Raymour & Flanigan - Brookfield Reviews 

271
TrustScore 4.5 out of 5

4.7

14 Candlewood Lake Road, 6804 Brookfield, CT, US


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See what reviewers are saying

Rated 5 out of 5 stars

Martin Montoya was great to work with. He really knows what you have to offer, and very gracefully steered us to options we are considering. From my husband and me, 4 thumbs up for Martin.

Rated 5 out of 5 stars

Great service with helping us decide the best choice for our home. Together we discussed many options and covered a broad price range. We believe we got the best deal. We also considered other stores... See more

Rated 5 out of 5 stars

We were politely welcomed by Sonya A. who showed us Mattresses and discussed options that helped us make our decision to buy. We tired out 3 and are happy with our experience.

Rated 1 out of 5 stars

There was no delivery. R&F failed to inform us that our custom order sofa arrived damaged at the warehouse but instead proceeded to charge the full amount for the sofa plus delivery and scheduled th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 14 Candlewood Lake Road, 6804, Brookfield, CT, United States

  • 2037752007

4.7

Excellent

TrustScore 4.5 out of 5

271 reviews

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Replied to 0% of negative reviews

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4.7

All reviews

(271)

4,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy with how I was treated…

I am so happy with how I was treated after I was disappointed with a purchase. You and your team went over and above to accommodate me. So grateful, customer service inside and outside the store
You are my furniture store
Thank you

September 9, 2022
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Reply from Raymour & Flanigan - Brookfield

Hi Theresa,
Thank you for your great feedback. We're happy to hear our team went above and beyond and up ended up being happy!!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Great experience.

Darren was very helpful and knowledgeable. I will return for future furniture needs. Overall it was a great experience.

September 7, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you for your review Marie Bess We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Marie was very helpful

Marie was very helpful, she went the extra mile. We found exactly what we wanted. She also found a great sale for us! We will definitely be back again.

September 5, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you Robert Colon for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Salesman extraordinaire!

It was the store that attracted us, it will be the salesman that keeps us coming back! What started out as a simple purchase of a complete bedroom set turned into the greatest shopping experience for my wife and I.
Our salesperson, Darren Garland, was such an engaging, knowledgeable and warm individual, that made our shopping experience truly unique. Walked in never knowing him but left thinking we just met a dear friend. Thank you for making the day an unforgettable experience!

August 30, 2022
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Reply from Raymour & Flanigan - Brookfield

Hi Thomas! Thank you for taking the time to leave us a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

Thank you

Our Consultant, Danny Cabanillas, was patient, knowledgeable and fun to work with! He made finding and purchasing our new bedroom and living room sets easy. I highly recommend Raymour & Flanigan in Brookfield. Thank you!

August 17, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you Jeanne Clune for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

no issues.....

August 8, 2022
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Reply from Raymour & Flanigan - Brookfield

Hi JEFF! Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture or mattress. -Jeff V.

Rated 5 out of 5 stars

Sonia was a great slaesperson

Sonia was a great slaesperson. She was very patient and knowledgeable

August 7, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you for your review Cathy We are happy to hear that your sales person was knowledgeable and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Amazing experience

Our Sales person was very helpful and extremely knowledgeable which I appreciate. I hate going to places and they don’t even know what I am talking about. I came in to the store knowing exactly what I wanted and he guided me through the buying process and explained everything in detail. I would definitely recommend my friends and family to them.

August 1, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you for your review Jane Sapeg We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Andrea is amazing.

Andrea went absolutely above and beyond. My daughter and I am quite indecisive about long term obligations and she went up and down the escalators with us as we kept comparing products. Took is 2 hours but we finally settled on the furniture and the swatches that we were very excited about.

August 1, 2022
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Reply from Raymour & Flanigan - Brookfield

Hi Angelique,
Thank you for your great feedback. We are happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great experience!

We were looking for a leather recliner and prepared to visit a few different stores to locate the right fit for us. We started at Raymour & Flanagan and worked with Ralph Serpico (we had the pleasure of working with him before) and he was great. He listened to our needs and showed us many chairs accordingly and we found the perfect chair with his help. So we found our chair in one stop instead of running around to many different stores.
Great experience and Mr. Serpico was a tremendous help.

July 29, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you Wendy Kosier for your great review. We are thrilled to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

5 out of 5 stars!

The 3 delivery guys (I told them I would forget their names and I did!) were wonderful. They were on time, very polite, professional, and careful with the furniture. They were a pleasure to deal with! The salesman in the store was also a pleasure to deal with. 5 out of 5 stars for everyone!

July 20, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you C J for your review. We are happy to hear you had an outstanding experience with us! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Sales person Despina was very…

Sales person Despina was very knowledgeable & was able to quickly & efficiently guide us to what we were looking for. Great job! Please share with Despina & the person she reports directly to.

July 12, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you Sandra Zack for your review. We are happy to hear that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. Your sales rep. Danny Cabanillas, made my day. He was friendly, professional, and very knowledgeable. I was in to get a new mattress and box spring. He asked me what I was looking for and proceeded to take me where I could test out mattresses. He helped me find the best one for my needs and took me through the steps of setting up payment and delivery. While I waited for the paper work he gave me a cold water to drink. As a result of his customer care will definitely be coming back to your store for any of my furniture needs. Thank you.

June 30, 2022
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Reply from Raymour & Flanigan - Brookfield

Thank you Jonathan Tomlinson for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Chris was professional and curtious

Chris was professional and curtious. Helped us throught the selection and order process swiftly and with no problems.

December 17, 2021
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Reply from Raymour & Flanigan - Brookfield

Hi NMI,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

Our sales lady Anna was just awesomeHappy Customer

Our sales lady Anna was just awesome, we bought out furniture from your store over the years. Very 😃

December 17, 2021
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Reply from Raymour & Flanigan - Brookfield

Hi Alan! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W

Rated 5 out of 5 stars

A relaxed shopping experience

I had chosen a bed frame online and wanted to see it in person before I bought it. Nicholas Marino stepped forward to help. He was courteous, personable and respectful of my criteria. He helped me choose a mattress as well, and the transaction was completed in a reasonable time. A very relaxed shopping experience.

October 26, 2021
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Reply from Raymour & Flanigan - Brookfield

Thank you for taking the time to leave a review, Betsy! We really appreciate you taking the time out to share your experience with us. -Taylor W

Rated 5 out of 5 stars

I wanted a living room set that was…

I wanted a living room set that was cozy and rustic. Anna Marie Yandrasevich was our design consultant. She showed us various tables, couches, end tables and lamps, plus a bookcase that fit exactly the look and design I was looking for. She was upbeat and friendly and took us all around the store to help me achieve what I wanted and helped me pick out items according to the colors and designs that would pull together the living room I wanted and desired according to my taste. I would go back to Raymour & Flanigan and ask for her every time Five stars for the store and five stars to Anna Marie Yandrasevich! We just loved her !

September 28, 2021

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