested in.
April 7, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello James! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
HORRIBLE EXPERIENCE
Raymour will not see another dollar from our pocket! What started out as a pleasant trip to shop around and use a $300 gift card from purchasing a $5000 mattress turned into a stressful unpleasant experience. Apparently the associate that greeted us did not like the idea that we did not need someone to follow us around. We were LOOKING! Every couple minutes she would be hovering around. We finally decided we would buy 2 very expensive pillows. The pillows were boxed on a display and priced. We picked up 2 pillows and went to customer care. Everyone was frozen because we had brought something up to actually buy. IMAGINE THAT! When I made a comment that we really didn’t need an associate the woman who had been stalking us rudely said “ yes you do. It’s a FURNITURE store! This was very embarrassing. I continued to make the purchase. Once she accessed our account she immediately became all nice and leaned over and said “ you know you still have $11000 available to spend. “ The art of high pressure sales and working for commission was definitely on display. Apparently the female associate felt since we were just buying pillows it wasn’t worth being nice to us. That was until she saw that we potentially would be buying a lot more. Well we will but not from there and definitely not from her!
March 18, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello John Porter. We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!
Jerry was very helpful!
March 17, 2024
Reply from Raymour & Flanigan - Albany Latham
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Pleasant
I was able to shop without disruption. When I needed the sales associate he was available and knowledgeable.
March 14, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Susan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Great Sales Rep
Great Sales Rep - CAP from Latham, NY Location
Assisted with locating furniture exactly to meet my needs
March 12, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Patricia Pollock Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
completely satisfied
this is my second item purchased since december, very helpful salemen not pressured, in and out without leaving with a headache
March 10, 2024
Reply from Raymour & Flanigan - Albany Latham
Hello Patricia Sciacco! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Salesman was very nice and patient as I…
Salesman was very nice and patient as I searched all of the materials available.
March 8, 2024
Reply from Raymour & Flanigan - Albany Latham
Thank you so much for your review, Joseph! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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