Raymour & Flanigan - Broadway 66Th Street Reviews 

149
TrustScore 4.5 out of 5

4.4

1961 Broadway, 10023 New York, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My boyfriend and I came in to purely look around and start developing opinions about what we want in our future home. We were immediately targeted by Robert (didn’t catch his last name) to actually ma... See more

Rated 5 out of 5 stars

Pleasantly surprised by the variety; had a great salesman who helped me find exactly what I needed within my budget

Rated 5 out of 5 stars

We were just browsing your Manhattan store to get some ideas to furnish our new basement renovation. we were visiting from Long Island just for the weekend. Walter, your sales representative, was so... See more

Company replied

Rated 5 out of 5 stars

Brian Smith, Period.!! From his front door greeting to his tour with us of our interest area —swivel chairs, he answered all questions, offered helpful information on additives (colors, delivery tim... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1961 Broadway, 10023, New York, NY, United States

  • 6465569390

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(149)

4,233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Setting up the delivery was challenging…

Setting up the delivery was challenging as well as getting the certificate of insurance. The actual delivery was smooth and quick ultimately.

December 16, 2020
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Sharyn. Thanks so much for sharing this good review with us. We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

Great and helpful salesman- Marvin…

Great and helpful salesman- Marvin Rayfield. He shows you the product, obtains the price, and lets you make your own decision.

Items are always delivered within timeframe promised.

November 30, 2020
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Beth! It's nice to see you enjoyed shopping for furniture with us. We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Elizabeth was knowledgeable and…

Elizabeth was knowledgeable and helpful. She found a floor model of the chair I saw online and was interested in purchasing. Very pleased with the buying experience.

October 12, 2020
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi James! It's great to hear your experience shopping at Raymour & Flanigan was enjoyable! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Amazing sales staff

July 21, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Wysandra! Thanks for your great review! Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Marvin is always great!

July 1, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Carolyn! We want to thank you for telling us about your experience. Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Great store

Always nice salespeople who are very knowledgeable and helpful without being pushy. They hones in to my needs and price point and helped me make a good decision. The products are very well made and they stand behind them. The delivery service is excellent. Just wish they had more “modern” selections.

June 30, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Barbara! Thanks so much for taking the time to leave us such a well-thought-out review about your shopping experience! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

A pleasure to have Anthony Baines helping us with our purchase.

We were very happy to have Anthony Baines take care of us
when we came in to purchase 2 mattresses. Mr. Baines is very
professional, very knowledgeable, very attentive to our needs, It was a pleasure to deal with him.

March 11, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Pierina! Thanks for taking the time to leave us such fabulous feedback! We look forward to seeing you again in the near future! -MR

Rated 4 out of 5 stars

Our sales person was extremely helpful

Our sales person was extremely helpful. However, it is extremely frustrating that Raymour and Flanigan does not allow customization of all furniture. The loveseat that would’ve accompanied a couch we were interested in was way too long and we were not able to find another loveseat that could be upholstered with the same fabric to match the couch.

March 3, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Esther. We are sorry to hear you weren't satisfied with our selection and we apologize for any inconvenience caused by this issue. We'd be happy to get you in touch with a manager to talk about this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 5 out of 5 stars

Friendly, helpful and knowledgable

Steven was very helpful and knowledgeable. Also pleasant and patient. A very solid experience.

March 2, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Nina! It's great to hear your experience shopping with us was enjoyable! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Sales person Rosmery Luna in Waterbury

Sales person Rosmery Luna in Waterbury, CT answered all questions and guided me through my custom choices, maintaining just the right level of availability without hovering.

February 27, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi there! It's nice to hear you had an excellent experience! We hope to see you again soon! -MR

Rated 5 out of 5 stars

Yohonatan was an excellent salesperson…

Yohonatan was an excellent salesperson -- helpful, courteous, knowledgeable, and friendly. PB

February 26, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Phyllis! It's nice to see your experience was positive! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Good products, good prices, informative and friendly salespeople

I’ve purchased furniture and a mattress from Raymour & Flanagan for a number of years now. Their products are always well made, at a fair price, and their customer service and salespeople are top notch, informative and polite. That’s why I keep going back!

January 3, 2020
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Stephen! We want to thank you for taking the time to leave us such a thoughtful review about your shopping experience! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff and appreciate loyalty of customers. I have been shopping to Raymour & Flanigan since 2006 and all our furniture lines are from here.
We have been recommending it to all our friend.
Great job!

December 14, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Ali! Thanks for taking a few minutes to leave us such positive feedback! Thank you for shopping with us! -MR

Rated 1 out of 5 stars

Delivery person refuses to wait for…

Delivery person refuses to wait for longer then 10 minutes to have mattress delivered at cargo section. Mattress was supposed to be delivered on Monday and driver never returned. this was never mentioned by salesperson.

October 31, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Isolde. We are sorry for any issues you have experienced with your delivery and we sincerely apologize for any inconvenience this may have caused. We'd like to get you in touch with our management team to help resolve the issue you're facing. Please email us at rfcare@raymourflanigan.com and we'd be happy to help. -MR

Rated 5 out of 5 stars

They’re great services and very helpful…

They’re great services and very helpful with their customers. And the beautiful furniture are the best to buy.

October 10, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Jaime! Thanks so much for telling us about your shopping experience. We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

the saleman was very honest and…

the saleman was very honest and efficient in his sale.

September 19, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Laura! It's nice to hear you had a terrific experience shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR

Rated 4 out of 5 stars

Purchased a nice area rug and received…

Purchased a nice area rug and received good assistance and a very smooth pick-up experience.

September 9, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Jeff. Thank you for sharing this pleasant review. We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

I really like raymour and flanagan the…

I really like raymour and flanagan the furniture is beautiful my friends there are really nice people also. Nigel the manager is very helpful and nice! The young man Val was great too!!!

August 30, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Nettie! Thanks for the kind words! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

Fast delivery!

We were able to our order delivered in just two days! So happy with their turnaround time and set up. They even came back the next morning to fix a broken, nonessential piece.

August 21, 2019
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Tina! Many thanks for your kind review! We hope to see you again soon! -MR

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look